Chop Steakhouse & Bar - Burloak
Great food accompanied by a wonderful professional staff. This restaurant is so much better than the Keg. On a whole different level. The only negative would be the seating. Booth seating was kind of snug for a $400 meal for 6 people. And the cushioned bench seating is very low. So if you are not a tall person it feels like you are a kid at the adult table. Lol. But seriously this is a fantastic place and the meat is just as good as any fancy steak house of olde... but with a modern flare. I’m coming back.
Hi FineDiningLover, What a fantastic review! Thank you for taking the time to share your experience with us. We alway appreciate that. We do have many booths in the dining room, and more in the lounge, but both rooms also have some tables with individual chairs. If those tables are available we will always try to accomodate our guests if we can. Let us know your preference next time and we will do our best to give you the next best available table. Shannon Guest Relations Manager
Everything was amazing! Would definitely visit again. Better than the Keg!
Hi Rich, I absolutely agree! Thanks so much for the feedback. We always appreciate when our guests share their experience with our team. I will make sure that Ashley and Rebecca see your note. I hope you can come back again soon. Shannon Guest Relations Manager
Fantastic menu, food and service!!!! Everyone in the restaurant was very friendly and professional
Hi CameronT, I’m so happy you received such great service and enjoyed everything so much. Thanks for the feedback! Shannon Guest Relations Manager
I made reservations 2 weeks before the day. It was to celebrate my husband's birthday and we were 8 people. When we arrived, I was not happy that they sat us in the bar section in a booth. It was not comfortable for everyone and when I asked if there was a table in the dining area, the response was that they were booked and no table were available. It was disappointing as I made the reservations 2 weeks prior and its my husband's favourite restaurant. The staff were very pleasant and everyone was happy with their meal.
Hi Franca, Thank you for taking the time to share your experience with us. I’m so glad everyone was happy with their meal and our staff treated you well but I’m sorry the space we gave you didn’t suit your needs. I would absolutely love the chance to make it up to you. Please call me directly at 289-881-7250 or email firstname.lastname@example.org so we can help make this up to you and your husband. With appreciation, Shannon Guest Relations Manager
My wife's steak was good. Mine was a little tough
Hi MarkJ, Thank you for your feedback. We greatly appreciate it. It sounds like we didn’t meet our standards and would love a chance to make it up to you. Please call me directly at 289-881-7250 or email email@example.com so we ca do our best to win you back. Sincerely, Shannon Guest Relations Manager
We love it at this restaurant. Sorry to see Mike leave to go to Halifax, but we will make an effort to visit when we are there next year. The new GM is so pleasant, I'm sure she will be just as awesome.
Great experience as always. The Mother's Day herb plant to take home was a nice touch!
Hi WayneL, What a lovely review! We’re certainly sad to see Mike go but know he will lead a wonderful team in Halifax and we’re equally as happy to have Ashley run the restaurant! She really is lovely and also committed to each guest’s wonderful experience. Mike says to absolutely come and visit him at the new CHOP in Halifax when you are there and Ashley remembers you and your family very well and really enjoyed her chat with all of you. See you again soon! Shannon Guest Relations Manager
Really good Mother’s Day brunch. I had the Eggs Benny and they were great
Thanks so much for taking the time to share your experience and for sharing Mother’s Day with us. We only do Eggs Benny for something as special as Mother’s Day but the feedback is that they’re delicious! I’m glad you enjoyed them and hope you come back again soon. Shannon Guest Relations Manager
Hello specialguest, Thank you so much for sharing Mother’s Day with us and for the 5 star rating. We appreciate you taking the time to rate your experience with us. Shannon Guest Relations Manager
Our dining experience at chop was fantastic my only complaint was the loudness of the music from the moment you open the front door. It seemed to overpower the ambience. Also the genre of music seem like a bit of a disconnected from the food being served
Hi SeanM, Thank you for the wonderful rating and for sharing your fantastic experience with us. I appreciate your feedback about the volume and will take the feedback back to the team. Our playlist is reveiwed and updated regularly and we try to adjust the volume according to the number of guests in the restaurant. I hope you come back for another fantastic experience soon! Shannon Guest Relations Manager
Great service and was attended to for any concerns.
Wonderful service. Nice selection. This is the second time my friend and I go to your restaurant and it is the second time you run out of baked potatoes. Very disappointed. We did get mashed potatoes that were very good and vegetables were added to our plate to make up for our disappointment. Nice touch. Thank you.
Hi RitaDL, I’m so glad you had wonderful service. I’m so sorry we ran out of baked potatoes after the unexpected rush. We’ve looked into how to prevent that again and appreciate your feedback. I’m happy we were able to keep you and your guest happy. Our guests are very important to us. Have a fantastic week! Shannon Guest Relations Manager
Always enjoy the food here. Excellent service! The staff are always friendly and helpful.
Hi WayneL, Thanks so much for such an awesome review and 5 star rating! Each guest’s experience is really important to us. Thanks for letting us know we’re meeting our standards and yours! Come see us again soon! Shannon Guest Relations Manager
The food was amazing but the staff was THE BEST!!!!!!!!!!
The servers were patient, knowledgeable and friendly. The manager was amazing. I had a reservation at 745 and Rebecca was our Server. She was so good.
Will visit again when in from Montreal.
Hi ThomasF, Thanks so much for taking the time to share your experience with us and for the 5 star rating and fantastic review! I will make sure to relay your message to Rebecca. Looking forward to the next time you’re in town and join us here at CHOP. Safe travels! Shannon Guest Relations Manager
Thank you for the great service! My steak was excellent, cooked to perfection. Even though my boyfriend’s steak needed to be sent back the new steak was excellent! We had a great night!!
Hi RobinH, Thank you so much for such a great review! I’m happy to hear we were able to deliver delicious steaks and get things right to help make a great night for you both! Cheers, Shannon Guest Relations Manager
Experience overall was fine. Given the pricing, ambience etc. There is n expectation of high quality and formidable competitors.
Hi SallyM, Thank you for taking the time to share your review with us. We greatly appreciate it. High quality standards overall are very important to us. I hope you are able to come back in again soon. Shannon Guest Relations Manager
Our service was very good. Both our meals were delicious except for the French fries.They were a bit soggy.We like them crisp.
The Birthday dessert was a very nice touch.Thank you!
Server was friendly, courteous and attentive to our needs. The prime ribs was fantastically cooked to medium. The roasted chicken was juicy and flavourful.
Hi Duckling, Thank you so much for taking the time to share your experience with us. Those are two absolutely delicious meals you chose. I hope you come back in again soon. Shannon Guest Relations Manager
Amazing as always love the food, staff and atmosphere!!
Hi Kristy, Thanks so much for taking the time to send us such a great review! We really enjoy our guests and hope you come back in soon. Cheers! Shannon Guest Relations Manager
we were on elevated section where noise is a little less, plus our table had sufficient lighting to read menu. have been there before and have always had a very good experience.
Hi jimd, I know dining room section you’re referring to. It’s a favourite for some of our regulars. I hope you have a chance to come back in again soon. Thanks so much for taking the time to give us such a fabulous review! Shannon Guest Relations Manager
Service was excellent and so was the food
I’m so happy to hear that! Thanks so much for the awesome rating! Cheers, Shannon Guest Relations Manager
Great dinner. Amazing service and great value.
Thank you for the fantastic rating! Much appreciated! Shannon Guest Relations Manager
This is our favourite restaurant! The steak bites are amazing and the steak and lobster never disappoints. We also got the dessert trio, which was delicious!
Hi KristaB, What a fantastic chose of apps, mains and dessert you chose! Thanks for the fantastic review. We hope we can wow you again soon! Shannon Guest Relations Manager
Our server was very attentive, explained how steaks are cooked. Excellent service and food. Each member of my party of 3 raved about their meal. We will be back.
Hi SandraC, What an amazing review! Thanks so much for sharing! I hope you come back in again soon. Shannon Guest Relations Manager
Ladies night out! Fantastic service from Melissa who customized her approach to suit us . We went for the Chophouse experience...steak dinners. I started with caesar salad which was deliciously garlicky and served with a lemon wedge that won me over. My blue cheese filet mignon was perfectly cooked medium and my companions had perfectly cooked medium rare. The plate was finished with choice of potatoes or rice--I had a great baked potato, plus tender crisp green beans and some roasted beets with a small stuffed baked tomato with wonderful flavour. I finished with creme brulee available in regular or small portion size which was great to have the choice! Wonderful food and great service made for a perfect night out!
Hi MoonS, Thank you so much for your feedback and fabulous review! I will be sure to pass along your message to Melissa. We really do pride ourselves on making our guests feel special. Great choices in mains by the way! Take care and hope to see you soon. Shannon Guest Relations Manager
The overall experience was excellent and we all agreed we will return. Service was professional, efficient and very warm and friendly, from the greeting when we arrived and throughout our visit. We enjoyed a variety of dishes, all very good. The New York Striploin is highly recommended - it was tender, tasty and perfectly cooked.
Hi RossG, What a fantastic review! I’m so glad you enjoyed your meal and the service so much. That is our daily goal. I appreciate you taking the time to give us that feedback and I will share it with the team. Have a great week ahead! Shannon Guest Relations Manager
Everything was nice but the Ahi tuna was just a little salty from the previous time I had ordered it. Great staff and service.
Hi MichaelA, Thank you for taking the time to share your experience with us. I’m so glad you enjoyed your experience. Please know we love hearing all feedback from our guests. If you’d like to chat please contact me directly at 289-881-7250 or by email at firstname.lastname@example.org. Thanks so much MichaelA! Shannon Guest Relations Manager
We had the chicken entree. The chicken was fine but the green beans that came with it were inedible....hard and flavourless.
Hi MaryE, Please contact me directly so I can help manage your experience and win you back. You can reach me at 289-881-7250 or by email at email@example.com
Had my Dads 70 th Birthday there and we all had a great time thx
Hi MasonR, I’m so glad your Dad’s 70th Birthday was a great one! Thank you for celebrating with us. Happy Birthday to your Dad! Shannon Guest Relations Manager
Wonderful, on point service. Food and recommendations were delicious. Thank you!!!!
Thank you so much for the fantastic rating and review! I’m so glad you enjoyed the food and service so much! Cheers, Shannon Guest Relations Manager
I cannot praise Chop enough for the the amazing service, ambience and delicious food. I felt so special on my birthday getting a private table and a surprise birthday treat! My boyfriend and I are never disappointed when we come to Chop for our dates! It’s always amazing, thank you!
Hi HannahB, Thank you so much for such a fantastic review! We appreciate you taking the time out of your day to share with us and future guests. I hope you had a wonderful Birthday and hope to see you back again soon! Shannon Guest Relations Manager
the steak was very tasty. We sat in the lounge which was very comfortable.
Hi Mishie, Thanks so much for the 4 star review. The lounge is definitely a fun atmosphere. I’m glad you enjoyed your experience. Cheers, Shannon Guest Relations Manager
The ambiance and service were excellent. However, I found the food a bit too salty for my taste and the prices were too high given the location.
Hi Joan, Thank you for your feedback. Please reach out to me directly at 289-881-7250 or at firstname.lastname@example.org to discuss your experience. With appreciation, Shannon Guest Relations Manager
The food, ambience, and service are excellent. The menu also has variety of options. Great location for a date night or family dinner.
Hi Mark, Thank you for the great review and for taking the time to comment too. I’m so glad you enjoyed the food and service. Have a fabulous week ahead! Shannon Guest Relations Manager
The service at our table was excellent. The lady who served us was polite, pleasant and very helpful. My peppercorn steak and scalloped potatoes were absolutely delicious. There were a couple of problems, however, that are likely to keep us from returning. First of all my wife's fresh vegetables, beets and green beans, were uncooked and very hard. Even when taken back to the kitchen, they were returned to the table still uncooked to the point of being practically raw, although they had been warmed up somewhat. Secondly, as we were celebrating our 55th. Wedding Anniversary, I felt like enjoying a Manhattan cocktail.
Alas, there was no Vermouth. What bar runs out of vermouth? The manager was very apologetic and pleasant to talk with but could not do much for us, I'm afraid. This was our 2nd. try at The Chop, and the second disappointment. The first time there, I had steak and crab and the steak was terrible and very small.
Sadly we will not very likely return nor recommend the restaurant to our friends.
Hi PatrickS, Thank you for reaching out. Please contact me ASAP at 289-881-7250 or by email at email@example.com so I can do my best to fix this for you. I assure you that your are important to us and we’d like to connect right away. Kindest regards, Shannon Guest Relations Manager
The service was excellent! I have celiac disease and I was able to safely enjoy my meal as the staff were so attentive to my food restriction. It was awesome!
Hi Me2M, Thank you for taking the time to share your experience and for trusting us with your allergy. We are very serious about allergies and follow a strict protocol to make sure our guests feel comfortable and able to enjoy their entire experience here. I hope to see you again soon! Shannon Guest Relations Manager
Always great !!!!
Hi EJlovefood! What a fantastic rating and review! We appreciate you! Shannon Guest Relations Manager
I made reservations for dinner on line. My boyfriend is used to the keg but I wanted to try something different as it was his birthday. We were treated promptly and offered a seat in the lounge as our table in the dining room was right by the entrance. The restaurant is beautiful...but for 730 at night the music was way too loud. Yes..it was a bar area but come on.... I had put in the reservation that it was a birthday celebration so I assumed if they were asking...that it would be celebrated in some way. Wrong. Dinner was good...appetizer was dry (escargot ) but she was quick to offer us a new one. It was nice but a one off. Not somewhere that I would go again.
Hi TrishaW, I’d like to personally apologize for your experience and thank you for your feedback. We absolutely missed the mark and I will make sure it gets looked into. You are 100% correct that we should have done something to help celebrate your boyfriend’s birthday. Please reach out to me directly at 289-881-7250 or by email at firstname.lastname@example.org. I would love the chance to win you back and wow you should you give us another chance. Sincerely, Shannon Guest Relations Manager
Great service!! Our server makes us want to come back. And the food was awesome!
Hi GregM, Thanks for the great feedback! This is what we expect of all of our servers and I’m happy to hear that your experience and food was great. I hope you come back in again soon! Shannon Guest Relations Manager
Nice place to go and have a great Friday night . See you soon
Hi DanM, I’m happy to see a great review and that you’re coming back in again soon. Have a fantastic week! Shannon Guest Relations Manager
We made reservations because we were unable to get into The Keg. We were very pleasantly surprised with our experience. Atmosphere was amazing, dining room was spacious, service was spectacular, food was delicious. This is we were very pleasantly surprised with our experience. Atmosphere was amazing, dining room was spacious, service was spectacular, food was delicious. Chop will now be our first choice for steak.
Hi SusanB, Thank you for taking the time to share your feedback with us. It’s great to hear that your had a great time and enjoyed your overall experience. This is what we aim for with our guests who are important to us. Please let us know when you’re coming back in again so we can say thank you in person! Shannon Guest Relations Manager