Ciao! - Sylvania

4.6
931 reviews
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$30 and under
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Italian
Top Tags:
  • Good for Birthdays
  • Special Occasion
  • Good for Anniversaries
Ciao is a fragrant, informal & full of character Italian Restaurant. Traditional entrees from every part of Italy are featured, from the spicy red sauces of the south to the aromatic grilled dishes of Tuscany. click here for information on special events and promotions http://www.ciaorestaurant.com
Ask about our Birthday Meal Deal!
Dining Style
Casual Dining
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Cuisines
Italian, Sicilian, Contemporary Italian
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Hours of operation
Dinner: Monday - Thursday: 5:00pm - 10:00pm, Friday: 5:00pm - 11:00pm, Saturday: 4:00pm - 11:00pm, Sunday: 4:00pm - 9:00pm
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Phone number
(419) 882-2334
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Business Casual
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Neighborhood
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Cross street
US 23
Additional
Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Happy Hour, Non-Smoking, Outdoor dining, Takeout, Wheelchair Access, Wine
What 931 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.4
service
4.5
ambience
4.3
value
Noise · Moderate
94% of people would recommend it to a friend
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5.0Dined 2 days ago

Outstanding. Service, food,drinks. We visit often and will continue to.

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4.0Dined 6 days ago

Went for my birthday (love the special birthday deal). Wait staff was attentive, food was good, enjoyed the live music. Pleasant atmosphere. Appreciate that they take reservations.

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4.0Dined on August 10, 2018

The food was exceptional. Nice atmosphere. Waitress was nice. A little quicker would have been nice. A little too long between ordering drinks, appetizers, and meal. Were there for just shy of two hours and did not order dessert. Otherwise it was fantastic and will return soon!

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5.0Dined on August 8, 2018

It was a surprise for my husbands 67th birthday he did not know where I was taking him, hadn’t been there in several years about 40 minute drive for us but very much worth it! Had a wonderful meal and a very attentive server Justine it was all good thank you

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5.0Dined on August 6, 2018

Staff very friendly and helpful with food suggestions. Excellent service and the food never disappoints. Highly recommend!

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3.0Dined on August 4, 2018

Food great. Service somewhat inattentive and forgetful.

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5.0Dined on August 3, 2018

been coming for 30 yrs. our son was a waiter during the 90's. love the food.

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3.0Dined on July 27, 2018

Went for my wife’s birthday, used open table for the reservation, worked out well. Presented with tablets for menu, swipe through and there are pictures of all of the food. Everything looks great. Waitress came and took our order, we ordered one appetizer and got some bread. I ordered a glass of wine. App came it was fine, our food came next and everything was just bland and tasteless. My dinners was a braised short rib ravioli with root veggies, my wife had a special veggie pasta. The pictures looked quite a bit different than what we were served. What’s the phrase? You eat with your eyes first. There was no care in plating, both of our dinners were just slopped in a bowl. My ravioli was a store bought cheese ravioli that was a bit undercooked and the short rib seemed store bought as well and had a gravy that was like what you would have on mashed potatoes with a few, and by few I mean like three, chunks of what I assumed were carrots for the root veggies. My wife’s special was basically a pasta primavera with a rose’ sauce, very bland. As I said before everything was just sort of meh. If I had to pay full price for the dinner we had I would have given a lower rating, but the best thing about Ciao is if you go on a birthday you get a discount. So we didn’t pay full price for a mediocre Italian meal. It wasn’t that ciao was horrible, service staff was fine, wine was fine, food was ok, it’s just that they brand themselves as fine dining and they are not that. I would recommend going for your birthday, maybe get something different and it might be better.

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5.0Dined on July 21, 2018

Great meal!

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4.0Dined on July 20, 2018

Wonderful birthday celebration!

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4.0Dined on July 17, 2018

Decent food a little pricey. Our server Bill was amazing and we had a very casual relaxing evening.

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5.0Dined on July 13, 2018

Wonderful visit!! Strayed from my normal lamb chops and went with the Chilean Sea Bass. What a great dish. Dinner and service were fantastic.
Took dessert to go (got two - Tiramisu and the chocolate cake!!)

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5.0Dined on July 12, 2018

We visited Ciao again after moving to Northern Michigan 3 years ago. The seafood and steak were just as we ordered. Janelle was an excellent server - attentive but not interrupting. Great evening.

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2.0Dined on July 9, 2018

We've had great experiences at Ciao numerous times over the years, but something was definitely "off" this night. I sensed they'd replaced their entire staff with the B Team. Service was slow (although the place wasn't busy), and the staff acted a little too "fast-casual" for a place that's usually a little higher brow. Unfortunately, none of this was offset by the food, which was hit and miss. Our party of 8 ordered a variety of dishes, and while some enjoyed theirs, most of us were disappointed by undercooked pasta (less than al dente) and overcooked fish (yikes).

We're willing to give Ciao the benefit of the doubt. Everyone has a bad night from time to time. We would still recommend it to friends but advise they lower their expectations.

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5.0Dined on July 7, 2018

So happy to find you are still serving excellent food and providing good service in
a nice environment.

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4.0Dined on July 7, 2018

Too bad the manager and wait staff have not thought of a more appropriate question than "Is everything excellent?" Gets old after several visits, and becomes meaningless.

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2.0Dined on July 7, 2018

The service on our last visit was unbelievably poor. We eat at this restaurant 3-4 times per year. Usually, the food and service are very good. This was an exception. The service was extremely slow and inattentive. The quality of the food had dropped significantly since our last visit. Very disappointing!!!

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3.0Dined on July 1, 2018

The food at Ciao's was good. It wasn't great (scallops somewhat plain, tenderloin with not incredible flavor), but it was cooked fine and was pretty good. Maybe the Italian pasta choices are even better The ambiance was fantastic, with a lovely room and tables that feel very sophisticated but not too formal. The service was fine. The waiter was friendly and attentive. I would go back to Ciao's, especially with the wonderful 50% off discount for a birthday celebration.

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5.0Dined on June 23, 2018

I've been wanting to try this place for years. Can't believe I waited so long. Found a new favorite!

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5.0Dined on June 17, 2018

We have been to Ciao several times The food is always delicious and the service is always good. We shall return to Ciao for more enjoyable dinners.

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5.0Dined on June 15, 2018

Cal always count on a great meal!!

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5.0Dined on June 13, 2018

Always enjoyable. The food is consistently prepared and presented. We probably eat here four times per year, and have never had a bad experience.

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5.0Dined on June 11, 2018

Great place for dinner!! Always consistent and service always done with a smile!! Will be back soon

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4.0Dined on June 9, 2018

Mainstreet Ventures restaurants are always a "go to" place for us in Toledo. Zia's, The Chop House, Real Seafood, as well as Ciao's. Every year we get our family together to celebrate my birthday at one of these establishments. We made reservations and were seated promptly on arrival. Nice Table! Service was impeccable and the dishes were prepared as ordered and served warm and on time. One of our sons is Vegan and they made special accommodations for him. He though it was great as well.

Although it won't make a huge difference on our decision to go there in the future, none of us liked the bread. Used to be hard crust and soft inside, now it's just chewy. The crust is so hard all of us left it on the table. If anyone from Main Street is reading this - please go back to the old (better) bread.

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5.0Dined on June 9, 2018

Spaghetti Carbonara was excellent and loved that it was prepared table side. Presentation was wonderful and the service was top notch. It reminded me of dinner at my Grandmother's.
Thank you for making our Anniversary something tasty and special.
We will be back!

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5.0Dined on June 9, 2018

Good food. Good service. A better place to dine

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5.0Dined on June 8, 2018

Great food, great ambience.

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4.0Dined on June 3, 2018

We almost always go to Ciao when we're celebrating something special!

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5.0Dined on June 1, 2018

Always great food and service great too. Loud on busier nights but we don’t mind too much. Love sitting on patio when weather permits. Appreciate that they take and honor reservations.

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2.0Dined on June 1, 2018

So many people think this restaurant is good, we usually go back once a year forgetting the complete lack of any seasoning or character that makes the food Italian. The middle in tomato sauce would have had the same flavor as if they served them in lukewarm water. No garlic, no anchovy, no salt, no peppers or spice of any kind. Even the tomatoes lacked flavor. Yes, no tomato flavor at all.

Next, came the salad. They make their own croutons, but apparently no one knows how to properly dry the croutons and prepare them in this kitchen. They should not be crispy outside and mushy bread inside.

The salmon was dry and without flavor... No other comment needed there. And I don't know why, but I always order the penne pollo. This year they served it pollo-less. The broccoli in the penne still had a bite which was the most redeeming quality of this pasta dish. Other than the broccoli, it was a bowl of overcooked underaged pasta.

My partner did enjoy the Rosemary martini.

As for service, A+ to the reception. They were wonderful. The waiter could not have cared less about our table. It was clear that being at work was a disconvenience to his life.

Done making this annual mistake. Olive Garden does a better job, as does Bravo. I know they have been there a long time, maybe it's time to go. Quality is so lacking.

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5.0Dined on May 25, 2018

Excellent local restaurant that is a reflection of strong management. Food is excellent on a consistent basis.

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5.0Dined on May 25, 2018

We had reservations on Friday at 6:00 with a request for patio seating & we were seated promptly on arrival. My wife & I shared an appetizer & a pizza and as usual the food along with the service is consistently top notch. I will be back soon after the grind of the week to relax on the patio on Friday nite with my wife, a few cocktails & good food, can't wait.

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5.0Dined on May 18, 2018

Always pleased with the whole experience at Ciao’s. Brenda, the Manager, always greets us or makes sure to visit our table to see how we are doing-She’s the Best. This night Mariah served us. As is almost always the case with the waitstaff at all the Mainstreet Ventures’ locations, she was totally knowledgeable with the menu and answered any of our questions thoroughly and honestly. Food was wonderful all the way thru dessert. One of our favorite places to dine.

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3.0Dined on May 16, 2018

This was my 60th birthday and I had my closest friends and husband at Ciao's to celebrate it with me. The food was fabulous but Dean our wait staff was less then friendly. He apparently was tapped to have a new hire shadow him and he wasn't happy about it. He didn't bother much with giving her any training tips nor try to hide his dislike in being put in this position. My girlfriend had called ahead and was given the okay to bring a cake, which apparently was beautifully decorated...but I didn't know since Dean never showed it to me and he never gave us the opportunity to sing happy birthday or allow me to blow out a candle. He just cut the cake and served it. He was definitely a of a killjoy on my birthday.

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4.0Dined on May 13, 2018

First of all, Natalie was fantastic. Great service and excellent recommendations. This was our first time at Coia and we had a great time. The food was very very good. My mother had the short ribs with ravioli. I had the sea bass and my dad had the pescatore. All were very good. The foccacia that came with the meal was excellent as was the infused oil served with it. My dad had the bread pudding for dessert and he is still raving about it. We had a nice bottle of Brunello.

My only complaint is that the coffee was dreadful. I'd skip it. But the rest was very very good. We will go again.

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5.0Dined on May 13, 2018

Always reliable. Always great food. Always great service.

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4.0Dined on May 13, 2018

Went out for dinner the night before Mother's Day. Everyone's food was good as always, though I was ever so slightly disappointed with my salmon (it's usually a 9/10, and that night it was 7.5-8/10, was missing just a little something.)

The Service was excellent, again as usual. We've never had a bad experience here, been going for nearly 15 years. We moved a few years ago and it's nearly an hour drive now, so we don't go as often as we used to, but we're still always glad we went.

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3.0Dined on May 12, 2018

Very disappointed in the service. We had made reservations on line for 7p. Arrived and was told it would be a few minutes to get our table. Waited and no acknowledgement by the greeter. Although she did seat a large party ahead of us. After waiting 10 minutes had to go back and ask about our table. When we were seated there were several empty tables available. Server , Ryan, was not friendly at all. The food,however, was excellent.

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5.0Dined on May 12, 2018

I prefer the bread you served previously. I didn't care for the softer bread, it was like Bravo's restaurant. Thank you.

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3.0Dined on May 11, 2018

Reservation was on time, and we were seated quickly. The service left much to be desired though. Our server was impatient with us, not very attentive, and rather than speaking with us about specials or menu choices, he tried to rush us through ordering. Things we asked for were ignored, we went several minutes without drink refills, and when he did arrive to refill our waters, he left again for 20 minutes before returning with a coke refill for a guest of ours. Overall the food was excellent, and we will come again as this was not our first time, nor will it be our last. We just hope by next time his attitude will have improved, or we receive a different server.

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