Wouldn’t know how the food was because we were seated and then told our waiter would be right with us. After 10 minutes he had never come even once. We also heard another table complaining about how long their food was taking. We decided to cut our losses and just leave. Will not be back.

This place is awesome!!!

Charr has been a favorite dining place for many years when we are in the area for medical services. It had been over 18 months since our last visit. So we were salivating for one of those meaty burgers. We arrived at the restaurant, which appeared about half full, and a local band or pick up group were preparing to play. They seemed to be testing the sound equipment constantly with that sound “testing” blasting over the speakers. Our server arrived and we placed our orders. Our beverages were delivered and then we waited for 45 minutes for our food. We ordered normal burgers. Our server did say our meal was ready several times during that delay. We could see the kitchen and the other servers. It felt like the whole place has slipped into ennui. When the server brought the last of the food she had not brought the fries that went with the burger. She asked if we wanted any fries. We told her no as it was too late. The burgers were very good; but not like we remembered. The onion rings that had always delighted us were thick with batter and mushy. So, the place was too noisy, the band was not especially concert ready, the service was inattentive, and the food not up to par. The burger meat by itself was outstanding. But that does not forgive to total experience.

Great service and food. The music choices....eh....not so much. Going from Johnny Cash to rap was a bit much, but hey, to each their own. Will definitely be dinning at Charr again.

Horrificly dirty bathrooms, slow service, terrible ambience, food - bar snacks at best.

Charr burgers are spectacular with a variety of options for them. Fries are the best I have had in several years. Shoestring fires with great flavor. Excellent variety of beer on tap and bottled.

I love going here for restaurant week, and I usually get the same thing, but this last time the chicken wings seems old. The service was fine but I am not a big fan of restaurants bringing the appetizer and then not waiting until you are done eating them to bring the main dish. It felt a little rushed. I didn’t get to enjoy the appetizer fully before my burger was placed in front of me. I think I ate like one wing before the burger got there. If those two things changed it would have been 5 stars.

Awesome food and service. Only comment is to fix the seat in the first booth...leather is split wide open exposing the seat’s filler.

Food was great. Service was horrible. Not busy the girl just didn’t want to do her job.
Being a server myself. If u can just do 3 simple things. Take my order “correctly”, bring me my food in reasonable amount of time., and check on me 2 min 2 bites (it’s standard) simple request. The girl long black hair. Well she did comp the whole meal not a hat we asked for. We just wanted a little bit of service to go with out food. Again standard request.

Good neighborhood burger spot. Crab cake burger was better than I thought it was going to be. Old Fashion from the bar was well made.

Enjoyed the atmosphere at Charr. The food was very good and the server was able to guide me to eating gluten free. The other people in my party had a burger and I had the portobello mushroom with roasted vegetables, all was very good!

A band started to play during our dinner which made the restaurant louder, but lots of fun!

First time visitor. We had a fantastic waiter. He was great at recommendations for food and drink. The bar is a nice set up. Not to many seats to where it gets overly crowded. You're going to a burger joint, so plan to get a burger. A little high priced but worth the cost for an excellent meal. The drink menu is..well.. a little strange. The mixed drinks are just odd concoctions. Our waiter actually made me a Green Tea, as a recommendation. It was delicious. During the cooler months there is nice fire pit outside with some seating, so again, it's not to crowded. Overall I would say it's one for the list of repeaters.

The only beef I have is with Open Table!! When I made the reservation, the only times available started at 6:45. WRONG!! We could have walked in at anytime and would have been seated. I told the waiter and he wS surprised. Everyone there was for AZ restaurant week. I won’t use open table absinthe. As far as the restaurant, definitely a repeat🙂

Food was good. The waiter was very helpful. Owner came to table and checked out our option.

The food was tasty. I had wedge salad and French onion soup.

The problem was the service. Sadly the waiter seemed like a zombie. He was so bad he was fired half way through my dinner.

The manager was very responsive and made sure the rest of my meal was served. He bought me a glass of wine and apologized. The owner also apologized.

When the bill came it was wrong. In the end they under charged me, but I knew what it should have been so I left that amount in cash and departed. I did not leave a tip for the fired waiter. (First time I have not left a tip ever!)

So my advice, go for the food, the ambiance is dark, service suspect, but the food is good.

We went for Restaurant Week - the menu selection was very good and everyone enjoyed what they ordered. Owner came by to check to see how everything tasted. Can tend to be a little noisy, but they also have a nice patio area. Overall, very good experience and will return.

Music too low
Not enough of a vibe
Looks cool from outside but missed the mark
Details make the difference and this placed missed the details
Burgers were good and beer was cold!

My mom and I went to Charr's and had a great experience all around. The server, John, was friendly and professional. He talked with us about the beers and offered a taste of a double IPA. It's great to interact with such positive, friendly people like John. We really were impressed with him.

Good place to meet friends for a good burger selection.

Server was rude,

Their burgers are big, like 1/2 pound.

Tried it for the first time and we were pleasantly surprised by the menu and service! Going back soon!

Food was good, service was good. Our waitress was very busy with alot of tables but she took good care of us. They ran out of the dessert .we ordered, but the one that we had as a second choice was delicious

Went for restaurant week, $33 good value, food so-so, service poor. Will not return

I would not recommend this place to anyone. We sat for 20 minutes and never got greeted, the server took care of four tables that were seated after us. The server was extremely rude and unprofessional. The restaurant did not have any music on. Overall the vibe was very dull and the service was terrible. We talked out after twenty minutes of waiting and told the manager we were leaving and he didn't do much to stop us. Terrible experience.

Best hamburgers we have had in a long time. My husband loved the beer great taste cold refreshing the wedge salad was delicious as well.

Great vibe, like an old fashioned lounge but with good beer and food. Excellent service.

Excellent burger! Super French fries, be sure to ask for some of the chipotle mayo - it’s great on any burger, and fantastic for fries.

I can't believe I went to this place. Our drink order required a trip to the local supermarket for ingredients. The server brought the drink half full and let us know the remainder was on its way. He also felt a need to let us know that if they couldn't find the rest of the ingredients they would take it off the check. Need I say more? This is supposedly a burger restaurant. My burger was served 1/2 on and 1/2 off the stale roll. They couldn't have cared less if anyone ever came back.
I'm writing this as a public service.

Went here for Restaurant Week. Had some of the best wings ever. Not Buffalo, more sweet and spicy. I could eat these all day. The burgers are hand made patties. Fry's were nice and crispy. Overall a great place to gather have a bite to eat, be with friends, have some drinks. Oh, and I love the music. Oldies, and at a volume where you can enjoy the music and yet still talk with the others at the table. I will definitely be back.

Food was a bit overpriced for a burger place. Also beware the actual menu is much different from the one posted here on Open Table and not in a good way.

This place has so much potential but service must improve! 10 m

6 of us dined tonight and all was very good. Service was great. Great place to go for a burger and beer.

Not the best experience. Artichoke dip was overly oily. Burger was not well made. Dry and overcooked. Bun was hard. Fries were warm at best and flavor was not hat good. Poorly made cocktails. Apple cobbler was good but first bite, found an apple stem so threw off the rest.
Bathrooms were not clean. Fixtures had not been finished. Chipped paint and wood all over the restaurant.
Not what I expected from a Phx Restaurant Week suggestion. Long drive from north Peoria for a bad experience.

Great find, close to home! Food was really good, wait staff very friendly and helpful.

The food was terrible and took forever to get. There were only a few people in there with a bunch of waitresses!

Terrible. Restuarant was empty at 7:30 on a Friday night. Burger was aweful. Bun was not toasted, brie cheese was bad on the burger. Fries were nice and crispy but ruined by the oil.

Loved this place! Very cozy and fun, went on a weekend for an early lunch, not crowded when we got there but picked up after. Great variety of craft beers on tap, the food choices were really cool, I got truffle fries and a salmon burger with an appetizer of fried pickle chips...yum!

Great place, but they don't actually take OpenTable reservations. When I told the hostess that I had an OpenTable reservation, she was surprised.

Has all the makings of a good dinning experience; good food, good ambience and good beer selection. However the service sucked from a few important points: 1) Their menu is outdated to the point where items are no longer available but still listed on the menu (use a Sharpie, it's not pretty but at least the item(s) are no longer listed. 2) Asked for a chocolate milk for my daughter, she said it tasted funny, I tried it and it tasted funny. We told the waitress, she said that how they make it. I'm pretty sure my daughter is a chocolate milk expert and has never returned a glass before and if it was just her, maybe I could accept that. But I said it tasted funny as well, as in the milk has gone bad funny. Terrible response. 3) The order was completely wrong. My wife ordered a burger on a lettuce wrap with a side salad, she got fries and a bun; I ordered a burger with a bun, I got one with lettuce (sure they swapped it, but our burgers couldn't have been any different). So needless to say the food was good, the service was pathetic and I usually let poor service go, but three issues in on visit cannot be overlooked. Sorry Charr an American Burger Bar, you failed in my books.