Sat near the kitchen in a corner. Very noisy and not like the rest of the restaurant. Ok, I’ll live.
Ordered a 22 oz rib eye, and it must have been 10 oz on a good day. Showed it to the manager, who very nicely gave me an 18 oz strip and comped dessert.
Nice of the management, but this just isn’t worth the $$ anymore. I really want to like to go here, but the experience has now been disappointing three times in a row. I really tried to give them a chance. Buyer beware.
Although the food and service (Samantha) was excellent, the restaurant noise level was a huge negative. Also, it appeared that extra tables were added to accommodate additional diners during "Season" as we were almost sitting on top of a very loud table of 8, which further detracted from our dining experience. We will go back another time, but not during Season.
Have dined here many times and love the place, but this time our food was off a little. Usually a great steak, but just average this time. It was Valentine's Day so maybe they were just too busy.
Good time and service with great food here last Valentine's and this year was a major disappointment from many aspects. Our waiter had no personality or enthusiasm and very little class, like when he tapped my wife on her shoulder to get her attention to order. We wonder if new management had moved in or the franchise sold.
Some food was decent but there were some issues. For example my wife ordered the 4 piece jumbo shrimp cocktail which arrived with some salad shrimp sprinkled on top and only 3 less than impressive shrimp which went back to the kitchen and were cancelled. No one came back to say sorry or ask about the situation. In fact no one came around to see how we were enjoying our mains and the prices are not cheap!!!! A few salmon dishes were over cooked with our group of 6.
We were making this an annual event but will no longer. It is a waste of money for poor service, little concern for customer issues and food that was less than impressive. Not one of us plan to return any time soon. It wasn't as busy as our last visit and maybe the clients are experiencing similar treatment.
We prefer Deromo's for better value, decent service and some very enjoyable food and wine.
absolutely lousy attitude of server for a place that charges $50+ for a steak.
and no idea how to serve wine.
Front desk lousy and non coordinated with disciple to advise server of our seating.
waited 10 minutes to get a server, no cutlery nor table set.
absolutely disappointing and shame on the management to not have proper training
of both front desk and table staff. Busboys were the best service and the bar quality excellent.
Time for a gut check guys.
I was there 4 times last season and loved it.
Quality all around has gone way down. A different place now.
We had 7 of us all girls server was gruff and not pleasant. We wanted him to take a picture and he rolled his eyes and he got someone else to take it. The crab cake was fishy we did not finish it.
Dinner and service was excellent as always. We go for special occasions and then again because we love it
My mom’s 89th birthday.
One of my favourite “locals”! Our waiter was great. The black cod dish was amazing. Not inexpensive, but the food is always well prepared & fresh. Great wine list!
Half of our party arrived and checked in around 6:45pm. We sat at the bar for a few minutes for drinks (which were amazing by the way) and then sat at our table. We have a table in the corner outside. The ambiance was great and it’s was quiet. Our server Jesse was nice but not very attentive (although it WAS a bit busy). His backup Don was GREAT! The food was delicious.
Always a favorite of ours; great food, service and ambiance.
My husband and I were disappointed with r steak and r drinks. At the prices we paid I would go to Capitol grill next time.
Outstanding food & service beyond compare. We felt special!
We always enjoy Chops, great Atmosphere service and the food never been better. We go every week
Been to this restaurant and the one in downtown Naples a number of times. Food always excellent. Disappointed this time because of the service. We literally did not finish our salads and soup and we were given the main course. When I remarked to the waiter that it was like fast food he said it was the kitchens fault. Telling us we should have told him if we wanted to wait, how were we to know they would be in a rush. It is his responsibility. Seldom happens in an upscale expensive restaurant.
favorite spot in S/W florida
nothing more needs to be said.
I will be back soon and often
Our waitress was outstanding both in knowledge and service. Seating hostess was dull and non-thinking. I am hearing impaired and requested a quiet area when first making reservation on line. After initially being offered a table in a noisy crowded area we again requested a quiet area .Her next suggestion was between wait staff ordering area and a table for 8 although there were multiple quieter table areas available. Unfortunately this colored our first impression of Chops.
Our food was very good but we would not feel comfortable recommending such an overpriced restaurant to friends. We would return ourselves for a nice meal but too pricey for recommending to others.
Overall, a great experience. Excellent seafood and very friendly service.
Love the entrees and choices for fish. Presentation great!
One of the top steaks I have had at a restaurant. There were five of us, ordering variety of steaks and fish. All were very happy. Our waiter was great, with a good sense of humor. Made good suggestions.
I highly recommend this restaurant.