Overall the dinner was not a great experience. The service was very, very slow. Found that we waited a long time for everything for drink service to bringing back required change from paying the bill. There was no bread offered on the table - this was a dissapointment for a restaurant of this caliber. It was kind of expected. We found that food portions were either very very large or extremely small.
I had not been there in a while and expected more.
Always a perfect evening. Our meal was delicious and on point and service was terrific. We are never disappointed and can’t wait to return. Thank you for the hard work and great standards by which you serve your customers.
Second time there, found it just as good as the first time. Friendly, efficient server, without being overly familiar. Food was great and had a nice leisurely meal, never felt rushed. We will go back again!
Always a reliable and consistent dinner.
We had Valentines dinner in Charcoal Steak House. We were advised there will be a Valentines special dinner menu, and we were OK with it, but in reality it was mediocre food, nothing special, and REALLY overpriced.
I wouldn't recommend this restaurant.
The service was good. She made a mistake on our bill but then corrected it when we asked about it. I didn't think the meal was worth the cost of the bill. I probably wont be back in a long time. It is way to costly for a regular meal. I got the french onion soup for the starter, steak and mash for dinner. It was the Valentines Day Special. I don't think it was worth the $65 a person.
Food was overall pretty good .. I got the chicken and the centre was cold so it made me a bit nervous .. I just avoided eating it. Other then that it was good! Service was great
Outstanding service! My boyfriend took me for my birthday and I had a great time there. The food was amazing and our waitress made our experience even better!
Six of us for my mothers 78th Birthday. Started off with some excellent cocktails. All meals ordered were wonderful from beginning to end with most in our party ordering the filet mignon, which was perfectly cooked. What made this meal exceptional though was the professionalism of our excellent server (wish I could remember her name) and from the manager who accommodated us with the birthday cake we brought in. He even had it fixed up as it took a bit of a tumble in the box prior to our arrival. It was a meal to remember and the birthday girl was thrilled. Would definately recommend for a special occasion.
Best steak I’ve had in months. Totally worth the price. I need to get my hands on the peppercorn they use.
We just can't wait to come back! Our server suggesting the steak topped with salmon was spot on! Absolutely loved it.
We're regulars at the Charcoal Steak House. The steaks and sea food are always excellent. So, too, the appetizers. Service is friendly and prompt. Strangely, they have stopped offering a bread service, which is a bit disappointing for an establishment with $40--$60 prices. Usually the music is quiet and tasteful. This time the volume was too high and was turned down on request. More annoying was the selection, which was more suitable for a night club/dance party than for fine dinning. These two items lowered my over-all rating.
Great restaurant! Went with a few colleagues for lunch and was impressed with the venue, service and food. Our server Stella was amazing. So attentive to all our needs.
Highly recommend this restaurant to anyone looking for great food and service.
Great lunch , food was exceptional and service was perfect. Good wine by the glass selection
Service was friendly and prompt. The restaurant was quite busy but there was no impact on delivery of the food. The prime rib was delicious as was the shareable side of garlic shrimp. Price moderate plus. All in all a positive experience.
Prime rib was horrible. Too chewy and mostly fat. So much so the server even commented that it was really fatty so they cut a bigger piece. Still the worst prime rib ever.
Food and service were top rate. Waitress / kitchen was very accommodating of special dietary need. Thank-you for a delightful evening!
Our favourite restaurant for any special occasion.
Went there for our anniversary. Our server was friendly and knowledgeable. I had the steak frites. It was odd that the steak came presliced but you could see it was cooked perfectly. The Parmesan truffle fries was to die for. It came with extra shavings of Parmesan which was pleasant surprise. My husband had the seafood risotto. The flavour was incredible. Plenty of seafood that wasn't overcooked. Just wished there was more rice!
my steak was average, expected a steak that would melt in your mouth, disappointed. the rest of the group enjoyed their meal. It was a Saturday night and it took over an hour to get to our main course. Noisy at the start but it quieted down after 8 p.m.
Service was top drawer and food was very good. A great experience overall.
The food is always excellent. The service and ambience can be counted on to make the occasion special. What is important is that the staff never rushes people to leave or hovers. Thank you for making each occasion a time to remember.
Our server Robin was excellent and made our evening even more fun. The food was expectedly fantastic. The Charcoal is a staple for a great night out!
I always have the beet salad with salmon added, so very delicious!
Love charcoal but was disappointed how rushed our meal was, getting our entrees before finishing our starters. The mushroom butter on the steaks we ordered was not melted (is it put on frozen?) and potatoes were cold. Not worth the money this time but have had better meals there in the past.
The atmosphere was casual and relaxed. The wait staff was professional and friendly, our waitress was a delight to talk to and very attentive. The manager made sure everything was OK for us. We were asked about the occasion and received a free dessert to share, very nice touch. We come to the area several times a year and make a point to have a meal here.
Very nice welcome from the staff. Understanding that my wife was celebrating her birthday they sat us in a nice quiet booth. Michele our server was great. The kitchen even surprised us with a nice birthday dessert and candle. (Very Nice touch).
Food and service was excellent. The restaurant was full yet there was no difficulty hearing each other.
Certainly will return.
The atmosphere was truly remarkable! very clean and romantic. the server, Robyn, was fantastic.... alert and friendly and I loved that the manager came around!
The food was tremendous. Although I do wish there were more dining booths available.