Cascades - The Stanley Hotel
Our bar and lounge offers seasonal cocktails and a whisk(e)y menu with over 1,000 varieties. Ask our bartenders to help select a distinctive flight! The wine list offers a selection of sparkling, white, and red varietals to please your palate.
Please note: this is a review of the Cascades restaurant only. If I could review the bar, that would be a five star review. The restaurant, however, is a misery.
We had a late reservation on a Thursday night. We were arriving after the illusionist show in the hotel; we were staying at the hotel. The hostess informed me that the kitchen was closing at 9:30 which seemed weird because you can still make reservations on OpenTable for 9:30.
The waiter basically told us not to order the special entrée, a whole snapper that sounded delicious. That was weird; he also seemed to want to push the special app on us despite the fact that I was allergic to it. The waiter also was disinterested in us or doing his job generally. Customer service did not seem to be his calling.
My salad was incredibly salty and lacking any balance. My husband’s salad lacked flavor entirely: no acid, no citrus, no salt. And while we were eating our salads, the waiter informed us that we needed to order dessert if we wanted it at all because the kitchen was closing. So, we were being rushed to eat a meal the kitchen was rushing to make. My husband sent his salad back; it was that bad.
Our entrées came and my trout had a side of artichokes, bacon, and miniature corn: that kind of baby corn cob that you only see in cans, pickled. It was not what I expected when I saw the word corn on the menu as part of my vegetable side. I was a notably disappointed In this. Also, the combo of bacon and a fish dish was overwhelmingly salty. It felt like no care had been put into the salt/fat/acid balance of any of the dishes. My husband’s bison ribeye was okay, but JUST okay. Not good or great, and not actually grilled (all of which you sort of expect from a $35 item off the “grill” section of the menu.)
The meal was disappointing; we were rushed to complete it, the service was lackluster, and it was pricey. We left without dessert because it wasn’t worth the calories or the money.
A mixed experience. Our food was good to very good. Service was friendly but mixed. They brought our entrees before we were half done with our first course. For fine dining the room was very very loud. It was hard to carry on a conversation. Perhaps that was an exception due to a few loud groups.
We had a great meal! The service was great. I love this historic hotel.
Way overpriced. New York Strip was over cooked, ordered medium rare, got medium, and was a bit on the tough side. Expected much better for $36!! Great service, nice place. But you’re paying for the Stanley Hotel.
Wonderful food. Was told there were no waiters outside for dinner service only to see fifteen minutes later there was. Waiter inside was terrible. But again, delicious food.
The food was very salty and the service was very slow. My husband ordered the duck... The duck fat was not rendered and the dish was so heavily doused in soy sauce that it was not edible. It was very costly for inedible food.
For the price, better tasting food was expected. Plus, one of the party has specific dietary needs, and it took 25-30 minutes after the others had been served to resolve the issue.
I love the service and ambiance. If you are in Estes Park you must visit Cascades at The Stanley for at least one meal!
I know the portions at fancy restaurants are small, so I am okay with that aspect. What I did not like was when you order a protein, you usually expect a starch and vegetable. At this restaurant all you get is the protein. I ordered elk and that is all I got. The people were real nice though and the atmosphere in the hotel is great.
Food was okay, but certainly not worth the money. An extravagant menu is fine, but if you're going to charge what Cascades does for these items the quality needs to be much higher than it was.
I would have been happier with less esoteric menu if the food was done well.
Bottom line: Food served was not nearly worth what we paid.
Wait staff broke glass over table and did not replace water glass or table cloth. No one at the concierge desk, so our reservation was late. Food service as very slow. Bar is next to restaurant and it is noisy. Same food in the bar was 20% less than in the restaurant.
Food was delicious, but service was aweful!! They rushed you and tried to get you to leave as soon as possible!! We were told after making reservations that kitchen was closing and we must order immediately!! We order and two bites into the sale when the entrees were brought out!! Then we're half way through dinner when we are told we must order desert, if we want any! Never been treated so poorly at such a nice place in all my life! They are charging large prices and you expect a certain level of service!! Service didn't even come close to the level of such a nice place! The manager takes $ off the check, but the celebration dinner was already lost its luster!!
The overall experience was a little disappointing. I made reservations and we got there a little early so I checked in with the hostess station to see if we could sit on the patio since it was very nice outside. She looked at her computer, asked for my name and said "yes we can accommodate that". We then went to the bar to get a drink and sit out on the patio for a bit before dinner. As we got closer to our reservation time, I went back in, spoke to the same gal and was told that the patio was closed for the season that we'd have to sit inside. She actually had an attitude about it too. The food was good but not great. Two of us got the lamb chop which was one of the priciest meals on the menu. It came with a salad but no other sides. Both of us felt that the lamb had great flavor but had a lot of fat and gristle. It was hard to cut through because of it. I would still recommend it because of the fact that it is the beautiful Stanley but I feel like some improvements are needed. The restaurant itself is dark and dingy and it's isn't a cheap meal. The staff that we encountered were not that friendly either. Maybe they are just feeling beat up from all of the tourists... It wasn't a horrible experience but not great either!
Too noisy used to be more quiet. Food was okay but not outstanding.
Maybe for breakfast for dinner it’s very noisy place for the price you pay for dinner. The ambiance for dinner is not there.
The bar area had a very bad odor . The price of the food was too high for the quality received. Service was pretty good .
Food was good, but underwhelmed by the whole experience. Had higher expectations given the reputation for the Stanley in general. Glad we went, but wasn’t our favorite meal in Estes Park, despite being one of the priciest. Had better experience at other nearby steakhouse. Very loud because of adjacent whiskey bar that is open seating. We had to ask several different times for empty glasses/dishes to be removed from our table. Our waitress was nice and friendly but seemed to only do things when/if we asked. We had to ask for water refills a couple times and then they just put a decanter on our table so they didn’t have to serve us.
The hostess situation needs to be addressed. I had dinner reservations at 6:30 on Thursday evening and was at the desk at 6:20 and did not get seated until almost 7 o’clock . There were two or three people at the check-in desk but it was total confusion. When I eventually did get seated everything was just lovely
Dress code was listed as smart casual, but I have a hard time following dress codes if the hostess didn't follow it. Food wasn't stellar but we also went out on a limb and tried new foods so we didn't know what to expect. Waitress was less than desirable, she was speedy but not friendly. The bar was in the same room as the restaurant and sports was playing on tv's but that wasn't terrible.
We had good service...no complaints there. Unfortunately, the rest was lacking. The menu lists really nice food but it was only fair. This is sad because it could have been nice and was expected especially because of the prices. I guess the restaurant isn't focused on the quality of the food so much as just trying to move people in and out. Just another tourist trap, in my opinion. I don't know. I guess my expectations were too high for the prices on the menu and being able to eat in such a historic hotel.
Not a big menu and not particularly tasty what there was to chose from
As far as upscale restaurants go, this was pretty disappointing. We went because we were staying at the Stanley hotel and it looked nice. The hostess was probably the worst hostess I’ve ever come across. We arrived 5 minutes early and stood at the hostess station for 17 minutes before she ever arrived. So then we were late for our reservation. Finally, she sat us and knocked my fork off the table. She said she’d get me another, but never did. We had to ask our waiter 3 times for one. We ordered drinks from the bar. I ordered a mixed drink called ‘one love’ and it was awful, but because everything took so long my husband switched with me. I had the scallops, they were okay. My husband had steak and asparagus. The asparagus didn’t come out and we had to remind our waiter twice. The other diners had a $20 hamburger that came with chips and smoked salmon. The salmon was also mediocre. We ordered dessert which was again lack luster. Coffee ice cream, peach sorbet, Carmel truffles, corn ice cream. I was pretty disappointed. Definitely not worth the $240 spent. And slow! We also had 9:40 tour reservations (which I thought a 7:15 dinner would be enough time, but we were late) There are so many wonderful restaurants in Estes Park; I would skip Cascades, but the Stanley and the tours are great.
Food was well prepared. The experience was not as the restaurant is situated in the same room as a loud bar with sports fans watching a game in TV. Not at all the ambiance you expect for an upscale dinner.
The restaurant did not even have our reservation in the system. We had to wait for 30 minutes so they could find a table. Then they sat us in a room that was off by itself. It took another 10 minutes for anyone to give us water. The waiter was very short and did not offer to explain anything for drinks or food.
Once we did order and received our food (which was delish) no one came to see how things were . We finished our meal with no refills on our empty waters.
That is the worst service I have received in years! Shame on The Stanley Hotel for not taking care of their customers.
Definitely save your money. If you are looking for upscale dining with quality food this is Not the place. Service was rushed and poor. For example when I asked for cracked pepper for my salad, a large pepper grinder was retrieved and then plopped down next to me as the server walked away. Speaking of salad, we caesar was drenched in dressing. Both my boys ordered steak rare and they were sent out medium. The scallops were overcooked and saturated with to many of flavors. To top it off my dirty martini was served with no olives as they were apparently not available.
Although the outdoor dining area was nice and the service was good, the food was not worth the price. Dessert was delicious however. I am sure there are restaurants in the area that have far better food for the price.
The food at the Cascade in the Stanley was out standing. Our waitress was very friendly and attentive. We will be back to visit and stay again at the Stanley..
I have to admit that was very excited to have an elegant dinner with my wife at the historic Stanley, so my expectations were probably too high. However, if you don’t read anymore than this, my advice would be to go there for an excellent cocktail at the Cascades bar and skip dinner entirely. They seemed to be dreadfully understaffed. We were seated without a wine/cocktail list and it took fully 15 minutes for someone to come see if we had a drink order. We of course did not because of the missing menu. Once located by the server, she left it with us and didn’t return for another 10 minutes. At that time we gave her drink orders and, fearing further delays, we ordered our salads and entrees. My wife ordered a beet salad and I had a house salad included with my steak. The salads arrived before our first drinks, so suffice it say that their pacing was terrible.
The beet salad was really a mixed greens salad with some chopped up canned beets underneath. My house salad came with a plastic cup of dressing carelessly thrown in the side of the bowl, already tipped over.
For entrees my wife ordered scallops and I ordered a medium rare New York strip. The scallops came in a bowl with a confusing mix of potatoes, mushrooms, broccoli and a huge dollop of sour cream in the middle. The scallops were cooked well and tasty but were overwhelmed by everything else in the bowl. My steak arrived just barely rare and smothered in a peppercorn sauce. All that sauce should have been my tip off that this was not going to be good. The steak was cold in the middle and very tough. I sent it back and in the meantime my wife finished her meal and I ate most of the mashed potatoes. When it finally came back it was correct but disappointing.
This was not the meal I was hoping for at the Stanley. As Jack might say, “Lloyd, the staff here seems to be temporary light”
The food was terrible. Services was good, but not worth the money.
The Trout tasted great. Great dining area with old fashioned ceiling.
My girlfriend had a bad tomato in her salad, there was food from the previous meal between the 2 tablecloths and the dining area needed a deep clean. Maintenance at the Stanley Hotel in general appears to need some attention. This was disappointing for a Hotel if this caliber.
We arrived early to enjoy a few drinks at the bar. Our bartender was fantastic and never made us feel rushed while looking at the ever impressive whiskey choices. He was a perfectionist and would remake a drink if it wasn't what you wanted. We were sat promptly at 6:15 when out reservation was. Started out with the Crispy Polenta Cakes and homemade bread and oil. Bother were divine. My husband had the Charred Porterhouse and I had the Buffalo Ribeye we ordered a side of asparagus and the mashed Yukon potatoes. The porterhouse was cooked to perfection as was the ribeye. The asparagus was some of the largest I have ever seen, the mashed were delicious. We finished with the Vanilla Bean Vegan Cashew Cheesecake. We followed up dinner with an evening ghost tour of the grounds. I would highly recommend dinner at the Cascades. Some may feel it's a little pricey but we were celebrating my husbands birthday and we wanted a great meal and he loves the Stanley.
My mom and I had lunch after a tour at The Stanley Hotel. We ordered the shoshito peppers which were very good and a large portion. We also had a salad and the special vegetarian option for the day. We sat outside with a view of the fountain. We definitely recommend eating at Cascades. Thank you!
We got in on time. We were seated quickly. Our drinks from the bar were wonderful! Menu was not overwhelming and easy to understand. Service was terrific.
Cascades is a pleasant and classy restaurant. It is separated from the bar area by a chest high partition. It crowded the bar area can be a little loud but generally the place is nice. My wife and I have dined there the last 3 times we were in Estes Park, Colorado. Each time was a special experience and we always looked forward to the event. This last time was the exception. While the service was terrible, it has always been excellent in the past so I would recommend Cascades.
My wife and I reserved a patio table for our anniversary and were seated inside... not a great start. Smoked Chicken entree was very bland... Duck entree was extremely gamey, unevenly seasoned, and was like chewing on rubber. Dessert, cheesecake, had a very grainy and unpleasant texture.
Unfortunately could not bring ourselves to finish even half of any course.
Considering all other aspects of our stay at the Stanley were excellent, dinner was very disappointing. Would absolutely recommend staying at the Stanley, just eat elsewhere.
The whiskey bar at the Cascades was amazing. What an incredible list to choose from for whiskey lovers. My bartender was exceptionally knowledgeable about whiskey and the history of whiskey.
We had a wonderful experience at the restaurant... our server was amazing!!! My husband got the Buffalo steak and he did not like it but the blackened Trout was incredible!
I took my friend for her birthday. We reserved a table on the patio, but it was not open when we got there. Server was not attentive. Food took forever to arrive. Dishes were not cleared when new courses were brought to the table. It was not at all what we expected.
The environment is great, and the serving staff was attentive. The food was either bland or over-salted. For the price of the food, it should have been better.
When you make a reservation restaurants need to honor that time! Other than that the food was good.