Char Steak & Lounge

4.6
802 reviews
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$50 and over
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Steakhouse
Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh fish, and masterfully in-house crafted desserts.
What 802 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.7
service
4.5
ambience
4.1
value
Noise · Moderate
95% of people would recommend it to a friend
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JY
Richmond
3 reviews
Dined 3 days ago
Overall 4food 4service 4ambience 4

Great experience, we’ve been there before and we’ll come back next time we’re in town

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EB
New York Area
1 review
Dined 7 days ago
Overall 5food 5service 5ambience 4

Amazing server! Made our anniversary special! The food was delicious as always.

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KE
1 review
Dined on May 11, 2019
Overall 3food 2service 5ambience 1

The meal and the ambience were a big disappointment. We (2 people) had 2 entrees, shared 2 sides, a desert and 3 mixed drinks. The tab was over $200.00. The lobster was the worse I've ever eaten. We were there to celebrate our 35th anniversary and should have chosen a different restaurant. The bar dominates the restaurant. The music was (70s hits) was too loud. It was like dining at Zebbs.

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JS
New York Area
3 reviews
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Delicious food and very attentive staff made for a pleasurable dinner.

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K
New York Area
7 reviews
Dined on April 25, 2019
Overall 4food 4service 5ambience 3

Enjoyed Char for lunch. Duncan, our waiter was excellent, polished and attentive. We will try the patio in summer.

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JV
New York Area
8 reviews
Dined on April 20, 2019
Overall 5food 5service 5ambience 5

Love the atmosphere,only to be outdone by the staff and food ! The pace is comfortable and Laura is a true professional, makes every visit special!

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JB
New York Area
1 review
Dined on April 20, 2019
Overall 5food 5service 5ambience 5

The service was outstanding

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F
Toronto
9 reviews
Dined on April 16, 2019
Overall 4food 4service 5ambience 4

Food was good but had the blue cheese and bacon sauce for the steak and the blue cheese completely overpowered the steak. Bad choice. Shame it was nice ribeye. Otherwise staff was great and all the other food was very good.

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DS
New York Area
1 review
Dined on April 14, 2019
Overall 5food 5service 5ambience 4

35th anniversary dinner - We both ordered the 8oz Filet Mignon medium rare with a side of the 9oz to perfection. From our experience in other restaurants the meal, while not inexpensive, was more than a good value. Our server and his helper were friendly and attentive. Kudos to them. The dining room itself was not impressive - wide open with centerally aligned tables that would put you in the middle of traffic if the restaurant was busy. We fortunately avoided those. Overall I would highly recommend Char Steak & Lounge. We will definitely return, and look forward to sitting outside on the patio when the weather cooperates.

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OT
New York Area
4 reviews
Dined on April 12, 2019
Overall 5food 5service 5ambience 4

Great food and service. Nice touch with Birthday desert.

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WW
1 review
Dined on April 5, 2019
Overall 5food 5service 5ambience 5

For when you want to indulge a bit, Char is a wonderful way to mark a special occasion. Our servers were very friendly and knowledgeable. I had the Fish Dish of the day (Halibut) and our server recommended the Potato Galette. They were both excellent. Each of our Birthday guests were recognized and made to feel special. It was a pleasant and relaxed evening for young and old.

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OT
New York Area
12 reviews
Dined on April 1, 2019
Overall 4food 3service 5ambience 5

Fir the second time in a row I received a email that could have tasted absolutely excellent, but was cold. In the first case I waited until I completed the meal to tell the server and she comped my drink. In this case, I asked that part he sent back to heat it up and it came back and it was as cold as when It left. It is really a shame because both of these meals were just delicious, but the food was cold. I will think long and hard about returning to Char. Considering that this seems to be a repetitive thing, I doubt that my telling them about it will fix the situation.The server and all other aspects were wonderful. I find it very strange that such a high end restaurant cannot keep the meals warm/hot.

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R
New York Area
9 reviews
Dined on March 30, 2019
Overall 5food 5service 5ambience 5

Great food, great service. Love the energetic atmosphere. Best rack of lamb in the city. Wonderful Branzino fish. Try the sorbet. It''s superb.

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SP
New York Area
1 review
Dined on March 25, 2019
Overall 5food 5service 5ambience 5

Food was excellent! The waiter and all service was very good as well.

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L
1 review
Dined on March 22, 2019
Overall 5food 5service 5ambience 5

First of all the food at Char is amazing. But what Iimpressed me most was the service. I can’t recal the name of the waiter but he was awesome! I went for a belated birthday dinner and did not tell them ahead of tine. The waiter noticed I was celebrating something and asked. He immediately poured more wine and when I ordered desert he brought it out with a candle and said this is on us. I am a leader in the HR profession so I am always focused on service and attitude. This waiter exceeded my expectations his attention to detail made my celebration even more special.

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OT
Los Angeles
1 review
Dined on March 20, 2019
Overall 5food 5service 5ambience 5

Great as always!

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LB
New York Area
3 reviews
Dined on March 20, 2019
Overall 5food 5service 5ambience 5

Lunch was, as usual, fabulous. My roast turkey sandwich was delectable and the side caesar salad was perfect (although I might not describe it as actually "petite." I was too full for dessert, but the other people in our party really enjoyed the frozen chocolate mousse. Our very attentive waiter had no problem with modifications to the menu (2 items ordered from the light menu before 3:00.) Char remains on our short list of favorite lunch venues.

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JW
Portland
2 reviews
Dined on March 17, 2019
Overall 5food 4service 5ambience 5

The food was incredible for the most part. I had the special. 1/4 of the Wagyu beef steak I had was all grizzle and fat. For the cost that was disappointing however the flavor was amazing! my daughter and her boyfriend had the ribeye. That was absolutely incredible. The other person with us has the Salmon which was also superb! The sides and small plates were also incredible tasty. We had a wonderful meal, well prepared....With the exception of the Wagyu.... a $72 piece of meat should be as memorable as the rest of the meal!

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S
New York Area
9 reviews
Dined on March 15, 2019
Overall 5food 5service 5ambience 5

Great atmosphere and the bar is very spacious. The food was excellent and the staff is very friendly.

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JM
New York Area
3 reviews
Dined on March 15, 2019
Overall 5food 5service 5ambience 5

One of our better meals here. Bone in NY strip was truly awesome... perfect marbling. Seafood special was great- nice mix of flavors. We'll be back.

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L
Toronto
1 review
Dined on March 11, 2019
Overall 5food 5service 5ambience 5

The food was very good. The cocktail I ordered was great. My server Laura was gracious.

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KL
1 review
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

Amazing experience!! Food was great, service was friendly.. Had a wonderful time. Will definitely go again.

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EB
New York Area
1 review
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

Great meal! Excellent service! Highly recommend! The seafood appetizer is fantastic!

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DO
1 review
Dined on March 2, 2019
Overall 5food 5service 5ambience 5

Had an excellent time! The private room that was given to us we did not request was the best! Food delicious! The only complaint I have would be the banana creme brûlée was very bland! No taste at all! Everything else was amazing! Thank u

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OT
1 review
Dined on February 27, 2019
Overall 5food 5service 5ambience 5

Very welcoming staff and atmosphere. Some items on the menu can seem pricey, but the quality of the product reflects a good value.

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RC
New York Area
3 reviews
Dined on February 23, 2019
Overall 4food 3service 4ambience 5

Staff was very pleasant and accommodating, after initially being seated at the bar area, at our request we were cheerfully relocated to the quiet dining area. Food was fresh, and well prepared. I had an issue with the scallop appetizer though, they were exquisitely prepared and presented, there were only two of them on the plate. It surprised me as no quantity was mentioned in the menu description. The flavor of them quickly put the quantity issue to rest. They were fantastic! along with the vegetable {brussell sprouts} and My 18 oz. bone-in strip steak. They made my date feel welcome after we decided to skip dessert the hostess brought a small ice cream sampler for her birthday. A generous tip was well received and a browse to the 9th floor terrace with outdoor gas fire pit area and Hattie's lounge capped off a beautiful evening. The whole experience from the parking valet to the cleanliness of the facility ensures my return soon.

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DP
New York Area
5 reviews
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

Great food, service was impeccable! Atmosphere was nice and drinks were fab!

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LH
New York Area
5 reviews
Dined on February 15, 2019
Overall 1food 1service 2ambience 1

We were going for our anniversary. We had no idea that they were offering a limited menu for valentine’s Day weekend (I reserved it online and it didn’t say that we wouldn’t have a full menu). The choices were limited. My cosmo came with a bad lime and it was so terrible I couldn’t drink it. Looks like the juice had gone bad (waitress commented that the top looked like it had separated). Dinner was mediocre for price. I had the chicken and it was a few bites of chicken with soggy veggies. It was also cold. We were staying in the hotel for our anniversary, but when we tried to go to Hattie’s for a drink it was closed for a private party. Next time we will stick with Black and Blue or Next Door.

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WG
1 review
Dined on February 15, 2019
Overall 5food 5service 5ambience 5

Erin our waitress was fabulous! She made our experience one of the best . The food was excellent. We will definitely come back.

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OT
Miami
5 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

Valentine’s Day , unfortunately I made reservations for 630 am but they took care of us, great food and service Russell the server was the best thanks for great dinner

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BB
New York Area
1 review
Dined on February 14, 2019
Overall 2food 5service 1ambience 1

We have enjoyed experiencing the growth and progression of Rochester's culinary treasures. On Thursday nights, we try and visit a new/different restaurant each week. Several friends suggested Char and we dined there on Valentine's Day. The Kitchen performed as advertised. Excellent. Every other aspect of the evening was below expectations and disappointing. We were never made to feel special in any way by our server. Often ignored, he never even asked how our meal was, if we were enjoying it, or if we needed anything else. There seemed to be plenty of staff for the evening, so it didn't appear that they were overwhelmed. Our server rolled his eyes and seemed disappointed that we didn't order dessert after our meal? The friendliest folks we encountered were the gentlemen who were Valet Parking and our Server assistant. Since there are many Upscale Restaurants in Rochester that offer comparable menus, combined with superior atmosphere and service, we will not be returning to Char.

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JR
New York Area
3 reviews
Dined on February 13, 2019
Overall 4food 4service 4ambience 5

In fairness, we happened to be there on a night the hotel must have had a function and there was a large group of people in the bar area that flooded into the hostess area and a good bit of the dining area. It seemed to have slowed the service down a bit and caused some confusion.

Our initial drink order wasn't correct and overall the food wasn't as good as the first time we were here.

I wouldn't say we left disappointed. However, given the menu prices, we expected a better dinner.

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AC
New York Area
1 review
Dined on February 13, 2019
Overall 4food 4service 5ambience 5

Desserts were fabulous. We tried creme brulee and coconut rum cake. Specials sounded good and we're alright when delivered. Ours was seabass. The steak arrived well done but the server and owner made right on it the second time around. Bread was outstanding while we waited for entrees. Outdoor fireplace was a nice touch and the dining area was secluded from the loud bar. Pleased with char overall.

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LR
New York Area
1 review
Dined on February 13, 2019
Overall 5food 5service 5ambience 5

Excellent food, service and atmosphere. I would highly recommend!

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b
1 review
Dined on February 11, 2019
Overall 5food 5service 5ambience 4

Our waiter Mark was amazing and attentive. It was a great meal for a reasonable price. Would highly reccomend.

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f
New York Area
2 reviews
Dined on February 10, 2019
Overall 5food 5service 5ambience 5

I've always enjoyed Char. Excellent ambiance, top notch wait staff and a very good menu.

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C
New York Area
2 reviews
Dined on February 8, 2019
Overall 5food 5service 5ambience 5

Hands down the BEST restaurant in Rochester for steak. I got a filet mignon that was cooked to perfection, our waiter(s) were prompt, friendly and on top of everything. If I could give 10 stars I would. Well done Char!!!

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JM
New York Area
3 reviews
Dined on February 7, 2019
Overall 4food 4service 4ambience 3

tExcellent food and service as usual Still to loud. They need some serious sound suppression materials.

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OT
New York Area
10 reviews
Dined on February 5, 2019
Overall 5food 5service 5ambience 5

We celebrated our anniversary. Everything was top notch from the food to the service! It was a very enjoyable evening.

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ST
1 review
Dined on January 31, 2019
Overall 5food 5service 5ambience 5

Extraordinary service!!! Entire staff is friendly and accommodating to guests.

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