Coco Palm

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1. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience3

   I had made dinner reservations for my husband and I’s anniversary. We arrived 5-10 minutes early from our reservation time and were seated fairly quickly. We were seated at a nice view like we requested in the reservation slot. At the beginning it seemed that we were being waited on in normal time, however once our order went in for food it went downhill from that point on. The appetizer took some time to come out but at least it wasn’t cold. The waiter took very long to ask for refills and we waited a ridiculous amount of time for our food (close to an hour) and were never updated about what was going on. That hour seemed to have flown by because my husband and I were entertaining each other’s company. By the time we got our food it was cold as if the waiter left our food sitting because he forgot to bring it to us. The food was mediocre and seemed as if the restaurant uses old or cheap food selections. My husband and I picked at our food and only enjoyed the side of rice and plantains. Being that our reservation questions asked specifically why we were dinning in, we were not acknowledged about it at the restaurant but other guest were acknowledged for their special occasions. Overall it was a horrible first time experience and we will not recommend or ever go back ourselves.

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2. SF

   SabrinaF

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   overall1food1service1ambience1

   Was harassed for a tip and spent 250$ for no refills and management called me a liar that the server was perfect and that I made everything up

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3. D

   Dinak

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   It was very Nice place, we loved the food and the service was very nice

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4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Father’s Day

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5. M

   Mary

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food4service4ambience5

   Such a beautiful restaurant overlooking the inland empire. The paella and empanadas are delicious and the ambience is amazing

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6. AC

   ACLBatta

   Orange County

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   overall4food4service3ambience3

   I made a reservation but still needed to wait to be seated for at least 15 minutes. After I checked in, I reminded the host I had requested outdoor seating. It was a good thing I did because he hadn’t even read my request when he checked me in. Once seated, there was a long lapse between ordering our drinks, receiving them then ordering. Otherwise, the food was good and the service improved.

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7. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Great place, great service, great food! Took my Dad and husband for Father's Day lunch. They both loved it! Try the Chicharron con yuca as an appetizer.

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8. SJ

   SJGut

   1 review

   4.0

   1 review

   Dined on June 15, 2022

   overall4food4service3ambience4

   Good food, nice place, but the service was slow and our server was not very involved. I’ve been before and my sever was great. I like the food, but it’s nice to be treated good as well when you’re a customer.

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9. m

   marthad

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined on June 11, 2022

   overall2food2service3ambience3

   I have been going to this restaurants for years and it has always been a great experience with the quality of food and service. However, this past Saturday was not the same especially with the quality of food. We had a party of six people and we have all been there before many times in order to be able to compare experiences. I had the oxtail which this time was very dry and the taste/seasoning was not the same. The congri/moros that came with it lacked taste and it was as if the rice and black beans were mixed together at the last minute and not cook together as they should be. I was looking forward to the guava cheesecake which has always been delicious and this time not only was it not delicious, it did not even look like cheesecake. It had a very yellow color to it, the texture was like that of jello and the taste was of scramble eggs. I could not eat it and just left it there. The rest of the people in our party had similar comments in regards to the food as they had other things like roasted pork, roasted chicken, seafood paella, etc. I understand that prices have gone up due to the financial circumstances that we are all experiencing at this time but if your prices go up as they have, the quality of the food should not go down. I am sorry to say, it will be a while before I decide to go and try this again.

   Report
10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience5

    Is a great place to enjoy a nice fancy dinner food is great and service was excellent

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11. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on June 8, 2022

    overall5food5service5ambience5

    We were celebrating my friend’s graduation and our server Justice was lovely. The food was delicious, of course, and the view from the window was spectacular as well.

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12. PW

    PatriciaW

    1 review

    5.0

    1 review

    Dined on June 8, 2022

    overall5food5service5ambience5

    This was my first visit, but I truly enjoyed it, I will definitely be returning soon!

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13. L

    Lexxxbby

    Houston

    3 reviews

    5.0

    3 reviews

    Dined on June 6, 2022

    overall5food5service5ambience5

    Food was amazing. The view was gorgeous. I would highly recommend

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14. JM

    JoseM

    1 review

    5.0

    1 review

    Dined on June 4, 2022

    overall5food5service5ambience5

    Highly recommend Coco Palm for true Cuban cuisine and cocktails

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15. MC

    ManuelC

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 31, 2022

    overall5food5service5ambience5

    Amazing Place. Definitely will return. Service is excellent. Will recommend to everyone.

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16. M

    Melanie

    1 review

    4.0

    1 review

    Dined on May 30, 2022

    overall4food5service5ambience5

    Absolutely incredible food. Everything we tried was delicious! The menu HAS CHANGED as far as PRICES so we a bit surprised when we arrived. Nevertheless, the flavor was worth it. Our server was so friendly, attentive and everything you'd want from a restaurant like Coco Palm. Only disappointing parts were, I made the reservation specifically so we could be there for sunset but the table wasn't ready. It was empty and dirty but it took them almost 15 minutes to clean and set it up. Unfortunately, the sun was down by the time we got outside to our table. The both little ones had tenders from the kids menu ($14) which included 4 tenders and a plate full of fries AND that's all. Yes $14 and not great chicken. (My kids review 3 stars ) Another minor disappointment was, we were there to celebrate my daughters birthday. When you make reservations it asked if you are celebrating a special occasion. When I let the server know she informed us that the restaurant does nothing for the guest. So why bother asking during reservation? Considering MOST restaurants do SOMETHING, (singing or free dessert) and the cost of our meal was a few HUNDRED DOLLARS it's unfortunate that they don't do even a scoop of ice cream. Other than that on a strictly food based review the food was very tasty and a must try!

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17. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on May 29, 2022

    overall4food4service3ambience3

    Girlfriends birthday

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18. LA

    LeslieAnn

    Los Angeles

    32 reviews

    vip
    5.0

    32 reviews

    Dined on May 29, 2022

    overall5food5service5ambience5

    We've only always eaten Cuban food at a little neighborhood joint and love it's homey atmosphere and delicious food, but we wanted to try a more sophisticated dining experience. Coco Palm did not disappoint. The food is high-end and modern, yet retains all the charm of our favorite little neighborhood joint. If it were closer to where we live, we'd eat there more often; however, it IS definitely worth the drive, and we plan on making it a part of our annual trip to Pomona to attend the L.A. County Fair.

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19. EC

    EricC

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    Great food great service great experience thank you Coco Palm

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20. LV

    LoriV

    Los Angeles

    1 review

    1.0

    1 review

    Dined on May 29, 2022

    overall1food5service1ambience3

    After getting our food the waitress never came back. We had to ask other staff for water, utensils, and the check. I was really disappointed. Sorry I would not recommend.

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21. l

    lynnie

    1 review

    2.0

    1 review

    Dined on May 28, 2022

    overall2food5service1ambience2

    we waited an hour and 26 minutes for our food...and what's worse....we were there when the place opened so it wasn't busy at all. also, the waiter did not ask me if i ever wanted a refill on my coffee. i had one cup and never was asked again.

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22. TF

    TylerF

    Los Angeles

    3 reviews

    1.0

    3 reviews

    Dined on May 26, 2022

    overall1food1service1ambience2

    Maybe it's because I'm from South Florida so I've been eating Cuban food since childhood, but I found this food to be the worst Cuban of my lifetime. Just greasy, salty, flavorless dishes. Pair that with terrible service (we made a 6:15 reservation because we had 7:30 plans and didn't receive service until 6:40) and you've got one terrible dining experience. Definitely will never be back.

    Report
23. E

    Elle

    1 review

    5.0

    1 review

    Dined on May 23, 2022

    overall5food5service5ambience4

    My husband and I celebrated our anniversary here last night. The food was amazing! Our waiter, Rodger, was so kind and attentive. We enjoyed our evening so much.

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24. AC

    AndyC

    Los Angeles

    2 reviews

    vip
    3.0

    2 reviews

    Dined on May 23, 2022

    overall3food5service3ambience3

    Excellent food but below average service (and wait time) plus the interior dining area feels like food court.

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25. MD

    MichaelD

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food5service5ambience5

    We had a wonderful time. The food was great, and the wait staff was awesome.

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26. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food4service5ambience5

    It was good and service was good, everyone so kind

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27. RS

    RobS

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on May 19, 2022

    overall5food5service5ambience5

    Excellent selection, quality and service. A great place for special occasions.

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28. OB

    OmarB

    Los Angeles

    1 review

    3.0

    1 review

    Dined on May 19, 2022

    overall3food2service3ambience3

    overall, it was AVG... expected mire for $1300 dinner , party of 14

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29. ME

    MikeEatsOut

    Los Angeles

    5 reviews

    5.0

    5 reviews

    Dined on May 11, 2022

    overall5food5service4ambience4

    We enjoyed our first visit to Coco Palm. The food was fantastic. We had a reservation but they took us 30 minutes later. Service was slow (it appeared this was a kitchen problem mostly). Not so much as to make us angry, just noticeable.

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30. OT

    OpenTable Diner

    Los Angeles

    3 reviews

    4.0

    3 reviews

    Dined on May 11, 2022

    overall4food4service4ambience4

    Made a reservation so our table was ready right away. Everything was delicious. Service was a bit slow to bring out beverages and appetizers but overall great experience.

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31. I

    Inlander

    Los Angeles

    21 reviews

    4.0

    21 reviews

    Dined on May 8, 2022

    overall4food4service5ambience5

    Good food with ample portions. Service was very good. Great ambiance. We dined on terrace and there was constant freeway noise but didn't detract from the experience.

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32. OT

    OpenTable Diner

    San Diego

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food4service1ambience2

    Been coming to Coco Palms for over 10 years and the worst experience not only there but at any restaurant I’ve visited. Was seated 30 minutes after my reservation time. Waited 10 minutes before our server arrived. 30 minutes to wait for 2 appetizers. 45 minutes for our main course. Never an apology or explanation from anyone until I spoke to the manager who blamed the kitchen. He apologized and offered a free bottle of wine which was declined. This was a management problem of over booking, not a kitchen problem. Was a terrible experience for a special occasion of Mothers Day.

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33. J

    Jess

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food2service2ambience1

    Our platones plate came out cold, my sons food came out 15 minutes before everyone's else food, and our food was ok.

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34. J

    Jaycee

    Palm Springs

    2 reviews

    4.0

    2 reviews

    Dined on May 7, 2022

    overall4food4service4ambience4

    Good food and nice portions! I would definitely return!

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35. OT

    OpenTable Diner

    Orange County

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Beautiful💗

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36. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Server was amazing and the food was delicious

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37. j

    jocelynea

    1 review

    3.0

    1 review

    Dined on May 6, 2022

    overall3food5service4ambience5

    I went for my birthday which lands on Cinco de Mayo, and I had reserved an outside seating table for a party of 8 a week. But once we got there for my reservation there was already a party sitting outside (mind you there was only two tables outside available because there was also a wedding happening). Therefore we waited for the outside seating to clear up but instead my husband went to talk to i believe the manager who did accommodate us and set out a table for 10 (since i ended up adding 2 more people) outside in a private event section which made my visit even better. But we did get seated an hour after, at 8o'clockish, I wish it would have been done sooner. Although there was a big delay and no prior communication of the situation (not being able to be seated outside and even when they called to confirm my reservation they confirmed with me that there will be outside seating) we did have a great server, we enjoyed the food, and the view. It was a good restaurant just not sure why they require reservations if they did not honor mine.

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38. JM

    JoseM

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined on May 6, 2022

    overall5food5service5ambience5

    Amazing place great food great view and excellent service

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39. VQ

    VictorQ

    1 review

    5.0

    1 review

    Dined on May 4, 2022

    overall5food5service5ambience5

    great service & experience. definitely coming back

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40. AH

    AllenH

    Los Angeles

    9 reviews

    4.0

    9 reviews

    Dined on May 1, 2022

    overall4food4service4ambience4

    Overall it was good and a very much a will return to place. The view is nice and a different perspective. The food is wonderful and tasty! The desserts were awesome!

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