Charcoal Steak House

4.6
2454 Reviews
CAN$31 to CAN$50
Steakhouse
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy AAA Steaks, richly marbled wagyu, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Our Martinis Bar offers the full Steak House menu in a more casual setting. We are currently offering socially distanced dining indoors and on our enclosed patio area.

Support Charcoal Steak House during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Contact tracing information collected
What 2454 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.6
service
4.5
ambience
4.4
value
Noise · Moderate
91% of people would recommend it to a friend
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i
ioss
London
2 reviews
Dined a day ago
Overall4food4service4ambience3

Great service, food was faultless. A bit pricey bearing in mind you’re sitting outside in a car park BUT this is clearly no fault of the restaurant and the patio is absolutely fine! Will return!

SG
SomeGuy
1 review
Dined a day ago
Overall3food2service3ambience4

Food was mediocre; would rather go to The Keg. Creme Brulee was burnt!

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall4food5service4ambience4

So happy to visit with you again. Such a wonderful dinner 🙂

JH
JHoffD
1 review
Dined 3 days ago
Overall5food5service5ambience5

Myself and the three other individuals in attendance with me greatly enjoyed our time at the Charcoal Steak House. Staff was so friendly and knowledgeable, the ambiance was beautiful and the food was exquisite! We will definitely be returning.

OT
vipOpenTable Diner
Toronto
2 reviews
Dined 3 days ago
Overall4food5service5ambience3

We dined at Charcoal the first day patios re-opened after the COVID-19 emergency brake lockdown.
The service was great and the food was good. Our waitress was friendly and our meals were delivered quickly to our table.

Understandably, the restaurant has expanded their patio out into the parking lot and we were seated beside the road which was quite noisy. It would have been nicer to be away from the road but we were happy to be able to dine out for the first time in a while.

We would certainly return but would put in a request to be seated in the main patio area.

LB
LorraineB
1 review
Dined 3 days ago
Overall5food5service5ambience4

If you have any hesitation going out for dinner, there is no worry here. Everyone is safely taken to their tables and all tables are properly spaced.

The service is prompt and the food was delicious. Thoroughly enjoyed the beverages as well. The waitress gave very informative information regarding any questions we had regarding the menu and drinks.

Thanks for a very enjoyable evening.

KS
KellyS
Toronto
1 review
Dined 3 days ago
Overall5food5service5ambience5

Great first night back on a patio food and atmosphere were perfect!

BC
BradC
1 review
Dined 3 days ago
Overall5food5service5ambience5

It was great to be out on patio, little traffic noise, but I didn’t mind at all

S
Slobo
Toronto
2 reviews
Dined on April 2, 2021
Overall5food5service5ambience5

Great food, service and ambience even during the "covid-19" period.

OT
OpenTable Diner
Toronto
2 reviews
Dined on April 2, 2021
Overall5food5service5ambience5

It was the last night open before lockdown.

Charcoal Steak House
Responded on April 19, 2021

We really appreciated you visiting with us! Thank you so much as well for your wonderful review. We look forward to having you dine with us in house soon! Don't forget.. some of our favourites are still being offered for curbside pickup or Uber Eats delivery (under the Charcoal Steak House) Kevin Blokhuis, Dels General Manager

Report
JH
JohnH
Toronto
1 review
Dined on April 1, 2021
Overall4food5service5ambience4

Our server (Sarah) was fantastic - friendly and very attentive to our needs. The atmosphere was a little bit loud at times despite not being very full. (COVID restrictions).

OT
OpenTable Diner
Toronto
1 review
Dined on March 31, 2021
Overall5food5service5ambience5

Great food & great service as always

OT
OpenTable Diner
Toronto
3 reviews
Dined on March 31, 2021
Overall5food5service5ambience5

Food was delicious, staff is attentive

SP
StevieP
Toronto
1 review
Dined on March 30, 2021
Overall5food5service5ambience5

My family and I are long-time customers of Charcoal Steak house, and all the Charcoal Group restaurants. All of them, and the Charcoal in particular, are top notch places to eat on every level. I have never regretted a decision to eat there. Don’t think twice. Just do it!

KB
KenB
Toronto
1 review
Dined on March 30, 2021
Overall5food5service5ambience4

Charcoal consistently offers what is expected. Good food, nice atmosphere, service that is efficient yet not pushy. They know when to deliver your dinner experience.

The food is done right, good value.

LP
LisaP
Toronto
10 reviews
Dined on March 29, 2021
Overall4food5service4ambience4

Nice dinner.

Report
RW
RichardW
Toronto
1 review
Dined on March 28, 2021
Overall4food4service5ambience5

For the time we are in with covid and all it was worth it

HA
HollyA
Toronto
2 reviews
Dined on March 27, 2021
Overall5food5service5ambience5

Great chef with a great menu! It’s our favourite date night restaurant. The staff is wonderful and the atmosphere is very enjoyable.

OT
OpenTable Diner
Palm Springs
1 review
Dined on March 27, 2021
Overall5food5service5ambience5

Charcoal is and has been my favourite place in the city - service, ambience and food quality always superb!

D
Dinnerfor4
Toronto
1 review
Dined on March 27, 2021
Overall2food2service5ambience5

Service was incredible. Beautiful restaurant. Food was kinda blah and lacked seasoning. Veggies were super undercooked. Steak was grisly..

MS
MikeS
Toronto
1 review
Dined on March 24, 2021
Overall5food5service5ambience5

Excellent service. Had a great time with my wife.

RE
RossE
Toronto
7 reviews
Dined on March 24, 2021
Overall5food5service5ambience5

An excellent steak dinner! Our waitress was excellent- friendly, knowledgeable, delivered food in a timely fashion. A lovely quiet place for celebrating a 50th birthday. Highly recommend it!

OT
OpenTable Diner
Toronto
7 reviews
Dined on March 23, 2021
Overall5food5service5ambience5

First time going... and have to say exceeded my expectations. Hubby has high standards for his steak so I got him the wagyu steak and he is still complementing it. Thank you for the great service and the delicious food... definitely get what you pay for! Can’t wait to come back again

AB
vipAndrewBuntain
Toronto
4 reviews
Dined on March 20, 2021
Overall5food5service4ambience4

The staff at Charcoal were very accommodating for our birthday gathering of two. The food was outstanding!

C
Christy
Toronto
3 reviews
Dined on March 20, 2021
Overall2food1service2ambience2

We barely saw our server, took forever to even get our first drink, appetizers were cold, chicken for the main course was overcooked. Also took a very long time for the kitchen to bring out a little dessert to celebrate my boyfriends birthday. Pretty disappointing, I was excited to take him here for his birthday.

OT
OpenTable Diner
Toronto
4 reviews
Dined on March 19, 2021
Overall5food5service5ambience5

Thank you again charcoal group for the great experience.
We had another fantastic evening at dinner.
Special thanks to Cathy, Emily, and Whitney for making it an unforgettable evening.
The food was great and the service was phenomenal as always.
The Hands On Boys!!!

OT
vipOpenTable Diner
Toronto
5 reviews
Dined on March 19, 2021
Overall5food5service5ambience4

Our meals are always fantastic at Charcoal!

OT
OpenTable Diner
Toronto
4 reviews
Dined on March 18, 2021
Overall5food5service5ambience5

Thank you Charcoal group for another great experience!!
We sat at the bar tonight and our bartender Whitney was nothing but amazing.
The food was great as always!!
Thanks again!!!
The Hands On Boys!!!

OT
OpenTable Diner
Toronto
1 review
Dined on March 16, 2021
Overall5food5service4ambience5

My girlfriend absolutely loved the Tetrazzini. But I ordered the wagyu steak and asked for it rare. It was much more medium than rare which kind of ruined it for me considering the steak costed $90. Overall still great!

BV
BarbV
Toronto
1 review
Dined on March 16, 2021
Overall5food5service5ambience5

As always, Charcoal Steak House is a great experience! One of our favourite places.

DA
DebbaA
Toronto
1 review
Dined on March 16, 2021
Overall5food5service5ambience4

No complaints at all. Food and service was superb. Value and atmosphere was amazing.

OT
OpenTable Diner
Toronto
1 review
Dined on March 15, 2021
Overall2food2service2ambience3

The experience was ok. Not what I have come to expect from the Charcoal Group. Service was lacking as we waited a long time for a drink order to be taken.
The food was ok small portions and the bowl was missing things stated on the menu. I had to wait and ask for those items afterwards.
I know things are very different right now but it was a rather lack lustre experience that I am not used to with the Charcoal group of restaurants.

TG
TomG
Toronto
7 reviews
Dined on March 14, 2021
Overall4food3service5ambience5

I ordered charred on the outside, medium rare in the middle, but got just medium rare. To be fair, I did not mention out to the server, so I really didn't give them a chance to remedy the situation (as I'm sure they would have).

OT
OpenTable Diner
Toronto
4 reviews
Dined on March 13, 2021
Overall5food5service5ambience5

I’d like to acknowledge and send out a thank you to the staff at Charcoals steakhouse in Kitchner for the great experience we had last night.
The food was great and the service was top notch!!!

Thank you all and can’t wait till next time!!!
The “Hands On” boys

p
preeyac
Toronto
1 review
Dined on March 13, 2021
Overall5food5service5ambience5

My family and I went to charcoal steakhouse today for the first time. We had five people and on short notice they set up two tables to accommodate all of the guests since the covid rules only allow four people at one table. We got there 15 minutes late and only had a 1.5 hour time slot. We were accommodated and given until 3:00 p.m. which was great. The service was impeccable and the food was amazing. I had the butternut squash ravioli and it was very flavourful. I also tried the rattlesnake cocktails which was very tasty. I was also very surprised to see how reasonable the pricing was. The server also overheard that it was my birthday and brought over a dessert. I would give this experience a 10/10 and I would definitely recommend going here.

MS
MelissaS
Toronto
1 review
Dined on March 8, 2021
Overall4food4service2ambience5

Food was great, but took along time to be served. Also, the dessert didn’t come with everything described on the menu. The waitress said that part wasn’t made and offered no substitution, but charged full price.

OT
OpenTable Diner
Toronto
4 reviews
Dined on March 7, 2021
Overall5food5service5ambience5

Food was great,
Service was phenomenal!!

AA
vipAndreiA
Toronto
4 reviews
Dined on March 4, 2021
Overall5food5service5ambience5

Good food, good drink and good hostess. Always a great place to eat and drink with good company.

B
vipBill22
Toronto
29 reviews
Dined on March 1, 2021
Overall5food5service5ambience5

It is very nice to be able to go back to a real restaurant with my spouse, to enjoy a great steak and a glass of wine; to enjoy the attentive service and the beautiful environment after months of lockdown.

A
Alex
Toronto
8 reviews
Dined on February 22, 2021
Overall5food5service5ambience5

Worked out great. Lovely experience.

FAQs

You can order delivery directly from Charcoal Steak House using the Order Online button. Charcoal Steak House also offers delivery in partnership with Uber Eats. Charcoal Steak House also offers takeout which you can order by calling the restaurant at (519) 893-6570.

Charcoal Steak House is rated 4.6 stars by 2454 OpenTable diners.

Charcoal Steak House does offer gift cards which you can purchase here http://charcoalgroup.ca/giftcards.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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