We were there for Valentines Day. We were sat right away, but then we sat for 15 minutes before the server came to the table. I realize it was a busy day, but our server got way too many tables at once. That was management fault. My steaknwas overcooked with no flavor. No reason to send it back, i would of had to wait even longer. They ran out of glasses and were serving drinks in plastic cups. We paid way too much to have our drink in a clear plastic cup. I felt sorry for tables that sat aftter us. One table next to us waited 20 minutes before anyone stopped by the table. Both managers walked by that table at least 20 times. We wanted to love this place. Many people who were in our section left unhappy. Management didnt bother to stop by and check on any tables. I am sure many of us will not return.
Valentines Day dinner was fantastic. We got there on time for our reservation but they asked us if we wanted to have a drink at the bar first. We said yes and they said tell us when you're ready and we'll take you to your table. So friendly and accomodating. We sat at a very private and quiet table and our waitress was there immediately. She was very happy and talkative. Obviously she enjoys her job. Our food was ordered and came very fast. The steak and lobster special was perfect. Our chocolate lava cake with chocolate dipped strawberries on the side was just the special dessert to finish our night. My fiance asked if I would like to come again and I immediately said yes!
Good main course dinner. The Bruschetta appetizer was overdone with balsamic vinagrette. Clam chowder was amazing. Rich with large chunks. Scallops were also very very tasty!
Unbelievably low price for Valentine's Day Dinner special for two: 6 oz filet, 6 oz lobster tail, Shrimp-adorned salad, champagne, chocolate lava desert; all for $60, WOW! Incidentally, very favorably impressed by our waitress.
We were seated at our table in a timely manner and then waited 25 minutes before a waitress even acknowledg'd us. We were never offered refills on our beverages. We asked for more bread and never received it. Our entrees were luke warm to cold in temperature the food did taste good.
Free champagne with supposed to be included with our dinner we never received it. Our dessert was almost dropped on the table she turned away so quickly when delivering
If it weren't for the good food and unique dining experience in the Madison area we would never go back - the service is generally horrible. We've been here 6-7 times and probably 4 of those times we had really bad experiences with the service. We just went for Valentine's day. Made reservations for 630pm. Due to it being busy we sat for 15min -fine- but the host started randomly seating people seating people that came in after us with no reservations and then two couples with 7pm reservations. Why offer reservations??? Then we heard some complaints from a table about a long wait after getting seated. We left after seeing that.
Your special for Valentine's Day was a great surprise. I spread the word.
We had the Valentines Day special of steak and lobster. It was a great value and the food was prepared beautifully. Not very busy on the Saturday night before Val day, so the service was prompt but not rushed.
Always a reliable spot for a nice dinner.
Everything was perfect as usual!
Captain Bills continues to be one of the best seafood restaurants in town
Visited during restaurant week. While the restaurant was busy, the waitress was pleasant and attended to our group perfectly.
I visited Captain Bill's last Friday night. As wecwalked in with my 96 and 95 year old parents I asked if we could sit either in the bar or the main dining room. The host said no and seated us in a small corner with a view of a curtain. Over half the dining room was still available at 5:15 so I didn't see why we could not sit elsewhere. It took forever for the waitress to wait on us and when she didn't bring us bread there weren't enough rolls for each person at the table. She was a pleasant waitress but the order was goofed up. We had to wait forever for the bill and then she gave us a bill from somebody else's table. When she finally got the bill straightened out she took off with the credit cards for at least 10 minutes. The clam chowder was quite good as were the salomon meals. My dad had a New York strip which was very fatty and he only ate about half of it. We've been here before with better service and better food. I guess it gets complicated with restaurant week that's why we went early.
My tenderloin was cooked well, but no seasoning and pretty tasteless. The lobster tail was completely overcooked and leathery, and the butter tasted like an old tire. I had to send the whole thing back.
First time visit -restaurant week promotion. Busy night. We were seated timely but no one was assigned to be our server. After waiting about 20 minutes we had to get up and request service. After they assigned a server to our table, we received quality service and the food was exceptional. We feel this was just an unintentional oversight and would return again sometime in the future - perhaps during warmer weather. It a pretty long drive from Edgerton so most likely a special occasion .
Had a great meal for restaurant week. It was busy so our seating wasn't particularly wonderful. But food was great, arrived quickly and service was good.