Countess of York-National Railway Museum
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Disappointing afternoon tea
Staff friendly but not attentive
Had to ask several times for extra hot water for the tea pots .
Not enough sandwiches
Wished we had gone to bettys tea room
It was a very pleasant experience in comfortable surroundings with very good service.
Excellent service and fantastic food nice ambiance attentive unobtrusive staff.
Excellent service, very well looked after. Really enjoyed the variety of food on offer. Nice to have a non"gooey" afternoon tea. The small soup and the crab blini were delicious. Good to be offered more sandwiches too. Doggy bag nicely wrapped with ribbon and good gesture giving little packet of gift wrapped macaroons when paying bill.
A delightful experience. The setting service and food were all first class. We shall return .
Excellent surroundings to enjoy a superb afternoon tea. The staff were outstanding. Highly recommend
Upgraded to have the champagne afternoon tea. Superb selection of sandwiches puddings and teas. The waitress was friendly and attentive. Will definitely come back again.
it was my partners birthday. One of the best afternoon tea we have had. Lovely food but not too much. .
We had such a lovely time. As soon as we stepped in there was a lovely gentile atmosphere - very fitting for a refined afternoon tea. The music was lovely and just at the right sound level. The service was friendly but not over. The food was lovely with the option of more sandwiches and a box to take home any leftovers.
We decided that we would introduce our girls (9 although they would have probably enjoyed some of our cakes over the cakes they did have. Having a nice plain Victoria sponge rather than a Bakewell and a plain flapjack instead of with jam for example would have been more preferable for the more fussy eater.
Overall a lovely afternoon for both adults and children alike.
Best afternoon tea I’ve ever had!! Will be making it a regular treat!
A lovely experience we both had a wonderful afternoon tea service was excellent and staff were very professional
Lovely afternoon tea on the Countess of Chester, next best thing to the British Pullman. Lovely food, great service. We were offered more sandwiches too which was appreciated. Would have been nice to be adults only experience as was marred by crying baby and whinging child.
We visited at 1pm on Weds 23rd October. They gave us a fabulous vegan afternoon tea for 2, and my daughter had a children's afternoon tea. Not only was there plenty to eat we were also offered another round of sandwiches.
The food was outstanding, the chap serving us was lovely, really attentive and the carriage is beautiful. Beat the crowds at Betty's and give this a try instead!
A LOVELY AFTERNOON TEA A BIRTHDAY TREAT FOR MY SISTER WE LOVED EVERY MINUTE SO DIFFERENT TO ANY OTHER AFTERNOON TEA WE HAVE HAD OUR WAITRESS WAS LOVELY TO
I would absolutely recommend The Countess of York to a friend. The setting was perfect, the menu was delicious and dietary preferences were accommodated with no issue, the table setting was beautiful and the people who worked there were all friendly and helpful. I will definitely be revisiting.
Venue: Although quaint, smaller than imagined was pleasing to the eye. Unfortunately though there were only another 2/3 tables occupied during our visit and this affected the ambiance in the railway carriage as the atmosphere was much too quiet with no excitement factor that you tend to see when having afternoon tea. No bathroom/toilet on the premises and one can only be reached by leaving the carriage to go to a toilet block outside. Service: Waitress service whilst polite, was not forthcoming when we asked questions about the menu. There was no interaction with the employee when we requested her to explain the menu, what we were entitled to order and if there were any alternatives to the starters, sandwich fillings etc. The info given was so sporadic that to be honest it was embarrassing and took quite a while to get the order sorted. Food: We all have different pallets, likes and dislikes but I must warn anyone who is expecting a traditional English tea that this is not that. Starters: The soup arrives in tiny espresso type cups garnished with a blob of cream. The shredded crab blini was so small there was no taste involved. A sausage roll [only a possible alternative] is a tiny slice which was quite insignificant. All these starters were served totally on 1 small plate between the 3 of us & when they came to the table, Lilliput & The Borrowers to mind. Sandwiches: Goats cheese & pesto, smoked salmon [with a butter I cannot pronounce] & pulled pork with apple are most definitely not traditional English “Afternoon Tea” fare and with 63 years’ experience of being English, I think I can feel comfortable about stating that. I also promise that I will never eat goats’ cheese again even if my life depended on it. Cakes/Pastries: The only traditional English offering was the Scones, with preserve and clotted cream. To conclude: At £25.50 a head the cost is very steep for the fare offered and I certainly would not recommend this venue for traditionalists.
Atmosphere was lovely. Tables were beautifully set out on arrival. The food was delicious and the service fantastic. Will definately go back
We were disappointed with this experience; having read a review that gushed about the glory days of the Orient Express, this Pullman has seen better days. The food was an OK, rather than delicious (the amuse bouche beet soup barely warm and the crab tartlet soggy. The scone dry and cold. The finger sandwiches soggy - we were asked if we wanted any more but we politely declined). The service was polite and attentive and we received more tea immediately we requested it. I can only assume that, for those partaking on Prosecco or Champagne it produces a rosy gleam to their experience! The surroundings of the Pullman (grandly called The Countess of York) are sad, and the whole area needs a makeover. Just a bad area of York, like so many railway areas in Britain - not a place you’d want to linger (unless you’re a railway enthusiast). I have eaten many a tea in other towns, and this one didn’t come close to any of them. We wished we had chosen The Grand, The Principal, The Ivy or even quaint old Betty’s instead. Sorry, the truth often hurts; perhaps the owners need to take another look through honest eyes? I haven’t even mentioned the (nearby) toilets (smelly and damp) which we hurried away from after desperation made necessity! No I couldn’t recommend this experience.
We were in York for a wedding and had some time to explore. We decided upon this lovely location for tea as my husband had never been to tea. We did the Afternoon Champagne Tea and it all was delicious. There was an nice balance of savory and sweet bites. The champagne was tasty but the tea was truly wonderful. The service was very attentive and forgiving that we were late (got slightly lost walking from the Shambles). The history of the car made for a great setting. My only criticism was that the temperature of the car itself was a bit warm and when sipping hot tea, it compounded the warmth. It didn’t ruin the experience so I wouldn’t warn anyone off but something to note. Overall very enjoyable (and also fun because there wasn’t a dress code)
The service and food was very good, the carriage was just warm enough and very quiet so there was no atmosphere, if there had been more diners the atmosphere would have probably been a lot better.
Really nice food, great with allergies.
Waiting staff absolutely excellent and so helpful and food beautifully presented and gorgeous. The only slightly bad thing was that there were a few very young children there , who were a bit noisy and messy , just spoilt the experience and ambience a little. I have children myself but don’t really think this is suitable for them .
Staff were so friendly and obliging not to mention quick to top up our tea pots! I had requested a gluten free serving and that was very well received with very good substitutes where necessary. We thoroughly enjoyed our food and the whole atmosphere was very relaxed. Highly recommended!
A wonderful experience. Attention to detail. Great service.
Brilliant experience. Service was fantastic and the food was very good. Would definitely recommend.
Exceptional food and service. A wonderful experience for a special occasion,
Fantastic tea loved it. Lovely place to spend the afternoon. The food was delicious so much so we ate the lot.
My second visit here,the standard was just as high as last time.
It was quiet, as we went on a Monday afternoon.
The food is first class an interesting and varied menu. They are extremely accommodating to dietry needs. My friend and I had different diets and it was all carefully explained to make sure it was correct. The choice of tea is extensive.
It's an unusual setting in a railway carriage but everything is set out with white linen table clothes and beautiful china etc.
Very convenient if you combine it with s visit to the railway museum.
Wonderful atmosphere. Friendly and helpful staff. Made for a great visit.
Great ambience and service. No queues. Delicious food served efficiently by friendly and helpful staff who were excellent in dealing with my partner who requires a gluten free diet.
Every thing was marvellous a special occasion treat
A really enjoyable experience would definitely book again should we visit York again
A really lovely afternoon to spend with friends in an unusual and quiet location. Very nice scones and pastries - lovely treat.
It’s my second visit and remains one of my favourite afternoon teas.
Excellent service, very attentive yet not intrusive!
Wonderful setting for a lovely afternoon tea. Easily accommodated vegan and vegetarian guests. Food was fresh and delicious.
We thoroughly enjoyed our Afternoon Tea experience on Sunday. The food and its presentation was excellent made even more so by the friendly, courteous service from the lovely staff. The place settings were also lovely and transported you back in time when afternoon tea etc. was served regularly in similarly splendid surroundings.
Amazing food, very attentive staff, fab venue, can’t say anything bad
A delightful place for afternoon tea.A bit more expensive than Betty's tea rooms,but a nicer atmosphere and no queueing.Lovely food served by a very delightful young lady.Thoroughly enjoyed it .
This is the third time of visiting and we all felt that something was missing this time. It just wasn’t quite as good. The service not as attentive and a foreign waitress and no gloves hands. Just felt standards had slipped and at £25.50 pp it’s not cheap. There are just as good one locally to us.