CHOP Steakhouse & Bar - Richmond
Very friendly staff and attentive management / thank you for a great lunch experience!
We had a lovely experience. Food was great and we had the best service!
The service was spectacular. Of course with all large parties there’s bound to be some hiccups. Our servers and the manager were all very quick to react and this is what I call amazing service.
My boyfriend and I arrived shortly after 3pm on a Friday for happy hour. We entered the lounge side of the restaurant. There were only three tables with diners, nobody at the bar, and no staff to be seen. We stood at the entrance for quite some time. Over 5 minutes. Nobody arrived. So we sat ourselves down. Waited again, this time nearly 10 minutes, and the bartender arrived asking if she could put in our order for drinks and food. I said that would be great, however we havnt received any menus yet. She then left for five plus minutes and returned with menus. She stood there watching us take a look at them. It felt awkward. I looked up, and said thank you for the menus. She said she was waiting for our drink order. My boyfriend and I looked at each other, felt rushed, so we quickly just randomly picked something. She came back with our drinks and then took our order for food. It took nearly 25 minutes to arrive. Again, the lounge was SLOW. No more than 5 tables with only 2 people at each. My boyfriend was satisfied with the taste of his oven roasted chicken but said it was very cold and the fries were soggy. I ordered a few items off the happy hour menu. The bourbon wings were extremely tasty. However, I didn’t understand why they were all skewered on a stick. The presentation was off and they were extremely difficult to take off the skewer. The steak bites were not as expected. It was basically a full steak cut into 4 pieces, undercooked, and put on a sauce that wasn’t complimentary to the steak. Lastly, I ordered the tempura. Tempura is meant to be hot and crunchy. This was cold and soggy. A complete disappointment. Why on earth would you drown the plate in some sort of cream sauce and then place the tempura on top??? You completely ruin the texture, taste, and appearance. Anyways, the waitress/bartender didn’t show up to check on up for over a half hour so I couldn’t send back my items to get them redone. I’ve been to chop numerous times, this may be the last.
My birthday dinner
I would highly recommend my friends and families to come here to dine. Although, one year has passed since the terrible incident involving multiple tables of caucasian individuals expressing their opinions on my crying nephew. Whether it was racism or not I chose to come back and enjoy a dinner at the chop. I appreciate that chop was able to accommodate my request for giving us a private room so that we will not disturb other individuals as we did have a toddler with us. Overall, it was a great experience once again. Thank you Chop. One suggestion would be to get a bigger tv and also being able to control the volume / channels =]
I had made reservation @ 7 PM. We came in first, but they skipped us and gave another 2 tables of customers first. The hostess services was terrible.
They gave us table after 10 minutes, they brought us to the table, is not what I asked for. I had mentioned that, I dont want to sit under ball shape lamp on their website, because the light was too bright for us. It's end my mom need to wear sunglasses for dinner and my eyes hurt for half hour.
I asked our server to change table, took him half hour to go to front door to ask the hostess. Its end up our soup and lobster dip came.
Finally we can moved to another table with big grey chairs, but we found a lot of bread crumbs on it. They dont clean up chairs after the last customers left. I saw other tables beside us, got dirty chairs and tables too.
Our waiter services was good, after we ordered a lot. But the ladies food servers were extremely rude, black face and just left everything on our table, without asking us , who order which steak?
Chop steakhouse used to be one of my favorite restaurant. But their food quality and services were downhill now.
The server Frank was professional and polite.
He made the dining experience a pleasing one.
Food was cooked to perfections!
Chop is always a great spot for a Group Dinner. Can't wait to see the renovations.
Although we have eaten at CHOP many times in the past and had "perfect" experiences, this time we were disappointed - mainly with the food. The food wasn't hot enough when it arrived on our table. The peppercorn New York steak sauce was bland and needed more pepper. The steak itself had inedible sections due to gristle and sinew and uncooked fat. The steak bites for children were dry. One of the baked potatoes was not cooked enough - it was hard and crunchy and sour cream was sparse. The signature Manhattan martini that was supposed to be adorned with burnt orange and cherry came with black olives instead. That being said, the ribs and the appetizers (Gorgonzola Dip and Escargot) were fantastic!
The food taste great, the prime rib was perfect! The service was really slow, always had to grab the server twice before we get what we need. The food was very slow...
Our first time there. Exceptional service and the smoked rib eye was off the charts!
The room has really bad energy and service is severely lacking and when the server does come they are unprofessional and not knowledgeable. Would not recommend.
The steaks are done to perfection and they melt in your mouth.
The server Frank was very friendly and made some suggestions which were nice. They got my wife's meal wrong, she ordered the lobster linguini but it was missing the lobster. Manager took it, made it right, and took it off the bill. Customer service was excellent. Desserts were very tasty.
Absolutely recommend Chop Steakhouse to everyone! Great steaks, I have only had good experience.
The staff was very accommodating to our large party of 11 when we celebrated my brother’s birthday. Everyone’s meals were perfectly done and served in a timely manner. Despite our confusing instructions with regards to the birthday surprise, our server pulled through without missing a beat. We all had a wonderful time and will definitely come back.
Very good service and steak was cooked perfect. Not noisy
Food menu has changed and there’s definitely not as much selection as before. The services was good but the food was nothing amazing. Felt like it was a little expensive for what it was.
Ordered our drinks and food at the same time but got our appetizers before any of the drinks arrived, including water. Ended up waiting for 30 mins before the water arrived, after asking 3 person. We did not get our alcoholic drinks till after main course had arrived, the server kept forgetting what we had ordered, the drinks arrived on 3 different times because we had to tell him what else is missing every time. Ended up taking an hour from the moment we sat down till we get our wine that we ordered right from the start. Complainted to manager about it, he said ALL drinks for us will be on the house , but they ended up charging our second rounds of drinks.
Just want to keep it short. Food was terrible. My steak was super salty and one of the salmon dish had no taste at all. The pasta was ok but the lobster was salty.
Chop did not disappoint! I have seen people eat at Chop many times on a YouTube vlog that I watch and have always wanted to pay it a visit. I went for Mother's Day with my parents and they definitely went above and beyond. Their steaks were all cooked to perfection. My dad's French Onion Soup could be a little hotter but even when it's warm, it was delicious. Every mother was given a pot of herb to take home which I thought was a cute touch.
Most recent visit is how I am rating this:
This is a place you would go to wine and dine a partner/spouse or celebrate an occasion.
Price is a little high to be just eating as a daily eats.
Service was wonderful on my last visit. The server was attentive, polite and easy to communicate with.
Food and service were great - although it was Mother’s Day, we were celebrating my sons birthday - made the reservation a week ago and without any notice we were seated in the lounge - different atmosphere- we were moved to a quieter part of the bar which was better..... not what we reserved - when I complained I was told that there was nothing that could be done unless I want to wait 30- 45 minutes.
Prime rib was just ok. Good kids meal selection.
Great food and great service.
The kids meal is way smaller than now though
Went to celebrate mother's day and they had a special menu, we lived it
Best kept secret in Richmond for family brunch! Prices are good, food is good, not crowded, servoce us great.
We had been to Chop a few years ago for dinner and it was an ok experience. We went a few days ago on Mother’s Day for brunch and found there was minimal menu options and the quality of the food that day was very poor. The poached eggs were over cooked and the side of potatoes were very soggy. Not at all what I had expected...,
Excellent food. Service was horrible. Very poor and inexperienced server. Everything took too long and he forgot many requests we made. He specifically asked us if we were celebrating anything, to which we replied “our 27th anniversary”. He said he was bringing us a complimentary dessert to celebrate. He forgot. We asked about it and he said he was really busy and didn’t recall that. Too bad the quality of service isn’t par with the great food. We’ll never go there again.
One of orders delayed, left out one dessert, glasses not refilled with water, left out one request for warm water. Head waiter apologized and did not charge us for orders left out. Room was perfect for our group, but waiter wasn’t as attentive, didn’t even introduce himself.
Great evening to celerbeate my wife's birthday. All 3 medium rare stake cooked in perfect condition this time. Unfortunately, there was a large group event also in restaurant, they talked and laughed really loud, make me hardly can hear the introduction from service lady. Luckyly, they left before we finish out meal.
Everything was cooked perfectly, the service was excellent. I always love coming to Chop because they are always consistent.
Everything was great except the service
Food & service was outstanding! We made a reservation for 7 people & were so surprised that we had a private room. The food from appies to salads to steaks & ahi tuna were all perfectly cooked & presented. Everyone is the group was very satisfied!
Very Good. Excellent Service and Food.
Surprisingly excellent with young kids!
We made breakfast reservations for our team and when we showed up we were asked not to come. They did not want to serve us at 7am even though there were not any other patrons in the restaurant at that time. We went next door to Eggspectations and had great service.
We ordered large size of prime rib with side of baked potato, full rack of ribs. Everything on the dish including the side items are finger licking good. Can't even think of any other restaurant in town so affordable and quality is out of this world. The only thing I might add is if you can make the washrooms brighter inside because my aunt had trouble seeing due to the extremely low lighting inside.
Prime rib is tender and juicy but the sauce is a bit salty. Overall the food is good.