Charcoal and Woodz - Holiday Inn Cloverdale Surrey

3.8
94 Reviews
CAN$30 and under
American
We are now offering an exclusive Take-Out Menu including wine, beer and cider delivery. Order pick-up and save 25%, and for free delivery under 6km, call (604) 372-0777! See menu here: https://charcoalandwoodz.com/take-out-menu


David Koonar, Owner and Executive Chef, started his journey 44 years ago when he left Canada for Florence, Italy to train at culinary school.
His training in Italy coupled with his international travels inspired his Mediterranean-fusion style cuisine. His food is prepared slowly and with care creating bold, rich tastes and textures. Come try our mouth-watering flavours that are sure to keep you coming back for more!

Support Charcoal and Woodz - Holiday Inn Cloverdale Surrey during COVID-19

What 94 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.9
food
3.8
service
3.4
ambience
3.6
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
SR
vipShelleyR
Vancouver
2 reviews
Dined 4 days ago
Overall5food5service4ambience2

Dinner was amazing. The food was hot and flavourful and served in a timely manner. We had made reservations but unfortunately were not seated in the lounge area, even though there were several tables available and we requested one, but rather in the back... it was sterile and bright which took away from the experience.

YJ
YoungJinC
Surrey
1 review
Dined 5 days ago
Overall4food5service5ambience4

Food tasted better than it looked.
I would definitely visit again.

j
jnfr
Vancouver
1 review
Dined on January 7, 2022
Overall1food1service1ambience2

This was a huge disappointment.

I ordered spaghetti that was overpriced for the portion size and it was burnt on the bottom. I sent it back and received an undercooked pizza.

The waitress was more interested in chatting with the bartender and the cook was more interested in both the waitress and the bartender.

Needless to say, the service was not great at all and had the cook cared more about the food and the witness cared more about her job there might have been some potential there.

Do not waste your time.

CS
vipCherylS
Vancouver
31 reviews
Dined on December 2, 2021
Overall5food5service5ambience5

great meal ... I love the Charcoal & Woodz Salad
nice atmosphere ... they were playing 80s retro
friendly staff ... the waitress made sure we were offered another happy hr round before it ended

LL
LiveLoveLaugh
Vancouver
2 reviews
Dined on November 27, 2021
Overall5food4service4ambience5

The restaurant was very busy but did a fantastic job hosting our birthday table of 10. Thanks so much!

S
vipSockbeek
Toronto
51 reviews
Dined on October 30, 2021
Overall2food2service2ambience2

Had high hopes based on the look 9f the menu. But drinks were average and so was the food and service.
Pizza was OK but the "deep dish" crust wasn't great and looked partly undercooked. Ribs were ok but the mashed potatoes were either from a box or just severely underseasoned...no flavour.
Server came to check on us and ask if we needed anything else after we'd already finished our meals. (Bit late!)
Wouldn't return, sorry.

MA
vipMilfredA
Vancouver
17 reviews
Dined on October 3, 2021
Overall4food4service4ambience3

We had the clams as a starter, recommended by the server, very good taste. Well done. Service was as good as it gets.

OK
vipOnnaleeK
Vancouver
22 reviews
Dined on August 28, 2021
Overall4food4service4ambience4

Lamb was fabulous

CS
vipCherylS
Vancouver
31 reviews
Dined on August 23, 2021
Overall5food5service5ambience5

Fabulous as always

CG
vipCarmenG
Las Vegas
3 reviews
Dined on August 14, 2021
Overall5food5service5ambience5

Food and service always excellent.

CS
vipCherylS
Vancouver
31 reviews
Dined on August 14, 2021
Overall5food5service5ambience5

always quick and pleasant service with great food!

OT
OpenTable Diner
Vancouver
1 review
Dined on June 20, 2021
Overall4food5service5ambience4

Happy hour was great! Food tasted good and service was good as well! Outdoor seats are close to the road and that caused some loud vehicle noise. Maybe some outdoor music would help evade that! But overall great place and yum food!

CS
vipCherylS
Vancouver
31 reviews
Dined on June 11, 2021
Overall5food5service5ambience5

Always is a great visit

CS
vipCherylS
Vancouver
31 reviews
Dined on May 15, 2021
Overall5food5service5ambience5

Love going to Charcoal and Woodz. Great food, great service and they have the best steak bites. Happy hour is pretty good too.

BG
vipBeachGirl62
Vancouver
15 reviews
Dined on April 26, 2021
Overall4food4service5ambience4

Stayed at the hotel and was able to sample much of the menu. We dined at the restaurant on their patio and also tried room service. Very good food with great variety! Especially enjoyed their appetizers and their short rib and osso bucco!

KM
vipKathrynM
Las Vegas
17 reviews
Dined on March 28, 2021
Overall3food2service2ambience2

It was so so. The ambience was dead but the happy hour was a good deal.

P
Phborn
Vancouver
6 reviews
Dined on March 20, 2021
Overall5food4service5ambience5

Service is always awesome. Food is always great. I do find it a bit pricey for the basics but they do have a great happy hour. I will continue to support this business ♡♡♡

GE
GERMAINEB
Vancouver
1 review
Dined on March 6, 2021
Overall5food5service4ambience4

We heard about it through Dine Out Vancouver. The food was delicious. The atmosphere was nice and good service. We will be back.

HK
HenryK
Vancouver
3 reviews
Dined on March 6, 2021
Overall5food5service5ambience4

Enjoyed a multi course meal through Done-out-Vancouver. We were very happy with the food, excellently prepared, very tasty. Service was excellent, quick and pleasant. The owner (I think) also goes around and and makes sure you are happy with everything and seems to know all his regulars.

We'll be back for sure.

LR
LaureenR
Vancouver
2 reviews
Dined on February 28, 2021
Overall4food5service4ambience4

Great meal. Everything was cooked to perfection and extremely tasty. It was nice to get a free glass of wine included from a local winery and an extra starter course as well
Highly recommended

AW
AbbyW
Vancouver
1 review
Dined on February 27, 2021
Overall2food2service2ambience2

The food was okay - nothing special, but the steaks my partner and I got were both unseasoned, the potatoes were bland, the peach in my dessert was too hard to cut through and overall just meh food. Our server was not very nice and didn’t give off a welcoming vibe. When I complained that the potatoes were bland she stated, “why didn’t you tell me before?”. It came off quite rude and I had just taken a bite of the potatoes a minute before she came to our table so I wasn’t holding this information from her previously.

The next day I received a phone call from the restaurant saying our credit card didn’t go through and that we needed to come back and pay! First off, that’s their own mistake and should not be calling people to get them to come back to pay. Secondly, I didn’t even pay with a credit card and when I told her that it went through in my online banking just fine she said that because it’s the weekend and may be approved for now but won’t be on Monday. After I hung up to call my bank, I got a call again from the restaurant and she said she called the wrong reservation and that I was okay and payment had gone through. SO UNPROFESSIONAL. I do not recommend this place to ANYONE. Stay away.

DA
DeltaA
1 review
Dined on February 24, 2021
Overall2food1service4ambience3

We got the dine out menu, poor decision that was. Best thing was the salad, otherwise everything else did not taste good at all! It was messy, awfully presented, and my friend has to eat around there salmon because the middle of it was cooked through. Would not recommend.

N
Nicolette
Vancouver
2 reviews
Dined on February 20, 2021
Overall4food4service4ambience4

Overall an enjoyable dinner outing that was not too far from home. Friendly and attentive!

P
Phborn
Vancouver
6 reviews
Dined on February 19, 2021
Overall5food4service5ambience5

Service was excellent! Did the whole Dine Out Vancouver with a girlfriend and for $44 the food was an awesome value with 4 courses and house glass of wine. Both of us are eating keto style and they accommodated us no issues. I had the steak oscar, steak was good, not an amazing cut but very tasty and cooked medium rare to perfection. Pork belly was to die for, great spring salad and did not partake in the dessert or wine option due to keto. My company also loved her food, ordered soup, prawn cocktail and lamb busso which was done perfectly. Will be back for sure for that lamb myself lol

MK
vipMartyK
Vancouver
23 reviews
Dined on February 16, 2021
Overall4food3service4ambience3

Our visit was very nice. Great value. 4 courses including a glass of wine. I had the steak oscar which was very nice only problem was the steak knife. I used the dinner knife instead. My husband had the salmon which was really good. Dessert was wonderful. I would go there again.

F
Foody
Vancouver
4 reviews
Dined on February 14, 2021
Overall4food4service5ambience3

Good food. Staff very pleasant and friendly. Price was good for done out menu.

OT
OpenTable Diner
Toronto
11 reviews
Dined on February 14, 2021
Overall1food1service1ambience1

Positives - Service was not bad.
Negative:
We booked this place to try out their Dine Out Vancouver menu mainly for the Osso Buco dish that was being served with risotto. When we got there the Dine Out menus has been changed only to reveal the risotto had been taken out. When asked why the menu had changed the waitress mentioned: "oh we ran out." Talk about the worst excuse. Like Dine Out just started ur telling me that u had SO many customers ordering the Osso Buco that u ran out?! BS
It was all downhill from there. Every dish was nasty. The butternut squash soup was from a can and was watered down, the salad was overdressed, the shrimp cocktail was served with ketchup, the steak bites were WAY too salty (had to be remade only to be glistening in oil second time) the steak and osso buco were avg. The side of fries were good. Had to return the sangria too was nasty and had to be returned. Desserts were avg but im pretty sure they were not cooked in house. Saving grace was the spaghetti bolognese which we ordered for our daughter. That was pretty good. All in all an awful restaurant experience. Avoid like the plague.

KB
KatieB
Vancouver
1 review
Dined on February 13, 2021
Overall2food2service2ambience2

Soup was cold. The steak bites were salty and the fish was blah. Peach Melba had red syrup! The restaurant is run down....

OT
OpenTable Diner
Vancouver
1 review
Dined on February 13, 2021
Overall2food2service2ambience2

We've recently moved into the area and the restaurant is fairly close. My husband and I wanted to have a nice dining experience during the Dine Out Vancouver 2021 event.

The experience was dismal at best. We made reservations for 7pm, told our server that we didn't want to rush the meal as we wanted to enjoy a few drinks. We were finished 4 courses and paid by 8:10. We didn't have time to finish a drink.

The service was equivalent to cafeteria service and the food was poorly displayed and didn't taste much better.

The chocolate cake had obviously been sliced and plated much earlier in the day. It was crusty from being dried out on the edges and the chocolate drizzle was frozen on the plate.

It's best suited as a sports bar to get a beer and have some fries.

It was costly at $44pp and I would not recommend this place.

B
Blaine
Seattle
1 review
Dined on February 13, 2021
Overall4food4service4ambience4

Cozy, comfortably warm, nice soft music, attentive staff. We ll be back.

c
cecj
Vancouver
1 review
Dined on February 13, 2021
Overall4food3service4ambience3

I was a first timer the food was ok , drink way too strong .In will be back in future to try the lobster

OT
OpenTable Diner
Seattle
5 reviews
Dined on February 11, 2021
Overall3food2service3ambience2

Went for Dine out. Everything was just OK, I would compare to pub food. Nothing fancy. If your looking for an upscale dinner this is NOT the place.

S
Shan
1 review
Dined on February 10, 2021
Overall4food4service4ambience5

We tried the restaurant for Dine out Vancouver. Very nice ambiance and the menu had lots of selection. The lamb was good, big portions, but a tad salty for our tastes. The salmon was also very good, but smaller portions. Great service and very nice ambiance.

A
Albro
Vancouver
28 reviews
Dined on February 7, 2021
Overall4food5service5ambience3

Our waitress Deandra was so friendly and helpful. Her service was impeccable. Even the manager checked in with us to ensure we were enjoying ourselves and our meal. We opted for the 4 course Dine Out menu which also came with a glass of wine. Each course was well prepared with lots of flavour. For the main course both my wife and I opted for the lamb shank in an Italian sauce and it was absolutely fabulous. Tender fall off the bone meat and so delicious. The price for all of this was excellent. We'll be coming back.

MG
MicheleG
Vancouver
1 review
Dined on February 6, 2021
Overall3food4service3ambience1

Decor felt like a hotel breakfast bar, but the food was tasty. Presentation could use some work (dine out ‘shrimp cocktail’ special was served in a plastic wine glass)

S
Sara
1 review
Dined on February 6, 2021
Overall4food1service4ambience4

I was really unimpressed with the food quality. The steak was a bad cut and under seasoned then smothered in a salty sauce. Bagged carrots that were under cooked. Boring salad. Butternut soup was ok but cold. Shrimp cocktail was pitiful. Two prawns served with ketchup over melted ice. The dessert looked store bought. I won’t go back to eat.

M
Mustang
Las Vegas
3 reviews
Dined on January 30, 2021
Overall4food5service5ambience3

Large menu great daily specials very loud on sports nights but if that's your thing..lots of TV s and fun

N
Nunya
1 review
Dined on February 2, 2020
Overall1food1service4ambience3

Butternut squash Soup was brown and lumpy, tasted like masala and curry was added.salmon was raw throughout.

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on February 6, 2020

Hello Nunya, Thank you for dinning with us during Dine Out. We are normally known for exceptional food and service. We regret you did not enjoy your experience with us. If you would like to discuss this in more detail please call the Owner & Executive Chef at (604) 782-7258.

Report
BR
BrendaR
Vancouver
2 reviews
Dined on February 2, 2020
Overall1food1service1ambience1

Feb 2,2020 went for Dine Out. Table reservation for 3. Shoved in back of restaurant and cold air coming thru door. Menu options lamb, ribs, steak or salmon. Two chose ribs 1 steak which was to be medium. Salads and soup came first all good. Shortly after our entrees. Ribs lathered in BBQ sauce, gross and we’re a very poor quality of ribs, tasteless. The steak was overcooked not medium although was better than ribs. Lots of potatoes and vegies on the plate but generic no thought process or presentation. No bread given either. Anyway during dinner Superbowel was on very loud. A large family I’m thinking owners family seated beside us. Their kids were running all around, parents did nothing. Cook it manager even came out of kitchen to talk to his kid to settle him down. Throughout our dinner several family members went in and out of kitchen, even kids. That shouldn’t be allowed!!!!’ Dessert was the best cheesecake with blueberry compote although can guarantee they didn’t make it in house! Would never go back!!!!! Dine out menu is served to impress you, this was a joke. Very disappointing! Don’t waste your time

CP
CatherineP
1 review
Dined on January 28, 2020
Overall2food2service2ambience2

The bar was close by and quite noisy. Mixed salad was good. Salmon smelled fishy as the plate was placed in front of me. Cheesecake was not fresh. Service was okay.

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on February 1, 2020

Hello Catherine, We are normally known for exceptional food and service. We regret we missed the mark with you. Please call the Owner & Executive Chef at (604) 782-7258 if you would like to discuss further.

Report

FAQs

Charcoal and Woodz - Holiday Inn Cloverdale Surrey does offer delivery in partnership with Uber Eats. Charcoal and Woodz - Holiday Inn Cloverdale Surrey also offers takeout which you can order by calling the restaurant at (604) 372-0777.

Charcoal and Woodz - Holiday Inn Cloverdale Surrey is rated 3.8 stars by 94 OpenTable diners.

Charcoal and Woodz - Holiday Inn Cloverdale Surrey does offer gift cards which you can purchase here https://charcoalandwoodz.com/shop.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.