Cafe Sierra at Hilton Universal City

Commentaires sur le restaurant Cafe Sierra at Hilton Universal City de personnes qui y ont mangé. Selon des cotes récentes.

1. S

   Sherry

   Hawaii1 commentaire

   5.0

   Y est allé il y a 4 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Enjoyed celebrating my birthday at cafe Cierra 😍🎊🎉🍾🍷
   

   Cafe Sierra at Hilton Universal CityA répondu il y a 3 jours

   We're so glad you enjoyed celebrating at Café Cierra. We hope your special day was filled with joy, and we look forward to welcoming you back soon! The Cafe Sierra Team
   

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2. M

   Mark

   Los Angeles37 commentaires

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Been coming here for years. Always terrific. Excellent selection of various foods Seafood selection is incredible. Service is spot on. Easy parking.
   

   Cafe Sierra at Hilton Universal CityA répondu il y a 4 jours

   It's wonderful to hear you've enjoyed our terrific offerings and excellent service for years! We appreciate your kind words about our food and easy parking. We look forward to welcoming you back again soon! The Cafe Sierra Team
   

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3. P

   Preem

   Tampa 5 commentaires

   2.0

   Y est allé il y a 5 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   The only good thing i liked was the seafood. Seafood was fresh and delicious. Oysters, crab legs, big shrimps, scallops, and lobsters were my fav of the night. Others such as prime ribs and duck were very dry. Very limited selections here compared to the price of $160. Every section of food was tiny. They started to clean up and put food away at 9:30 pm when we were still eating. We felt rushed. Very disappointed. The total of 2 was $401. Not worth it in my opinion based on the food selections and service we got.
   

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4. B

   Bridgette

   Comté d’Orange1 commentaire

   4.0

   Y est allé il y a 5 jours

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   I’d give the experience a 8/10 the only reason it wasn’t 10/10 the whole lobsters were over cooked and I was given two king crab legs at a time which is a bit deceiving from what’s promoted on the instagram page . Lamb chops were awesome and the best sangria I’ve ever had
   

   Cafe Sierra at Hilton Universal CityA répondu il y a 4 jours

   Thank you for your feedback! We're glad you enjoyed the lamb chops and sangria. We apologize the whole lobsters were overcooked and for any confusion regarding the king crab legs. We hope to earn that 10/10 on your next visit! The Cafe Sierra Team
   

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5. M

   MaryAnn

   Los Angeles5 commentaires

   5.0

   Y est allé le 13 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The food was amazing the lobster claws and shrimp were awesome. Also Korean BBQ and fresh sushi 🍣 was outstanding. The bottomless mermosa is a hit. My friends and I stayed for 3 hours and not once did we feel uncomfortable or think we had to leave. It was a wonderful afternoon.
   

   Cafe Sierra at Hilton Universal CityA répondu le 14 avril 2025

   We're delighted you enjoyed our seafood, BBQ, sushi, and mimosas. Creating a relaxed, enjoyable experience for our guests is our priority. We hope to welcome you and your friends back soon! The Cafe Sierra Team
   

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6. S

   Scott

   Los Angeles2 commentaires

   5.0

   Y est allé le 31 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great experience and always great food. Extra charges were unexpected but no tip balances it out. We tipped anyway because service was great.
   

   Cafe Sierra at Hilton Universal CityA répondu le 2 avril 2025

   Thank you for the wonderful review! We're so glad you enjoyed the food and service. The Cafe Sierra Team
   

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7. J

   Julie

   Comté d’Orange1 commentaire

   5.0

   Y est allé le 30 mars 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   The experience was great as always. Maybe I came at a busy time because my empty plates and drinks were unfilled. The service redeemed at the end. Inconsistent from the very last experience. I was celebrating a birthday and the server joined in. He had an amazing voice. The food was overall good. Some was over cooked but not a deal breaker. It is a no tip facility. But a facility charge does get added on the bill at the end. Something to note for next time.
   

   Cafe Sierra at Hilton Universal CityA répondu le 4 avril 2025

   Thank you for your feedback. We're glad you enjoyed your overall experience and the server made your birthday special. We apologize for the inconsistencies you experienced and will address this to ensure a smoother experience next time. The Cafe Sierra Team
   

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8. M

   Mary

   Los Angeles4 commentaires

   3.0

   Y est allé le 30 mars 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 3
   4. Ambiance 3

   I was very disappointed in that there wasn’t any fresh vegetables or fruit on the buffet. The dinning room layout looked like a Chinese buffet, not a $137 PP dining experience. Good were heaving sauced so one could know if the fish or meats were fresh. No chicken on the menu at all. In addition they have added a 15% facility fee which does not Cover the tip for the waiters. Not sure if I will frequent Cafe Sierra in the future.
   

   Cafe Sierra at Hilton Universal CityA répondu le 2 avril 2025

   We are sorry to hear your recent experience at Cafe Sierra did not meet your expectations. We appreciate your feedback regarding the buffet selection, dining room layout, and facility fee. Cafe Sierra is a no tipping establishment and we do charge a 15% mandatory facility fee used to fund administrative costs to sustain the overall operations of our business. We strive to provide a high-quality dining experience and your comments are valuable as we continuously work to improve. The Cafe Sierra Team
   

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9. M

   Manuel

   Las Vegas1 commentaire

   3.0

   Y est allé le 29 mars 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 3

   The service was a bit disappointing. The drinks weren't cold, and the food wasn't as good as usual. I love that place, but this time I was disappointed.
   

   Cafe Sierra at Hilton Universal CityA répondu le 2 avril 2025

   Thank you for your feedback. We sincerely apologize that your recent experience didn't meet your expectations. We're disappointed to hear about the cold drinks and food quality. We value your loyalty and hope you'll give us another chance to provide the excellent experience you usually enjoy. Please feel free to contact us directly to discuss this further. The Cafe Sierra Team
   

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10. M

    Maria VIP

    Los Angeles9 commentaires

    5.0

    Y est allé le 23 mars 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Wonderful, friendly and accommodating staff! Food was so delicious and fresh! I love crab legs and had both cold and hot.. I enjoyed it hot better, but loved the fact that I can try both here and have as much as I wanted! The Buffett price includes your drinks alcohol and non alcohol, that was an awesome surprise for me! Thank you Cafe Sierra for friendly service and very delicious seafood and prime rib and desserts! Oh I almost forgot Roger, the guitarist your musician, while dining is absolutely great! He sets the ambience to make it complete….We’ll be back!! And shout out to Michael/Miguel… he actually sang Happy Birthday to my Brother, the reason we were there for this wonderful experience!
    

    Cafe Sierra at Hilton Universal CityA répondu le 2 avril 2025

    Thank you for your wonderful review! We're so happy you enjoyed the fresh seafood, especially the crab legs, and the surprise of our inclusive beverage offering. It's fantastic to hear Roger's music and Michael/Miguel's birthday serenade enhanced your brother's celebration. We look forward to welcoming you back to Cafe Sierra! The Cafe Sierra Team
    

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