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I normally like CBS Scene. That is why we chose to bring our Chinese exchange student here to try her first American meal. I went to the CBS Scene web site, looked at the menu and proceeded to book a party of six through Open Table. I did this a few nights before we expected to go. When we arrived, CBS Scene was closed for renovation! Until the summer!! No where on the web site was this indicated, and Open Table booked and confirmed our reservation. Very disappointing!!
CBS scene is closed for Renovations, no one called to let us know. We showed up to a closed sign.
Was not happy with our table. Right up against a huge pillar. Felt like we were given the worst seat in the house. Our waitress was a gem however. They are fortunate to have Abigail. My boyfriends steak tips where very dry. She went out of her way to find him something to dip them in to make them edible.
Great service waitress was exceptionally great. Food was good and cooked right great selection of beer and wine
I wouldn’t return unless it was to sit at the bar. There are better choices in the area.
Love the view . Our waitress was awesome. Big portions and very tasty. Great place to go. Great Energy!
Only con would be to clean up the place. A bit unkept. Needs a good cleaning and maybe new utensils.
Kimberleigh was a great server!! She was funny, timed the food great and made the overall experience fun!
Food was great but area where we sat was filthy along with bathrooms!
It seems like success has made them lazy. Being booked and busy all the time has resulted in some sloppy practices. The table was dirty when we were seated. Took a while to get it wiped off. Had to flag down the waiter for drink refills. Had to wait for Ketchup. The floor around us was very dirty with a lot of walked-on food scraps. The waiter was not very friendly and we felt like we were putting him out. Greeting staff seemed flustered by the crowd and just wanted to clear us from the entry. The staff here needs to remember that even though lots of people want to eat here, they still expect good and hospitable service. We won't be rushing back. And somehow, I think that's ok with the staff.
Food was excellent and prices were very reasonable. It was our first time here. We will go back for sure.
Late afternoon lunch after visiting Patriots Place. Very relaxing, good service & food.
I was nice to watch the newscaster while we ate. Plenty of food and good prices. The staff is get friendly. I will be back!
service was awesome ...atmosphere was crazy fun with the live patriots all access
Waited 45 minutes for a server to acknowledge. Food mediocre.
Great service great food. Had a great time the TVs the whole place is fantastic I’m telling all my friends to go there especially after patriots game anyway happy new year you made mine thank you
We had a nice booth and food and drinks were priced well . We were able to watch TV right at our booth and we were not rushed to leave.
We took our two Grandsons ages 6 and 8 for a special lunch with Mimi and Grandpa and they loved it. We had seats by the window and could see some action on the field as the Patriots practiced. There is really only one place to see them go by but it was exciting for them. The kids menu was good and had plenty to choose from. My husband loved his pastrami burger! One thing I appreciated was the big screen TV's weren't too loud unlike some places.
Food is lacking quality and flavor.
Surely did not meet expectations as a destination restaurant - the food was mediocre, the service was unreliable, and the prices were way out of line with the experience. Noisy, cramped, and not representative of the Patriots or New England.
Super quick and good food!
Organized gathering for over 85 people for pre-game high school superbowl for dinner and drinks. Over 12 reservations made by friends and family to come see game with us. Called several times prior to the evening to link all reservations together so we were seated together on the same level in the same area. Assured on several occasions that would be the case and they made special seating plan just to ensure that. Arrived night of game to check in to find that my personal reservation was seated in a totally separate section of the restaurant than all our guests, separated by a dividing wall. Impossible to interact with our guests who came to the event because of us. Explained to host that table wouldn't work for us. Unable to assist. Asked for manager. Told manager would come see us. Manager never came. Walked to different area many times during the evening to visit our guests that were seated elsewhere to find many many empty tables surrounding them that we easily could've been moved to. When we left that evening those tables were still empty! Called the following day to discuss, assured manager would call me back. Still no return call. Called the day after that, and still no call from a manager. As of now, one personal request to speak to a manager while we were at the venue and 3 follow up calls. No response from a manager to date. Very disappointing sub-standard service. Customer satisfaction clearly doesn't matter to them. Will NEVER go back.
Their lobster roll picture on menu is not the same as what I got. 25 bucks for misleading photo otherwise it was good.
service was good had the steak tips they were good not great. Noise level you could carry on a conversation.
Came in on the upper level and got our exercise by taking staircase to hostess stand on floor below, then climbed the stairs again after lunch...good workout! Turkey burger not the best I've ever had, but the sauce was put on the side as requested. Turkey BLT also served without the bacon as requested. Cole slaw side could have been a little larger as it was very tasty. Our server, Mariah, was just the right amount attentive.
Great place for kids. TVs are tough to use, but they kept the kids busy trying to figure them out. Listings aren’t clear. Stations are listed as Events. You actually have to click on the Event # (and there are many of them) to see what’s on.
Entertaining, but once or twice a year is more than enough.
Had a great meal with 12 of us. The service was fantastic!! Music was a little too loud, but once the restaurant filled, it was fine. Always enjoyed this place!!
A group of us did dinner and a movie and this place was perfect. Fast and friendly service and quiet is so we could talk.
The waitress was very sweet but the food was absolutely horrible, my pop was even disgusting! It was all carbonated water with no syrup and couldn't be switched out because the waitress would have had to go downstairs to the bar. The menu selection wasn't very good either. I was so excited about going here so I could get a nice glimpse of Gillette before we attended the game on Sunday. I made a reservation about a week before and told them the occasion and that we were coming from Ohio and I requested a table with the best view of the stadium. When we got there they tried to seat us in the middle of the restaurant with no view at all and there were plenty of tables open by the windows. Ended up getting a table with a view but such a disappointment!! At least the Pats won!!
waitress was awesome, food delicious and lots of fun to boot!
We had a great time... We got seated by the window with view of field. The drinks, food, ambiance, and server were all amazing. Great place for groups.
Our server was great - prompt, friendly, great person!
Had a fun family lunch at CBS Scene. The waitress really made the experience. She was personable and professional.
Maybe I'm just getting too old for certain types of restaurant.
Really good, booking the reservation on this app got us right passed the lunch rush and the food and service was excellent
It was great being there. I was there on an off night but love to be there for a Patriots game. Not a real fan of the food though but it was a great experience.
Birthdays x2 and anniversary
One of the best burgers around and great selection of beers on tap.
Location was great, and we enjoyed the view of Gillette Stadium from our table. Each table had its own TV. The service was a little slow, but they were extremely busy that evening due to a soccer match. We were pleased with the menu options and enjoyed our appetizers and meals. Would definitely eat here again.
Awesome views of patriot place. Food absolutely sucks. Plenty of beer on tap to wash down your crappy meal. Great atmosphere to watch sports. Just wish the food was better.
I'm not sure what I was expecting but it definitely wasn't this.
I took my two kids (ages 6 and 8) to the Hall at Patriot Place as well as to the different shops. If you visit the Hall, you get a 10% discount at CBS Scene so we went over for lunch. They sat us down easily and the menu selection was pretty good.
My daughter got the Kraft Mac & Cheese (pretty hard to screw that up), my son got the Foot-Long Hot Dog and I got the lunch fish & chips. My fish had that funny ammonia-ish flavor that was a sign that the fish wasn’t the freshest it could be. My son’s hot dog bun was kind of stale and the hot dog was “just OK” (although the portion size was very generous). In short – the food was fair at best. I would have complained or ordered something else but…
My complaint is that our waitress did not check on us at all. Not once. We were finished eating for 15 minutes and I finally had to flag down someone else so we could get the check. I even saw her look over to us but it took about an additional 10 minutes before she finally came over with the check. She apologized but it really wasn’t an apology – she said she was sorry but she "had a bunch of other tables she was attending to". So in other words we were the least important of all of her customers? Hardly a real excuse or a real apology. I consider myself an excellent and well above average tipper but I couldn’t justify even giving 15% for this.
In addition – it really wasn’t that crowded at all. No one was sitting outside and there were still plenty of unoccupied tables inside.
In short – I would have gladly paid that extra 10% for better food and better service. I can’t see me or my family dining here again.