Char Steak & Lounge

4.5
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871 Reviews
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$50 and over
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Steakhouse
Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh fish, and masterfully in-house crafted desserts.
What 871 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.4
service
4.3
ambience
3.9
value
Noise · Moderate
84% of people would recommend it to a friend
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OT
New York Area
2 reviews
Dined 7 days ago
Overall 5food 5service 5ambience 5

Outstanding

MS
New York Area
1 review
Dined on October 4, 2019
Overall 5food 3service 3ambience 2

Very good love the restaurant will be back drinks were great

h
Miami
101 reviews
Dined on October 3, 2019
Overall 5food 5service 5ambience 4

Pricey, but food and service were excellent. Was surprised at the quality for a restaurant located within a hotel. We had an outstanding Hawaiian sea bass.

AP
New York Area
1 review
Dined on October 3, 2019
Overall 1food 1service 1ambience 2

I was there for over an hour with an important client and did not receive food, comment from the wait staff or manager. I left without eating to attend another meeting and they still charged for everything. Will not be returning

DW
New York Area
1 review
Dined on September 28, 2019
Overall 5food 5service 5ambience 4

The food and service was excellent and we were seated pretty far away from the main room, so it was quiet and romantic. The bread was DELICIOUS!!

CK
New York Area
1 review
Dined on September 28, 2019
Overall 5food 5service 5ambience 5

Great food

N
Atlantic City
3 reviews
Dined on September 28, 2019
Overall 4food 5service 4ambience 4

Food was excellent, service decent and ambiance good.

OT
New York Area
9 reviews
Dined on September 27, 2019
Overall 2food 3service 2ambience 2

Unimpressed by our experience - unfortunately. Service was slow (but nice), and the overall feel of the night was though we were forgotten at times. For the amount of money one pays, the service is lacking.

JS
New York Area
1 review
Dined on September 27, 2019
Overall 5food 5service 5ambience 4

Char provides a sophisticated (read that as New York) dining experience that brings together excellently prepared food along with attentive service. Most dinners are a la carte, the exception being any specials offered that evening. I ordered an 8oz filet mignon (medium but arrived medium rare) and fortunately I added a single prawn else my plate would have looked quite bare. My wife chose the evening special of steelhead trout and raved as to how good it tasted. Our desserts of banana creme brulee and frozen dark chocolate boudin earned praise for presentation and taste.

Wine list is minimal but representative of reds, whites, sparkling etc. Overall we will return once again on our special occasion as otherwise would be cost prohibitive.

RM
New York Area
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

I travel a lot and have eaten at many steak houses. Char is my all time favorite and we are lucky to have it right here in Rochester, NY!!

AH
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

Amazing food, wow it was truly fantastic. Only complaint was we were seated by the door out to the patio and it was nonstop in and out. Table should be moved a little.

AS
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

Best Filet in Rochester! I can’t wait to go back for date night again!

S
New York Area
1 review
Dined on September 15, 2019
Overall 5food 5service 5ambience 4

The stuffed calamari was amazing and so was the filet, cooked perfectly, best filet I have ever had

JM
New York Area
45 reviews
Dined on September 14, 2019
Overall 5food 5service 4ambience 4

We were happy to receive a complimentary glass of prosecco for our birthdays. A nice surprise to start the meal. The food (in particular the black bass special) was outstanding, crispy and tasty. The fresh oysters were also delicious, as was the wedge salad, which could have used a teeny more dressing. All in all, Char never disappoints.

p
Philadelphia
779 reviews
Dined on September 14, 2019
Overall 5food 5service 5ambience 5

Very nicely designed establishment as part of the Double Tree. They have outdoor seating too with a gas fire pit which is very active at night! Enjoyed the breakfast buffet which included freshly made omelets to order. Service was very good! Meal was exceptional too!

OT
New York Area
3 reviews
Dined on September 13, 2019
Overall 5food 5service 5ambience 4

Food was superb. certainly the price is higher but the quality of food is top notch. Service was also great. very friendly staff and had great time dining here.

BL
New York Area
1 review
Dined on September 7, 2019
Overall 3food 4service 3ambience 1

Food was excellent but the fact we were seated in a back room was a bit disappointing.

TC
New York Area
2 reviews
Dined on September 7, 2019
Overall 1food 4service 4ambience 3

While our meal and service were both good, unfortunately, my husband was notified the day after y his credit card company that his credit card # (used at the restaurant) was used that same evening for 4 Uber rides.
I notified the hotel, but received no call back from a manager or any response at all. This is an upscale and reputable restaurant. Confidentiality of personal and credit card information should not be something a guest should have to worry about at such an establishment. Sadly, we will neither return to or recommend this restaurant to others in the future.

DA
1 review
Dined on September 6, 2019
Overall 5food 5service 5ambience 5

My husband and I thoroughly enjoyed our dinner at Char. The wait staff was extraordinarily attentive and friendly. The dinner for delicious! The small room, and quiet setting were perfect.

L
New York Area
17 reviews
Dined on September 3, 2019
Overall 3food 2service 4ambience 4

This was a disappointing dinner, it was a weekday and perhaps the chef was off BUT at those prices we expected more. We both had seafood entrees. My husband got a Mahi Tuna that was so thickly crusted with seeds it detracted from the taste of the tuna. I had a scallop dish with corn and other items I could not distinguish. the sauce was thick and overpowered the scallops. They had sprinkled popcorn on the plate as a feature! How strange and pointless. Each of these dishes were $39 and not worth it at all. We will be very hesitant to return for dinner.

k
New York Area
7 reviews
Dined on September 1, 2019
Overall 3food 4service 3ambience 3

We were surprised to see the fabulous brunch that we had been to previously had been eliminated. We were very disappointed! Otherwise, the breakfast was ordinary. It took close to 15 minutes to be approached by the waitress, but then she was fine & attentive.
My only complaint about the food was that my poached eggs were sitting in water in the cup. Other than that everything was just fine--even though we wished there was a sumptuous brunch...

OT
New York Area
14 reviews
Dined on August 31, 2019
Overall 5food 5service 5ambience 4

Char never disappoints. We opted to move from the dining room to the outside dining area near the fire pit. My husband ordered the baby iceberg lettuce wedge and the Australian rack of lamb, both of which were exceptional. We literally return each time so that he can re-sample (and love) the lamb. I ordered the little gem lettuce salad and the jumbo scallops. The salad (a marvelous Caesar) was superb and he scallops and accompaniments were cooked perfectly. To celebrate our anniversary we ordered/shared the frozen dark chocolate budino, which was an amazing combination of flavors.

OT
1 review
Dined on August 31, 2019
Overall 3food 4service 5ambience 3

We thought the food was good although small in portions for the price. The service was excellent but the room seemed open and not intimate.

C
Los Angeles
30 reviews
Dined on August 31, 2019
Overall 3food 4service 3ambience 1

This is actually a nice restaurant in a nice hotel. The check in staff for the restaurant some how singled us out and put us at a table in an overflow room that had the atmosphere of a cheap wedding. I booked this on Open table at least a month in advance. I have stayed in this hotel, as I was a Diamond member with Hilton, and have been to Char several times. This would have all been fine, except that when we left, the main dining area had many open tables. I guess we didn't fit the profile....... Not what you expect when you spend $500+ for 4 people.....

WP
1 review
Dined on August 28, 2019
Overall 5food 5service 5ambience 5

Great drinks. Great food. Great service. One of the best dinners in town

T
Portland
1 review
Dined on August 20, 2019
Overall 3food 3service 2ambience 3

As a group of friends, we eat out monthly at various high end restaurants in Rochester. We had high expectations of Char and unfortunately, they were missed. While it was still an overall decent experience, there are enough other restaurants in Rochester we'd return to. Service was slow and spotty, with a missed drink order and an incorrect salad order. While the steaks were cooked to order and delicious, the sides were not inspiring. The asparagus too woody and the mac and cheese served tepid. Compared to our other outings this past year, this was overall a disappointment.

k
New York Area
2 reviews
Dined on August 20, 2019
Overall 5food 5service 5ambience 5

Variety of menu options and price ranges! Nice atmosphere and very professional staff.

KB
1 review
Dined on August 17, 2019
Overall 5food 5service 5ambience 5

Char is a great choice if you are looking for a relaxing meal. Although it is what most people would consider pricey, in my opinion, it is worth every penny. The food was beyond excellent!!! I’ve been to many “overpriced” restaurants in my life and most of them were not worth what we paid for the meal. I will go again in the future!

KS
1 review
Dined on August 15, 2019
Overall 4food 3service 5ambience 5

My steak was amazing!!! My husband got the pasta special and it was very bland to say the least. It was supposed to be a spicy seafood pasta and the seafood was over done and the pasta had no spice to it. Overall we would definitely come back and give it another shot. It's beautiful and the service was beyond amazing

TD
Las Vegas
1 review
Dined on August 14, 2019
Overall 2food 3service 2ambience 3

I am a foodie and don't mind paying for good food but this place is way over priced. Portions are very small, quality is good but nothing extraordinary. The wait staff was inattentive and didn't even keep our water glasses filled. We sat outside which was nice but there is a flat screen TV that was showing an infomercial??? We won't be back.

DF
New York Area
3 reviews
Dined on August 13, 2019
Overall 3food 3service 2ambience 3

Service is a combination of weird and indifferent and arrogant - not everyone but most. Bartender at The View was a piece of work -acts like he is in TriBeCa not Rochester - wicked full of himself. Took 25 minutes to get an order of oysters and a couple of salads- didn’t come out until we asked for them. Steaks were good but overpriced, side dishes were ok - brocollini to good- Gallett

JP
1 review
Dined on August 10, 2019
Overall 5food 5service 5ambience 5

Great food and service. Felt like I was at a steak house in New York or Chicago. Service level from the servers, busboys and greeters out of this world!! Food cooked to perfection

OT
Miami
8 reviews
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

Fantastic food , great outdoor atmosphere and service

JC
New York Area
1 review
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

Breakfast was so good very filling could not eat everything so delicious

OT
Birmingham
2 reviews
Dined on August 5, 2019
Overall 3food 3service 3ambience 4

Poor service. Ordered appetizers and the server never placed the order. It took over 30 minutes to order our main course. The food was not very good. For someone who loves salt... the food was too salty. I was disappointed as were my guests

OT
1 review
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

Paulie, our server was very attentive, helpful and charming.

TD
1 review
Dined on July 27, 2019
Overall 3food 4service 3ambience 2

Food was very good--but way too overpriced
Portions much too small for the $$

E
Detroit
2 reviews
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

My husband and I love going to Char for special occasions. It’s expensive, but it’s beyond worth it. You definitely get what you pay for. We have gone over 10 times and are blown away with the meals every time. You can’t go wrong with their steaks. This past visit we got the calamari appetizer and it was amazing. The service is always very attentive. We went for our anniversary this year. On the Open Table reservation I checked that it was for an anniversary, not thinking much of it at all. I was pleasantly surprised when the hostess said happy anniversary when seating us. Then was really stunned when we were given champagne and dessert. It just shows how great the service is there!

S
New York Area
16 reviews
Dined on July 25, 2019
Overall 5food 5service 5ambience 5

Great spacious bar area and the food is excellent. The outdoor area is great in the summer

T
New York Area
22 reviews
Dined on July 23, 2019
Overall 5food 5service 3ambience 5

Our server was great as was the food. When we arrived there were the booths I requested empty. We were rid it would be 10 minutes. We stood outside and I realized it was ridiculous to stand there when we could be sitting and waiting. I told the hostess we would prefer to just sit in the booth and wait. She said ok she would get some menus and be right back we waited another few minutes and the I said to my friends let’s just sit this is ridiculous! We sat and our server came over immediately. After that everything was fine.

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