Thank you for this survey. I had a great time enjoying the food, music and the surrounding people eating around myself and my friend. All things were great except for the manager who rudely approached my friend. He didn’t greet her, didn’t state who he was, didn’t politely speak to her, didn’t ask questions to understand the situation, scolded her in front of half the restaurant. The issue was regarding a certain area in the restaurant that allowed customers to view the outside area. We asked if we were also able to partake in viewing the area. The reason we asked was due to seeing others in the area. My friend decided to go view and upon returning, was scolded, again, in a manner only someone would talk to a dog while giving verbal commands. Whom ever is reading this wouldnt accept how he spoke to my friend if my friend were your mother, sister, daughter or any family member for that matter. The manager’s name is Luis we were informed. Apparently, he is known to not only speak to customers rudely but also his staff. I personally have over 15 years of customer service as an United States Marine Corps Veteran. I found his behavior to be outragelously unprofessional, demeaning, disrespectful, rude, and violent. I would like an investigation on his handling of not only customers but also his staff, in regard to his character and leadership position. Thank you.
Thr rooftop is a 3rd floor, don’t expect great views. When you enter the restaurant, the music is so loud you can’t even talk to the waitress. Food below regular
The food and view and ambiance were very fun and perfect for a dinner with my college girlfriends. The service was maybe a bit over-attentive. We felt very rushed and our conversation was interrupted often so we could tell the server if "there was anything else he could do."
Excellent service with wonderfully delicious food
Staff was very friendly and attentive. Carnitas tacos 👍🏼👍🏼 Very good. Guacamole wow. Over all will be going back!
Had a lot of fun love the ambiance although it was rainy this place would look beautiful on a sunny day
It was a cool experience. Good energy, good service and the music selection was great.
We waited forever at the door and had several employees pass us. The host finally came up to the podium and sat us. The music was entirely too loud (and I’m 23, so I usually listen to music loud). The server took FOREVER to come over to the table. Was rude the entire time. It was my birthday and the only way the server knew about it was the table beside us, who had all the same complaints. It was great food, but I will never return.
Fun place for cocktails. Tacos and churros are authentic and great!
Extremely disorganized. Waited for 15 minutes to even get to the hostess desk (there was only 1 other person ahead of us). We then waited an additional 20 minutes to be seated. No one apologized or updated us. It would have been longer if I hadn’t repeatedly asked the hostess. It had just rained and we asked to be seated in one of the many open tables outside. When they finally brought us out, they asked us to wait longer so they could dry the table (which took 1 minute). Service was slow and spotty. Food was ok, nothing special- subpar TexMex.
Great setting with fantastic views. Hopefully they find help that knows how to run a restaurant.
Had a reservation for 8:30. Were on time but we had to queue up to get a table. We left at 8:50 when there was no sign a table would become available anytime soon. Still people also with reservations ahead of us.
Incredible place. It's manager Luis treated us really good after a small misunderstanding with our booking. Food was delicious and margaritas even better under a romantic scene in the terrace.
We had a reservation and didn't get seated until 25-30 mins afterwards. Whole staff seemed new or overwhelmed. Waiter/kitchen seemed to forget about us - dinner came before the apps or drinks and we had to keep reminding them what we ordered. Food was "meh" - the girl next to us had plastic in her taco. Maybe it would be better for just drinks.
We had a 7:30 reservation, but when we got there no tables were available, so we were told 20 minutes to wait. After 20 minutes, I asked again and was told they still do not know how long and was told to wait at the bar. It took 45 minutes to get a drink at the bar and did not get seated until an hour after the reservation. This restaurant should not allow reservations if they cannot hold tables open.
Didn’t keep our reservation time. Waiter rarely came to table and took a long time bringing drinks
The receptionist never sat us for our 7pm reservation. They were overbooked and she neglected to be honest with myself and guests. She treated us as if we were scum on the street. I most likely will never visit this restaurant again!!
The view was really nice and they had a climate controlled roof so you don’t have to worry about bad weather. It wasn’t crowded or loud. The food and drinks were very good, but a little pricey for the portions. We had a reservation and were seated right away. The service was great and the bathrooms were super clean.
It was awesome. I went with my sister and little brother (8 years old). The staff were super sweet to my little brother and super acomodating to him. The food was wonderful. My sister who hates even the slightest touch of anything spicy loved the food.
Very cool place. Great vibe.Margaritas are very good too!
Every time I go here, I love it more! Great food, great service, great atmosphere.
Great service really improved from last year. Food is solid. Guacamole with fruit is bomb. Attentive service
When we show up there they told us it was a special tasting menus event and that they couldn’t accept our reservation... that’s bad. Got there in cab and had to find another place to celebrate near that venue ... never again.
Overall the service and appetizer were good, and we ordered vegetarian enchiladas for the main course. The enchiladas were black in color with horribly bitter taste and were completely burnt out. Besides this, everything was great. I’d advise not to order any vegetarian main course.
The drinks were great but the food was mediocre. I had a party of 8 and no one liked their food enough to go back. The atmosphere was very nice. Its more of a Happy Hour place rather than a sit down dinner for a birthday. Also, I was calling to let them know I was running late however no one answered the phone. When I arrived it was not busy at all so I am not sure why no one answered the phone. Overall, I would go back for Happy Hour and the view.
The food was great, the rooftop was a great environment. They defiantly know how to make a great drink!!! Totally going back again.
Ps leave room for desert, amazing!
The Cantina Rooftop staff were great. We arrived early so they suggested the bar area- it was comfortable but noisy inside and out. But we sat down on time and the food was good. They even sat us where a friend coming late could fit. I will go back.
I went for my birthday and although they claimed they don't do anything for birthdays, they ended up putting together something fun that involved sparklers, sombreros, and tequila. I had a great experience with my friends and would definitely go back!
Overall, we had a good time at Cantina. The food was good and so where the pitchers of margaritas! Our sever was pleasant and courteous.
The only thumbs down I'd have is that the reservation was for 4 persons, 3 of us arrived at the same time, but the host made us wait until the 4th person arrived. We could have been sitting in a better table (since the sun was burning!) and we could have been having a drink. The hostess didn't even offer us to sit at the bar (it was awkward just waiting there!).
The rooftop has a nice view in the daytime. And I can imagine its great in the evening too.
We celebrated a birthday and they did a fun sombreros and sparkling candle cake!
the wait time was way too long even with a reservation
service was really poor
Great food and fun ambiance.
El staff es muy atento y el lugar muy acogedor, las vistas estupendas. Fue, para mi gusto, demasiado ruidoso, por suerte pudimos cambiar de mesa y cenar algo más tranquilos.
Great service, very attentive especially for a clubby kind of space, the servers were functioning at a higher level than expected. Everyone dining was having a great time so happy to be outside. Really good empanadas and nice tequila selection. Loud clubby atmosphere but that's what people go there for! Loved the music. Tacos and guac all good. Tuna tacos could be more rare. Great location if you're going to Stage48 after. Not too expensive.
Very great location
we were the first group to get there and was quickly seated and we did not see our waitress much but I was ok because the women Agata was amazing and very attentive she should definitely be promoted the ambience was overall great and I highly recommend this place.
Very friendly people, good guacamole and margarita..I suggest to try spicy margarina..it worth the lunch!
The food was terrible! Queso was very think with this string cheese in it that wouldnt melt. We ordered guac and it was a pretty small serving. Cool rooftop with an open inside/outside feel. Good for 1 drink on a nice day and thats it. They charge you if you ask for more chips... LOL
The service was wonderful. Both the waitress nd the bartender we're happy to answer questions. There was a good tequila selection.
I enjoy trying new places on each trip I am in. I found this place bc it was in the proximity of the hotel in which I was staying. I was there to eat some good food to cure my headache! The server suggested the corn on the cob app - which was fantastic. After enjoying that so much, I couldn't wait to see what the enchiladas I ordered would be like. Unfortunately, I was greatly disappointed. The sauce that they were cooked in tasted old and it was overall not a good meal, sadly. I did not make a fuss bc I was on a time crunch, needed to purely fuel myself to get rid of my headache as well as I felt the entree options on the menu were limited.
I also thought it was strange to be ID'd for a 7:00PM dinner but maybe it's a NYC thing?
This is my second trip here. I very much enjoyed myself both times. The service was fantastic!
Excelente!!! Me encanto y el servicio fue súper!!!