Charlie Palmer Steak - Reno

4.2
1955 Reviews
$31 to $50
Steakhouse
Progressive American cuisine pioneer, Charlie Palmer, continues his West Coast trail with Charlie Palmer Steak, Reno: a contemporary steakhouse that feels more like a clubhouse wrapped with blonde wooden walls and textured fabrics in midnight blue, deep terracotta and espresso.

In the kitchen, we continue the clubhouse feel with neo-traditional steakhouse fare such as Oregon Wagyu Beef Short Ribs with Garlicky Gremolata and classic tableside service of Steak Diane. The trademark eclectic wine list is strong in America bottlings focused on the Northwest and including rare single-vineyard bottles.

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What 1955 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.5
service
4.2
ambience
3.8
value
Noise · Moderate
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C
Cass
Tahoe
2 reviews
Dined 5 days ago
Overall5food5service5ambience5

Albert, Thank you for making our first dinig experience so wonderful! Beautiful decor, food was excellent and we have added this restaurant to our best of the best dinig list in Reno!

OT
OpenTable Diner
Orange County
4 reviews
Dined 6 days ago
Overall5food5service5ambience5

Great service and good good

OT
OpenTable Diner
Sacramento
1 review
Dined on January 12, 2022
Overall5food5service5ambience5

Great place. Ask about their cut of the week menu. 😁

JF
JulieF
Las Vegas
1 review
Dined on January 9, 2022
Overall5food5service5ambience5

Always satisfied when we go. Staff is on point & food quality is exceptional

Charlie Palmer Steak - Reno
Responded 4 days ago

Julie, Thank you for taking the time to share your feedback. We appreciate you making the choice to dine with us, and look forward to any future opportunities we have to welcome you back. Best Regards, Lilit K.

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FA
FrankA
1 review
Dined on January 8, 2022
Overall1food2service1ambience3

Service was terrible, food sat and given to us cold. They comped us meal after lengthy discussion with manager. Won’t eat there again

Charlie Palmer Steak - Reno
Responded 4 days ago

Frank, thank you for taking the time to share your feedback, I apologize your visit was less than favorable, looks like the manager addressed the situation for you at the time of your dining, if there is anything else we can do for you please don't hesitate to reach out. Best Regards, Lilit K.

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OT
OpenTable Diner
1 review
Dined on January 8, 2022
Overall2food2service2ambience4

Anniversary date food was okay pricey because really wanted the lobster tail but MP was expensive. Salmons were not that great or well cooked. First experience was not a good experience. Ambiance was great. Manager was nice and let us in before our reservation which we appreciated. A cake was given for our occasion so that little bit was okay. Food should have been better.

Charlie Palmer Steak - Reno
Responded 4 days ago

Thank you for sharing your feedback, I apologize your visit was less than favorable, We hope you will take this as an isolated incident and give us another change so we can exceed your expectations. Best Regards, Lilit K.

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TH
TomH
Tahoe
3 reviews
Dined on January 7, 2022
Overall4food5service5ambience5

Glad to see some changes have been made. Food quality has improved and service times, even for a Friday night, were great. Keep up the great work.

Charlie Palmer Steak - Reno
Responded 4 days ago

Tom, We appreciate your feedback, thank you for coming back, we are looking forward to welcome you back Best Regards, Lilit K.

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J
Jkambour
1 review
Dined on January 1, 2022
Overall2food3service2ambience5

As a party of 2 with an 8:15 reservation, we did not leave until around 10:30. Our waiter started off active and aware. Our salad appetizers took a decent amount of time to come out given the restaurant was not crowded. However, when our “medium” ribeyes came out, they were lukewarm and half of it was raw as the other half was medium rare. Unfortunately, our waiter was no where to be found. After 10 minutes of waiting, we flagged down a bust boy to go and grab our waiter. We sent our steaks back but they came back slightly overdone. The steaks tasted good but not as good as they could have. To top it off, as we were leaving, the waiter gave us the wrong bill and disappeared for 15 minutes. Overall, I believe there was a major lack of communication between the wait staff and the kitchen but the main issues stemmed from the waiter. Will not be returning.

Charlie Palmer Steak - Reno
Responded on January 7, 2022

Thank you for taking the time to share your feedback, We are saddened to hear that you found your experience to be less than favorable. We will utilize your feedback in ensuring we continuously improve our menu options as well as service. We apologize that you were not able to experience us at our best, and hope to exceed your expectations in the near future. Should you decide to give us another try, we will be happy to see you back. Best Regards Lilit K,

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OT
OpenTable Diner
San Francisco
1 review
Dined on January 1, 2022
Overall5food5service5ambience5

Albert was our waiter last night for ours sons 8Th birthday dinner and he was amazing. He was so helpful with recommendations and answered and explained every questioned we had. It’s been a long time since we have had this great of service anywhere. Thank you Albert

Charlie Palmer Steak - Reno
Responded on January 7, 2022

Thank you for taking the time to share your feedback. I am glad you enjoyed your experience with us and that Albert took such a great care of you! We appreciate you making the choice to dine with us, and look forward to any future opportunities we have to welcome you back. Best Regards, Lilit K.

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OT
OpenTable Diner
1 review
Dined on January 1, 2022
Overall2food1service3ambience3

Frequently out of Choice items on the menu. Ordered the chicken, took over an hour for food to come out and it was rubbery, couldn’t even eat it. My spouse ordered the fish, it was over cooked and dry.

Charlie Palmer Steak - Reno
Responded on January 5, 2022

Thank you for letting us know your concerns regarding your visit. We always take any critiques seriously and will pass along the concerns to our kitchen. We hope you try us again in the future so we may show you wonderful our restaurant can be. All the best, Josh Reinhardt

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JI
JIMMYC
1 review
Dined on January 1, 2022
Overall5food5service5ambience4

The food was great the service was wonderful our Waiter Julian was the best ever

Charlie Palmer Steak - Reno
Responded on January 5, 2022

I am so glad that Julian was able to deliver the kind of service and experience we strive for here at Charlie Palmer Steak Reno. Please feel free to ask to sit with Julian on your next visit and we look forward to you joining us again. All the best, Josh Reinhardt

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OT
vipOpenTable Diner
Tahoe
1 review
Dined on December 31, 2021
Overall5food5service5ambience4

New Years Eve

Charlie Palmer Steak - Reno
Responded on January 2, 2022

Thank you for your 5 star review! I am so glad you enjoyed your experience with us. We appreciate your business and hope to see you soon Best Regards, Lilit K.

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OT
vipOpenTable Diner
San Francisco
2 reviews
Dined on December 31, 2021
Overall1food1service2ambience1

The Worst steak house in Reno

Charlie Palmer Steak - Reno
Responded on January 1, 2022

Thank you for taking the time to share your review, I apologize you were disappointed with your experience. Had we known about the issues you experienced during the time of your visit we would have happily worked on it to make it right. With that being said we hope you will give us another chance to exceed your expectations. Best Regards, Lilit K.

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L
Laura
Tahoe
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

Excellent food, a little overpriced for holiday menu, great service.

Charlie Palmer Steak - Reno
Responded on January 2, 2022

Thank you for taking the time to share your feedback. I am glad you enjoyed your experience with us. Best Regards, Lilit K.

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EJ
ElaineJoy
1 review
Dined on December 30, 2021
Overall5food5service3ambience5

The bartenders were wonderful. The food was the best we've had. Everything delicious.

Charlie Palmer Steak - Reno
Responded on January 5, 2022

Thank you so much for your kind words regarding the bartenders and our wonderful menu. We hope you join us again! All the best, Josh Reinhardt

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GM
GaryM
Los Angeles
1 review
Dined on December 30, 2021
Overall5food5service5ambience4

From check in with Gary through our service with Michelle, the staff were on it.
Food was great and presented well

Charlie Palmer Steak - Reno
Responded on January 5, 2022

I am so glad my team and the food made for a wonderful night! Please join us again soon. All the best, Josh Reinhardt

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D
Disappointed
San Francisco
1 review
Dined on December 30, 2021
Overall4food5service3ambience4

The food was pretty good, but not sure it was worth more than the Atlantis Steakhouse. Service was poor. Way too casual, forgot several items, kind of short / rude at time. Took literally 20 minutes (we timed it) from when he threw paper dessert menus at us until he showed up to take our dessert order. Didn’t bother to order anything at that point.

Charlie Palmer Steak - Reno
Responded on January 2, 2022

Thank you for taking the time to share your feedback, While I am glad you enjoyed the food, I am saddened to hear we failed to provide the best service we strive for. I certainly hope you will take this as an isolated incident and give us a chance to exceed your expectations on your next visit. Thank you Best Regards Lilit K.

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OT
OpenTable Diner
1 review
Dined on December 29, 2021
Overall5food5service5ambience5

We had a great time! Everything was perfect

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Thank you for taking the time to share your feedback. I am glad you enjoyed your experience with us. Best Regards, Lilit K.

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Z
Zack56
Tahoe
3 reviews
Dined on December 29, 2021
Overall5food5service5ambience5

Great place for any special occasion..a little pricey but well worth the money. Service was outstanding

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Thank you for taking the time to share your feedback. I am glad you enjoyed your experience with us. Best Regards, Lilit K.

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S
vipSandoval
Orange County
4 reviews
Dined on December 28, 2021
Overall5food5service5ambience5

Julian is one of the best waiters’ that I’ve ever had. Great job!

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Thank you for your 5 star review! Julian and the rest of the team will be thrilled to see your feedback. We appreciate your business and hope to see you soon Best Regards, Lilit K.

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RF
vipRenoFoodie
Tahoe
15 reviews
Dined on December 28, 2021
Overall5food5service4ambience5

Due to highway being closed, some food options were not available. I ordered the halibut and my husband had the pork chop and a side of the mac and cheese. Everything was delicious. I wished I took a photo og my halibut. It was a generous portion and perfectly flakey white that melted in my mouth. My husband's pork chop was so savory that he chewed the bone.

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Thank you so much for sharing your detailed review. I will pass your kind comments to our Chef Team. We hope to see you back soon, Thank you Best Regards, Lilit K.

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F
Foodlover
Las Vegas
6 reviews
Dined on December 27, 2021
Overall4food3service4ambience4

A nice place to get an expensive meal. Much better steak houses in reno

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Thank you for your review, We appreciate your feedback and look forward to seeing you again. Best Regards, Lilit K.

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l
vipluv2eat
Washington DC
21 reviews
Dined on December 26, 2021
Overall5food5service5ambience5

Enjoyed a nice glass of red wine, house salad, French onion soup as well as a delicious basket of warm bread at the bar at GSR in Reno. All were very good

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Thank you for your 5 star review! We appreciate your business and hope to see you soon Best Regards, Lilit K.

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DB
DougB
Seattle
1 review
Dined on December 25, 2021
Overall3food3service3ambience3

Steak had great flavor but it was not served hot. Took over 40 minutes after ordering to receive.

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Doug, I apologize for the wait time you had to experience while dinning with us. We hope you will take this as an isolated incident and give us another chance to exceed your expectations.

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L
Lilly
1 review
Dined on December 25, 2021
Overall4food4service5ambience5

Service is always outstanding. This time my choice of entree was not as good as it usually is.

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Thank you for your kind comments regarding the service. I apologize the entrée disappointed this time We appreciate your business and hope to see you soon Best Regards, Lilit K.

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LV
LovingV
Tahoe
5 reviews
Dined on December 25, 2021
Overall5food5service5ambience5

Contrary to Yelp reviews, we found this Charlie Palmer's on par with the others we have been to, including the Four Seasons in Las Vegas.
Food was excellent and there was no issue when asking for my steak prepared Pittsburgh. The seafood was very fresh as were the salads. Our server, Donovan, and his team truely made this a memorable experience.
My advice...leave the Yelp reviews to the 20 somethings, eventually they will learn what excellent food and service really are.

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Thank you for your 5 star review! I am so glad you had such a great experience with us. Donovan and the rest of the team will be thrilled to read your feedback! We appreciate your business and hope to see you soon Best Regards, Lilit K.

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OT
OpenTable Diner
Tahoe
6 reviews
Dined on December 25, 2021
Overall4food4service5ambience4

Service was top notch. Joe was great and his two “ninjas” we called the an empty water and service was amazing.

Charlie Palmer Steak - Reno
Responded on December 26, 2021

Thank you for taking the time to share your feedback. I am glad you enjoyed your experience with us and that Joe and his "ninjas" took such a great care of you! We appreciate you making the choice to dine with us, and look forward to any future opportunities we have to welcome you back. Best Regards, Lilit K.

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b
bar151
San Francisco
5 reviews
Dined on December 24, 2021
Overall3food3service3ambience3

We went on Christmas Eve, it was ok for a Steakhouse. The ambiance was very noisy set more for families than couples. The food was ok, I suppose the service was too I had them box up my leftovers and they didn’t give me all my boxes of food accidentally. There are much better actual steakhouses in Reno I’d pass on this one unless your dining with kids.

Charlie Palmer Steak - Reno
Responded on December 31, 2021

Thank you for taking the time to share your experience , I apologize for all the shortfalls we had during the time of your visit. We hope you will take this as an isolated incident and give us another chance to exceed your expectations. Best Regards, Lilit K.

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CD
CindyD
1 review
Dined on December 22, 2021
Overall3food4service3ambience1

The rolls were cold. The dinner presentation was stark on an ugly white plate. The ambience was poor….turn down the lights or get candles.
The message it was our anniversary dinner never got to our server.
Terrible…will never go back.

Charlie Palmer Steak - Reno
Responded on December 25, 2021

Cindy, Thank you for taking the time to share your detailed feedback of Charlie Palmer Steak. I apologize your experience with us was less than satisfactory. I will share your concerns with our Chef team as well as service team to allow them the opportunity to improve where most needed. Best Regards, Lilit K.

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OT
OpenTable Diner
1 review
Dined on December 20, 2021
Overall1food1service4ambience4

They had no steaks or seafood

Charlie Palmer Steak - Reno
Responded on December 31, 2021

I apologize your experience wasn't satisfactory. Would you please elaborate more on your experience such as the date and the time of your visit, as we would like to investigate this issue further. Best Regards, Lilit K.

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OT
OpenTable Diner
Tahoe
1 review
Dined on December 20, 2021
Overall5food5service5ambience5

Excellent locals special!!

T
Tucano
Tahoe
7 reviews
Dined on December 18, 2021
Overall4food4service5ambience3

Food was good. Everything ala cart. Expensive! Ambiance fair.

Charlie Palmer Steak - Reno
Responded on December 22, 2021

Thank you for your review! We hope to see you soon Best Regards, Lilit K.

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RQ
RussQ
Sacramento
1 review
Dined on December 17, 2021
Overall5food5service5ambience5

The food was excellent! My wife and I each had a filet, and shared a couple of side dishes. Everything was well prepared. The espresso martinis were a perfect compliment.

Charlie Palmer Steak - Reno
Responded on December 18, 2021

Russ, Thank you for taking the time to share your experience, we are very glad you had such an enjoyable time. We hope to see you soon! Best Regards, Lilit K.

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JB
JessicaB
Tahoe
2 reviews
Dined on December 16, 2021
Overall1food1service1ambience1

They told me one lobster claw was a lb.
Kids were running around the restaurant sreaming.

Charlie Palmer Steak - Reno
Responded on December 22, 2021

Jessica, Thank you for taking the time to share your experience with us. We apologize you were not satisfied with your visit, I understand you were not able to experience us at our best adn welcome the opportunity make this right n your next visit. Best Regards, Lilit K.

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LW
LilWin
Tahoe
1 review
Dined on December 11, 2021
Overall5food5service5ambience5

We always enjoy great service and delicious food at Charlie Palmer's.

Charlie Palmer Steak - Reno
Responded on December 22, 2021

Thank you for your 5 star review! We are glad your had a great time while dining at Charlie Palmer Steak. We hope to see you soon Best Regards, Lilit K.

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AW
AmandaW
Central Coast
2 reviews
Dined on December 11, 2021
Overall4food5service4ambience4

Good food, a little pricey. Everything is an up sale and ala carts.

Charlie Palmer Steak - Reno
Responded on December 16, 2021

Thank you for your review, we appreciate your business. I am glad you overall enjoyed your experience with us We hope to see you back soon Best regards, Lilit K.

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LL
LindaL
San Diego
2 reviews
Dined on December 11, 2021
Overall5food4service5ambience5

Our waiter was very attentive. Dinner was served in a certain relaxing manner. Two out of three filets were cooked to perfection. One was too rare. Overall a really enjoyable evening!

Charlie Palmer Steak - Reno
Responded on December 16, 2021

Linda, Thank you for taking the time to share your feedback. I am glad you enjoyed your experience with us We appreciate you making the choice to dine with us, and look forward to any future opportunities we have to welcome you back. Best Regards, Lilit K.

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OT
OpenTable Diner
1 review
Dined on December 10, 2021
Overall1food1service1ambience1

We waited an hour for our food & the waitress never came and checked up on us. When the table after us have been seated 30 minutes later they received their food first. So we ended up leaving. Not a good service. You should constantly check on your customers and ask if they wanted to snack on something.

Charlie Palmer Steak - Reno
Responded on December 12, 2021

We appreciate you taking the time to share your feedback on Charlie Palmer Steak. I apologize this happened to you during the time of your dine in. We understand you were not able to experience us at our best, and welcome the opportunity to make it right on your next visit. Best Regards Lilit K.

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MN
MakennaN
1 review
Dined on December 10, 2021
Overall3food5service2ambience3

Took over 30 minutes to get a salad appetizer.

Charlie Palmer Steak - Reno
Responded on December 12, 2021

Makenna, Thank you for taking the time to share your review, We value your time spent with us and sincerely apologize it took that long to receive an appetizer, We appreciate you making the choice to visit us, and welcome the opportunity to exceed your expectations on your next visit. Best Regards, Lilit K.

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MW
vipMarkW
San Francisco
23 reviews
Dined on December 10, 2021
Overall1food1service2ambience1

Super disappointing experience all the way around. The ambience is more like a diner than a steakhouse. The drinks came out pretty quick as well as the chilled seafood platter. I’ve ordered the similar starter at almost every steakhouse I’ve ever been to and this one was easily the weakest in terms of presentation and quality especially for the price. The shrimp and oysters were ok but it’s pretty hard to mess those up.

It took a LONG time for our steaks to come out and when they did they were barely warm along with the side dishes. My sons ribeye was absolutely raw when it was supposed to be medium rare.

When the server came by (and I had to ask him to stop and he was passing our table) I told him about the issues. He offered to “re-heat” the steak to which I declined. Mine was already borderline overcooked and slightly dry. Clearly our food has been sitting out for a long time after it was prepared and I wasn’t going to wait another 30 for them to cook it all again.

The manager came by and apologized and offer a free dessert. Really? I spend $500 on dinner for four that was completely underwhelming and all I’m going to get is some free ice cream?

Another thing. Once I complained to the waiter, and I did very nicely, he was invisible the rest of the night! Like he knew his tip was going to suck so he cut us loose. BTW, I still tipped them just under 20%!

So, based an my experience I would DEFINITELY NOT recommend eating here! Diner like atmosphere, poorly prepared food and average service with a pretty high price tag.

Charlie Palmer Steak - Reno
Responded on December 12, 2021

Mark, Thank you for taking the time to share your feedback of Charlie Palmer Steak. We do apologize for the perceived service shortfalls you experienced during your visit as well as food concerns. I'll be assure to pass your feedback to our management and chef team for their review. We hope to have the opportunity to exceed your expectations in the near future. Best Regards Lilit K.

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FAQs

Charlie Palmer Steak - Reno is rated 4.2 stars by 1955 OpenTable diners.

Charlie Palmer Steak - Reno does offer gift cards which you can purchase here https://www.charliepalmer.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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