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Char Steak & Lounge, Rochester, NY

Char Steak & Lounge

4.2
4.2
1169 Reviews
$50 and over
Steakhouse

Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh seafood, and masterfully in-house crafted desserts.

Make a reservation

2 people

May 2022
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7:00 PM


Booked 30 times today

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Steakhouse, Contemporary American, Wine Bar

  • Hours of operation

    Breakfast Mon–Fri 6:00 am–10:00 am Sat, Sun 7:00 am–11:00 am Bar Daily 5:00 pm–12:00 am Dinner Mon–Sat 5:00 pm–10:00 pm Sun 5:00 pm–9:00 pm

  • Phone number

    (585) 241-7100

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Private party contact

    Tamar Horowitz: (585) 241-7100

  • Neighborhood

    Rochester

  • Cross street

    East Avenue/Strathallan Park

  • Parking details

    The hotel boasts 120 parking spaces, along with plenty of on-street parking.

  • Additional

    Banquet, Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Counter Seating, Full Bar, Indoor Fireplace, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Wheelchair Access, Wine

Popular dishes

Menu

View menu on restaurant's website

What 1,169 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.2Food
  • 4.3Service
  • 4.4Ambience
  • 3.7Value

NoiseModerate

Loved For

  • Western New York

    Romantic

Sort by

Filters

  1. B

    Beth

    New York Area

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service5ambience5

    Great service but I’m not happy with the menu change…they don’t have as many options.

  2. PL

    PamL

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience3

    Overpriced. Food was not worth the price. 25$ for cold runny eggs pastry, oatmeal, sausage and bacon. Plateware dirty. Had to ask for refill coffee and water. She ran out of water while refilling my glass and never came back. Better value if I went to Burger King. Do not eat there!!

  3. OT

    OpenTable Diner

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on May 10, 2022

    overall3food3service2ambience3

    Hostess was great, bartenders were great, server and water boy were good. We were seated and placed an order for an app. Prior we had a bottle of wine from the bar decanted and brought to the table. Service was good for apps and entrée ordering. After the initial contact with the food runner the waiter and water boy disappeared. No one returned to our table for 27 minutes. We were there for a birthday celebration and no one came back to offer us dessert or coffee. .

  4. HS

    HeatherS

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food5service1ambience4

    Mothers Day Brunch food was great! However our waitress was less than attentive; empty coffee, water, and brought the check before we were done eating. Despite, the food was great. The pancakes, french toast, and breakfast sandwich with leftovers for later.

  5. M

    Mimi5

    New York Area

    8 reviews

    5.0

    8 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    One of my favorite places. From the valet parking, to the check in. Staff went out of their way to seat us in the bar area. Servers were very attentive yet they were careful not to rush us. Food was excellent and steak was cooked to perfection. Love the ambiance and overall cleanliness as well. 👍🏻

  6. OT

    OpenTable Diner

    New England

    3 reviews

    5.0

    3 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    We were in Rochester to celebrate the college graduations of our two sons. When in Rochester, we always have dinner at Char and have never been disappointed. We made our reservations using Open Table for a 5:30 seating on a Saturday as we like to eat early. The service was impeccable and the food was fantastic as always.

  7. RC

    RobertC

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    Highly recommend. I never leave a review. So doing that speaks for itself.

  8. KT

    KellyT

    1 review

    5.0

    1 review

    Dined on April 29, 2022

    overall5food5service5ambience5

    Our steaks were perfect. I got the delicious roasted mushrooms and my husband got the truffle fries. The fries were out of this world!!

  9. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on April 29, 2022

    overall5food5service5ambience5

    Everything was delicious. One filet was slightly over cooked but the texture and flavor was still great. We had a great time and the service was lovely.

  10. e

    emarquis

    New York Area

    1 review

    5.0

    1 review

    Dined on April 27, 2022

    overall5food5service5ambience5

    First time at Char and it was an overall great experience. We want to go back in warmer weather to enjoy the outside seating.

  11. T

    Tsharon

    1 review

    5.0

    1 review

    Dined on April 25, 2022

    overall5food5service5ambience5

    It was a Great nite amazing food and service , it was a little warm in there

  12. AS

    AnnaS

    1 review

    2.0

    1 review

    Dined on April 23, 2022

    overall2food2service1ambience4

    Our waiter had our food prepared backwards & NEVER brought our appetizer. When I ordered the appetizer, I asked how it was & he responded IT’S AMAZING!! Guess I’ll never know for myself. Based on recommendation & reputation, my expectations were high for the place & it did not even come close to being enjoyable enough to go back any time soon…especially for my bday.

  13. JK

    JamieK

    New England

    14 reviews

    4.0

    14 reviews

    Dined on April 22, 2022

    overall4food5service5ambience4

    Steaks and service were excellent. Wine inventory management was substandard. They have no idea what they actually have in their cellar. Our wonderful server kept bringing up bottles of wine that were not on the wine list trying to get close to what we ordered. None of this harmed the overall experience for us but if they are trying to be that level of steakhouse, they should figure this out.

  14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 18, 2022

    overall5food5service5ambience5

    Loved it! Great service snd the food was perfection! I always visit when I’m in town on business. Great place for customer meetings!

  15. RP

    RandyP

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food4service5ambience2

    Our server was outstanding - her comments on the food were right on. While I think some of the costs were over priced - everything was very good.

  16. F

    Fairportchowhound

    New York Area

    22 reviews

    4.0

    22 reviews

    Dined on April 17, 2022

    overall4food4service4ambience5

    Overall, food was very good. One filet was quite over cooked but eaten anyways. Server was not quite up to par. A bit slow and never came back to see how our meals were after they came out. Also became invisible after our dessert order. Conversely, his busser was very helpful. Quickly cleared table, brought additional bread, silverware and coffee. First time we have not been 100% satisfied with everything. Probably just an off day (it was Easter Sunday). We will return again soon.

  17. J

    Julia

    New York Area

    1 review

    3.0

    1 review

    Dined on April 17, 2022

    overall3food3service2ambience1

    Partner and I went here for Easter brunch, it was just okay. The food was pretty good but a little overpriced. Not the best service either.

  18. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on April 16, 2022

    overall4food5service4ambience5

    Although the staff did a great job at making up for it- they did seat us at 915pm for an 830pm reservation.

  19. DD

    DeborahD

    1 review

    4.0

    1 review

    Dined on April 12, 2022

    overall4food4service5ambience4

    The food was good. Service was great! Food was expensive. Steak $50 comes with NOTHING! If you want potatoes or veggies add another $10 for each. And our food was not hot. The creamed spinach was actually cold like it just came out of a fridge. When we asked if it was supposed to be cold the waiter said no & took it away. He came back with a new dish of the creamed spinach that was strangely pretty warm in the middle & cold around the edges. If our food was a good as the waiter it would have been great. For that price it should be perfect.

  20. JD

    JimD

    Jacksonville

    1 review

    2.0

    1 review

    Dined on April 12, 2022

    overall2food2service4ambience3

    Really disappointed in the main course of the dinner. 2 of my party sent their food back to be warmed and mine was cold as well.

  21. j

    jerryh

    New York Area

    4 reviews

    vip
    3.0

    4 reviews

    Dined on April 12, 2022

    overall3food3service4ambience4

    Used to be a fav, but will not return -- cold steaks on cold plates

  22. LS

    LauraS

    New York Area

    1 review

    4.0

    1 review

    Dined on April 12, 2022

    overall4food5service4ambience4

    Great atmosphere — contemporary highly recommend.

  23. m

    margaretc

    Hawaii

    1 review

    2.0

    1 review

    Dined on April 11, 2022

    overall2food3service1ambience3

    We have dined here many times and looked forward to this evening. Unfortunately it was a disappointment. We were seated promptly at 7. Our server was lovely. We ordered a bottle of wine to share and put in our entire order including a salad starter, 3 entrees and 3 sides. The salads came within 5 minutes and were promptly eaten. Meanwhile a party of 3 sat behind us, ordered their dinners, got their dinners and ate their dinners which were the same as ours. We inquired twice. 1 hour and 40 minutes after arrival our dinners arrived. The apology was 3 shrimp to share at our table of 3. Nothing else. Food was average. Will not visit or recommend again.

  24. M

    Mimi

    1 review

    2.0

    1 review

    Dined on April 11, 2022

    overall2food3service2ambience2

    Brought out of town people for nice dinner. Waited too long for cocktail order, longest wait I’ve ever had for food. Restaurant was not busy on Monday night. Very expensive bill for over hour wait for food . Server went out of her way to avoid coming to our table. We were embarrassed to welcome friends with that experience.

  25. JA

    JoshA

    Washington DC

    5 reviews

    vip
    5.0

    5 reviews

    Dined on April 11, 2022

    overall5food5service5ambience5

    Exceptional service and really outstanding cocktails!!!

  26. C

    michaelC

    1 review

    3.0

    1 review

    Dined on April 10, 2022

    overall3food2service3ambience4

    For the price I was definitely expecting the food to taste a lot better. The chicken was too sweet and oddly textured and the truffle fries were over powering and oddly seasoned. I don’t think I would go back.

  27. JS

    JuliaS

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on April 9, 2022

    overall5food5service5ambience5

    The food was fantastic! Unfortunately my steak was over cooked and they immediately took care of it and more than made up for it with complimentary wine and dessert. Such wonderful customer service! I would go back again and highly recommend the bacon blue cheese butter!

  28. AB

    AnthonyB

    1 review

    4.0

    1 review

    Dined on April 9, 2022

    overall4food4service5ambience5

    Our waitress Allison was amazing. She was very personable and attentive.

  29. C

    Cheezburgerz

    1 review

    3.0

    1 review

    Dined on April 9, 2022

    overall3food3service5ambience2

    Steak and burger were good, but overpriced. Ceasar salad was soggy and overdressed and the croutons were stale. Brussels sprouts were very sweet and salty- not well balanced. The hostess was rude and we were sat 30 min after our reservation. The ambiance totally lacking! It’s the same space where the hotel serves its mediocre breakfast and in the evening it’s turned into this very expensive restaurant- but the lighting is harsh, no plants or flowers, no table cloths… just meh. Russel our server was the standout of the night.

  30. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on April 8, 2022

    overall5food5service5ambience5

    Excellent experience!

  31. GB

    GBCharles

    1 review

    4.0

    1 review

    Dined on April 3, 2022

    overall4food4service5ambience4

    Nice place! Server was great - food was pretty decent Wasn’t disappointed but expectations weren’t met/exceeded either.

  32. J

    Jeremy

    1 review

    3.0

    1 review

    Dined on April 3, 2022

    overall3food3service4ambience4

    Food is very overpriced. If I'm paying $200 for 2 people, I expect much better quality. The calamari was mushy and my filet was overcooked.

  33. D

    Daniel

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on April 2, 2022

    overall5food5service5ambience5

    Steak was excellent, scallops were out of this world. Finished off with a vanilla bean cream brûlée that was to die for. Highly recommend. We will certainly be back.

  34. TM

    TimothyM

    1 review

    1.0

    1 review

    Dined on March 27, 2022

    overall1food3service4ambience4

    It took over 45 minutes to receive my appetizer of raw oysters. Then another 30 minutes after that to receive our food. I ordered my steak medium well and it was undercooked. The table next to us was waiting for almost an hour for their food. The table next to them got up and left because they never received their food. When I asked to speak to the manager Cassie she offered to only give us free appetizer and would not listen to her complaints. When I asked to speak to her again she refused to come back. The waiter Paul was absolutely phenomenal was in barest and did everything he possibly could to make it a better experience

  35. T

    Tony

    1 review

    4.0

    1 review

    Dined on March 26, 2022

    overall4food2service5ambience5

    Food was a disappointment. Cavatelli was dry and pork chop had cinnamon in its sauce that wasn't stated in menu. Been there before and would go again, just next time I will be more careful on my ordering .

  36. MJ

    MikeJ

    Philadelphia

    1 review

    2.0

    1 review

    Dined on March 26, 2022

    overall2food1service1ambience4

    Waitress forgot about our table. It was not busy. Eggs were undercooked. After waiting 45 min to get food. Other people in our wedding party either did not get their food or the food came out cold.

  37. SG

    ShawnG

    Palm Springs

    1 review

    5.0

    1 review

    Dined on March 25, 2022

    overall5food4service5ambience5

    We had a great date night at Char. All the staff were friendly and accommodating. Our waiter Sam was awesome! We had a blast talking and joking with him. The service was fantastic, food was great, and we had a very enjoyable time.

  38. JM

    JimM

    Philadelphia

    4 reviews

    5.0

    4 reviews

    Dined on March 25, 2022

    overall5food5service5ambience5

    The serving staff was fantastic we had so much fun

  39. OT

    OpenTable Diner

    New York Area

    15 reviews

    vip
    5.0

    15 reviews

    Dined on March 25, 2022

    overall5food5service5ambience5

    It was my birthday and they made it special!

  40. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on March 25, 2022

    overall1food2service2ambience5

    The server was nice, but his assistant server was rude. I held my card up to foot the bill before someone else jumped at it and she said “oh do you want to pay? Is that why you’re waving your card at me?” Then looked at the other people at the table and said “ANYWAY...” Very uncomfortable. Not in any rush to come back. For $560 I would have rather done, quite honestly, anything else.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

Char Steak & Lounge is rated 4.2 stars by 1169 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

May 2022
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7:00 PM


Booked 30 times today
Google Map for Char Steak & Lounge

550 East Avenue Rochester, NY 14607

Additional information

  • Cross street

    East Avenue/Strathallan Park

  • Neighborhood

    Rochester

  • Hours of operation

    Breakfast Mon–Fri 6:00 am–10:00 am Sat, Sun 7:00 am–11:00 am Bar Daily 5:00 pm–12:00 am Dinner Mon–Sat 5:00 pm–10:00 pm Sun 5:00 pm–9:00 pm

  • Cuisines

    Steakhouse, Contemporary American, Wine Bar

  • Dining style

    Casual Elegant

  • Dress code

    Business Casual

  • Parking details

    The hotel boasts 120 parking spaces, along with plenty of on-street parking.

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Banquet, Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Counter Seating, Full Bar, Indoor Fireplace, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Wheelchair Access, Wine

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