Nearby points of interest

  1. Distance: 0.06mi
  2. Distance: 0.22mi
  3. Distance: 0.25mi
  4. Distance: 0.37mi

Nearby points of interest

  1. Distance: 0.06mi
  2. Distance: 0.22mi
  3. Distance: 0.25mi
  4. Distance: 0.37mi

About Char Steak & Lounge

Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh fish, and masterfully in-house crafted desserts.

550 East Avenue
Rochester, NY 14607
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Dining Style:
Casual Elegant

Cuisines:
Steakhouse, Contemporary American, Wine Bar

Hours of Operation:
Breakfast: Monday - Friday: 6:00am - 10:00am, Saturday & Sunday: 7:00am - 11:00am; Brunch: Sunday: 11:00am - 3:00pm; Lunch: Monday - Saturday: 11:00am - 2:00pm; Dinner: Monday - Wednesday: 5:00pm - 10:00pm, Thursday - Saturday: 5:00pm - 11:00pm, Sunday: 4:00pm - 9:00pm

Cross Street:
East Avenue/Strathallan Park

Dress Code:
Smart Casual

Price Range:
$50 and over

Payment Options
AMEX, Discover, MasterCard, Visa

Phone Number:
(585) 241-7100

Website:
http://www.charsteakandlounge.com/

Parking Details:
The hotel boasts 120 parking spaces, along with plenty of on-street parking and complimentary valet service.

Public Transit:
RTS #17 (East and Goodman), Full service taxis, hotel shuttle for qualified guests

Executive Chef:
Jeremy Nucelli

Private Party Facilities:
Two private or semi-private rooms are within the restaurant itself, and several other event spaces are located throughout the hotel and are served by our kitchen.

Private Party Contact:
Tamar Horowitz: (585) 241-7100

Additional:
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Entertainment, Fireplace, Full Bar, Happy Hour, Outdoor dining, Outdoor Smoking Area, Private Room, Weekend Brunch, Wheelchair Access, Wine

Char Steak & Lounge Ratings and Reviews

5
4
3
2
1

4.4

Overall Rating

based on recent ratings
food

4.5

service

4.4

ambience

4.3

value

3.8

Noise

Moderate

87% would recommend it to a friend

Special Occasion (32)
Good for Anniversaries (27)
Good for a Date (25)
See All
Business Meals (18)
Good for Birthdays (16)
Romantic (15)
Creative Cuisine (12)
Fit for Foodies (12)
Vibrant Bar Scene (11)
Bar Seating (11)
Quiet Conversation (9)
Neighborhood Gem (9)
Fun (8)
Great for Lunch (8)
Pre/post Theatre (8)
Good for Groups (7)
Hot Spot (7)
Happy Hour (6)
Local Ingredients (6)
People Watching (6)
Casual (5)
Great for Outdoor Dining (5)
Worth the Drive (5)
Handcrafted Cocktails (5)
Cozy (4)
Authentic (3)
Notable Wine List (3)
Good Vegetarian Options (3)
Great for Brunch (2)
Healthy (2)
Late-night Find (2)
Paleo Friendly (2)
Scenic View (2)
Sunday Lunch (2)
Disabled Access (1)
Gluten Free Options (1)
Quick Bite (1)
Seasonal (1)
Tasting Menu (1)
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597 reviews
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 (Mobile)·Dined 5 days ago

We went with friends for dinner on a Friday evening for a change of pace from our usual routine. We had dinner reservations for 7:45pm and we arrived a bit early for cocktails. Found a nice little area to sit right off the bar, no problems getting drinks from the very busy bar, and even though is was busy, the noise level where we were sitting was not overbearing. We sat for dinner a few minutes before our reservation. Assistant server arrived, introduced himself and provided water, then bread. Waiter arrive and introduced himself, took drink orders and reviewed the specials. We ordered so salads and entrees (various steaks from the grill)and a few sides which we split amount the group. While my steak was cooked perfectly, my wife's was slightly undercooked and a friend's was sent back to the kitchen. The rest of THE Group seemed plead with their meals. All in all the evening was fine, no real complaints.

Tags: Local Ingredients, People Watching, Happy Hour, Casual, Vibrant Bar Scene, Pre/post Theatre, Good for Groups, Bar Seating, Hot Spot, Special Occasion, Fun, Business Meals
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food4
ambience5
service4
value4

 
·Dined 5 days ago

Sorry to say CHAR was very disappointing. After ordering a red wine ( which was $16 for a glass; granted we did not ask, but perhaps a house wine or even the wine menu could have been offered, ) we three ordered salads and a companion ordered a soup. That came shortly and she said it was fine. But 50 minutes later we waved our server over to table and asked, just what is the problem with our salads? We see 2 other tables that came after us are fully served ( one table of 6). "Oh sorry, I'll check." 5 more minutes and salads were served. My beef tenderloin salad was lame to look at with limp greens and all the meat totally charred . I had ordered medium rare. I told server that it was not satisfactory and to tell the chef and the manager. He disappeared only to bring it ( looked the same) back in a few minutes. Meat was charred and rare on inside. The whole experience continued downhill. Not one apology from anyone until the server brought the check and said, so sorry. Thumbs down on this experience at CHAR at Strathallen. ( Missed taking pictures.;-(

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food1
ambience2
service1
value1

 
 (Washington DC)·Dined 5 days ago

We have been to Char many times for lunch, cocktails and dinner and especially the grand buffet brunch. We were very disappointed to find out there was no buffet. I called on Tuesday by phone to modify our number of guests and no mention of the brunch being discontinued, as were 2 other tables around us. Being December perhaps having the buffet until after the holidays would have been a better plan.
Our server was outstanding and very accommodating but we will not be back for 120.00 breakfast.

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food3
ambience4
service5
value3

 
 (New York Area)·Dined on December 3, 2017

Char is always my "go to" restaurant. The service and food is impeccable. I was there for a birthday and ordered a steak, which was cooked to perfection. The atmosphere is moody and trendy. Highly recommended.

Tags: Business Meals, Special Occasion, Quiet Conversation, Good for a Date, Fit for Foodies, Worth the Drive, Creative Cuisine, Good for Anniversaries, Neighborhood Gem, Good for Birthdays
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food5
ambience5
service5
value4

 
 (New York Area)·Dined on December 2, 2017

We had been looking forward to kicking off the holiday season with friends, but were very disappointed. It started off ok with a good soup, excellent bread and salad. However, we then waited an extremely long time for our entrees.
When they came, the steak and lamb presentations were very unappealing--tasted ok, but not even close to what you would expect. The sea scallop presentation was good but the taste was not up to par.
They were apologetic eventually and did take 25% off of out total.
However, it was not a pleasant way to spend our evening and definitely not worth it.

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food2
ambience1
service2
value1

 
·Dined on December 2, 2017

Great food and a great experience! I would go back to this restaurant again!

Tags: Good for Anniversaries, Good for a Date, Good for Birthdays, Business Meals, Happy Hour, Fun
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food5
ambience5
service5
value5

vip
 (Washington DC)·Dined on November 23, 2017

We made reservations for Thanksgiving evening. Char had a very limited menu which was unfortunate for some of our family. The restaurant's website was not working, so the limited menu was not online.
We usually dine at Char when we visit Rochester, but we will not be back.

1 person found this review helpful.
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food4
ambience5
service3
value3

 
 (New York Area)·Dined on November 15, 2017

Food was very good, service was impeccable. Went for my girlfriends birthday; noted that in my reservation, and they gave us champagne to toast. Nice attention to detail. Highly recommend overall.

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food5
ambience4
service5
value4

 
 (New York Area)·Dined on November 14, 2017

I have brought clients here for lunch on more than one occasion. The food is fabulous and we have been able to conduct business and converse without worrying about too much noise. Also, the service was excellent from the minute we pulled up to the valet until my car was returned to us. Our waiter was attentive, but not intrusive-the perfect combination. We will be back again

Tags: Great for Lunch, Quiet Conversation, Business Meals
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food5
ambience5
service5
value4

 
·Dined on November 13, 2017

The food was spectacular and beautifully plated. My husband and I both had selections from the grill, and they were perfectly cooked, with delicious sauces to accompany them. We also had their Brussels sprouts, a vegetable I’m normally on the fence about. These were astonishingly good. Since it was our anniversary, they offered us glasses of sparkling wine. When my husband said he couldn’t drink, they gave us complimentary desserts instead. All in all, a great experience. Will dine there again.

Tags: Good for Anniversaries
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food5
ambience5
service5
value5

 
·Dined on November 11, 2017

Food was cold when it came out, im assuming it was the manager, but when i complained, he just asured me that my meal was okay even though it was cold and over cooked. Service was slow and would not go back

1 person found this review helpful.
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food1
ambience4
service1
value2

 
 (Tampa)·Dined on November 5, 2017

The host seemed to care less we had arrived. Barely acknowledged us for our 7:45 reservation. We had to approach the desk 3 times before we were seated 20 minutes late.
Our waiter was pleasant enough, not very attentive and mostly distracted like he wished he was somewhere else; although he did have 3 more tables seated at the same time as ours. (Why did they have us wait?)
Steaks were doused with the new, latest salty tenderizer we have been encountering lately at some steak houses around town( not all) so hard to say anything about the taste. All the sides were extra and not really enough to share; order your own! The fried potato cakes were the best of our choices. The risotto was tasteless and the baked potato was barely dressed. Steak arrived on a naked plate..maybe some parsley ?!!
Not the top notch place we had hoped for; but ok. They should replace the host.

Tags: Bar Seating
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food3
ambience3
service3
value3

 
 (New York Area)·Dined on November 4, 2017

This is the third time I have eaten at Char. On the 2 prior occasions, the food was the best I have ever had in Rochester. But on this occasion my date's scallops were cold and fishy smelling. Not the excellent scallops she usually raves about. I ordered the duck and it was tender and delicious, but arrived lukewarm. The baked potato was superb. Steaming hot and cooked to perfection. The duck came with wild mushrooms and they were exceptional. There was a large wedding reception taking place and that may be the reason for the cold food and sub par service by our waiter. Our waiter was not the best. He never asked us how the food was. And never returned with a requested replacement for my date's side dish which was also cold. But we had an exceptional young woman named Ashley who cleared the table, brought fresh water before we could ask for it and served us hot water and lemon for an after dinner treat. The Char is always noisy, but that is city life. I will definitely return.

Tags: Creative Cuisine
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food3
ambience3
service4
value3

 
·Dined on November 1, 2017

This was business meal. The service was top notch. Our server was Mark. He is very knowledgeable about the menu and made a couple of excellent recommendations.

The wine I had was recommended by the sommelier and was less than stellar.

Tags: Business Meals, Special Occasion
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food4
ambience5
service5
value4

vip
 (New York Area)·Dined on October 29, 2017

Very disappointed. Have been here twice before and loved it both times. Big drop off this visit. Despite their 900 degree oven, our porterhouse was served barely above room temp. Sent it back, but received the same piece of meat in return only it was no longer medium rare. Will think twice about giving this place a 4th turn.

1 person found this review helpful.
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food2
ambience4
service3
value4

 
 (New York Area)·Dined on October 26, 2017

We had lunch here for my friend's birthday. I am vegan and would not have picked Char; however, it was my friend's choice and we really enjoy the ambiance. Also, I called ahead to talk about vegan options because there are none listed on the menu. The hostess I spoke with said the chef could do one of the salads without the shrimp, or he could do risotto. The waitress took drink orders, told us about the soup of the day and left us to decide on entrees. When the waitress came back to take our orders, my friend (her birthday) ordered the lobster salad in lettuce wraps and the waitress decided to wait until that moment to let us know there was no lobster left because they were changing their menu the next day and were getting rid of items. My friend was very disappointed and had to go back to the menu to select another entree. The waitress also said they were out of the salad I was going to ask for. So I spoke up and said I had called ahead and was told I could have that salad without the shrimp and the waitress said, "Well, we don't have any of that," and "Nobody told me," sort of abrupt. So I asked about the risotto and she said it would take a long time to make. And I reminded her I called ahead. She again said, "Well, nobody told me," and she went to check. She came back and said there is mushroom risotto and it would not take that long. In the meantime my friend had decided on a BLT and I decided on the risotto. The bacon in the BLT was thick sliced but very fatty and not very palatable and my friend ate only half the sandwich. The risotto, however, was delicious and I was very happy that the chef gave me that option. One of the first things a waitress should do is inform the customer if there are any things off the menu so the customer knows what to expect. But despite that, I don't expect a restaurant of this caliber to tell me they are "out of" anything, even in anticipation of a change in the menu.

Tags: Good for Birthdays, Good for a Date, Good Vegetarian Options, Vibrant Bar Scene, Gluten Free Options, Worth the Drive, Disabled Access, Special Occasion, Good for Anniversaries
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food3
ambience5
service3
value3

 
·Dined on October 25, 2017

Went to Char with my girlfriend for our one year anniversary. The food was outstanding, maybe a little on the pricey side but I suppose more or less comparable to similar restaurants in the area. It’s a little ridiculous that when you shell out $50 for a steak you still have to fork over another $8 for a side of veg, but again that seems about par for the course for nice steakhouses.

Our waiter was very friendly and knowledgeable. Really the only complaint I have about the service is that we were left waiting for a while to get our leftovers boxed up, as well as for the waiter to bring the check and then to return to take my card. I’m willing to excuse that though, as there seemed to be really just one waiter and there was at least one very large party that he was tending to along with our table and all of the other tables. The periods we were left waiting I think were mostly just down to unlucky timing, so I’m willing to give the service the benefit of the doubt.

Overall it’s a really nice restaurant and we had a great night celebrating. They even gave us complimentary champagne!

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food5
ambience5
service4
value3

 
 (New York Area)·Dined on October 20, 2017

We were celebrating our anniversary and we got complimentary champagne, which was a wonderful surprise. Our server was very good and his assistant was amazing. The food was delicious.

Tags: Romantic, Special Occasion, Pre/post Theatre, Good for a Date, Good for Anniversaries, Local Ingredients
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food4
ambience3
service4
value3

 
·Dined on October 14, 2017

It was our first visit to CHAR.. It was highly recommented by Friends and family members.. Occasion was A special friends Bday. Had reservation & arrived 30min early. Seated 45 mins late. Would have probably ordered an appetizer and glass of wine while setting in the lounge area as directed, but no one approached our table as we expected. We ordered steak (filet mignon & Rib eye)Baked potato and a side (Brocolini).. The steaks were great.. The Rib eye appeared to be a NY Strip steak but was delicious.. The baked potatoes were a little cold for our taste and we were not impressed with the brocolini.. The ambiance was excellent, the Staff was very attentive, and the food was good.. We will chalk this up to our first time experience and we will probably visit again.

Tags: Good for Birthdays, Late-night Find, Neighborhood Gem, Pre/post Theatre, Casual
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food4
ambience4
service2
value4

 
·Dined on October 13, 2017

I reviewed this expensive menu before making a reservation. It was my wife and l's anniversary so we thought we would splurge a little on that 36 ounce porter house steak for 72 bucks... I got to say, it was worth every penny. Our waiter Russ, was fluent in 4 languages that I know of and was very knowledgeable of the menu items as well as the specials the chef was serving that night. Being that this particular steak was like 2 inches thick, it takes a different technique to cook it rather just seer it on the grill. So, with that being said, Russ would show us pictures of our steak on the grill, and then on its top side right before it went into a covection oven to finish off to the perfect "medium" internal temperature. That piece of meat literally melted in our mouths...We got a king crab leg for a side.... wasnt too happy that its onlynone leg for 30 bucks! Whatever, like I said I was splurging... Maybe I havn't ate at to many fancy places... but this was the first place I beennto that serves that baby on ice! It was cold... wasn't to fond of it. Kind of used to a hot crab leg in melted butter. Excellent place. The only bad thing I can say is... I made the reservation for 7:45... we weren't seat till almost 8:30... I mean whats the point of a reservation if its not honored properly. Other than that... the place is awesome... I wish I had more money, I would of rented a room for a night cap with the wife.

Tags: Good for Groups, Romantic, Good for Anniversaries
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food5
ambience5
service4
value5

 
 (New York Area)·Dined on October 13, 2017

Best food & service

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food5
ambience5
service5
value5

 
 (Naples)·Dined on October 6, 2017

Great overall experience, love it!!

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food5
ambience5
service5
value5

 
 (New Orleans)·Dined on October 6, 2017

Awesome spot for romantic dinners, business meals or just an evening out with friends. The food is off the chart and the wine and cocktail menu is rockin’! Char is a ‘must do’!

Tags: Good for a Date, People Watching, Business Meals, Good for Birthdays, Good for Anniversaries, Casual, Fun, Neighborhood Gem, Happy Hour, Handcrafted Cocktails, Creative Cuisine, Good for Groups, Bar Seating, Quiet Conversation, Great for Lunch, Special Occasion, Notable Wine List, Hot Spot, Cozy, Pre/post Theatre
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food4
ambience4
service3
value4

 
 (Philadelphia)·Dined on October 1, 2017

Both entrees, steak and pork, were fantastic. The dessert was lovely. Excellent wait staff. Pricey for Rochester but the food was A plus.

Tags: Good for Birthdays, Fit for Foodies, Good for a Date
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food5
ambience5
service5
value4

 
 (New York Area)·Dined on September 29, 2017

My favorite restaurant in town! Valet parking available. Service is great... food & drinks are great.... great vibe and energy to it! We always run into someone we know there... which we like. Duncan is a wonderful server. We go as often as we can!

Tags: Business Meals, Vibrant Bar Scene, Pre/post Theatre, Great for Outdoor Dining, Happy Hour, Fun, Great for Lunch, Bar Seating
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food5
ambience5
service5
value5

 
 (New York Area)·Dined on September 27, 2017

First time to Char. Went with my wife after a ribbon cutting ceremony for work. It was fabulous, not a thing to complain about. Food was excellent. Beef was as flavorful and tender as I have had in a long while.

Tags: Special Occasion, Happy Hour, Pre/post Theatre, Authentic
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food5
ambience5
service5
value5

vip
 (New York Area)·Dined on September 24, 2017

Our server Russell is outstanding

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food5
ambience5
service5
value5

 
·Dined on September 17, 2017

The service was slow although there were plenty of staff. Our waiter kept telling us "five more minutes" for our dinner order. We asked 6 staff members about a gift certificate that Char was holding for us. At the last possible minute, someone finally found it. The portions were VERY small. We waited so long for our food, that our meals were overheated under the heat lamp. We ordered the special, then found out 15 minutes later it was sold out. I would recommend nothing about Char.

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food1
ambience2
service1
value1

 
·Dined on September 16, 2017

Everything from the food to the service was fantastic. Will go back again and again

Tags: Tasting Menu, Fun, Authentic, Good for Groups, Great for Outdoor Dining, Good for Anniversaries
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food5
ambience5
service5
value5

 
·Dined on September 16, 2017

The mood is just right and the food was excellent. Service was attentive, but not intrusive. Unfortunately, the selection of wines by the glass is limited. Their quality is okay to good, but noticeably inferior to the rest of the dining experience.

Tags: Good for a Date, Quiet Conversation
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food5
ambience4
service4
value3

 
 (Pittsburgh)·Dined on September 14, 2017

Everything was great, thank you

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food5
ambience5
service5
value5

 
·Dined on September 13, 2017

Char has great steaks, very nice, friendly service and, while we sat inside, the outdoor seating around a blazing fire pit looked very inviting. We've been here twice, both special occasions, and have enjoyed ourselves very much.

Tags: Neighborhood Gem, Great for Outdoor Dining, Special Occasion
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food5
ambience4
service5
value3

 
 (New York Area)·Dined on September 11, 2017

Always delicious for lunch.
Jordan is a great waitperson!!!!!

Tags: Fit for Foodies, Great for Lunch
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food4
ambience4
service5
value4

 
 (New York Area)·Dined on September 10, 2017

Had an enjoyable dinner with well-cooked steak, great service and good timing for service of our courses.

Tags: Vibrant Bar Scene, Good for a Date
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food5
ambience4
service4
value4

 
 (New York Area)·Dined on September 8, 2017

Great good with great service definitely will be back!

Tags: Romantic, Good for Anniversaries
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food5
ambience5
service5
value5

vip
 (New York Area)·Dined on September 8, 2017

Amazing food and excellent service!

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food5
ambience5
service5
value4

 
·Dined on September 3, 2017

Outstanding! Delicious steak and seafood! Excellent service and bar. Ambiance with fire outside was great for evening beverages on a cool night.

Tags: Business Meals, Good for a Date, Good for Anniversaries, Special Occasion
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food5
ambience5
service5
value4

 
 (Washington DC)·Dined on September 1, 2017

Very romantic, very quaint. Loved the service and the food.

Tags: Special Occasion, Romantic, Good for Anniversaries, Bar Seating
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food5
ambience5
service5
value5

 
·Dined on September 1, 2017

The steaks were the best I've eaten in a long time. The service was prompt and the attention to detail was outstanding! The flour-less chocolate cake was wonderful and they plated one portion for two people! Wine and Beer were quite tasty too!

Tags: Special Occasion, Romantic, Good for Anniversaries, Good for a Date, Fit for Foodies, Paleo Friendly, Good for Birthdays, Bar Seating
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food5
ambience5
service5
value4

 
·Dined on August 31, 2017

Char is the best! My meal was phenomenal. I got a 5 oz filet with the Mac and cheese and a wedge salad. It was delicious! Can't wait to come back.

Tags: Vibrant Bar Scene, Creative Cuisine, Special Occasion, Romantic, Good for Birthdays, Good for a Date
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food5
ambience5
service5
value5

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