Charr an American Burger bar

3.8
icon/ic_reviewCreated with Sketch.
52 Reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
American
Acclaimed Chef Joe Aiello of Aiello’s goes American with his newest concept “Charr” an American Burger Bar. Why? That is the CIA Grads favorite food! Joe uses only Certified Angus meat & hand makes a huge garlic knot fresh from his pizzeria, Isa’s Pizza. This seals the deal for the best Burger in town. In addition, Joe also offers a handful of entrees, fresh healthy salads & sandwiches as well. The raw bar boasts oysters, clams & shrimp cocktail. Just to Nosh, there's plenty, all of which are offered in the best happy our in town. The warm urban feel with high booths, dark wood & cool backlit bar make you feel as though you are in a hip N.Y. neighborhood joint but reality sets in on the sprawling patio that overlooks the golf course. Big screens for your favorite game or just cuddle up by the fire pits on the patio sofas and enjoy a cocktail, craft beer or great by the glass wine list. Save room for the homemade tutto Americana desserts for the perfect end to a relaxing local evening.
What 52 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on all time ratings
4.0
food
3.9
service
3.5
ambience
3.7
value
Noise · Moderate
80% of people would recommend it to a friend
Sort by
Filters
MS
vipMarkS
Phoenix
6 reviews
Dined on September 25, 2020
Overall1food1service1ambience2

Wouldn’t know how the food was because we were seated and then told our waiter would be right with us. After 10 minutes he had never come even once. We also heard another table complaining about how long their food was taking. We decided to cut our losses and just leave. Will not be back.

OT
OpenTable Diner
Hawaii
3 reviews
Dined on September 18, 2020
Overall5food5service5ambience5

This place is awesome!!!

PL
vipPadreinLA
Los Angeles
18 reviews
Dined on February 29, 2020
Overall3food3service2ambience1

Charr has been a favorite dining place for many years when we are in the area for medical services. It had been over 18 months since our last visit. So we were salivating for one of those meaty burgers. We arrived at the restaurant, which appeared about half full, and a local band or pick up group were preparing to play. They seemed to be testing the sound equipment constantly with that sound “testing” blasting over the speakers. Our server arrived and we placed our orders. Our beverages were delivered and then we waited for 45 minutes for our food. We ordered normal burgers. Our server did say our meal was ready several times during that delay. We could see the kitchen and the other servers. It felt like the whole place has slipped into ennui. When the server brought the last of the food she had not brought the fries that went with the burger. She asked if we wanted any fries. We told her no as it was too late. The burgers were very good; but not like we remembered. The onion rings that had always delighted us were thick with batter and mushy. So, the place was too noisy, the band was not especially concert ready, the service was inattentive, and the food not up to par. The burger meat by itself was outstanding. But that does not forgive to total experience.

y
vipyanke753
Washington DC
8 reviews
Dined on December 27, 2019
Overall5food5service5ambience4

Great service and food. The music choices....eh....not so much. Going from Johnny Cash to rap was a bit much, but hey, to each their own. Will definitely be dinning at Charr again.

OT
vipOpenTable Diner
Austin
10 reviews
Dined on December 11, 2019
Overall1food3service1ambience2

Horrificly dirty bathrooms, slow service, terrible ambience, food - bar snacks at best.

BC
BillC
Phoenix
3 reviews
Dined on September 28, 2019
Overall5food5service5ambience5

Charr burgers are spectacular with a variety of options for them. Fries are the best I have had in several years. Shoestring fires with great flavor. Excellent variety of beer on tap and bottled.

KU
KathyU
1 review
Dined on September 28, 2019
Overall4food4service4ambience3

I love going here for restaurant week, and I usually get the same thing, but this last time the chicken wings seems old. The service was fine but I am not a big fan of restaurants bringing the appetizer and then not waiting until you are done eating them to bring the main dish. It felt a little rushed. I didn’t get to enjoy the appetizer fully before my burger was placed in front of me. I think I ate like one wing before the burger got there. If those two things changed it would have been 5 stars.

B
vipBellpine1
Birmingham
16 reviews
Dined on September 20, 2019
Overall4food5service5ambience4

Awesome food and service. Only comment is to fix the seat in the first booth...leather is split wide open exposing the seat’s filler.

JK
JeanieK
1 review
Dined on March 15, 2019
Overall1food5service1ambience5

Food was great. Service was horrible. Not busy the girl just didn’t want to do her job.
Being a server myself. If u can just do 3 simple things. Take my order “correctly”, bring me my food in reasonable amount of time., and check on me 2 min 2 bites (it’s standard) simple request. The girl long black hair. Well she did comp the whole meal not a hat we asked for. We just wanted a little bit of service to go with out food. Again standard request.

RM
RobertM
San Francisco
3 reviews
Dined on February 22, 2019
Overall3food4service3ambience3

Good neighborhood burger spot. Crab cake burger was better than I thought it was going to be. Old Fashion from the bar was well made.

GF
vipGFPanko
Chicago
24 reviews
Dined on February 2, 2019
Overall5food5service5ambience5

Enjoyed the atmosphere at Charr. The food was very good and the server was able to guide me to eating gluten free. The other people in my party had a burger and I had the portobello mushroom with roasted vegetables, all was very good!

A band started to play during our dinner which made the restaurant louder, but lots of fun!

LS
LeaS
Phoenix
1 review
Dined on January 17, 2019
Overall5food5service5ambience5

First time visitor. We had a fantastic waiter. He was great at recommendations for food and drink. The bar is a nice set up. Not to many seats to where it gets overly crowded. You're going to a burger joint, so plan to get a burger. A little high priced but worth the cost for an excellent meal. The drink menu is..well.. a little strange. The mixed drinks are just odd concoctions. Our waiter actually made me a Green Tea, as a recommendation. It was delicious. During the cooler months there is nice fire pit outside with some seating, so again, it's not to crowded. Overall I would say it's one for the list of repeaters.

DW
DianeW
Phoenix
5 reviews
Dined on September 30, 2018
Overall4food4service4ambience4

The only beef I have is with Open Table!! When I made the reservation, the only times available started at 6:45. WRONG!! We could have walked in at anytime and would have been seated. I told the waiter and he wS surprised. Everyone there was for AZ restaurant week. I won’t use open table absinthe. As far as the restaurant, definitely a repeat🙂

d
danc
Phoenix
5 reviews
Dined on September 28, 2018
Overall5food5service5ambience5

Food was good. The waiter was very helpful. Owner came to table and checked out our option.

MO
vipMaryO
Montana
51 reviews
Dined on September 25, 2018
Overall3food5service1ambience3

The food was tasty. I had wedge salad and French onion soup.

The problem was the service. Sadly the waiter seemed like a zombie. He was so bad he was fired half way through my dinner.

The manager was very responsive and made sure the rest of my meal was served. He bought me a glass of wine and apologized. The owner also apologized.

When the bill came it was wrong. In the end they under charged me, but I knew what it should have been so I left that amount in cash and departed. I did not leave a tip for the fired waiter. (First time I have not left a tip ever!)

So my advice, go for the food, the ambiance is dark, service suspect, but the food is good.

AM
AudreyM
New England
2 reviews
Dined on September 21, 2018
Overall5food5service5ambience4

We went for Restaurant Week - the menu selection was very good and everyone enjoyed what they ordered. Owner came by to check to see how everything tasted. Can tend to be a little noisy, but they also have a nice patio area. Overall, very good experience and will return.

OT
OpenTable Diner
Palm Springs
1 review
Dined on August 19, 2018
Overall2food4service3ambience3

Music too low
Not enough of a vibe
Looks cool from outside but missed the mark
Details make the difference and this placed missed the details
Burgers were good and beer was cold!

k
vipkhaz
Phoenix
51 reviews
Dined on July 17, 2018
Overall5food5service5ambience5

My mom and I went to Charr's and had a great experience all around. The server, John, was friendly and professional. He talked with us about the beers and offered a taste of a double IPA. It's great to interact with such positive, friendly people like John. We really were impressed with him.

JB
vipJanetB
Phoenix
42 reviews
Dined on July 16, 2018
Overall4food4service4ambience3

Good place to meet friends for a good burger selection.

CB
ColleenB
Phoenix
6 reviews
Dined on June 29, 2018
Overall2food3service1ambience2

Server was rude,

OT
OpenTable Diner
Phoenix
6 reviews
Dined on June 16, 2018
Overall4food3service5ambience5

Their burgers are big, like 1/2 pound.

JB
vipJanetB
Phoenix
42 reviews
Dined on June 2, 2018
Overall4food4service4ambience4

Tried it for the first time and we were pleasantly surprised by the menu and service! Going back soon!

PO
PatriciaO
Phoenix
2 reviews
Dined on May 26, 2018
Overall4food4service4ambience3

Food was good, service was good. Our waitress was very busy with alot of tables but she took good care of us. They ran out of the dessert .we ordered, but the one that we had as a second choice was delicious

SS
StephenS
Phoenix
2 reviews
Dined on May 24, 2018
Overall2food3service2ambience3

Went for restaurant week, $33 good value, food so-so, service poor. Will not return

KB
KaytlinB
1 review
Dined on May 18, 2018
Overall1food1service1ambience1

I would not recommend this place to anyone. We sat for 20 minutes and never got greeted, the server took care of four tables that were seated after us. The server was extremely rude and unprofessional. The restaurant did not have any music on. Overall the vibe was very dull and the service was terrible. We talked out after twenty minutes of waiting and told the manager we were leaving and he didn't do much to stop us. Terrible experience.

DJ
DawnJ
1 review
Dined on May 13, 2018
Overall5food5service5ambience5

Best hamburgers we have had in a long time. My husband loved the beer great taste cold refreshing the wedge salad was delicious as well.

g
garyk
Chicago
3 reviews
Dined on May 11, 2018
Overall5food5service5ambience5

Great vibe, like an old fashioned lounge but with good beer and food. Excellent service.

CC
ChristineC
Phoenix
23 reviews
Dined on April 13, 2018
Overall4food4service5ambience3

Excellent burger! Super French fries, be sure to ask for some of the chipotle mayo - it’s great on any burger, and fantastic for fries.

E
vipEldee
Phoenix
5 reviews
Dined on September 20, 2017
Overall1food1service1ambience1

I can't believe I went to this place. Our drink order required a trip to the local supermarket for ingredients. The server brought the drink half full and let us know the remainder was on its way. He also felt a need to let us know that if they couldn't find the rest of the ingredients they would take it off the check. Need I say more? This is supposedly a burger restaurant. My burger was served 1/2 on and 1/2 off the stale roll. They couldn't have cared less if anyone ever came back.
I'm writing this as a public service.

L
Lloyd
Phoenix
14 reviews
Dined on September 15, 2017
Overall5food5service5ambience4

Went here for Restaurant Week. Had some of the best wings ever. Not Buffalo, more sweet and spicy. I could eat these all day. The burgers are hand made patties. Fry's were nice and crispy. Overall a great place to gather have a bite to eat, be with friends, have some drinks. Oh, and I love the music. Oldies, and at a volume where you can enjoy the music and yet still talk with the others at the table. I will definitely be back.

NO
vipNOPE
Phoenix
3 reviews
Dined on July 23, 2017
Overall4food3service5ambience4

Food was a bit overpriced for a burger place. Also beware the actual menu is much different from the one posted here on Open Table and not in a good way.

OT
vipOpenTable Diner
Denver
9 reviews
Dined on July 14, 2017
Overall2food3service1ambience2

This place has so much potential but service must improve! 10 m

B
vipBeverly
Phoenix
54 reviews
Dined on June 17, 2017
Overall4food4service5ambience5

6 of us dined tonight and all was very good. Service was great. Great place to go for a burger and beer.

CS
ChadS
Las Vegas
1 review
Dined on May 27, 2017
Overall3food2service4ambience2

Not the best experience. Artichoke dip was overly oily. Burger was not well made. Dry and overcooked. Bun was hard. Fries were warm at best and flavor was not hat good. Poorly made cocktails. Apple cobbler was good but first bite, found an apple stem so threw off the rest.
Bathrooms were not clean. Fixtures had not been finished. Chipped paint and wood all over the restaurant.
Not what I expected from a Phx Restaurant Week suggestion. Long drive from north Peoria for a bad experience.

b
vipbethlaurie
Phoenix
28 reviews
Dined on May 27, 2017
Overall5food5service5ambience5

Great find, close to home! Food was really good, wait staff very friendly and helpful.

N
Nopersonality
Phoenix
6 reviews
Dined on May 26, 2017
Overall1food1service4ambience1

The food was terrible and took forever to get. There were only a few people in there with a bunch of waitresses!

OT
OpenTable Diner
Phoenix
1 review
Dined on April 14, 2017
Overall2food1service3ambience2

Terrible. Restuarant was empty at 7:30 on a Friday night. Burger was aweful. Bun was not toasted, brie cheese was bad on the burger. Fries were nice and crispy but ruined by the oil.

m
mkode
Phoenix
21 reviews
Dined on April 1, 2017
Overall4food4service4ambience4

Loved this place! Very cozy and fun, went on a weekend for an early lunch, not crowded when we got there but picked up after. Great variety of craft beers on tap, the food choices were really cool, I got truffle fries and a salmon burger with an appetizer of fried pickle chips...yum!

BK
vipBryanK
Seattle
2 reviews
Dined on March 27, 2017
Overall4food4service5ambience4

Great place, but they don't actually take OpenTable reservations. When I told the hostess that I had an OpenTable reservation, she was surprised.

DB
DavidB
Phoenix
15 reviews
Dined on December 16, 2016
Overall2food4service2ambience3

Has all the makings of a good dinning experience; good food, good ambience and good beer selection. However the service sucked from a few important points: 1) Their menu is outdated to the point where items are no longer available but still listed on the menu (use a Sharpie, it's not pretty but at least the item(s) are no longer listed. 2) Asked for a chocolate milk for my daughter, she said it tasted funny, I tried it and it tasted funny. We told the waitress, she said that how they make it. I'm pretty sure my daughter is a chocolate milk expert and has never returned a glass before and if it was just her, maybe I could accept that. But I said it tasted funny as well, as in the milk has gone bad funny. Terrible response. 3) The order was completely wrong. My wife ordered a burger on a lettuce wrap with a side salad, she got fries and a bun; I ordered a burger with a bun, I got one with lettuce (sure they swapped it, but our burgers couldn't have been any different). So needless to say the food was good, the service was pathetic and I usually let poor service go, but three issues in on visit cannot be overlooked. Sorry Charr an American Burger Bar, you failed in my books.

FAQs

Charr an American Burger bar does offer delivery in partnership with Postmates.

Charr an American Burger bar is rated 3.8 stars by 52 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.