The service was outstanding, as well as the food!!

Great food, great service, a bit pricey. All in all a fun time.

Our first time visiting. The wait staff was wonderful, the wine was amazing! Food was expensive and just okay. Paid $37 for a hangar steak to be cooked the wrong way. The lemon tart dessert was amazing, made up for the overcooked main dish.

Incredible service and food was wonderful!!

Happy Mother’s Day! Table for four. Three Mothers, my wife, my ex, our daughter and me. Great food, great service, great night.

Mother’s Day

Great experience again!
Food was exceptional
Our "go to " restaurant when we are in Reno

Missing the appetizer which used to be served first as compliments from the chef. What happen to the complimentary bibb salad with our porterhouse dinner? Noticed the prices went up slightly, but take away the bibb salad? Ordered the kale salad, presentation was messy, too many inedible kale stems, mushy tomatoes halves, but it did have a perfectly cooked poached egg. Our server, Julian, was attentive at first and well versed in the wines and menu. I noticed the brioche buns were not served in the cute cast iron containers, so julian had one made especially for us. Missing the square chocolate fudge pieces and homemade cookies served. Homemade mini macaroons and chocolate pieces served were just ok. The butter cake with ice cream was delightful. If not for the service, i would rethink about coming here for a special occasion.

I was hoping for something a little extra special for my husband and mine's anniversary. While the food tasted OK, I really do have issues with just getting a piece of meat and sauce.... where were my sides and why must I pay extra for them? The dessert was mediocre and they served us a cookie that I could barely chew it was so hard. The chocolate was especially bitter too. There were men with plaid shirts and baseball caps. Women in jeans. It just wasn't what I had wanted to celebrate 16 years of marriage. I get baseball caps and bare minimum food at home. Sigh. Oh well! Won't be going there again. I will say that the service was extremely helpful and happy. Very attentive and concerned. It was purely the quality and quantity of food for price that makes me say I won't be back.

Very nice late dinner. Delicious food.
Service very good
French fries were killer

It was delicious had to order side dishes separately, but over all it was very nice. A little pricey, but I was expecting it after looking at the menu on line- so it was no surprise.

The service was very attentive and polite without being overbearing. Good wine list, and the steaks were fantastic. The various sauces went well with the steaks. I got the 14oz New York Strip and it was a very nice cut and cooked perfectly to medium.

My only very minor complaint is that the restaurant is open to the casino air and had some smokey air.

Great food, great service, I will eat here again when I stay at GSR

Very over rated nice restaurant good good but way way overpriced. I got Alaska king crab flavor good but I got one leg for $65 if wanted a salad 🥗 (bed of lettuce and small ) it was $10 and everything else was high price. I don’t mind paying the money for a good dinner that comes with soup and salad or only one like all the other wonderful restaurants in town do. Your place was ridiculous never will we go back.

Top notch service

While this is a steak house, the fish and chicken dishes that we had were absolutely wonderful. Our server was also quite good. I always try to go her when we go to Reno.

The food was lovely but our server was very pushy with insisting that we order an entree although we initially told him we were there for cocktails and appetizers. He then disappeared for over 20 minutes before getting our check even though he knew we had to be out by a certain time to go to a concert venue.

I ordered the filet mignon medium rare and it came out medium, the texture was coarse and stringy, looking more like an end cut from a roast. I felt like I could have gotten a better meal next door at the coffee shop

Friendly staff, the support staff was a bit overly attentive in clearing the table and asking us if we were done.

I've dined with you before and have always enjoyed the food, but this time my filet and lobster were tough and dry. I've been in F&B for 14 years and I know stuff happens. I hate to send back food.

The martinis, Oregon pinot, apps, sides, dessert, and bread were all wonderful.

Great service, great steak, green beans and twice baked potato not so great.

Brian was our waiter who was very attentive and professional. Julian works there still. We
knew him from years past when it was not the GSR. We were sorry it was his day off, but
Brian said he'd text for us.
Anything Charlie does is first class with exceptional food. The portions are very generous.
we asked to split a steak and they did without hesitation. We've been going to Charlie's since the day it opened. We look forward to our next visit.

Always a favorite. Great staff, cocktails, entrees. The best!

We had a nice time together, as it was a well deserved date night, but service was definitely disappointing as we felt degrated from the get go.. waiting after being checked in for our reservation GM Seen us and didn't even acknowledge us, and as soon as another.. (White) couple walked up they were greeted right away.. being in the restaurant business I was thinking okay maybe he will talk to us later at our table. He did end up seating us after we clarified that it was us to be seated for our reservation.. and the other couple didn't even stay to eat.. not once after we were seated did he come by to see how our meal was or check on us, but was going around to others asking them how their meal was.. when we are also paying Customers.. Very dissatisfied with the amount of money spent not to get awesome Customer service from the Entire Team.. Thank you to the Server and Bus team!! Will not be Back

Service was top notch, too bad the food didn’t make the cut.

We were seated right away, the food was great, service was a little slow.

If you want beef, this place has it among other favorites. What to be expected is the dip in your wallet, it ain't cheap but once in awhile you just have to splurge for your cravings.

Outstanding service and food. My wife had the filet and it was extremely tender. I opted for the smaller 8 oz New York strip and a salad. The bleu cheese wedge was huge and the chunks of bleu cheese were plentiful and not salty like some bleu cheeses can be.

We also had a twice baked potato which was huge and an order of the potatoes gratin. I’m a huge fan of potatoes au gratin and these were perfectly made with Parmesan.

We were too full from dinner for dessert but they still have us each three sugar cookies tastefully warapped in clear plastic like a little gift. It was truly a memorable meal.

Steaks are good. Sides are meh to bad. Service is a bit abrupt - in any case not in keeping with the prices. For being inside a smoky casino the value is very poor. Skip it.

Took our pastor and wife for an elegant dining experience. Nice no smoke smell in GSR casino restaurant.

We went to celebrate a birthday we ordered Hennessy for the birthday man but you guys was out we ordered the tomahawk for two medium well we thought it was bone in it came medium already sliced off the bone you need more appetizer selections not very many things to choose from I dine at the Four Seasons Charlie Palmer's inside the Mandalay Bay very good never had problem and also the tomahawk had a lot of fat in it. But Donovan the server he was nice

Good service and good food. A bit pricey but worth it.

Finding ourselves stranded in Grand Sierra Hotel in Reno due to snow storm decided to splurge on a good steak dinner. We were not disappointed! Despite being a large restaurant it is divided into smaller sections and levels which make it more intimate and quieter. Plenty of staff providing good service.

My lamb chops were pretty good. Quiet place inside busy casino. We have eaten here before and would again.

The four of us were seated as soon as we arrived. The waiter was right at our table to assist us. The food was delicious. It did seem to take awhile to have our food brought to the table.

My wife (Nancy)was not feeling well that evening (Wed. 3/14)
Donovan was -without a doubt- the most caring attentive server that we have ever had. He asked their talented chief ((Michael) to create a healthy, soothing soup- rich with free range chicken slices, hearty broth, noodles, etc. It was DELICIOUS & the perfect solution for an upset stomach. Michael bowled us over when he personally approached our table to inquire how Nancy was faring & if the soup was to her satisfaction. Believe it or not- he even went to the trouble of baking special crackers as an accompaniment!
In addition, Les (the Manager on duty could not have been more accomodating! He is undoubtedly a terrific asset to the Charlie Palmer Steak restaurant chain. He even provided her with several tea bags, two bottles of " high end" ginger ales & a porcelain soup bowl complete with spoon to take the remainder of unfinished soup to our Concierge room. To top it all off, we were gifted with two attractively packaged bags of yummy chocolate chip/ oatmeal cookies as well as a pair of gourmet mini macaroons.
Rest assumed, we will ABSOLUTELY return to your delightful establishment (in hopefully considerably improved health). In the meantime, we will extoll the multitude of virtues of Charlie Palmer's to all of our family, friends, neighbors & acquaintances.
Once again, our sincere thanks to your entire Reno staff for extending we "locals" such exemplary, heartfelt hospitality.
With gratitude,
Edward & Nancy Workley

This is probably the best restaurant in the Reno area. I have eaten here several times and not been disappointed ever. Great side dishes compliment the entree's. The wine list is extensive and fairly priced. Highly recommended!

We ate at the restaurant twice over the weekend. We very satisfied with the food and the service. The second time we ate there it was a little annoying only because a man that was dining near us had his cell phone on speaker and that was a little annoying and distracting. Otherwise, great food and service.

The service here was excellent. The filet mignon was tender and done to perfection.

From the minute we checked for our reservation to the final good night by staff the experience was top notch class! The bartender suggested a specialty martini type drink that was to die for. The staff allowed enough time to enjoy our cocktail before dinner and paced the evening according to “our” schedule (or lack there of). What a great evening to share with a friend who’d never been, but assured everyone they’d be back! Thank you all for the quality of dining Reno needs.

I had a almost last minute reservation..i took my two kids to celebrate my husband's birthday...he was very impressed with all attention and care put into our meal..also i had added special request which was nice to know they not only read our needs but they also make sure it happens...i requested a candle in his cake...it was beautiful..thx hannah...best service..