The food was terrible. I ordered the shrimp wrapped bacon. The shrimp were overcooked and so rubbery that i think I could have bounced them off of the floor. The rice was dry and lukewarm. The salsas were terrible and the tortilla chips were over salted.
The food and ambiance were good, from a service perspective though we waited so long to get the fajitas entree brought to our table. The delay was because the helper who was working with our waitress dropped off the entree at the wrong table so our waitress had to ask the kitchen to prepare the fajitas for our table again.
Loved the guacamole and margaritas!!
Server and server assistants were very personable. The trio of salsas they serve are so good. Our favorite was the spicy sauce made with Serrano peppers. We got the guacamole made tableside. Chile Verde was flavorful and the rice was delicious.
Reservation system needs work.
I tried to change the reservation from 5 to 6 people several times over two days and OpenTable
could not communicate with the restaurant.
When we got there no reservations (at all) were showing. It was not a problem to us as it was very early in the day and the place was empty.
Service was terrible, waiter was always missing
Great as always!!
Food was delicious.
Good food, attentive service, and wonderful outside dining!
Great food. Pleasant service.
Need to fix/upgrade restrooms.
Good food, nice ambiance but slow service.
The food was alright. The salsas that were served with the chips while you waited to order were great. Definitely not worth the price though.
Disappointing food quality. Has deteriorated over time. Too expensive for an average experience
It was wonderful
Awful customer service tonight. Server was inattentive, like did not check back on how food was, or offered another round of drinks or even water refills in a timely manner, and when another person in our party arrived, had to flag server down for him to get service. Our late party member literally sat at our table for 15 minutes and watched every other glass/dish get taken away bc some of us were done dining, and he still had not even anything to drink. When it was time to pay, server kept telling our party she can't split checks - into two, not even like per person - instead of trying to figure it out. She also said we should have explicitly mentioned for our checks to be split at the beginning of dinner. We live in Santana Row, and we may not come back to Consuelo's because of this. Server also tried to say she can't apply our resident discount twice for the split checks. Never had an issue like this at any other given restaurant in the Row. Come to think of it, never had awful service like this anywhere in the Row, especially as residents. Such a wasted night and sorry that we chose Consuelo's for our gathering tonight.