Charcoal Steak House

4.6
2504 Reviews
CAN$31 to CAN$50
Steakhouse
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy AAA Steaks, richly marbled wagyu, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Our Martinis Bar offers the full Steak House menu in a more casual setting. We are currently offering socially distanced dining indoors and on our enclosed patio area.

Support Charcoal Steak House during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Contact tracing information collected
What 2504 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.6
service
4.5
ambience
4.4
value
Noise · Moderate
96% of people would recommend it to a friend
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G
George
Kansas City
6 reviews
Dined a day ago
Overall3food2service4ambience3

Charcoal was our favourite go-to steakhouse for years now. This time we celebrated my wife’s birthday with steaks.

The staff was very courteous and did everything to make our experience great.

However it seems some things changed since our last time. While every meal we ordered was nicely prepared, our food arrived late due to a backlog and the steaks suffered for it: the peppercorn NY striploins we asked medium-well were charred black and my wife’s was almost dry inside.

We would have been okay with the wait, but apparently prices have also gone up, and while previously we had steaks for around $25 they are currently around $45.

The patio was also very noisy, we often couldn’t hear each other over the table.

DO
DestinyO
1 review
Dined 4 days ago
Overall5food5service5ambience5

I had such a great experience there. It was my first time there. And I was on a date so it was perfect!! My steak was too rare so they made me a new one on the house. Best service I have had in a long time. The staff is incredible and so is management. I highly recommend this restaurant.

OT
OpenTable Diner
Toronto
3 reviews
Dined 4 days ago
Overall5food5service5ambience5

Amazing experience with the staff. The food never disappoints (filet mignon and ribs).

TD
TDru
1 review
Dined 5 days ago
Overall5food5service5ambience5

Great food, great service, great value. Would recommend to a friend.

w
wysocki1965
Toronto
2 reviews
Dined 7 days ago
Overall3food3service4ambience3

Asked for no mushrooms and my plate was full of them - they did offer to remove them however I already started to eat so I just set them aside.

Overall the restaurant is good - food is delicious

RD
RoseD
1 review
Dined on July 23, 2021
Overall5food5service5ambience5

It was the first time that I have been to a restaurant in over a year and I took at friend for her birthday. It was a wonderful experience, we were on the patio surrounded by beautiful flowers. The service was impeccable and the food was amazing as always. The birthday dessert was perfect! We were just so happy to be there. Thank you for always providing a memorable time.

Rose Doerner.

OT
OpenTable Diner
Toronto
1 review
Dined on July 20, 2021
Overall5food4service4ambience5

Great service, decor and food

TG
TerriG
Key West
1 review
Dined on July 20, 2021
Overall5food5service5ambience5

Birthday dinner for my husband and the service cleanliness and food all outstanding! Mini beef Wellington’s to die for!

OT
OpenTable Diner
Toronto
1 review
Dined on July 17, 2021
Overall5food5service5ambience5

Food was excellent. Service was excellent. This is my favourite spot to take out of town guests for a treat.

r
robbrown
1 review
Dined on July 17, 2021
Overall5food5service5ambience5

Excellent service most enjoyable dinner out with friends. The new Reno’s at the charcoal/martinis is beautiful

PL
PaulaL
Toronto
1 review
Dined on July 17, 2021
Overall5food5service5ambience5

The tables are spaced so well - very private. Food and service are always wonderful.

A
Ashs
Tampa
9 reviews
Dined on July 16, 2021
Overall5food4service5ambience5

Patio was amazing! Service was the best as always!

T
vipThunderbay1
Toronto
27 reviews
Dined on July 16, 2021
Overall5food5service5ambience5

We have missed dining out and it was wonderful to go back. Sat outside . Very good food as always.

OT
OpenTable Diner
1 review
Dined on July 15, 2021
Overall1food3service1ambience1

Waited for 35 minutes to be sat even though I had a reservation

BM
BillM
Toronto
1 review
Dined on July 13, 2021
Overall4food5service3ambience3

Great food, Covid Protocols in place and they have done the best the can. Only negative was it took along time to close out our bill at the end of the dinner.

LB
LisaB
Toronto
11 reviews
Dined on July 13, 2021
Overall5food5service5ambience4

Always a great experience at Charcoal Steak House. Amazing food, outstanding service and loved dining outside. The covered patio was great due to weather conditions. Would recommend any day, anytime.

OT
OpenTable Diner
1 review
Dined on July 10, 2021
Overall4food2service5ambience5

Charcoal has always been one of my favourite spots - delicious food, amazing service, and yummy cocktails. Unfortunately on our last visit, the food was underwhelming. The cauliflower wings, calamari, and fish tacos were incredibly salty and difficult to finish.

Despite the negative experience with the food, the cocktails and service were still amazing!

KM
KaraM
1 review
Dined on July 8, 2021
Overall5food5service5ambience5

The fish tacos were excellent! Also I have one family member that is vegan and they have a rather extensive menu for vegetarians and vegans which I thought was great! Definitely can’t wait to go back!
Kara

OT
OpenTable Diner
Toronto
1 review
Dined on July 7, 2021
Overall5food5service5ambience5

We had an amazing time! Our sever took such good care of us, would go back anytime

OT
OpenTable Diner
Toronto
1 review
Dined on July 6, 2021
Overall4food3service4ambience4

Mediocre steak at a premium price.

OT
OpenTable Diner
Toronto
3 reviews
Dined on July 6, 2021
Overall5food5service5ambience5

Another great experience at the Charcoal Steakhouse. Will return soon.

K
Kinger
Toronto
13 reviews
Dined on July 5, 2021
Overall5food5service5ambience4

Great service, good “patio” experience under the tent. Food was awesome!!!

JG
JGAZ
Toronto
2 reviews
Dined on July 4, 2021
Overall4food4service4ambience3

Always an enjoyable outing at the Charcoal. Great food quality has been maintained. Pandemic seems to have caused prices to escalate tremendously. I suspect staff wages have increased. It gets confusing & costly when you have to add 31-35% to what you are buying.

OT
vipOpenTable Diner
Toronto
12 reviews
Dined on July 4, 2021
Overall5food5service5ambience5

I’m never let down by the charcoal/martinis. Food is always really good!

TD
vipTravelnDine
Toronto
34 reviews
Dined on July 3, 2021
Overall3food3service1ambience5

Steaks were good, but overcooked. Service was terrible.

Charcoal Steak House
Responded on July 5, 2021

Thank you for providing us with your feedback. My sincere apologies for your experience on Saturday night. I have reached out to you privately in hopes to speak with you directly. I hope to hear from you soon. Dave Ambrose Complex General Manager

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LT
LorraineT
1 review
Dined on July 3, 2021
Overall5food5service5ambience5

Awesome ambiance with patio. Great service. Will be back.

Charcoal Steak House
Responded on July 5, 2021

We are so happy that you enjoyed our Patio! We look forward to your next booking! Derek McLay Service Manager Martini's

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N
Nozz
Toronto
3 reviews
Dined on July 3, 2021
Overall5food5service4ambience5

Amazing patio for a night out. Food was amazing and everyone was very friendly

Charcoal Steak House
Responded on July 5, 2021

Thank you for the kind words and 5 Stars! We are glad you had a great night out on our Patio! Looking forward to seeing you again soon!! Derek McLay Service Manager Martini's

Report
OT
OpenTable Diner
Toronto
1 review
Dined on July 3, 2021
Overall5food5service5ambience5

It was great

Charcoal Steak House
Responded on July 5, 2021

Thank you so much for the 5 stars!! Derek McLay Service Manager Martini's

Report
OT
OpenTable Diner
Toronto
4 reviews
Dined on July 3, 2021
Overall5food5service5ambience5

One of the best meals we have ever had at Charcoal. Definately looking forward to returning on a date night!!

Charcoal Steak House
Responded on July 5, 2021

Thank you so much!!! We cannot wait for you next date night either!! Derek McLay Service Manager Martini's

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BJ
BillJ
Toronto
1 review
Dined on July 2, 2021
Overall5food5service5ambience5

Cathy B was an excellent server and helped to make our birthday celebrations even better. Thanks Cathy!

Charcoal Steak House
Responded on July 5, 2021

We are so happy that Cathy was able to make your birthday celebrations extra special this year!!! Derek McLay Service Manager Martini's

Report
TM
TimM
Toronto
8 reviews
Dined on July 1, 2021
Overall5food3service5ambience5

Great atmosphere and ambiance. The food was good out of the 4 of us 2 had fillet mignon with stuffed potatoes. Personally the garlic in the potatoes was overpowering & took away from the steak. We went to the charcoal last July 1st as well for an anniversary birthday dinner.

Charcoal Steak House
Responded on July 5, 2021

We are certainly glad you enjoyed your patio experience with us!! So glad you have chosen to spend your special days with us!! We are sorry that the Twice Baked Potatoes weren't exactly as you would like them! We will definitely pass along the information to the culinary team to ensure that our food items have the top notch flavours you are expecting! Derek McLay Service Manager Martini's

Report
5
56backwards
Toronto
1 review
Dined on July 1, 2021
Overall5food5service5ambience5

Birthday dinner. Great experience. Charcoal steakhouse is my favourite restaurant

Charcoal Steak House
Responded on July 5, 2021

Thank you for your kind words and 5 Stars! Hope to see you in again soon! Derek McLay Service Manager Martini's

Report
CG
CatherineG
Toronto
6 reviews
Dined on June 27, 2021
Overall5food5service5ambience5

Perfect patio!
Service/ menu selection outstanding
This restaurant never disappoints

OT
OpenTable Diner
Toronto
1 review
Dined on June 27, 2021
Overall5food4service5ambience5

Our server was very nice! Great service from everyone.
The attached covered patio was lovely, didn’t go in the tent.

OT
OpenTable Diner
Toronto
2 reviews
Dined on June 27, 2021
Overall5food5service5ambience5

Always a pleasure dining at this location. The service is always terrific, and not over done (too attentive). Stella was a wonderful waitress, and the manager was kindly making rounds to tables to ensure a great experience. For outdoor dining they created an additional section beneath a white tent and artificial grass (and real flowers) which I thought was well done as an alternative. There is an adequate amount of plant-based options for vegans. I had the garden salad with the plant-based chicken which was quite good!! I very much enjoy this location, and will return again. Thank you!!

OT
OpenTable Diner
1 review
Dined on June 27, 2021
Overall5food5service5ambience4

It was the first time we have eaten at a restaurant in a year. It was wonderful. So great to get out and the food was amazing.

G
Guest12345
1 review
Dined on June 26, 2021
Overall4food4service4ambience4

Nice place 👌 good atmosphere and food was amazing

RA
RANDYB
Toronto
2 reviews
Dined on June 25, 2021
Overall5food5service5ambience5

Consistently great food and service, with a good atmosphere to enjoy. Always like to eat here for business or personal. Highly recommend.

OT
OpenTable Diner
Toronto
1 review
Dined on June 24, 2021
Overall5food5service5ambience5

Rebecca is an amazing server! Fantastic recommendations and very attentive. Will be back!

GA
GillianA
Toronto
1 review
Dined on June 24, 2021
Overall4food5service3ambience5

We had reservations for 7:30 and had to wait till 8 to be seated, we stood in the lobby for almost 30 min waiting for our table. Other than that it was excellent and our server was lovely

FAQs

You can order delivery directly from Charcoal Steak House using the Order Online button. Charcoal Steak House also offers delivery in partnership with Uber Eats. Charcoal Steak House also offers takeout which you can order by calling the restaurant at (519) 893-6570.

Charcoal Steak House is rated 4.6 stars by 2504 OpenTable diners.

Charcoal Steak House does offer gift cards which you can purchase here http://charcoalgroup.ca/giftcards.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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