we made reservations but when we came on time- they had reserved the entire restaurant for a private party- made a a nice service recovery by providing us with a couple of cocktails and an appetizer at the Whiskey and Rye Bar in the lobby
We went for valentines and I guess I missed the memo about a preset menu. We were not able to order from the full menu so that was a bummer but the food was good. I would try it again.
The restaurant was understaffed on a Saturday night. Food was good but overpriced and some vegetables were undercooked.
My wife and I went for Thanksgiving dinner, we have done several holidays here in years prior. I specified my food allergies (nuts) on my reservation but still reiterated to the waiter, which he did a mediocre job at following through on. I enjoyed my local craft beer they had on draft, my wife had a stale Rose, the bottle had obviously been opened days previously.
First course was good, my wife had the apple chestnut soup, they did withhold the nuts from my salad as I had requested. Main course was decent for my wife who had the braised short rib, since it was Thanksgiving I went with the turkey, it was served room temperature, it was cooked properly and was moist but it had no flavor at all, no gravy or anything else to top it with, the small portion of stuffing wrapped with sausage was okay and 3 asparagus spears and tablespoon of cranberry sauce were decent. I took the turkey home to put gravy on. My dessert as I specified earlier had to be sent back due to allergens; my wife had the apple cobbler in a cold “hot” skillet. I pointed this out before he brought me the same out as a replacement; I got a warm skillet. I can honestly say I would have been just as happy with Boston Market thanksgiving dinner for a fraction of the price. We are not ones to complain much especially when at the place, not looking for handouts. I am sorry I talked my wife out of going to Eddie V’s for Thanksgiving dinner, I know the service and standards there are much better. I can not see myself going here for a meal in the future, especially not for the price point.
Ordered mimosa and the glass had lipstick. Reordered. Second glass also had lipstick. Very gross! The tab already came with 20% tip which I was not told upfront. The service was not worth 20% and customer should be the one to decide after the mean and not the restaurant/hotel even tho it was Thanksgiving.
I pretty much had the restaurant to myself with an early dinner. The waiter was great , when I asked where I could go to get a bottled water for my room he brought me 2 bottles.
We were seated immediately and water refilled several times.
No one came to the table for over 20 minutes
Menu was limited but the food was good. Service was fantastic. The staff very friendly and attentive but not overbearing.
The brunch had very limited options and was incredibly overpriced! Wouldn't recommend.