Chez Max

4.6
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423 Reviews
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$31 to $50
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French
Chez Max offers classical French cuisine and savory aromas drift from the kitchen as one enters the front door, giving a hint of culinary delights to come. The casual and comfortable, yet elegant interior of the restaurant is warm and inviting. A large stone fireplace adorns a corner in the main dining room, casting a soft glow around the room.

Specials

Complimentary Glass of Champagne for Birthdays and Anniversaries

Each guest at your table over the age of 21 will receive a complimentary glass of Champagne when celebrating an anniversary or birthday with us!

Terms and Conditions:

Valid For: 1 - 20 people

Starts: October 10, 2018

Ends: October 11, 2117

Availability: Tue-Sat 5:30PM-9:00PM

What 423 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.6
service
4.6
ambience
4.3
value
Noise · Quiet
93% of people would recommend it to a friend
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OT
Richmond
1 review
Dined on January 11, 2020
Overall5food5service5ambience5

Great evening. Great food. Great service.

Chez Max
Responded 7 days ago

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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DJ
Richmond
1 review
Dined on January 10, 2020
Overall2food2service3ambience3

Always one of our favorites but sadly, the menu has changed and the food quality was not up to its’ reputation.

Chez Max
Responded on January 12, 2020

Thank you for your review and feedback. We are sorry that you did not enjoy your experience at Chez Max. Since the change of ownership we have upgraded the grade of food and strive to provide the best to our guests. While the majority of our guests are in favor of the changes, we know that we will not be the same experience for everyone. Richmond's restaurant scene continues to grow and we hope you find enjoyment at one of it's many fine eateries.

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OT
Richmond
110 reviews
Dined on January 10, 2020
Overall5food5service5ambience5

Superb venison. Moist n delicious sea bass n flavorful calves liver. Add perfect Pinot noir n service by Rowland n you have a memorable time at Chez Max. Clearly one of very best restaurants in Richmond. Thanks Brian.

Chez Max
Responded 7 days ago

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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RL
1 review
Dined on January 9, 2020
Overall5food5service5ambience5

The ownership, food, and service gets more than five stars!!!!!

Chez Max
Responded 6 days ago

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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OT
Los Angeles
2 reviews
Dined on January 9, 2020
Overall5food5service5ambience5

The sole was fabulous!

Chez Max
Responded on January 12, 2020

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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TI
Richmond
12 reviews
Dined on January 8, 2020
Overall5food5service5ambience5

Excellent meal and service.

Chez Max
Responded 3 days ago

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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JA
Richmond
12 reviews
Dined on January 4, 2020
Overall4food5service4ambience4

Delicious food. Clientele was definitely older than us, but we still had a great evening. The entrees were very well made (duck and lamb) and the mashed potatoes were some of the best we’ve ever had at a restaurant. The French onion soup was also very good! When our room filled, it was a little loud and we could hear our neighbor’s conversation.

Chez Max
Responded on January 5, 2020

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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c
Richmond
1 review
Dined on December 31, 2019
Overall4food3service5ambience3

We were disappointed. The quality of the food and the presentation have, sadly, gone significantly down. It is no longer the wonderful truly French food it was. Our food was overdone, fairly tasteless, and one dish was missing key ingredients.
After 13 years of dining at Chez Max on many of our special occasions we're not sure now we're going back. Can it turn around? Surely. It will require less sacrificing food quality for cost reduction, more training, stricter controls in the kitchen about quality of ingredients, strict adherence to French cuisine fundamentals, and presentation. We hope this will happen.

w
New York Area
2 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

an excellent meal and service as usual... doesn't get any better in Richmond

Chez Max
Responded on January 2, 2020

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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OT
1 review
Dined on December 28, 2019
Overall5food5service5ambience5

Took my girlfriend out to dinner and we had an amazing dinner and really enjoyed ourselves.

Chez Max
Responded on December 30, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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AT
New York Area
20 reviews
Dined on December 27, 2019
Overall5food5service5ambience5

We went for a birthday dinner and it did not disappoint! We will be back.

Chez Max
Responded on December 30, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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M
Richmond
1 review
Dined on December 27, 2019
Overall1food3service3ambience2

The greeting hostess was very friendly and nice and we were seated promptly. We were not in the main dining room, however, and there seemed to be some problem with the lights. Our lighting went from dim (difficult to read the menu) to very bright which was starling. Staff were coming in our room with no explanation or apology to us and fiddling with lighting controls. It was very distracting. My other friends liked their meal, but I really didn’t care for mine. Possibly ordered the wrong thing. I won’t be back.

KK
Richmond
5 reviews
Dined on December 24, 2019
Overall5food5service5ambience5

Lovely birthday dinner on Christmas Eve!

Chez Max
Responded on December 29, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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W
Richmond
3 reviews
Dined on December 24, 2019
Overall5food5service5ambience5

Christmas Eve dinner was great, as all meals there are.

Chez Max
Responded on December 26, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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B
Richmond
2 reviews
Dined on December 21, 2019
Overall5food4service4ambience4

Christmas gathering

Chez Max
Responded on December 22, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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BC
New York Area
6 reviews
Dined on December 20, 2019
Overall5food5service5ambience5

Grest meal as always

Chez Max
Responded on December 21, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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OT
Richmond
27 reviews
Dined on December 20, 2019
Overall5food5service4ambience5

Absolutely one of our favorite places to dine in RVA

Chez Max
Responded on December 26, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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OT
Washington DC
1 review
Dined on December 19, 2019
Overall5food5service5ambience5

Excellent food and great service.

Chez Max
Responded on December 22, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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TW
Richmond
15 reviews
Dined on December 14, 2019
Overall5food5service5ambience5

Wonderful meal and outstanding staff.

Chez Max
Responded on December 16, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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P
Richmond
39 reviews
Dined on December 13, 2019
Overall4food4service5ambience4

Both our meals were very good, except for the soft soggy lettuce in the cellar salad

Chez Max
Responded on December 14, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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OT
1 review
Dined on December 11, 2019
Overall5food5service5ambience4

Great food, fabulous service!

Chez Max
Responded on December 16, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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M
Washington DC
18 reviews
Dined on December 7, 2019
Overall3food3service3ambience3

A lovely quaint place ideal for celebrating a birthday or an anniversary. Food was good. The place was very chilly, so much so that it made my experience not as good as it could have been. I would preferred sitting near the fire in the next room. It felt like we were sitting in a thoroughfare/ waiting station. But overall. A nice place. The waiter was a little intense for a French restaurant. But nice. I would have like to have had a full glass of free champagne. Next time I’ll simply make the purchase. Staff was friendly. And the service was pretty good

Chez Max
Responded on December 9, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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RM
Richmond
2 reviews
Dined on December 7, 2019
Overall5food5service5ambience5

Chez Max' menu, as always, offered a nice selection. The service was excellent, with both the waiter and owner being politely attentive and pleasant. Since it was my husband's birthday, the waiter started our meal with a glass of champagne - an unexpected treat. My husband ordered veal which was fork-tender and plentiful. My son ordered venison and raved about it. My Chilean sea bass was cooked to perfection. Overall a great dining experience that I would highly recommend for a special occasion, date night, or just for a good meal in a pleasant setting.

Chez Max
Responded on December 9, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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RM
Richmond
4 reviews
Dined on December 7, 2019
Overall5food5service5ambience5

Wonderful experience as always there

Chez Max
Responded on December 14, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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MM
Washington DC
2 reviews
Dined on December 5, 2019
Overall5food5service5ambience5

Chez Max is the best French Restaurant in Richmond - great food, service and drinks. Always perfect

Chez Max
Responded on December 7, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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AA
1 review
Dined on November 30, 2019
Overall5food5service5ambience5

Great little gem in the far West End. Always great.

Chez Max
Responded on December 2, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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r
Richmond
34 reviews
Dined on November 27, 2019
Overall4food4service4ambience4

Lovely place for fine dining, food was wonderful as was the service. Menu is a bit small, but everything was very well done.

Chez Max
Responded on November 29, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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JH
1 review
Dined on November 23, 2019
Overall4food4service5ambience5

Oliver was a wonderful server, ready if we had questions, but never felt like he was hovering. He had excellent recommendations and was very hospitable. We enjoyed our meal and evening there very much.

Chez Max
Responded on November 26, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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OT
Richmond
3 reviews
Dined on November 22, 2019
Overall4food4service4ambience4

Waiter was a little rushed.

Chez Max
Responded on November 24, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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R
Richmond
34 reviews
Dined on November 15, 2019
Overall5food5service5ambience5

Honestly, this is one of the best fine-dining restaurants I have experienced! The food is exceptional. The staff are attentive and friendly. The seating is designed so you can carry on a conversation without having to shout. It is a great experience to dine here.

Chez Max
Responded on November 19, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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HC
Richmond
1 review
Dined on November 14, 2019
Overall5food5service5ambience5

Excellent service, great food as usual. Would recommend to everyone.

Chez Max
Responded on November 16, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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OT
1 review
Dined on November 9, 2019
Overall4food4service3ambience4

Double anniversary
No comped glass of champagne as advertised
Also, we walked in and asked about corkage fee
They said no worries $25

Before I could even sit at my table some manager dude
Came rushing over and told me
Because my bottle of veuve was a menu item, you normally
Can’t bring it in!!! Totally understand the rule but no reason
For him to approach me like I was felon.....then he said he’d
Let it slide this time

Advice to manager in the future :

Whisper to me in private your house rule instead of making
Rude announcement in front of other nearby!

Visit table at some point as a manager ! It’s your job!

Btw, we happily purchased the $96 bottle of Vueve Cliquot
Off the menu as our 2nd bottle !

Chez Max
Responded on November 10, 2019

Bringing wine into a restaurant, while permissible by VA ABC regulations, is still a practice that is at the discretion of the restaurant. Each restaurant’s policies vary. It is always recommended that at the time of making a reservation such inquiries about the restaurant’s policies should be made, mostly to avoid awkward situations. As owner, I kept my voice down and waived policy so as not to cause you or your party any embarrassment.

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CW
Richmond
1 review
Dined on November 7, 2019
Overall5food5service4ambience5

Good food and service. Very pleasant atmosphere. Best continental food experience since our old favorite La Petite France.

Chez Max
Responded on November 10, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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EK
Richmond
3 reviews
Dined on November 5, 2019
Overall5food5service5ambience5

Absolutely perfect. Thanks to Chez Max, we sealed the deal. Thank you!

Chez Max
Responded on November 6, 2019

Congratulations! Thank you for your kind review and feedback! We look forward to seeing you in the future!

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f
Washington DC
25 reviews
Dined on November 2, 2019
Overall5food5service5ambience5

We're from out of town and did a lot of research to find a date night restaurant in the Richmond area. We hit the jackpot! Too bad it's a 2-hour drive from home. It would be our date night and family celebration restaurant for sure.

Chez Max
Responded on November 5, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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F
Richmond
92 reviews
Dined on October 25, 2019
Overall3food3service3ambience2

There's nothing especially wrong with Chez Max, but then again there's nothing particularly exciting about the restaurant that would compel us to return after our recent meal. Everything just seems "meh..." or very average. Maybe it's just that the menu hasn't changed in decades. Or maybe it's the 1950s dark wood paneling that gives the decor a hopelessly dated look and feel. The house special, the Dover sole, is good, as is the lobster bisque. But beyond these items, everything just seems tired. My advice to the new owner is to reboot the place. Give it a much needed face-lift and add some zip to the menu. Richmond has virtually no white tablecloth restaurants and I think Chez Max could benefit from making a statement in this niche.

Chez Max
Responded on October 28, 2019

Buying an existing restaurant comes with many challenges. Changing too much alienates your existing customers, too little you don’t garner new customers. We do seasonal menu items (changes Nov 1) to enhance the guest experience while maintaining long-time favorites. We prefer to be classical versus avant-garde. Wine list, bar menu and happy hour are all new. Equipment, décor and ambiance are all being addressed on a planned-out timetable. Thank you for your insight as it helps us improve.

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JM
Richmond
3 reviews
Dined on October 25, 2019
Overall5food5service5ambience5

I had a beautiful birthday dinner. The service is fantastic and the Dover sole I ordered was delicious. We were given complimentary glasses of champagne to celebrate. My family loves coming here for special occasions. Thank you!

Chez Max
Responded on October 27, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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LR
Richmond
1 review
Dined on October 24, 2019
Overall5food5service5ambience4

Excellent in every way! Great food,service, and value. Hadn’t been in several years and need to return again sooner.

Chez Max
Responded on October 27, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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BG
Richmond
17 reviews
Dined on October 24, 2019
Overall2food2service1ambience4

A very long time patron of Chez Max, three visits to Chez Max since the transfer of ownership confirms my initial suspicions. The restaurant is not what it was under Annie's leadership. My last visit was the worst of the three. The new owner appears to be most uncomfortable in greeting guest upon arrival. Whatever happen to a smile and a courteous greeting upon arrival. Secondly, the waiter was rude, abrasive, and anything but capable of providing acceptable service. Initially, he came by the table three times to say he would bring some bread to the table. Secondly, his manner of literally slamming the dinner plates on the table was anything but appropriate. Lastly, I have no idea if the previous Chez Max chef is still with the restaurant or has been replaced but I can most certainly say the food was not up to par. Chez Max was previously the best restaurant in Richmond and was always a delightful dining experience - from the moment of arrival to the time of departure. Regrettably, it has failed to maintain that status. I have no plans to return.

Chez Max
Responded on October 27, 2019

Thank you for your review. Annie was the ‘face’ of Chez Max for 14 years and cannot be duplicated or replaced. We are different people with different approaches to business. Some of Chez Max’s long-time customers have not accepted that change. My staff and I are dedicated to providing our guests with an exceptional experience as illustrated by the many recent accolades and customer reviews. We apologize for those times we miss the mark. Thank you for your insight as it helps us improve.

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J
Richmond
11 reviews
Dined on October 24, 2019
Overall5food4service5ambience4

Chez Max has been our special Go-To place for years. It is quite a distance for us, since we don't live in the city, but are happy to make the trip, knowing it is always more than worthwhile. Clientele tends to be older people and businessmen, as expected in a fine dining establishment. The new owner has kept it very much like it had been, including the same chef and many menu items, but has greatly expanded the wine offerings since in his previous life he provided the wines to the owners as has job. We were there recently and enjoyed the lobster bisque, duck breast and lamb, all of which were delicious. I do miss being greeted by the gracious French woman who was married to the previous owner, as that really set the mood for the evening, and perhaps at some point in the future, someone with a similar background will fill the spot. The music was not too loud, although I would have preferred only French composers and a mix of classical, opera, and cabaret singers. Our waiter was excellent and his suggestions were, as well. It was a very special evening.

Chez Max
Responded on October 26, 2019

Thank you for your kind review and feedback! We look forward to seeing you in the future!

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