Cook Hall - Dallas
Cook Hall features regional American fare comprised of familiar comfort foods, updated and refined for the modern diner’s palate. Cook Hall cocktail kits are available for guests to swizzle, stir and shake things up at their table.
Food was over priced. Service was very slow considering we were one of 3 tables with people at the time. Split up the bill incorrectly. Maybe just a training issue. No frozen drinks
Cook Hall is in the W hotel across from the American Airlines Center. The menu is limited and I would advise looking over it in advance to make sure it works for you. Service was poor. We ordered a bottle of wine (wine list is very limited also) and it was served warm after much delay while the manager tried to find wine glasses. The food was not good and the order was messed up. They kept apologizing but the whole experience was a mess. It is a pretty place with a nice atmosphere.
Biggest worry was parking and making the reservation on time, this ended up being a breeze! This was my first time booking a reservation through open table and it was very simple! The service, food, and restaurant itself were all great.
Busy concert night and restaurant was way, way understaffed and servers were poorly trained.
Great ambience : consistent : well trained team : wonderful menu
Across from American Airlines Center, so very convenient for pre-game/event meal.
The food was great but service was subpar. We started getting meals before we got a drink. After appetizers, we were asked if it’s okay to keep our dirty plates for the meal we’d be sharing. Pretty tough to excuse such an expensive meal for poor service.
Service was slow and our order was incorrect twice.
The waiters where amazing, And so nice to my family on Christmas!
Great place if you are going to an event at the AAC.
Great location, but you must valet park for a validation.
Arrived at 5 PM on game night, no happy hour allowed on event nights, place mostly empty until 6:30 so service shouldn't have been an issue-but it was. Food was disappointing for the price point. Brisket sandwich was 90% bread. In Clara Peller's words, "Where's the meat?" Seasoning/flavor was missing in a number of dishes. We would not return.
When we attend an event at AAC we book dinner at Cook Hall beforehand. The food, drinks and service never disappoint. Perfect place to go pre- event.
Busy night w poor service and an overwhelmed staff.
Had dinner before a concert nearby. Scheduled well ahead of time because service is very casual. We were not rushed, but had to ask for our bills.
We stayed at the W Hotel and ate at Cook Hall before a concert. It was busy as expected; the bar gets packed pre- and post-concert and the restaurant fills up too. We met a couple at the bar and decided to give up our reserved table to sit there. The bartender (who became our server) was nice enough but had very little personality for such a vibrant place. He was efficient enough, just not very friendly. Food came out on time. Shrimp and grits were hot and good. Pork sliders were warm but not hot (they had sat under a warmer waiting for the shrimp, we guessed) but they were pretty good too. Cocktail, wine and beer prices are good and they advertise a Happy Hour, although in smaller print you're told it doesn't apply on event night, which is pretty often since the American Airlines Center is across the street. All in all, not bad on a wintry evening when you don't want to venture too far away from the hotel and the concert venue.
WE JUST HAD APPETIZER/LIGHT DINNER WHICH WERE VERY GOOD. ONLY PROBLEM WE HAD WAS THAT WE THOUGHT WE ORDERED WINE OFF OF THE 'HAPPY HOUR' MENU ONLY TO FIND OUT WE MISSED NOTE THAT SAID 'NO HAPPY HOUR WHEN EVENTS GOING ON AT AMERICAN AIRLINE CENTER!'
WAITER DID NOT BRING THAT TO OUR ATTENTION EVEN WHEN WE ORDERED IT. ... DID NOT THINK THAT WAS THE BEST SERVICE AS WOULD HAVE GONE FOR THE BETTER WINE CHOICE FOR $3 MORE THAN THE REGULAR PRICE OF THE WINE WE GOT.
NEED TO BE MORE OBSERVANT OBVIOUSLY!!!
Love the atmosphere and proximity to AAC. It took a long time for the server to take our drink orders, and we waited quite a while for our food to arrive. Unfortunately, it was just ok. Chicken soup was really bland (although it looked beautiful), but my green salad was very nice.
Was there on Saturday night, they had two servers and bartender for the whole restaurant. Ran out of all of their beer on tap. Whoever manages that restaurant should be fire for mismanagement.
First visit to Cook Hall. Went before a Stars game. The location was great for before a show or game at American Airlines Arena. The food was good. We had pork sliders, salad, brisket, Mac n cheese and the spread trio. Service was slow and unattentive. We had to ask three people before we got refills of water. They were out of the first two beers we ordered and never brought the wine. Would recommend it based on the location and scene.
Maybe it was because it was a Sunday night but the staff was super attentive and friendly. Thought we would try this place since we were going to a concert at the AAC.
We ordered an appetizer that took longer than expected so the sous chef actually brought out another one for us to nosh on until we received the one we ordered (try the hummus and bruschetta app's - yummy). My husband has the burger (which was huge and delish). I had the southern fried chicken sandwich. It was spicy but really good. Both came with fries.
To top it off, we had the same sous deliver two delicious little chocolate pieces which were just the right finish to our meal. We will return again to Cook Hall!
The food was great. Our waiter bought our first round of drinks for our anniversary and the short rib egg rolls were amazing!!!! Definitely will come back
Hostess was not present. We seated ourselves. Otherwise it was fine
The good: The service was excellent! The hostess, bartender & waitstaff were wonderful! Very attentive & accommodating. The Spring Rolls were delicious! The bad: my dinner was, eh, mediocre at best. The Farmers Chicken was dry & flavorless. My husband & I would walk past Cook Hall on our way to Mavericks games & the smell from the restaurant is what brought us in. The food did not live up to the delicious aroma. Disappointing.
We had dinner prior to a concert at the American Airlines center. Great food and not crowded. Finished dinner at 6:55. Was seated for the concert at 7:00.
It was great!
I made a reservation for this restaurant, showed up and it was closed!! I even received an email to confirm. The restaurant had different hours listed on different sites. I'm not sure why Open Table let me make a reservation for a place that wasn't open. My evening was almost ruined, we were scrambling to find another restaurant at the last minute. Plus we had to pay for parking multiple times due to changing restuarants.
Our server was lovely as well as all the other staff would come back excellent meal very refreshing to have such good service
We have eaten here many times in the past but this was the best. We were attending the Paul Simon concert with friends and this was the perfect stop. HOWEVER, it was so good that we will go back just to have dinner. The service was great and we totally enjoyed the "pre-show" dining. So much better than when it was Craft!!
Food was just O.K., a little pricey. Service was great!
Very very slow. About 20 minutes to get cocktails then over an hour for food.
Food was awesome! Loved the appetizer and salad. Definitely we will be back!
Dinner with friends before a concert at the American Airlines Center. Food and service was great!
Our first table was sticky so we asked to be moved and were accommodated immediately. I ordered a coffee and our server handed me a spoon from the utensil container on our table. The spoon was crusted with chocolate icing so I handed it to the server and grabbed another spoon from the same container. SAME THING...dirty spoon. Leaves me wondering about the cleanliness of all dinnerware. YUCK!
The food was excellent, but the service was slow. We went during Easter brunch and the restaurant was relatively empty. It took a while for us to receive our entrees.
Love the ambiance of this restaurant! Its quiet and looks upscale. The food wasn't incredible but I enjoyed what I ate and it was reasonably priced. Our waitress was so nice and accommodating - we even made sure to request her when we came back for a drink after the hockey game. I would definitely recommend Cook Hall if you're looking for a tasteful and inexpensive meal in the Victory Park area.
Perfect before a game at the AAC. Reservation a must.
Between sessions at the American Airlines Center NCCA Basketball. Place was slammed with people so very noisy. Don’t think they knew to have triple the staff. Service was good -considering and we food the food very good.
Great night for me and my daughter! We stopped here before we went to a show, was a perfect night.
Dinner and drinks before the Stars game was a pretty quiet location near the American Airlines center. Would come back again. Tasty burger and flatbread. They can make a really nice Old Fashioned.
Went here with my son prior to a Saturday night Mavs game because all other good nearby options were booked solid. The place was less than half full, which should have been our signal to cut and run. The service was amiable but of the quality one would expect in a restaurant with limited business. The food? My son ordered pork sliders which tasted fine. But even by slider standards, they were tiny, think silver dollars. 3 for $14, no sides. My $16 burger was two razor thin patties with no taste. A burger from the concession stand at the arena would have been a better option. The W had an outstanding restaurant when it first opened. This place is an embarrassment.