They did not have my reservation and I showed them my cell phone reservation. They were sold out and we went some where else for dinner they were obnoxious and they hate open table
I had reserved a table here for December 31st and I had contacted the structure the day before to make sure my reservation was confirmed, which was the case (confirmation received via email). In spite of my reservation through OpenTable and the fact I have never received a declination from the system, and in spite of the confirmation received the day before, I was contacted at the very last minute on Dec 31st itself by one of the managers telling me they could not host me, because the priority went to the people attending the show (while I only had reserved the dinner). This has been really annoying, as we were forced to change our plans and we had several issues for logistics; moreover, I believe it is really non-professional to be on OpenTable and not accepting people for dinner, as there are no specifications that booking any of the shows is mandatory to eat. I understand that New Year's Eve is a really busy day, but this should have been thought far earlier, and tables should not be available from the beginning, if then people are refused on the day of their reservation.
Really really bad experience.
I made reservations for dining and the comedy show. We were seated in the show room for our meal. The menu is limited and not vegetarian friendly. Our waiter took our drink and food order then did not come back for over 1 1/2 hours. The comedy show was mediocre at best. The last comedian was dreadful and seemed intoxicated. He was so bad some of the audience walked out.
The Open Table app is not well suited to Carolines because the restaurant is a comedy club that incidentally serves food and drinks, and we did not realize that the app would not reserve tickets for the show (our real objective). Carolines itself was very basic from a food and drink perspective but the show (we managed to talk our way into tickets on site) was great. We recommend not using Open Table if you want to go to see a show at Carolines but instead contacting the club directly.
This place was a mess. The staff was unhelpful and the female manager was rude and bossy. I won't ever be attempting to eat food their again.
This was a very interesting place. You enter the restaurant down a flight of stairs and into the seating area. We arrived early and the wait staff were walking around and talking way too loudly to each other. It was as if we were not in the restaurant at all! Our order was taken quickly and the food was delivered quickly and was quite delicious. Nothing special for a regular hamburger. After dinner, the show was announced and we had to line up to enter the show area. We were herded in and basically shoved into our seats and asked our drink order. The show began right away and our drinks didn't arrive until 20 minutes into the first act. The waitress didn't show as often as we would have liked. For an hour and half show, we only got three drinks and the check was brought before the show ended. Overall, it was nice. I was a bit disappointed in the service and the treatment.
It was a fun night. My husband watches comics on TV and I thought this would be a nice surprise. He had a great time.
Come for the show not the food.
This is a theatre and not a real restaurant. Yes, they serve food but the ambiance is horrible. We entered through a curtain and went down a long staircase into a nightclub. We were the only people there as we wanted a pre-theatre dinner close to the venue on Broadway. The wait staff was super-friendly so we decided not to bolt. The food was decent and for some in our party, quite good. No matter how good the food was, however, it couldn't overcome the depressing atmosphere. As we got closer to curtain time at our theatre people started arriving downstairs because they have their own show - it's a comedy club, after all.
We were very disapointed.
We could not get the food we ordered even if it was on the menu.
We received the bill before we could order the desert or coffee.
if you do not go see the show, do not go there to eat.
The waiter told us that it was not his fault, we had to pay and leave before the show started.
Well, we did not like our experience.