Charcoal Steak House

4.7
2617 Reviews
CAN$31 to CAN$50
Steakhouse
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 65 years. Enjoy AAA Steaks, richly marbled wagyu, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Our Martinis Bar with summer patio offers the full Steak House menu or light meals in a more casual setting. We are currently offering socially distanced dining indoors and on our enclosed patio area.

Support Charcoal Steak House during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Contact tracing information collected
  • Proof of vaccination required to dine indoors
What 2617 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.6
food
4.8
service
4.7
ambience
4.4
value
Noise · Moderate
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MN
MNO999
1 review
Dined on January 4, 2022
Overall5food5service5ambience5

This place is always perfect. Staff are friendly and the food is always amazing. This has been my favourite restaurant literally since I could talk and is the one restaurant I miss when I’m out of town. I recommend this to everyone, you won’t be disappointed.

If you’re not sure what to order I highly recommend the wonton nachos 😋 they’re light and crispy with great flavour in every bite. The peanut sauce and wasabi sour cream complement each other like you wouldn’t believe.

JM
JanelleM
Toronto
3 reviews
Dined on January 4, 2022
Overall5food5service5ambience5

Great food. Steak was perfect. All the food had great presentation and taste. Can’t go wrong. Amazing customer service as well.

MD
MichaelD
Toronto
1 review
Dined on January 3, 2022
Overall5food5service5ambience5

I've enjoyed Charcoal Steakhouse for over 60 years & last night was as good as ever. Keep it up.

EB
ElyseB
1 review
Dined on January 3, 2022
Overall5food5service5ambience5

absolutely amazing time at the Charcoal Steak House! The service was the best I've had! Our server was wonderful, helpful and he made our experience great! The food was wonderful as well. Cauliflower bites were tasty, steak was cooked to perfection and the wine and dessert our server suggested were perfect! I cannot wait to return! :)

CR
vipCaroleR
9 reviews
Dined on January 3, 2022
Overall5food5service5ambience5

Always love to sit at the bar. Louise and Whitney take great care of us. Hopefully we will see them again soon. We wish them all the best in this crazy time.

MH
MilosH
Toronto
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

Excellent food as always , our fifth new years eve celebration there,

A
Andy
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

Service was impeccable and the food was as good as it gets. Our waitress was phenomenal... she is the one of the main reasons Charcoal is such a go to destination.

OT
vipOpenTable Diner
Toronto
14 reviews
Dined on December 31, 2021
Overall1food1service1ambience1

Made a reservation a few weeks in advance for Charcoal on NYE. When I showed up last night they tried to pawn us off to a table in Martini’s in the enclosed patio. Don’t try this nonsense again on me!!! Ridiculous.

F
Foodie555
1 review
Dined on December 31, 2021
Overall3food3service3ambience4

Wagu beef was perfect (Pittsburg). The escargot was warm, not hot, under the melted cheese Scallops were overdone in our opinion. Mousse was delicious but runny. Coffee wasn’t hot. The twice baked potato was delicious but probably too rich with the wagu beef, again just our opinion.
Was surprised that $95.00 per person fixed menu New Years dinner didn’t include coffee.
Overall we enjoyed our evening because we don’t do things like that a lot. The restaurant was very nice, very clean and tables were very spread out so we felt safe with respect to COVID, however we are both triple vacc’d. Our waitress was good but the whole place seemed a bit discombobulated.

TG
vipTaraG
Toronto
3 reviews
Dined on December 31, 2021
Overall5food5service5ambience5

Fabulous New Years Eve menu

SB
SeanB
Toronto
10 reviews
Dined on December 31, 2021
Overall5food5service5ambience5

A great New years eve. Always look forward to dining at Charcoal for special events. The food and service were outstanding.

BO
BrianneO
1 review
Dined on December 30, 2021
Overall4food4service5ambience4

Service was great. Food taste was amazing. Cost on par with other steakhouses.

KD
KousikD
Toronto
7 reviews
Dined on December 30, 2021
Overall5food5service5ambience5

The experience was awesome and waiting for the next opportunity to go back there. Great place, great food and super service.

EB
EdwardB
1 review
Dined on December 29, 2021
Overall2food2service2ambience3

To start the oysters were amazing, but that was about it. The veggies were wilted but hard inside, quite the feat, and the mashed potatoes were cold (NY Pepper Steak). The appetizer was overcooked (escargot). My wife ordered a medium steak and was given a rare steak, medium rare as best. Definitely will not be going back.

KC
KellyC
Toronto
3 reviews
Dined on December 29, 2021
Overall5food5service5ambience5

It is a bit price but totally worth it. The food and atmosphere are second to none.

WT
WilliamT
1 review
Dined on December 29, 2021
Overall4food5service5ambience4

Although I no longer live in K-W, whenever I’m back I always pay at visit to the CSH and I’m never disappointed. Maybe I’m of a certain age now but I found the music, well, unbefitting of the CSH! Food is five star!

AP
AngelaP
Toronto
9 reviews
Dined on December 28, 2021
Overall5food5service5ambience5

We went for my husbands birthday. Fabulous meal and service! We will definitely go back again. Zoey our server was amazing. Five stars all the way!

OT
vipOpenTable Diner
Las Vegas
1 review
Dined on December 28, 2021
Overall2food3service1ambience3

I was super disappointed with my dining experience last night at Charcoal. I came for my 30th birthday dinner with one friend, and we had very poor service from our waitress. Our (large) appetizer wasn’t even on our table ten minutes before she brought out our mains, making us feel very rushed. When we made a comment about not being nearly ready for the next dish, and asking what could be done (kept warm, etc), we received a pretty rude response. I ended up asking another waitress to bring the floor manager over (a rare “Karen” moment) to provide the feedback, and he ensured that we had the appropriate amount of time in between our courses and had the kitchen remake the mains. Appreciate that!

OT
OpenTable Diner
Toronto
1 review
Dined on December 28, 2021
Overall5food5service5ambience5

Great meal and fantastic atmosphere. Our server was also very good and professional.

LB
LizB
Toronto
4 reviews
Dined on December 28, 2021
Overall3food3service5ambience4

Really great caesar salad. Service is excellent. Just think they should have some lesser expensive menu options.

MA
MichaelA
Toronto
2 reviews
Dined on December 27, 2021
Overall4food4service3ambience5

Meat was tasty there was a lack of vegetables .

SS
ShariS
Toronto
11 reviews
Dined on December 27, 2021
Overall4food3service5ambience5

I have been going to Charcoal for years and haven't had a bad meal. Having saying that, our table agreed that it's not up to their standards of a few years ago. At one time as you were fitted you received a small relish tray and a basket of rolls and butter. Then the relish tray disappeared but the rolls remained, now the rolls are gone😡
Compared to The Keg, who still place thier delicious warm bread on your table. Also my husband order his favorite dinner BBQ ribs, that always included their apple compote /applesauce, it's now also gone.
Charcoal is cutting to many corners, it doesn't inspire me to go back anytime soon.

H
Happy01
Toronto
8 reviews
Dined on December 27, 2021
Overall5food5service5ambience5

Enjoyed another lunch without being rushed out of the restaurant. Servers very attentive.

HW
HenryW
1 review
Dined on December 27, 2021
Overall5food5service5ambience5

The food was excellent as expected.
Cooked to perfection and very flavorful.
Our server was very attractive and detailed with our food allergies.
Great for our family Christmas.

JH
JulieH
1 review
Dined on December 26, 2021
Overall5food5service5ambience5

We are always happy with the quality of both food and service!

OT
OpenTable Diner
Toronto
1 review
Dined on December 24, 2021
Overall5food5service5ambience5

The wagyu steak was phenomenal, the service was perfect, we had such a lovely evening!

OT
OpenTable Diner
Toronto
3 reviews
Dined on December 24, 2021
Overall5food5service5ambience5

Christmas Eve dinner

MS
MikeS
1 review
Dined on December 24, 2021
Overall5food5service5ambience5

Everything was cooked perfect! Servers were great. First time eating here, won't be the last. Perfect Christmas eve dinner!

M
Martin
Toronto
1 review
Dined on December 23, 2021
Overall5food5service5ambience5

We always enjoy eating at the Charcoal Steak House.

YH
YvetteH
1 review
Dined on December 23, 2021
Overall5food5service5ambience5

Amazing experience - food / service / & atmosphere were outstanding!!
Highly recommend!!

E
Eatingagain
Toronto
5 reviews
Dined on December 22, 2021
Overall5food5service5ambience5

The evening at Charcoal Steak House with a friend was just what we were looking for - the steak was done to perfection, the table and room with the fireplace created an ambience that was just right. It was a great evening and the staff was friendly and looked after your every needs.

RM
RobM
1 review
Dined on December 22, 2021
Overall4food4service5ambience4

Very nice ambiance,food excellent.staff very polite

RM
RandyM
Toronto
1 review
Dined on December 22, 2021
Overall5food5service5ambience5

Each person of our 6 person party ordered something different and each entree was great. Service was efficient and personable. All of our party had ceasar salad and it was wonderful.

C
Cadu
Toronto
1 review
Dined on December 22, 2021
Overall1food1service1ambience4

We had just got married and went to celebrate at the Charcoal. It was very disappointing. It took a good 35 to 45 minutes to get all of our drinks.....there were 4 of us......
We ordered a glass of wine with dinner and did not get it till we were almost done our dinner.
The escargots were dry, the calamari was unimpressive.
I realize that restaurants are having a hard time with staffing but this did not seem to be the issue as there was lots of staff on and this was at 1:30 in the afternoon.

CH
ChristineH
Toronto
1 review
Dined on December 22, 2021
Overall4food4service4ambience4

Amazing meal ! Whoever was cooking the steaks that afternoon was spot on!

OT
OpenTable Diner
Toronto
1 review
Dined on December 21, 2021
Overall5food5service5ambience5

The service and meal were exceptional! We both had the filet mignon and it melted in your mouth. Perfect meal to celebrate our engagement.

RT
RyanT
1 review
Dined on December 21, 2021
Overall5food5service5ambience5

Food was great, service was amazing. It was fast, but not pushy fast. We got our food exactly when we needed it.

I think our server was named Beth....she was great

ST
SteliosT
1 review
Dined on December 19, 2021
Overall3food3service4ambience4

food was great! server was good but service was slow..then to dessert..ordered apple cobbler and it was ice cold..same temp as the ice cream on top..first substandard visit in many years...

TM
TrevorM
1 review
Dined on December 18, 2021
Overall5food5service5ambience5

Wonderful dining experience. Our wait staff were perfect. Food is always great.

ML
MLSA4616
Toronto
3 reviews
Dined on December 18, 2021
Overall5food5service5ambience5

So refreshing to visit a long established institution and see that the tradition continues. Wonderful meal with friends. Knowledgable and personable staff, great tasting eats at reasonable prices. The ambiance is second to none. Well done. Thank you.

FAQs

Charcoal Steak House offers takeout which you can order by calling the restaurant at (519) 893-6570.

Charcoal Steak House is rated 4.7 stars by 2617 OpenTable diners.

Charcoal Steak House does offer gift cards which you can purchase here http://charcoalgroup.ca/giftcards.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Charcoal Steak House