Crossings Restaurant, Bar & Lounge - Westin Richmond

4.1
59 reviews
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$30 and under
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American
Relax and replenish in a casually sophisticated atmosphere. Crossings is located in the AAA 4-Diamond award winning Westin Richmond hotel. Your dining experience will be unforgettable as you refresh your palate with unique menu items and enticing cocktails. Crossings Restaurant serves breakfast, lunch, and dinner. We look forward to your next visit at Crossings Restaurant, Bar & Lounge.
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What 59 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on all time ratings
4.0
food
4.0
service
4.0
ambience
4.0
value
Noise · Quiet
87% of people would recommend it to a friend
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BT
Philadelphia
1 review
Dined on February 22, 2019
Overall 5food 5service 5ambience 5

Fantastic! One of the best restaurants by far; food was exceptional

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JL
Atlanta
12 reviews
Dined on July 25, 2018
Overall 5food 5service 5ambience 5

The food is good and the service is wonderful and most attentive.

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OT
Richmond
1 review
Dined on June 17, 2018
Overall 5food 5service 5ambience 5

We originally were going to a different restaurant but there was a 2 hour wait. So I went on Open Table and found Crossings could seat us. Amazing food and service. Crabcakes were awesome! Everyone was happy!

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w
Richmond
172 reviews
Dined on May 18, 2018
Overall 3food 3service 4ambience 3

This restaurant is what it is---A Hotel Restaurant. Food is above acceptable and the service great. More of a "bar style" menu, but some things are above average.

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l
Chicago
4 reviews
Dined on May 15, 2018
Overall 5food 5service 5ambience 4

Great food and attentive staff...
Has quiet areas to have good conversations for business meetings

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AS
1 review
Dined on May 13, 2018
Overall 5food 5service 5ambience 5

It was so nice and my mother and daughter enjoyed it.

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ED
Richmond
4 reviews
Dined on May 13, 2018
Overall 5food 5service 5ambience 4

We attended their Mother's Day brunch held in one of the ballrooms. The food and service were outstanding, and they were very accommodating. We will definitely attend one of these functions again.

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OT
Richmond
1 review
Dined on May 13, 2018
Overall 4food 4service 4ambience 4

The food and atmosphere was very good for the Mother's Day Brunch. I did think the pricing for a 6 year was a little too exuberant. She does not eat a lot.

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e
Richmond
4 reviews
Dined on May 12, 2018
Overall 5food 5service 5ambience 5

We've been twice and now count on Crossings as our go-to for any occasion, from a simple dinner for us two foodies to a multi-generational family event. Crossings is so easy when you need a gathering spot for friends and family coming from different directions. The menu has something for everyone on top of exceptional taste and presentation. The service is prompt, professional and tidy. The atmosphere is clean, sleek and urban but not elite. The bar lounge area is fun and busy while it's quieter in the back. For a hotel near the highway it is very private, quiet and surrounded by trees. I hope the chef plans to stay!

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OT
Richmond
1 review
Dined on January 1, 2018
Overall 3food 3service 3ambience 4

coffee was cold - asked twice for hot coffee
food was lukewarm

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JT
Raleigh
11 reviews
Dined on December 25, 2017
Overall 4food 3service 4ambience 4

We stopped at Crossings on the way home from visiting family on Christmas Day. Overall, the restaurant was good, but since the dinner was a buffet, I don't have any way of comparing how the food would be when ordering off the menu.
I suspect some of the food had been sitting out on the buffet line too long as the chicken scalloped potatoes were quite dry. The prime roast of beef was cooked only rare to medium rare, and my wife prefers well done, so she had to pass. Most good restaurants will offer. "End cuts" of beef that are more well done...perhaps Crossings should consider doing so too.
The desserts were good and seemed fresh.
Service and environment were good, and the restaurant wasn't hard to find. I would go again, and also recommend others try the restaurant.

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JK
Richmond
1 review
Dined on December 25, 2017
Overall 4food 3service 5ambience 5

Overall, it was an OK experience. The only downside was that it would have been good to include a kid-friendly offering like a bowl of plain pasta or something. I think that overall it was geared more towards adults instead of children, but three out of four in my party of four family liked it and that's pretty good I think! Great service and very courteous.

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P
Richmond
30 reviews
Dined on December 25, 2017
Overall 3food 2service 4ambience 4

While we appreciate having a place to go on Christmas, we would have preferred hot food and not cold to Luke warm. Cold beef, cold salmon, cold veggies and cold ravioli. We told our server and he brought it to the attention of management. Appears the stereo cans went out and no one noticed until we complained. They added new stereo, but it was too late fr us. Much to their credit, They did comp us one meal.

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OT
Richmond
2 reviews
Dined on November 23, 2017
Overall 5food 3service 5ambience 5

The food was not warm but good. I don’t ever under any circumstances, send food back to the kitchen so I just grinned and bared it. But other than that everything was great. My waiter, DeJames was very attentive and kind.

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M
Washington DC
10 reviews
Dined on November 19, 2017
Overall 3food 4service 3ambience 3

Food took forever to come out and server never checked back with us so we had to ask a different server to get her to bring our check. Food was good but would not return unless we had a lot of time.

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MF
Richmond
3 reviews
Dined on October 11, 2017
Overall 4food 3service 4ambience 4

A good meal and will visit again.

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OT
Richmond
3 reviews
Dined on September 30, 2017
Overall 5food 5service 5ambience 5

Great time for my wife's birthday, good drinks, had the lamb medium, it was fantastic.

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JG
New York Area
8 reviews
Dined on August 21, 2017
Overall 3food 2service 3ambience 4

Came from a 5 hour car ride from South Carolina . We were stuck in a lot of traffic on I95 and at arrived at 10:40 pm (kitchen closes at 11pm). Was tired and hungry, so we booked an overnight stay at the Westin particularly so that we can have a great meal at Crossings (we've been there before). The $40 ribeye was over cooked and the $30 lamb chops were swimming in a very sweet sauce. Our waitstaff was busy doing her end of shift tasks, so she really didn't check on us. We ate it because we were hungry, but the value of this meal did not equate to what we payed for. So very disappointed, because we thoroughly enjoyed it the first time.

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OT
Richmond
2 reviews
Dined on June 15, 2017
Overall 5food 5service 5ambience 5

Our family visited the Crossings on last Thursday June 15 after my daughters graduation. We had a large party of 15. And the ambience, waiters and food were all superb. This restaurant definitely receives 5 STARS! I would recommend this establishment to everyone :)

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OT
Richmond
8 reviews
Dined on May 14, 2017
Overall 1food 1service 1ambience 2

The worst mother's day buffet I've ever paid good money for. Food quality was poor. The buffet was not maintained and many dishes were empty for far too long. The beef on the carving station was raw, not rare. I know the difference. So long story short, I spent 35 bucks per head times 9 and had a few cocktail shrimp, an omelet and a salad. Nice Hotel, rude and terrible server. Rip off

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OT
Richmond
2 reviews
Dined on May 14, 2017
Overall 5food 5service 5ambience 5

Best Mother's Day brunch I've ever had!!!

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L
Washington DC
3 reviews
Dined on April 7, 2017
Overall 1food 1service 1ambience 2

We waited 10-15 minutes for someone to greet us despite their being only one party in the dining room. I asked for a cocktail and they didn't have all the the ingredients to make it, so they just sent some sparkling wine and pretended it was the drink I ordered. Someone, walked up to the table and took the wine glasses off. She didn't speak or anything. The food was cold, they served vegetables that had been reheated. We waited for over 30 minutes for food and their was only one other table. The manager ( I am guessing) came up and asked how the food was and when we said ok, she said she wasn't convinced and kept standing and staring at us and in an aggressive a rude tone said that she is used to getting a fantastic review. She was waiting to get us to change our opinions. We kept saying it was ok and she finally walked off. It's sad. It was our wedding anniversary. Thankfully, the food was much better when we got married there.

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DN
Richmond
4 reviews
Dined on February 14, 2017
Overall 5food 5service 5ambience 5

We had a wonderful Valentine's night here. The food was phenomenal!!!

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F
Richmond
59 reviews
Dined on January 28, 2017
Overall 5food 5service 5ambience 5

The Westin's restaurant, The Crossings, has been a consistently excellent business lunch spot. Trying for dinner was a great idea. The staff is professional, helpful, and pleasant all at once. There is no corkage fee, so our nice bottle of wine that we brought was that much better. The food was perfectly prepared and presented. The beef carpaccio was thinly sliced, precisely seasoned, with dressed greens that complimented the dish. The jerk salmon special as just that, very special. A lovely evening - I can now recommend it for lunch and dinner!

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OT
Richmond
1 review
Dined on December 25, 2016
Overall 1food 3service 1ambience 1

Your staff walked back and forth past by our table for 20 minutes ignoring us before we finally flagged one of your waitresses. We laughed at how bad your service was, never seen anything like it, hopefully never again.

Also mashed potatoes are bland, gravy is preferred, maybe you could put some out, also, will need a spoon to serve it.

There are a lot of things about running a restaurant you don't seem to get.

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OT
Richmond
1 review
Dined on December 25, 2016
Overall 5food 5service 5ambience 5

Great Christmas set up, professional and great quality of foods.

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RC
Richmond
5 reviews
Dined on November 24, 2016
Overall 5food 5service 5ambience 5

Was looking for a nontraditional Thanksgiving dinner. We were able to order off the menu and all of the food was delicious. The service was excellent as well and it was a great value.

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OT
Richmond
1 review
Dined on November 24, 2016
Overall 5food 5service 5ambience 4

Their Thanksgiving Buffet was great. If you left hungry it was your own fault. Plenty of food and variety. Will be going there for Thanksgiving next year.

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J
Richmond
4 reviews
Dined on December 25, 2015
Overall 3food 5service 2ambience 4

The Christmas prefix meal was good but the fact that 20% gratuity was already added to the bill for such slow, non existent service was insulting. We were told "thank you for your patience". Not sure if staff didn't show up or just poorly planned but it got old quickly having to wait to order, ask for water, wait for food, wait for check etc.

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N
Birmingham
1 review
Dined on November 26, 2015
Overall 4food 4service 5ambience 4

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z
New England
23 reviews
Dined on October 29, 2015
Overall 4food 4service 5ambience 4

After hours on the road, we arrived at the beautiful Westin hotel. We were debating going out in Richmond, but the menu at the Crossings looked quite interesting. I usually avoid restaurants in hotels, but the service and food very good to excellent. Salmon yummy, crab cakes lump and large. Would eat there again.

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d
Richmond
322 reviews
Dined on May 22, 2015
Overall 1food 1service 1ambience 1

I don't know how the pick and choose their time for lunch but we made reservations and showed up and there was NO LUNCH that day? The gentlemen told us that some days they have buffet lunch but there was not enough people in their 'hotel' to serve lunch that day? Very disappointed!

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M
Richmond
2 reviews
Dined on May 10, 2015
Overall 3food 2service 2ambience 2

I was not impressed with the food that was on the mother's day brunch.
The price was ridiculous for what they offered. Most of the food was cold and they
did not have a very good selection

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A
Hawaii
2 reviews
Dined on May 9, 2015
Overall 3food 3service 2ambience 3

A bit pricey for hotel food and waiters a bit confused on orders.

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JS
Washington DC
2 reviews
Dined on November 27, 2014
Overall 2food 4service 1ambience 3

If a waiter walks out on his shift during the Thanksgiving meal, leaving the diners wondering why they hadn't been served, when all the diners who arrived after them are getting their meals, then the least the restaurant could do would be to offer a free drink or desert as an apology.

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B
Richmond
2 reviews
Dined on November 27, 2014
Overall 5food 5service 5ambience 5

Very great,the Employee's had there stuff together, clean, the food was excellent, topped by the excellent service. For a Holiday Serving, everything was fresh and there was no complaints. We had a party of 10 and everyone was pleased of the service as well as a few. Would go back without any hesitation, thanks

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N
Richmond
5 reviews
Dined on September 16, 2014
Overall 1food 3service 2ambience 4

Will not visit this restaurant again....no concern from management after finding hair on my plate.

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RL
New York Area
36 reviews
Dined on August 22, 2014
Overall 4food 4service 5ambience 4

I recently visited Richmond, and made a reservation at Crossings as I was staying at the Westin. The menu offerings were terrific and the meal that I had was very nicely prepared and very good. The service was also excellent. I recommend Crossings.

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T
Toronto
242 reviews
Dined on July 13, 2014
Overall 3food 3service 4ambience 4

We arrived to a very quiet restaurant, the server was excellent, go us to a table and settled in. We then ordered our meals and I was sold on the special by the server, It turned out to be a great selection, hats off to the chef, with the seafood stir-fry special. We enjoyed the meal and definitely will be back for more!

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l
Richmond
2 reviews
Dined on July 13, 2014
Overall 4food 4service 3ambience 5

I enjoyed this restaurant's different options to choose from (Asian cuisine dishes, lamb, Italian) with their own unique sauces. Great wine list. The servers were extremely friendly. BUT The service was a bit slow and the food seemed a bit room temperature as opposed to fresh out of the oven. But other than that it was a great experience

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Tweets by Crossings Restaurant, Bar & Lounge - Westin Richmond