Nice restaurant with friendly staff/manager. Beginning and end of meal were great...the bread with roasted garlic is fresh and tasty, the tiramisu cake for dessert was delicious! In between...the Caesar salad was a little dry (not well tossed) and the seafood pasta was just ok --lacking in flavour other than too much hot peppers. None-the-less, still a good time.
We have been to this restaurant many years and each year it appears to go downhill. It was like attending a cafeteria now with the new lighting. When it first opened many many moons ago it was romantic and high end.
The waitress seemed to have a bit of an attitude that one of our guests was a sommelier and asked why some wines were marked up 580% and others were 120%. He made some suggestions on wine from the glass and said choices were poor at best. She just scoffed and said shes not a sommelier and therefore didn't care. No one ordered wine. We just shook our head at the disappearing waitress. There was 4 tables and we knew why. We had to have people modify meals due to allergies and she said there was absolutely no button mushrooms in the hotel and it had to be oyster or a mix of them. I know that Fairmont takes pride in this and there other restaurants are more than happy to accomodate. The meat in the pasta was like cut up sandwich meat. No one liked their meals. One guest said the pasta was mushy and the waitress said we don't make our own it comes out of a box. yes it tasted kraft dinner like, thanks for confirming. She then said do you guys want any dessert, our new chef is willing to make you mushy macaroni. She thought that was incredibly funny. We just looked at her. For the price and what we used to have, this place is a great place to take kids for mushy spaghetti, not a high end meal. Find anywhere else to go in the Springs. Eating here is a disappointment.
I had the Lamb Shank and can say with complete honesty that it was one of the best meals I've had in years. The bean purée brought a remarkable creaminess to the perfectly medium rare lamb, alongside wonderfully seasoned, crunchy artichokes. The California wine that our server Jody recommended brought a whole other amazing dimension to the flavour. Just spectacular. Highly, highly recommended if you want a FINE dining experience, you know?
Always great food and service
Fantastic staff and food.
Delicious! The garlic for the bread was great. Great service and ambiance!
Very nice and welcoming environment, friendly reception and delicious dishes
The food was very good food but, very expensive. The entree special was $49.00. Even simple pasta dishes were close to $40.00.
To salty and to much butter
Absolutely fantastic. The service was great. Dylan the chef made amazing dinners and entree‘s. All of the people in our party talked about the meal and experience for the next couple days. Thank you to all the staff at Castello’s
Our group had a memorable experience, not only with the great food, the outstanding service but the ambience and winter setting of this great hotel and restaurant. Have an outstanding 2018
the most disgusting meal we ever had in Banff. Disgusting. Terrible service and freezing cold. They actually hand out blankets. What a pathetic excuse for a restaurant in the Banff Springs Hotel. Never again.
Convenient if staying at Fairmont. Salad was delicious. Dinner was okay.
It was very cold outside and the old building got a little cold inside.
Coats and jackets were required. Thank goodness it is not that cold very often.
Very disappointed with this restaurant. Looked like I was in my granny’s conservatory and it was freezing cold. People were sitting with their coats on and going back to the room to get jumpers. The waiter was nice enough but the food was just ok not amazing. I definitely wouldn’t return.
Excelent food, great service. Would recomend it anytime.
Overall everything was very good other than the pasta. The bread with garlic was excellent. The service was great. We ordered two pasta dishes and we expected much better. The pasta wasn't terrible but sorry, I wouldn't go back again.
Food is good tasting but not very original. Portion is just right. Price is high even for Banff.
Castello's has been a very good Italian restaurant for many years. Before this trip we visited in 2015. Improvements have made since our last visit and everyone can be assured of a great meal in a 1st class resort restaurant.
Lovely, quiet experience.
Another great restaurant located right at the Castle in the Rockies so you do not need to travel far for dinner
Ate in lounge area of venue. Cozy atmosphere. Excellent view from balcony. Great food - exceptional service.
Delicious fresh meal. Prompt and attentive service however he didn't provide us with the daily special.
We enjoyed the authentic Italian flavors and the extensive wine list.
It was affordably priced for the Banff Springs hotel. I ordered the ricotta lasagna. It was very good at first, and then I got used to it because there wasn't much variety on my plate . The side was some green leafy vegetable that was bitter. My aunt got the same dish and she liked it. My aunt liked the greens better when she added the balsamic vinaigrette on it. She thought it was plain without this. I tasted the squid appetizer. It was good, but tasted salty, so I probably couldn't endure a whole plate of it although a junk food fan I came with could . It is a sharing size.
Pasta not made on-site and nothing special. Steak was good.
The evening was delightful and Jody provided exceptional service!
From the moment we walked in until the very end, the service and food was impeccable. You will not be disappointed.
Our dinner at Castello was amazing. I told our server that my meal of Pasta with clams was as good if not better than in Italy and I have been trying to duplicate my Italy meals! Our server told the chef who kindly gave me written directions for the dish! That's what I call above and beyond!!!
Great food (I loved the seafood) in wonderful surrounding.
While staying at the Fairmont Banff Springs we had a lovely anniversary dinner at Castello Ristorante! The staff was very attentive and both of our entrees were divine. The lemon dessert was wonderful as well.
It was a very unique experience. The restaurant is fairly small, but they use the space well. The staff was very friendly and the food was delicious. I would recommend it to pasta lovers in particular.
Been to Costello every time we stay at the hotel. We have never had a bad meal here ever. Great local ingredients, excellent pasta, great service, overall excellent food. Will be back again!
Amazing place, I've been going for years. Book ahead. 6/5
Lovely setting for a delicious Italian meal. This restaurant is much quieter than some of the hotel's other venues (notably the Bow Valley Grill.) It is ideal for a romantic dinner or a get-together with friends. I had the cheese lasagna which was one of the best I've had. I started with a salad, but that was too salty (be sure to ask them not to add salt, if you are sensitive - they are very accommodating for special dietary requests.) I'd definitely recommend this restaurant, even if all the Banff Springs Hotel restaurants are on the pricey side.
Very good fungi pizza, ambiance was pleasant, service excellent. The entrees, salads and desserts are generous and can be shared between 2 people. Beverage service very good.
As transplanted Calgary "locals", We have been staying at the Banff Springs Hotel and dining at Castello Ristorante for the last 20 years. It feels like "home", and indeed the staff (Jody in particular) make us feel at home - he recognizes us as soon as we come in, even though we're only there once or twice a year. The food and service is as good as you will find anywhere. And in that regard I don't mean that it's pretentious or "over the top". Rather, Castello is simply quiet, comfortable, confident quality. It's really hard to describe . It's a totally different feeling from most 5-star restaurants. It would not be a stretch to say that it's our favorite restaurant - ever.
Overall experience was very awesome. Our servers were great, the food was absolutely scrumptious. Haven't had an authentic Italian meal like that in a while! The gentleman who served us had a great recommendation for wine which was not on the list- turned out to be delicious. thanks for that- I can't remember your name, but you did tell me you've been a Banff local for 23 years. Everyone's meals were spot on- the desserts (tiramisu and a lemon sort of torte?) ... were amazing. not too sweet, very satisfying. Great restaurant! Will be back for sure.
What a nice evening. The food and service were excellent!
We had a great evening with a very attentive staff. The food was very good. We enjoyed everything very much.