Char Steak & Lounge

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4.6
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813 Reviews
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$50 and over
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Steakhouse
Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh fish, and masterfully in-house crafted desserts.
What 813 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.7
service
4.5
ambience
4.1
value
Noise · Moderate
94% of people would recommend it to a friend
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JC
New York Area
1 review
Dined 4 days ago
Overall 2food 3service 1ambience 2

overpriced, second server came up and said would be our server after first server already got our drinks and told us about the menu ? My steak was supposed to be medium well, it was rare, my husband had rare order, was mixed up, won’t go back

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OT
New York Area
1 review
Dined 7 days ago
Overall 5food 5service 5ambience 5

Great place for business lunch.

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D
Naples
10 reviews
Dined on June 9, 2019
Overall 3food 4service 4ambience 4

Food has always been top notch, everything they do is good. Service was friendly and efficient. The thing that bugged the heck out of me was the new $5 valet charge. I’ve always been very good to the valet employees. But now you have to go to the front desk and pay $5 and get your ticket stamped. Then pay the valet kids. This is one of the most expensive restaurants in Rochester, and I can’t believe they can’t validate your parking and feel the need to nickel and dime their customer. My future business will now go to other top steak houses that don’t feel the need to stick you with a mandatory parking fee.

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JL
New York Area
2 reviews
Dined on June 7, 2019
Overall 2food 2service 4ambience 3

For the price this meal was very disappointing. I ordered the rack of lamb medium rare and it came out medium to medium well. The presentation was lacking with 3 lamb chops uncut. Perhaps the chef couldn’t tell how much he cooked the meat. My wife ordered the Branzini special (white fish) which was breaded and according to her quite dry with not much flavor. The lamb chops lacked character and the dipping sauce was just okay. It would have been better with mint jelly. I added asparagus as an ala carte item which was sautéed in butter which was adequate but again not that of a high end restaurant. We shared the banana crime brûlée which was good but not outstanding. The fare was more of a mid priced restaurant than the high end Char espouses to be. The drinks and service were good, so I gave an overall rating of 3 stars, otherwise I would have been in 1-2 territory. Not sure what has happened but my experience was much better a year ago.

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L
New York Area
12 reviews
Dined on June 1, 2019
Overall 5food 5service 5ambience 5

This was a special anniversary dinner for us. I mentioned it on the reservation and we had a nice table with privacy. We ordered glasses of wine (wonderful selections) and then had a lobster salad that was delicious and we each had filet mignon which was cooked to perfection. We ordered two sides to share and it was too much food for us. The mushroom risotto was delicious and would have been enough. We saved room for the chocolate budino and it was light and a perfect ending to a wonderful meal. Our waiter was very kind and attentive and paced the meal well. To our pleasant surprise the wine was a gift from the restaurant for our anniversary!!! It was a delicious meal, a wonderful dining experience and we will definitely be back!!

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PR
Naples
1 review
Dined on June 1, 2019
Overall 4food 4service 5ambience 4

The service was great food was good! Our waitress was awesome..

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LK
1 review
Dined on May 31, 2019
Overall 5food 5service 5ambience 5

Our waiter Russell (as well as one of our regular waiters, Laura who stopped by to say hello and wish my daughter a happy birthday) was fantastic. Just the right amount of contact and incredibly personable.

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BJ
New York Area
8 reviews
Dined on May 30, 2019
Overall 5food 5service 5ambience 5

Fun , lively atmosphere! Impeccable service . Impeccable staff . It is our "go to" place in the city

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JI
New York Area
2 reviews
Dined on May 26, 2019
Overall 4food 5service 5ambience 3

We took my mother to brunch at char. We walked in right at noon there were already some very boisterous people at the bar. This bar attracts a louder crowd. I convince my mother who is elderly to sit at the table furthest from the bar. The food is truly excellent and we all had great meals The service was very good as well. I would definitely call back for brunch or lunch I would probably hesitate to go for dinner given the bar crowd some of the women were dressed scantily I’m glad we were sitting far away

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B
New York Area
1 review
Dined on May 22, 2019
Overall 5food 5service 5ambience 5

Awesome experience. Food was great. Romantic night out.

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LC
New York Area
3 reviews
Dined on May 19, 2019
Overall 5food 5service 4ambience 5

Excellent Food.
Waiter was knowledgeable of menu and wine/ drink list.
Just seemed to take a while taking our orders
I would definitely return.

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JY
Richmond
3 reviews
Dined on May 18, 2019
Overall 4food 4service 4ambience 4

Great experience, we’ve been there before and we’ll come back next time we’re in town

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EB
New York Area
1 review
Dined on May 14, 2019
Overall 5food 5service 5ambience 4

Amazing server! Made our anniversary special! The food was delicious as always.

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KE
1 review
Dined on May 11, 2019
Overall 3food 2service 5ambience 1

The meal and the ambience were a big disappointment. We (2 people) had 2 entrees, shared 2 sides, a desert and 3 mixed drinks. The tab was over $200.00. The lobster was the worse I've ever eaten. We were there to celebrate our 35th anniversary and should have chosen a different restaurant. The bar dominates the restaurant. The music was (70s hits) was too loud. It was like dining at Zebbs.

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JS
New York Area
3 reviews
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Delicious food and very attentive staff made for a pleasurable dinner.

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K
New York Area
7 reviews
Dined on April 25, 2019
Overall 4food 4service 5ambience 3

Enjoyed Char for lunch. Duncan, our waiter was excellent, polished and attentive. We will try the patio in summer.

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JV
New York Area
8 reviews
Dined on April 20, 2019
Overall 5food 5service 5ambience 5

Love the atmosphere,only to be outdone by the staff and food ! The pace is comfortable and Laura is a true professional, makes every visit special!

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JB
New York Area
1 review
Dined on April 20, 2019
Overall 5food 5service 5ambience 5

The service was outstanding

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F
Toronto
12 reviews
Dined on April 16, 2019
Overall 4food 4service 5ambience 4

Food was good but had the blue cheese and bacon sauce for the steak and the blue cheese completely overpowered the steak. Bad choice. Shame it was nice ribeye. Otherwise staff was great and all the other food was very good.

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DS
New York Area
1 review
Dined on April 14, 2019
Overall 5food 5service 5ambience 4

35th anniversary dinner - We both ordered the 8oz Filet Mignon medium rare with a side of the 9oz to perfection. From our experience in other restaurants the meal, while not inexpensive, was more than a good value. Our server and his helper were friendly and attentive. Kudos to them. The dining room itself was not impressive - wide open with centerally aligned tables that would put you in the middle of traffic if the restaurant was busy. We fortunately avoided those. Overall I would highly recommend Char Steak & Lounge. We will definitely return, and look forward to sitting outside on the patio when the weather cooperates.

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OT
New York Area
4 reviews
Dined on April 12, 2019
Overall 5food 5service 5ambience 4

Great food and service. Nice touch with Birthday desert.

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WW
1 review
Dined on April 5, 2019
Overall 5food 5service 5ambience 5

For when you want to indulge a bit, Char is a wonderful way to mark a special occasion. Our servers were very friendly and knowledgeable. I had the Fish Dish of the day (Halibut) and our server recommended the Potato Galette. They were both excellent. Each of our Birthday guests were recognized and made to feel special. It was a pleasant and relaxed evening for young and old.

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OT
New York Area
12 reviews
Dined on April 1, 2019
Overall 4food 3service 5ambience 5

Fir the second time in a row I received a email that could have tasted absolutely excellent, but was cold. In the first case I waited until I completed the meal to tell the server and she comped my drink. In this case, I asked that part he sent back to heat it up and it came back and it was as cold as when It left. It is really a shame because both of these meals were just delicious, but the food was cold. I will think long and hard about returning to Char. Considering that this seems to be a repetitive thing, I doubt that my telling them about it will fix the situation.The server and all other aspects were wonderful. I find it very strange that such a high end restaurant cannot keep the meals warm/hot.

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R
New York Area
9 reviews
Dined on March 30, 2019
Overall 5food 5service 5ambience 5

Great food, great service. Love the energetic atmosphere. Best rack of lamb in the city. Wonderful Branzino fish. Try the sorbet. It''s superb.

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SP
New York Area
1 review
Dined on March 25, 2019
Overall 5food 5service 5ambience 5

Food was excellent! The waiter and all service was very good as well.

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L
1 review
Dined on March 22, 2019
Overall 5food 5service 5ambience 5

First of all the food at Char is amazing. But what Iimpressed me most was the service. I can’t recal the name of the waiter but he was awesome! I went for a belated birthday dinner and did not tell them ahead of tine. The waiter noticed I was celebrating something and asked. He immediately poured more wine and when I ordered desert he brought it out with a candle and said this is on us. I am a leader in the HR profession so I am always focused on service and attitude. This waiter exceeded my expectations his attention to detail made my celebration even more special.

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OT
Los Angeles
1 review
Dined on March 20, 2019
Overall 5food 5service 5ambience 5

Great as always!

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LB
New York Area
3 reviews
Dined on March 20, 2019
Overall 5food 5service 5ambience 5

Lunch was, as usual, fabulous. My roast turkey sandwich was delectable and the side caesar salad was perfect (although I might not describe it as actually "petite." I was too full for dessert, but the other people in our party really enjoyed the frozen chocolate mousse. Our very attentive waiter had no problem with modifications to the menu (2 items ordered from the light menu before 3:00.) Char remains on our short list of favorite lunch venues.

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JW
Portland
2 reviews
Dined on March 17, 2019
Overall 5food 4service 5ambience 5

The food was incredible for the most part. I had the special. 1/4 of the Wagyu beef steak I had was all grizzle and fat. For the cost that was disappointing however the flavor was amazing! my daughter and her boyfriend had the ribeye. That was absolutely incredible. The other person with us has the Salmon which was also superb! The sides and small plates were also incredible tasty. We had a wonderful meal, well prepared....With the exception of the Wagyu.... a $72 piece of meat should be as memorable as the rest of the meal!

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S
New York Area
9 reviews
Dined on March 15, 2019
Overall 5food 5service 5ambience 5

Great atmosphere and the bar is very spacious. The food was excellent and the staff is very friendly.

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JM
New York Area
3 reviews
Dined on March 15, 2019
Overall 5food 5service 5ambience 5

One of our better meals here. Bone in NY strip was truly awesome... perfect marbling. Seafood special was great- nice mix of flavors. We'll be back.

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L
Toronto
1 review
Dined on March 11, 2019
Overall 5food 5service 5ambience 5

The food was very good. The cocktail I ordered was great. My server Laura was gracious.

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KL
1 review
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

Amazing experience!! Food was great, service was friendly.. Had a wonderful time. Will definitely go again.

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EB
New York Area
1 review
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

Great meal! Excellent service! Highly recommend! The seafood appetizer is fantastic!

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DO
1 review
Dined on March 2, 2019
Overall 5food 5service 5ambience 5

Had an excellent time! The private room that was given to us we did not request was the best! Food delicious! The only complaint I have would be the banana creme brûlée was very bland! No taste at all! Everything else was amazing! Thank u

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OT
1 review
Dined on February 27, 2019
Overall 5food 5service 5ambience 5

Very welcoming staff and atmosphere. Some items on the menu can seem pricey, but the quality of the product reflects a good value.

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RC
New York Area
3 reviews
Dined on February 23, 2019
Overall 4food 3service 4ambience 5

Staff was very pleasant and accommodating, after initially being seated at the bar area, at our request we were cheerfully relocated to the quiet dining area. Food was fresh, and well prepared. I had an issue with the scallop appetizer though, they were exquisitely prepared and presented, there were only two of them on the plate. It surprised me as no quantity was mentioned in the menu description. The flavor of them quickly put the quantity issue to rest. They were fantastic! along with the vegetable {brussell sprouts} and My 18 oz. bone-in strip steak. They made my date feel welcome after we decided to skip dessert the hostess brought a small ice cream sampler for her birthday. A generous tip was well received and a browse to the 9th floor terrace with outdoor gas fire pit area and Hattie's lounge capped off a beautiful evening. The whole experience from the parking valet to the cleanliness of the facility ensures my return soon.

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DP
New York Area
5 reviews
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

Great food, service was impeccable! Atmosphere was nice and drinks were fab!

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LH
New York Area
5 reviews
Dined on February 15, 2019
Overall 1food 1service 2ambience 1

We were going for our anniversary. We had no idea that they were offering a limited menu for valentine’s Day weekend (I reserved it online and it didn’t say that we wouldn’t have a full menu). The choices were limited. My cosmo came with a bad lime and it was so terrible I couldn’t drink it. Looks like the juice had gone bad (waitress commented that the top looked like it had separated). Dinner was mediocre for price. I had the chicken and it was a few bites of chicken with soggy veggies. It was also cold. We were staying in the hotel for our anniversary, but when we tried to go to Hattie’s for a drink it was closed for a private party. Next time we will stick with Black and Blue or Next Door.

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WG
1 review
Dined on February 15, 2019
Overall 5food 5service 5ambience 5

Erin our waitress was fabulous! She made our experience one of the best . The food was excellent. We will definitely come back.

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