Whole family enjoyed their meals. Service was terrific and menu choices were delicious.
The kitchen was closing at 10:00 & due to snow we were 15 minutes late for our reservation so the host said he would send someone right over so that hopefully we could be served. The waiter came over quickly to take our order but after he served the food he never came back to check on us or see if we needed anything else & then he finally came back & cleared our plates away but didn't come back with our check for a very long time. The food was not great either.
First time customer, but not last time. Quiet enough to have a conversation. Food was great. Best hamburg in a while. Definitely comfort food and I loved it.
Great cocktail, beer and cider selection! Good menu options. Our server was very friendly, knowledgeable and attentive. Two thumbs up!
Service rating would have been a 5 except for the fact that the hostess and waitress argued in front of us over the waitress not wanting any more people in her section. The hostess refused to listen and they did not come to closure after an angry arguemenr so we were then ignored by both sides for the first 15 minutes of sitting at the table. We finally asked to move to a different section where we might get service but then the waitress apologized and was very gracious with great service once the drama was over. A little too much drama for what I hoped would be a romantic Valentine's dinner...
Absolutely loved Copperhouse Tavern! We went for Valentine's day and were seated almost instantly. We got nachos and steak dinners and everything was absolutely delicious. Quick service and great food, will definitely be back again!
Server was fabulous!! Don’t recall his name but he was from Italy and worked the tables on the bar side.
The food was wonderful and our server was fantastic
After 20 minutes and asking for service twice, we left. Asked them to cancel the reservation so we could make one elsewhere, but they even failed to do that.
Didn’t realize this was at a crappy hotel. Likely never would’ve made a reservation here in the first place, but the basic customer service was about as bad as I’ve seen.
Food was mediocre. I asked for a medium rare burger with no onions and got a well done burger with onions.
Service overall was good but it was a disappointing experience.
Went for brunch. The bloody mary was really good. The food was okay. The service was really bad. We were seated, they brought water and coffee, but then never came back to refill it. When I asked for the coffee to be refilled they brought over one new cup of coffee, none for my dining companions. One friend was lactose intolerant-- they had no almond, soy or non-dairy creamer options at all. Two friends ordered eggs and steak tips cooked medium. They came out raw on the inside. Nobody came by to see if everything was okay. Finally a bus boy came by and we asked him to take the steaks back to cook longer. He did, but then it took forever to get them back. Then our waiter had no idea that we had sent anything back. They finally did bring back the steak and eggs. Which were done properly the second time. Then, some of us asked for fruit and they seemed to have to go looking for fruit to put in it (It was delicious though). The waiter told us the manager was offering us free dessert but we didn't want dessert, so instead they didn't charge us for coffee. This is one of my biggest aggravations with eating out. Please just get the food cooked properly and get it on the table timely. Offering free coffee or free desserts does not make up for the food being poorly prepared and poorly served.
The chef did a great job with the food.
Unfortunately the service was poor but the meal was delicious. This is 2nd time had this waiter and was very inattentive, glasses were empty for at least 10 minutes and waiter visited the table next to us at least three times and never checked on whether we needed anything. Same experience we had with this waiter previously. It's a great local place but the inattentiveness of this waiter makes it less desirable
Pleasantly surprised that such a good restaurant was part of a chain hotel (Best Western). Excellent variety and selections, and outstanding service. Seated upon arrival (with reservations) and service was immediate and not overbearing. Four of us in the party were quite happy with their meals. Only downside was the clam chowder could have been a little hotter and one piece of chicken looked like it maybe was a little pink on the inside but it didn't affect the flavor and we didn't ask for a redo. Bottom line: we'll definitely go back.
We've made multiple trips here for brunch and were shocked by how much the quality of the food has declined. Toast arrived, except it was just regular bread, not toasted; the brisket hash was strips of rubbery meat thrown over some oily potatoes and peppers - adding jalapenos to the dish did not improve the texture or the quality of the oily concoction below; the omelettes that were ordered came out runny and the ingredients were barely included. It was very shocking how bad the food was. We will not return.