Charcoal Steak House

4.6
2467 Reviews
CAN$31 to CAN$50
Steakhouse
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy AAA Steaks, richly marbled wagyu, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Our Martinis Bar offers the full Steak House menu in a more casual setting. We are currently offering socially distanced dining indoors and on our enclosed patio area.

Support Charcoal Steak House during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Contact tracing information collected
What 2467 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.6
service
4.5
ambience
4.4
value
Noise · Moderate
90% of people would recommend it to a friend
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RB
vipRonB
Toronto
8 reviews
Dined 18 hours ago
Overall5food4service5ambience5

Server was amazing always made us feel like #1

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall5food5service4ambience4

Everything was great

EK
ErikK
Orlando
1 review
Dined 2 days ago
Overall3food2service5ambience4

The service is top in the region, however the food truly disappointing. (Note I have a high standard to food quality and presentation) We ordered the beet Salad, Fish Tacos, Steak Frits and Beef Wellington. The Beef Wellington never came (they forgot) the Steak frits I was told were delicious (though I noticed the rims of the plates splattered with sauce and fries looked like they were dumped without care. The Beet Salad had clumps of sauce and wasn't presented as well in the past. Dessert, came with a chip in the side either it had fallen off and discarded, but I was a bit surprised they still served it after it was broken looking.

Service made up for the kitchen shortfall.

M
Methodfilter
Toronto
21 reviews
Dined 2 days ago
Overall5food5service5ambience5

Great Father’s Day dinner. Steak was fantastic

J
Jeremy
Toronto
11 reviews
Dined 2 days ago
Overall4food4service5ambience5

Charcoal changed up the menu and switched up one of my favourite dishes. I didn’t notice and when we got the dish it was really different. Even though it was only maybe 2 items that really took away from the dish. We didn’t want to complain. As we felt it was our mistake not reading the menu, but when the manager came we gave him feed back on the flavours. Well they wiped it off our bill. They certainly didn’t need to but they went above above and beyond. The rest of the meals were great.

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall5food5service5ambience5

This was our second time dinning here and it was amazing per usual!!!

A
vipAdventureswithalice
Toronto
10 reviews
Dined 2 days ago
Overall5food5service5ambience5

Nice to be able to participate in outdoor dining. Food and service was amazing. Keep supporting the local restaurants

OT
OpenTable Diner
Toronto
3 reviews
Dined 3 days ago
Overall2food2service2ambience2

Father’s Day.

Charcoal is often hit or miss. There are times when you can have a great meal and feel like royalty. There are other times when you feel you are at a second rate restaurant. With restaurants recently opening we found it a nice change of pace to finally get out of the house but the food was subpar. The ambience was so so due to being in a parking lot and the service seemed a little rusty. One more swing and a miss.

Don’t get me wrong we still enjoyed ourselves. The cocktails were delicious and they easily accommodated our dietary restrictions.

We will go back and hope for a better experience next time. I think people are just kicking off the rust.

j
john
Toronto
1 review
Dined 3 days ago
Overall2food1service1ambience1

Steak came out medium well ordered medium rare. Nobody asked us how our food was done. Asked for a glass of wine with my meal and it came after my plate was finished 10 minutes later. Overall, we wanted to be gracious as it’s hard to pivot a restaurant outdoors in covid but some things are still to be expected.

RS
RhondaS
Toronto
3 reviews
Dined 4 days ago
Overall4food4service4ambience4

Thoroughly enjoyable evening! Service and meal were great!

OT
OpenTable Diner
Toronto
3 reviews
Dined 4 days ago
Overall5food5service5ambience5

Excellent service & delicious food! The ambience is just perfect in the patio.

OT
OpenTable Diner
Toronto
1 review
Dined 5 days ago
Overall5food5service5ambience5

Excellent ambiance, food, and service. Will be back for sure

SD
SteveD
Toronto
16 reviews
Dined 7 days ago
Overall5food3service3ambience3

Charcoal generally doesn't disappoint. With the current reality, there are extenuating circumstances that impact service and atmosphere. Seated outdoors on what was the driveway, now converted to a patio does impact the experience. The family with the screaming, crying infant seated close by also affected our enjoyment. These issues aren't reflective against the restaurant or staff... and at the end of the day, we were finally able to get out for a meal to celebrate a birthday, so we are still happy campers! We will return again.

MC
MaureenC
Toronto
1 review
Dined 7 days ago
Overall4food5service4ambience3

Enjoyed a great birthday dinner with my husband. The ribs were amazing and so was the salmon dinner. The surprise brownie at the end was a sweet finish to a delicious meal. Service was great. We will be back.

SS
SuS1
Toronto
8 reviews
Dined 7 days ago
Overall5food5service5ambience5

Has extended the patio area and it is fine very tastefully and comfortable. All of the staff is very friendly and attentive. They changed the menu so I tried something new and it was delicious

OT
OpenTable Diner
Toronto
7 reviews
Dined on June 14, 2021
Overall5food5service5ambience5

Delicious as always!!!!!!

TC
TraceyC
Toronto
3 reviews
Dined on June 14, 2021
Overall5food5service5ambience5

Wow first formal dining outside since lockdown. It was awesome and so glad we chose Charcoal

i
ioss
London
2 reviews
Dined on June 13, 2021
Overall4food4service4ambience3

Great service, food was faultless. A bit pricey bearing in mind you’re sitting outside in a car park BUT this is clearly no fault of the restaurant and the patio is absolutely fine! Will return!

SG
SomeGuy
1 review
Dined on June 13, 2021
Overall3food2service3ambience4

Food was mediocre; would rather go to The Keg. Creme Brulee was burnt!

OT
OpenTable Diner
1 review
Dined on June 12, 2021
Overall4food5service4ambience4

So happy to visit with you again. Such a wonderful dinner 🙂

JH
JHoffD
1 review
Dined on June 11, 2021
Overall5food5service5ambience5

Myself and the three other individuals in attendance with me greatly enjoyed our time at the Charcoal Steak House. Staff was so friendly and knowledgeable, the ambiance was beautiful and the food was exquisite! We will definitely be returning.

OT
vipOpenTable Diner
Toronto
2 reviews
Dined on June 11, 2021
Overall4food5service5ambience3

We dined at Charcoal the first day patios re-opened after the COVID-19 emergency brake lockdown.
The service was great and the food was good. Our waitress was friendly and our meals were delivered quickly to our table.

Understandably, the restaurant has expanded their patio out into the parking lot and we were seated beside the road which was quite noisy. It would have been nicer to be away from the road but we were happy to be able to dine out for the first time in a while.

We would certainly return but would put in a request to be seated in the main patio area.

LB
LorraineB
1 review
Dined on June 11, 2021
Overall5food5service5ambience4

If you have any hesitation going out for dinner, there is no worry here. Everyone is safely taken to their tables and all tables are properly spaced.

The service is prompt and the food was delicious. Thoroughly enjoyed the beverages as well. The waitress gave very informative information regarding any questions we had regarding the menu and drinks.

Thanks for a very enjoyable evening.

KS
KellyS
Toronto
1 review
Dined on June 11, 2021
Overall5food5service5ambience5

Great first night back on a patio food and atmosphere were perfect!

BC
BradC
1 review
Dined on June 11, 2021
Overall5food5service5ambience5

It was great to be out on patio, little traffic noise, but I didn’t mind at all

S
Slobo
Toronto
2 reviews
Dined on April 2, 2021
Overall5food5service5ambience5

Great food, service and ambience even during the "covid-19" period.

OT
OpenTable Diner
Toronto
2 reviews
Dined on April 2, 2021
Overall5food5service5ambience5

It was the last night open before lockdown.

Charcoal Steak House
Responded on April 19, 2021

We really appreciated you visiting with us! Thank you so much as well for your wonderful review. We look forward to having you dine with us in house soon! Don't forget.. some of our favourites are still being offered for curbside pickup or Uber Eats delivery (under the Charcoal Steak House) Kevin Blokhuis, Dels General Manager

Report
JH
JohnH
Toronto
1 review
Dined on April 1, 2021
Overall4food5service5ambience4

Our server (Sarah) was fantastic - friendly and very attentive to our needs. The atmosphere was a little bit loud at times despite not being very full. (COVID restrictions).

OT
OpenTable Diner
Toronto
1 review
Dined on March 31, 2021
Overall5food5service5ambience5

Great food & great service as always

OT
OpenTable Diner
Toronto
3 reviews
Dined on March 31, 2021
Overall5food5service5ambience5

Food was delicious, staff is attentive

SP
StevieP
Toronto
1 review
Dined on March 30, 2021
Overall5food5service5ambience5

My family and I are long-time customers of Charcoal Steak house, and all the Charcoal Group restaurants. All of them, and the Charcoal in particular, are top notch places to eat on every level. I have never regretted a decision to eat there. Don’t think twice. Just do it!

KB
KenB
Toronto
1 review
Dined on March 30, 2021
Overall5food5service5ambience4

Charcoal consistently offers what is expected. Good food, nice atmosphere, service that is efficient yet not pushy. They know when to deliver your dinner experience.

The food is done right, good value.

LP
LisaP
Toronto
10 reviews
Dined on March 29, 2021
Overall4food5service4ambience4

Nice dinner.

Report
RW
RichardW
Toronto
1 review
Dined on March 28, 2021
Overall4food4service5ambience5

For the time we are in with covid and all it was worth it

HA
HollyA
Toronto
2 reviews
Dined on March 27, 2021
Overall5food5service5ambience5

Great chef with a great menu! It’s our favourite date night restaurant. The staff is wonderful and the atmosphere is very enjoyable.

OT
OpenTable Diner
Palm Springs
1 review
Dined on March 27, 2021
Overall5food5service5ambience5

Charcoal is and has been my favourite place in the city - service, ambience and food quality always superb!

D
Dinnerfor4
Toronto
1 review
Dined on March 27, 2021
Overall2food2service5ambience5

Service was incredible. Beautiful restaurant. Food was kinda blah and lacked seasoning. Veggies were super undercooked. Steak was grisly..

MS
MikeS
Toronto
1 review
Dined on March 24, 2021
Overall5food5service5ambience5

Excellent service. Had a great time with my wife.

RE
RossE
Toronto
7 reviews
Dined on March 24, 2021
Overall5food5service5ambience5

An excellent steak dinner! Our waitress was excellent- friendly, knowledgeable, delivered food in a timely fashion. A lovely quiet place for celebrating a 50th birthday. Highly recommend it!

OT
OpenTable Diner
Toronto
8 reviews
Dined on March 23, 2021
Overall5food5service5ambience5

First time going... and have to say exceeded my expectations. Hubby has high standards for his steak so I got him the wagyu steak and he is still complementing it. Thank you for the great service and the delicious food... definitely get what you pay for! Can’t wait to come back again

FAQs

You can order delivery directly from Charcoal Steak House using the Order Online button. Charcoal Steak House also offers delivery in partnership with Uber Eats. Charcoal Steak House also offers takeout which you can order by calling the restaurant at (519) 893-6570.

Charcoal Steak House is rated 4.6 stars by 2467 OpenTable diners.

Charcoal Steak House does offer gift cards which you can purchase here http://charcoalgroup.ca/giftcards.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Charcoal Steak House