Food was awful. There was one server for the entire restaurant. She was overwhelmed and stressed. It wasn't her fault. The food was mediocre at best and a manager was nowhere to be found during the entire experience.
Buffet was mediocre but room was nice and not too crowded. Wait staff on point
Horrid service at lunch. I had to go look for someone to take my order. I asked for additional napkins which I never received. I had to go find someone when I completed the meal to give me a bill. It was like they did not have wait staff, only a manager and bartender. Experience was unacceptable for a hotel restaurant. It's a shame since the food was good.
I'm not sure why there are so many very negative reviews about this place. We went there for Mother's day brunch and it was excellent. The variety and freshness were great.
All of our family thoroughly enjoyed it.
Mother's Day brunch has become a tradition for our family. Love the food, service, and the desserts. Kids had a great time as well!
Hard to rave about a breakfast buffet... sublimely average in every way
When we arrived, no one was at the desk, no one was in the restaurant. We waited 15 mins, no one showed. The bartenders were there and people were at the bar but no one was staffing the restaurant. We could have went to the bar and asked if someone could help us, but after 15 mins, we felt they had their chance and we didn't want to eat somewhere with that low of service quality, so we left and enjoyed a nice evening at another restaurant that we DIDN'T have reservations with.
The food and drinks were amazing! Unfortunately the service was horrible, I had to search for someone to seat us and then our waitress disappeared when we were ready to get our bill. I went up to the bar and the bartender was gone as well. After about 10 minutes, we were able to find our waitress and receive our bill.
No one in the dining area. The bartender wanted us to sit in the bar area. No one greeted us, we had to go to the bartender to inquire about our reservation. Very disappointing.
Took this reservation because it was the only seat in town because of the Billy Joel concert and the Clemson game. The restaurant decided to cut the menu to basically burgers. We ordered 2 apps 2 burgers. Apps came 25 minutes later melted pimento cheese dip and cease salad. By this Time I said just bring our burgers which were ready anyway so we would have time to make our show. To sum it up service was slow...food was ok bit I couldn't order what I came there for to begin with. Don't waste your time or money on food stick to the drinks!
Thanksgiving dinner with my fiancé, his mother and his son. We all enjoyed the dining experience. They had a special menu (turkey and ham) and their regular menu ... which is rare.
Excellent service, great food, nice atmosphere, good wine list. Free valet parking was a plus - however, since it was a holiday, my fiancé have a generous tip.
Banana ravioli dessert- so good. But the atmosphere was no good. Date night happened in the middle of the hotel atrium and the noise level was a bit high. Food was decent, but I'd rather go elsewhere for good food and a good atmosphere.
I like the restaurant and the food. I took some Vegetarian collegues with me this time.
They were not able to find any items in the lunch buffet.
I was not able to try Jambalya rice because of Sausages.
I usually am head over heels for the food, but maybe I picked a bad day. They served an asian themed buffet and it was less than okay for me. Great quiet place to have lunch with a cozy romantic feel.
We went there for Mother's Day Brunch. It was nice and the food was great. My kids are both under 5 so they are free. I do think that charging $18 for a 5 y/o is a bit extreme. I get that you spend more on places like that on special occasions, but I wasn't the only person who thought that for $36 a person, there might be something slightly more upscale (crepe station maybe) or at least it wouldn't take 15 minutes to get the cook to pour batter in the empty waffle iron in front of him.
Made a last minute reservation for restaurant week and we were very surprised at the level of culinary talent and service we received. I had the lamb shank and it was perfectly cooked and presented well. My husband had the salmon and enjoyed but can't stop talking about his red velvet cake. Our waitress, Idianna, was very helpful with the menu selection and we never knew there were descent wineries in NC. Ambiance is lacking as the restaurant is open to the hotel lobby.
The food was excellent! All of the staff were great , very attentive!
I chose this restaurant because it served a North Carolina wine with its Restaurant Week menu which is from Shelton's vineyards the Chardonnay with excellent with dinner. I had the lamb shank with Marscapone polenta, sautéd spinach.for dessert red velvet cheesecake the appetizer the North Carolina charcuterie. My husband had pan seared salmon which came with crab meat sauteed spinach he had as an appetizer the she crab soup for dessert he had the molten cake with fruit compote and vanilla ice cream.everything we had was excellent and I was truly surprised considering the restaurant was inside a hotel.
Glass of wine that was included in restaurant week was awful. I couldn't even drink it. Cheerleading competition going on in hotel and seating was directly next to escalator. Appreciated that manager let beer be swapped out for at least 1 glass of wine.
If you're staying at the Hilton, the restaurant isn't bad, it's just your typical hotel restaurant. But if you live in Charlotte, I don't recommend this restaurant at all. Half the seating area is in the building lobby area and exposed to all the hotel foot traffic walking by. The service was kind of slow, and although the food was decent, it was clearly sitting under heat lamps for significant periods of time. My soup came out with a skin on the top, and the salmon was extremely dry. My fiancee's wine glass came out with half a dozen lip stick prints on it. Overall there are way too many better restaurants in Uptown for me to ever return to this one.