Charcoal Steak House

4.6
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2101 Reviews
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CAN$30 and under
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Steakhouse
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Join us for our Inventive and creative REDEMPTION Brunch Saturday and Sundays from 10 - 2 and try our enlightened Vegan Version Menu Our pastry team has crafted delicious desserts to add that perfect finishing touch. Round out your dining experience with a selection from our Sommelier -selected wine list.
What 2101 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.6
service
4.5
ambience
4.1
value
Noise · Moderate
93% of people would recommend it to a friend
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A
Toronto
25 reviews
Dined 7 days ago
Overall 4food 4service 4ambience 4

Graeat as always

JM
Toronto
4 reviews
Dined 7 days ago
Overall 5food 5service 5ambience 5

Our Ribeye steaks were absolutely delicious! And the service was amazing. Thank you for another great meal. :)

O
Toronto
3 reviews
Dined on September 12, 2019
Overall 5food 5service 5ambience 5

Most enjoyable evening, excellent service and meal

T
Toronto
17 reviews
Dined on September 10, 2019
Overall 5food 4service 5ambience 5

Beet salad was wonderful!!!

MG
1 review
Dined on September 9, 2019
Overall 5food 5service 5ambience 5

The food was excellent and the service was great! We were celebrating our 30th anniversary and they had a very special dessert prepared for us- great overall experience!

RO
Toronto
9 reviews
Dined on September 9, 2019
Overall 5food 5service 5ambience 4

The service and food were excellent. The washrooms were clean and well stocked. The atmosphere was great. While we did not use it the private room was in use during our stay and because of that the noise level was held down.

JG
1 review
Dined on September 8, 2019
Overall 4food 4service 5ambience 5

Restaurant was wonderful for the most part. Surprised they did not provide table bread before our appetizers and meals based on how much we were spending.
We ordered prime rib which was larger than the stated size on the menu (not complaining). Came out rarer than we had anticipated.
Lobster tail was the best I’ve ever had.
Overall excellent restaurant.

Charcoal Steak House
Responded on September 10, 2019

Thank you for your review Jen! We discontinued bread service a couple of years ago now since we found most of our guests had moved away from eating bread before their meals. Please do not be afraid the next time you are in to ask for bread as I am sure we could find something for you - as well, our garlic bread with cheese is to die for! We look forward to seeing you again soon!

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D
1 review
Dined on September 7, 2019
Overall 5food 5service 5ambience 5

The best steak house in KW. Really enjoyed place being quiet.

MS
Toronto
1 review
Dined on September 7, 2019
Overall 4food 4service 5ambience 3

Excellent service. My wife loved her beef tenderloin. My ribeye did not seem to have much flavour. Will definitely be back again, as we have had good experiences in several previous experiences.

c
Toronto
6 reviews
Dined on September 6, 2019
Overall 5food 5service 5ambience 4

Charcoal Steak house has been a Kitchener landmark for many years. It has been updated over the years and has an excellent ambiance for fine dining in the dinning room or a night out at or around the bar. noise level never interferes with table conversation.
All staff from the moment you walk in the door are pleasant and make you feel welcome and at home.
Menu has a good selection from appetizers to main dishes, portions are good to large and the presentation and flavours are first class. Don't forget to try and save room for a decadent desert.
This is our go-to restaurant in Waterloo Region for that special occasion or a great night out meal.

Charcoal Steak House
Responded on September 10, 2019

Thank you so much for your wonderful review! I will be posting this for all of the staff to see! Thank you again!

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OT
Toronto
4 reviews
Dined on September 5, 2019
Overall 5food 5service 5ambience 5

Always accommodating and enjoyable. We look forward to our next visit.

Charcoal Steak House
Responded on September 6, 2019

Thank you so much for your feedback! We look forward to having you back!

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b
Toronto
1 review
Dined on September 4, 2019
Overall 5food 4service 5ambience 4

An absolutely outstanding restaurant with a historical reputation for quality and excellent customer service. As always, we were not disappointed. Thank you for helping to make our evening very special!!

Charcoal Steak House
Responded on September 8, 2019

We are very lucky to have had such community support for the last 63 years so thank you for your incredible review and continued support!

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TE
Toronto
1 review
Dined on September 3, 2019
Overall 5food 5service 5ambience 5

Great Place ! My wife has been going since the HiWay Market days

Charcoal Steak House
Responded on September 6, 2019

We are so lucky to so many loyal long time guests that still come on a regular basis! Thank you so much for your wonderful Tim and we look forward to seeing you again soon!

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OT
Toronto
1 review
Dined on September 3, 2019
Overall 5food 4service 4ambience 4

Attending a concert locally

Charcoal Steak House
Responded on September 6, 2019

Hope the concert was as great as your time with us! Thank you for dining with us!

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F
Toronto
1 review
Dined on September 1, 2019
Overall 4food 5service 3ambience 4

The food was fantastic.

We made a reservation on-line for 8pm. Unfortunately, the restaurant was planning to close early in order to commence some renovations. As a result we felt a little rushed during our meal. It would have been nice if we were notified in advance regarding timing.

Charcoal Steak House
Responded on September 6, 2019

I'm so sorry that you felt like you were rushed out Fergie. We did have some maintenance that we were doing that evening but that should not have effected your experience so I am sorry that it did. I am however glad you enjoyed your meal! We will be more vigilant about posting any modified hours for our guests to know ahead of time (which rarely ever happens!). We look forward to seeing you again!

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AA
1 review
Dined on August 28, 2019
Overall 5food 5service 5ambience 5

We were given the perfect table for our large group...service and food were amazing...cozy ambiance, we will certainly come back for more celebration dinners!

Charcoal Steak House
Responded on August 31, 2019

Thank you so much for your review! We really enjoyed celebrating with all of you! We look forward to seeing all of you again soon!

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JE
Toronto
1 review
Dined on August 22, 2019
Overall 5food 5service 2ambience 5

I’ll start by saying that Charcoal is our favourite restaurant. I do however have a complaint about our most recent visit. It was my wife’s birthday. The server noticed my wife opening a gift and asked what we were celebrating. My wife told her it was her birthday. At the end of our meal, she told us she had a special dessert for the birthday girl. She received the dessert and enjoyed it. Then I received the bill. $2.25 for “Bday Dessert.” Not a lot of money, but caught me off guard. Normally a bday dessert is complimentary, but if not, you would expect the server to tell me there will be a charge. I didn’t say anything and paid the bill, so as to keep my wife’s birthday positive. I’m sure most people would not be happy receiving a bill for a dessert that is presented to them as a “special dessert for the birthday girl.”

I hope you change your practise on this before you upset more people.

Charcoal Steak House
Responded on August 26, 2019

J Eagle, thank you for your review, I appreciate your time in writing to us concerning your recent Birthday Celebration. My apologies that there was an error in your bill. Certainly, it will never be our practice to include a charge for a complimentary dessert and this was clearly our mistake. I've forwarded this experience on to our service leaders to address this with our team to ensure it is not repeated. -All the Best - The Charcoal Team.

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RW
Toronto
2 reviews
Dined on August 21, 2019
Overall 3food 4service 5ambience 2

My guests and I found the noise level to be very high and it was difficult to have a conversation without raising our voices which only contributed more to the noise. As always the food was excellent but I had to ask for another baked potato as it was clearly bad. Glad I ordered sour cream on the side or I would not have noticed. The service was exceptional as always.

T
Toronto
18 reviews
Dined on August 21, 2019
Overall 5food 5service 5ambience 5

Lunch meeting radio station was way too loud.Food awesome as always

T
Toronto
18 reviews
Dined on August 19, 2019
Overall 5food 5service 5ambience 5

Great as always

Charcoal Steak House
Responded on August 22, 2019

Thank you!

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WS
Toronto
1 review
Dined on August 18, 2019
Overall 4food 5service 4ambience 5

The food was fantastic as usual as well as the atmosphere on the patio. Service was a little shaky with our drinks being delayed.

Charcoal Steak House
Responded on August 22, 2019

Sorry for the delay with your drinks William but I am glad you enjoyed our patio. This is our 3rd summer with it and we cannot believe we did not have it sooner! We look forward to seeing you again soon.

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BK
Naples
2 reviews
Dined on August 14, 2019
Overall 5food 5service 5ambience 5

All good ambiance service and food

Charcoal Steak House
Responded on August 22, 2019

Thank you for your review Bill. We look forward to seeing you again soon!

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b
Toronto
2 reviews
Dined on August 10, 2019
Overall 5food 5service 5ambience 4

Food was delicious & server was great! We greatly appreciated the time taken to wish us a happy anniversary on our dessert plate (in chocolate drizzle form) :)

Charcoal Steak House
Responded on August 15, 2019

Happy Anniversary again! We look forward to celebrating with you again next year! (Hopefully sooner though!) Thank you for your review.

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BT
1 review
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

Great place to dine. Food was great, service was amazing, ambiance was nice and well-lit unlike some other fancy restaurants. A little on the expensive side, but well worth it every once in a while!

Charcoal Steak House
Responded on August 15, 2019

Thank you so much for your wonderful review! We look forward to having you dine with us again soon!

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T
Toronto
18 reviews
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

Best beef dip in Kitchener Waterloo. And the beet salad is wonderful.

Charcoal Steak House
Responded on August 10, 2019

Always our pleasure!!

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OT
1 review
Dined on August 8, 2019
Overall 5food 5service 5ambience 5

Our server was fantastic! Love her. She’s been there for years but I don’t remember her name. She has the tall black hair and beautiful makeup! Anyways everything was fantastic over all 👍

Charcoal Steak House
Responded on August 15, 2019

Thank you for your wonderful review and I will let Stella know your praise for her. We are so lucky to have so many wonderful staff like Stella for many years! We look forward to seeing you again soon and make sure you ask for Stella the next time you are in!

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RL
Toronto
22 reviews
Dined on August 7, 2019
Overall 4food 4service 5ambience 5

A staple in the KW area that never disappoints

Charcoal Steak House
Responded on August 9, 2019

Thank you so much Rog. We are very lucky to have so many loyal guests and still have so many new ones trying us out everyday. Thank you!

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BC
1 review
Dined on August 3, 2019
Overall 5food 5service 5ambience 4

Went to celebrate a birthday and an anniversary. First time here and chose based on the online reviews. Was greeted and seated right away and our waiter brought us all water and menu's fairly quickly. We ordered the calamari appetizer and escargots to share. Both were delicious. The calamari dish also had some tempura asparagus and mushrooms which was a nice surprise. We all ordered the rib eye medium rare. All were cooked perfectly and very tender and tasty. If I wanted to be nit picky I would say that I normally like my steak a little thicker, these were about an inch thick. We all cleaned our plates though. Since we were celebrating they brought us a brownie dessert to share which was yummy and we also ordered a creme brulee to share and some apertifs. All in all a very good meal and the service was excellent. Will definitely return if in the area.

Charcoal Steak House
Responded on August 9, 2019

It was so great to celebrate with you Brian! We love that you found us through online reviews and that you are contributing to other new guests looking for a great place to dine. Thank you so much and we look forward to celebrating with you again the next time you are in the area! Thank you again!

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T
Toronto
18 reviews
Dined on August 3, 2019
Overall 5food 5service 5ambience 4

It is a staple for us to dine at the charcoal steakhouse or martinis. Highly recommend trying it if you haven’t.

Charcoal Steak House
Responded on August 9, 2019

Great to have you dine with us again! Thank you so much and we will see you again soon!

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S
Toronto
1 review
Dined on July 29, 2019
Overall 3food 3service 5ambience 4

Service: good
Ambience: good
Food: meh
Prices: expensive

I had a mix of 4 different appetizers along with oysters and a small side of ribs.

My impression at the end of the day? Expensive bar food.

Charcoal Steak House
Responded on July 31, 2019

Thank you for taking a moment to review us, we appreciate your time and feedback! I hope you enjoyed the array of appetizers during your last visit, it sounds like you were able to taste a good selection from our menu. We'd love to have you back for one of our succulent main courses and round out your experience. If ever our dishes feel overpriced, check out the back page of our menu, we list all our local suppliers, so you can see the quality that goes into each dish. Cheers, -The Charcoal

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ST
1 review
Dined on July 29, 2019
Overall 5food 5service 5ambience 5

Superb attention to detail by kitchen staff, waitress and maitre d'. Brown sugar ribs just as delicious as I remember them. Seasonal vegetables cooked to perfection. Our dinners arrived hot, the way they should be presented.
Very impressed!

Charcoal Steak House
Responded on August 1, 2019

Thank you so much for your review Sue! I am so happy you had a wonderful experience with us! We look forward to celebrating with you again soon!

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C
Toronto
6 reviews
Dined on July 28, 2019
Overall 5food 5service 5ambience 5

Terrific food, particularly for carnivores, and terrific service. Conscientious staff.

CE
Toronto
1 review
Dined on July 28, 2019
Overall 5food 5service 5ambience 5

The renovations look great and the food was top notch.
Our server was excellent and the whole night was very enjoyable.

Charcoal Steak House
Responded on August 1, 2019

Thank you so much for your review. We are so proud of our changes here and that guests are loving it as much as we are! I have passed your wonderful comments about your server to her. Thank you so much again!

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LG
Toronto
2 reviews
Dined on July 28, 2019
Overall 5food 5service 5ambience 5

Perfect location for a birthday celebration! The service was great and good is always good.

Charcoal Steak House
Responded on July 31, 2019

Thank you Lucky Girl for the awesome 5 Stars! Hope to see you back for another memorable night! Cheers! -The Charcoal

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OT
1 review
Dined on July 27, 2019
Overall 5food 5service 4ambience 5

Retirement

Charcoal Steak House
Responded on August 9, 2019

Thank you for dining with us and please enjoy your retirement!

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NH
Toronto
1 review
Dined on July 26, 2019
Overall 5food 5service 5ambience 2

From start to finish our experience was fantastic! Helpful suggestions from our server proved delicious and a misfire on a steak was quickly rectified with kindness and class.

A celebration dinner for the books! Your staff made our visit memorable and tasty. We feasted like kings and left feeling satisfied and happy.

My only note of constructive criticism is that the TVs on the Steakhouse side were distracting and honestly, disappointing. I understand the recent renovation, but think despite opening up the restaurant the Steakhouse side should’ve maintained some of its class. It was sad to see all of the old charm lost.

Charcoal Steak House
Responded on July 31, 2019

Natalie thank you for your review! It's great to hear that you had a memorable night with us! I appreciate as well the input about TVs. On your next visit with us, we have many many seating options that have no screens in sight, allowing you to focus on what is most important: the company at your table. We hope to have you back for another 5 star night. Cheers, -The Charcoal Steak House

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DM
1 review
Dined on July 23, 2019
Overall 5food 5service 5ambience 5

Overall excellent experience from beginning to end

Thanks to all staff

Charcoal Steak House
Responded on July 27, 2019

Thank you so much for your review Doug and I have passed your comments on to your server as well. We hope to see you again soon!

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OT
1 review
Dined on July 21, 2019
Overall 4food 4service 4ambience 4

Gave us free desert, greatly appreciated

Charcoal Steak House
Responded on July 23, 2019

We were happy you came and had your celebration with us! We hope to see you again soon!

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CW
1 review
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

AMAZING! The service and food both surpassed my expectations. It was my first time at this restaurant but I will definitely be back again.

Charcoal Steak House
Responded on July 23, 2019

Thank you for your review Camryn! Our goal to exceed all our guests expectations and we will continue to do so on your next visit! Hopefully we will see you again soon! I have passed along your review to your server as well. Thank you again!

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4
1 review
Dined on July 15, 2019
Overall 4food 4service 5ambience 5

The place is spacious, a mixture of usual steakhouse setting and sports bar, so you get cozy at corners and excited near the TVs. Two of us were arranged at a round table that could sit five but soon the size of the plates dissipates the sense of extra distance.

Wife ordered from set menu, a summer special with choices from 3 appetizers and entrees and a fruits tart. The four pig tails are a bit over charcoaled and tasted dry, but compensated by sauce came with. We ended doggie bagged it home and moisturized for a much better chew.

The 10oz tenderloin Nebraska aged 35 days was still juicy and tender and texturally distinctive even at medium well. USDA prime has its value in price. Before that we had cauliflower wings. Goes well with wheat ale but most notable is with the generous quantity that we were half full before other courses show up. Can only complain of small stomach volumes.

The waitress, Samantha, is caring, considerate and punctual yet keeps privacy in check, just the right amount of sophistication you’d expect. Ambient light was sufficient and not overly dim to accommodate sports program on screen. Kind of busy considering it’s Monday night but lots of space to fill that flow, not just walls to stare at when taking a break after chit chats.

Overall good food, venue and service for your buck. Not for cheap minded but hey it was B-Day! Definitely will go back try for other items on the menu like 20oz T-bone next time.

Charcoal Steak House
Responded on July 18, 2019

Thank you so much for taking the time to put into such lovely words, a record of your dining experience. I appreciate your keen attention to the care we put into our guests' visits. I am so glad your wife enjoyed our Summer in the City Menu, and that your tenderloin exhibited the USDA Prime qualities we hope shine through. I will let Samantha know that you remembered her in your review, it's a gesture that is so valued by our team. we hope to see you return to The Charcoal or Martinis soon.

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