Charcoal Steak House
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Contact tracing information collected
Great service, food was faultless. A bit pricey bearing in mind you’re sitting outside in a car park BUT this is clearly no fault of the restaurant and the patio is absolutely fine! Will return!
Food was mediocre; would rather go to The Keg. Creme Brulee was burnt!
So happy to visit with you again. Such a wonderful dinner 🙂
Myself and the three other individuals in attendance with me greatly enjoyed our time at the Charcoal Steak House. Staff was so friendly and knowledgeable, the ambiance was beautiful and the food was exquisite! We will definitely be returning.
We dined at Charcoal the first day patios re-opened after the COVID-19 emergency brake lockdown.
The service was great and the food was good. Our waitress was friendly and our meals were delivered quickly to our table.
Understandably, the restaurant has expanded their patio out into the parking lot and we were seated beside the road which was quite noisy. It would have been nicer to be away from the road but we were happy to be able to dine out for the first time in a while.
We would certainly return but would put in a request to be seated in the main patio area.
If you have any hesitation going out for dinner, there is no worry here. Everyone is safely taken to their tables and all tables are properly spaced.
The service is prompt and the food was delicious. Thoroughly enjoyed the beverages as well. The waitress gave very informative information regarding any questions we had regarding the menu and drinks.
Thanks for a very enjoyable evening.
Great first night back on a patio food and atmosphere were perfect!
It was great to be out on patio, little traffic noise, but I didn’t mind at all
Great food, service and ambience even during the "covid-19" period.
It was the last night open before lockdown.
We really appreciated you visiting with us! Thank you so much as well for your wonderful review. We look forward to having you dine with us in house soon! Don't forget.. some of our favourites are still being offered for curbside pickup or Uber Eats delivery (under the Charcoal Steak House) Kevin Blokhuis, Dels General Manager
Our server (Sarah) was fantastic - friendly and very attentive to our needs. The atmosphere was a little bit loud at times despite not being very full. (COVID restrictions).
Great food & great service as always
Food was delicious, staff is attentive
My family and I are long-time customers of Charcoal Steak house, and all the Charcoal Group restaurants. All of them, and the Charcoal in particular, are top notch places to eat on every level. I have never regretted a decision to eat there. Don’t think twice. Just do it!
Charcoal consistently offers what is expected. Good food, nice atmosphere, service that is efficient yet not pushy. They know when to deliver your dinner experience.
The food is done right, good value.
For the time we are in with covid and all it was worth it
Great chef with a great menu! It’s our favourite date night restaurant. The staff is wonderful and the atmosphere is very enjoyable.
Charcoal is and has been my favourite place in the city - service, ambience and food quality always superb!
Service was incredible. Beautiful restaurant. Food was kinda blah and lacked seasoning. Veggies were super undercooked. Steak was grisly..
Excellent service. Had a great time with my wife.
An excellent steak dinner! Our waitress was excellent- friendly, knowledgeable, delivered food in a timely fashion. A lovely quiet place for celebrating a 50th birthday. Highly recommend it!
First time going... and have to say exceeded my expectations. Hubby has high standards for his steak so I got him the wagyu steak and he is still complementing it. Thank you for the great service and the delicious food... definitely get what you pay for! Can’t wait to come back again
The staff at Charcoal were very accommodating for our birthday gathering of two. The food was outstanding!
We barely saw our server, took forever to even get our first drink, appetizers were cold, chicken for the main course was overcooked. Also took a very long time for the kitchen to bring out a little dessert to celebrate my boyfriends birthday. Pretty disappointing, I was excited to take him here for his birthday.
Thank you again charcoal group for the great experience.
We had another fantastic evening at dinner.
Special thanks to Cathy, Emily, and Whitney for making it an unforgettable evening.
The food was great and the service was phenomenal as always.
The Hands On Boys!!!
Our meals are always fantastic at Charcoal!
Thank you Charcoal group for another great experience!!
We sat at the bar tonight and our bartender Whitney was nothing but amazing.
The food was great as always!!
The Hands On Boys!!!
My girlfriend absolutely loved the Tetrazzini. But I ordered the wagyu steak and asked for it rare. It was much more medium than rare which kind of ruined it for me considering the steak costed $90. Overall still great!
As always, Charcoal Steak House is a great experience! One of our favourite places.
No complaints at all. Food and service was superb. Value and atmosphere was amazing.
The experience was ok. Not what I have come to expect from the Charcoal Group. Service was lacking as we waited a long time for a drink order to be taken.
The food was ok small portions and the bowl was missing things stated on the menu. I had to wait and ask for those items afterwards.
I know things are very different right now but it was a rather lack lustre experience that I am not used to with the Charcoal group of restaurants.
I ordered charred on the outside, medium rare in the middle, but got just medium rare. To be fair, I did not mention out to the server, so I really didn't give them a chance to remedy the situation (as I'm sure they would have).
I’d like to acknowledge and send out a thank you to the staff at Charcoals steakhouse in Kitchner for the great experience we had last night.
The food was great and the service was top notch!!!
Thank you all and can’t wait till next time!!!
The “Hands On” boys
My family and I went to charcoal steakhouse today for the first time. We had five people and on short notice they set up two tables to accommodate all of the guests since the covid rules only allow four people at one table. We got there 15 minutes late and only had a 1.5 hour time slot. We were accommodated and given until 3:00 p.m. which was great. The service was impeccable and the food was amazing. I had the butternut squash ravioli and it was very flavourful. I also tried the rattlesnake cocktails which was very tasty. I was also very surprised to see how reasonable the pricing was. The server also overheard that it was my birthday and brought over a dessert. I would give this experience a 10/10 and I would definitely recommend going here.
Food was great, but took along time to be served. Also, the dessert didn’t come with everything described on the menu. The waitress said that part wasn’t made and offered no substitution, but charged full price.
Food was great,
Service was phenomenal!!
Good food, good drink and good hostess. Always a great place to eat and drink with good company.
It is very nice to be able to go back to a real restaurant with my spouse, to enjoy a great steak and a glass of wine; to enjoy the attentive service and the beautiful environment after months of lockdown.
Worked out great. Lovely experience.
You can order delivery directly from Charcoal Steak House using the Order Online button. Charcoal Steak House also offers delivery in partnership with Uber Eats. Charcoal Steak House also offers takeout which you can order by calling the restaurant at (519) 893-6570.
Charcoal Steak House is rated 4.6 stars by 2454 OpenTable diners.
Charcoal Steak House does offer gift cards which you can purchase here http://charcoalgroup.ca/giftcards.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.