Cafe Sierra at Hilton Universal City

Cafe Sierra at Hilton Universal City reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sam

   Los Angeles1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   On top of the already expensive bill they add something called facility change. The tip is not included. For 7 people we ended up paying 1500$ 170$ was the new facility charge! This was second time we were going there and I think it will be the last one!
   

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2. T

   Thao

   Central Coast1 review

   1.0

   Dined on April 28, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   No price published. They even added “facility fee” in there, jacked up the price so much higher. Will be no return from us
   

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3. S

   Sherry

   Hawaii1 review

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed celebrating my birthday at cafe Cierra 😍🎊🎉🍾🍷
   

   Cafe Sierra at Hilton Universal CityResponded on April 29, 2025

   We're so glad you enjoyed celebrating at Café Cierra. We hope your special day was filled with joy, and we look forward to welcoming you back soon! The Cafe Sierra Team
   

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4. M

   Mark

   Los Angeles37 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been coming here for years. Always terrific. Excellent selection of various foods Seafood selection is incredible. Service is spot on. Easy parking.
   

   Cafe Sierra at Hilton Universal CityResponded on April 28, 2025

   It's wonderful to hear you've enjoyed our terrific offerings and excellent service for years! We appreciate your kind words about our food and easy parking. We look forward to welcoming you back again soon! The Cafe Sierra Team
   

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5. P

   Preem

   Tampa5 reviews

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   The only good thing i liked was the seafood. Seafood was fresh and delicious. Oysters, crab legs, big shrimps, scallops, and lobsters were my fav of the night. Others such as prime ribs and duck were very dry. Very limited selections here compared to the price of $160. Every section of food was tiny. They started to clean up and put food away at 9:30 pm when we were still eating. We felt rushed. Very disappointed. The total of 2 was $401. Not worth it in my opinion based on the food selections and service we got.
   

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6. B

   Bridgette

   Orange County1 review

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I’d give the experience a 8/10 the only reason it wasn’t 10/10 the whole lobsters were over cooked and I was given two king crab legs at a time which is a bit deceiving from what’s promoted on the instagram page . Lamb chops were awesome and the best sangria I’ve ever had
   

   Cafe Sierra at Hilton Universal CityResponded on April 28, 2025

   Thank you for your feedback! We're glad you enjoyed the lamb chops and sangria. We apologize the whole lobsters were overcooked and for any confusion regarding the king crab legs. We hope to earn that 10/10 on your next visit! The Cafe Sierra Team
   

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7. M

   MaryAnn

   Los Angeles5 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing the lobster claws and shrimp were awesome. Also Korean BBQ and fresh sushi 🍣 was outstanding. The bottomless mermosa is a hit. My friends and I stayed for 3 hours and not once did we feel uncomfortable or think we had to leave. It was a wonderful afternoon.
   

   Cafe Sierra at Hilton Universal CityResponded on April 14, 2025

   We're delighted you enjoyed our seafood, BBQ, sushi, and mimosas. Creating a relaxed, enjoyable experience for our guests is our priority. We hope to welcome you and your friends back soon! The Cafe Sierra Team
   

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8. S

   Scott

   Los Angeles2 reviews

   5.0

   Dined on March 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and always great food. Extra charges were unexpected but no tip balances it out. We tipped anyway because service was great.
   

   Cafe Sierra at Hilton Universal CityResponded on April 2, 2025

   Thank you for the wonderful review! We're so glad you enjoyed the food and service. The Cafe Sierra Team
   

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9. J

   Julie

   Orange County1 review

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   The experience was great as always. Maybe I came at a busy time because my empty plates and drinks were unfilled. The service redeemed at the end. Inconsistent from the very last experience. I was celebrating a birthday and the server joined in. He had an amazing voice. The food was overall good. Some was over cooked but not a deal breaker. It is a no tip facility. But a facility charge does get added on the bill at the end. Something to note for next time.
   

   Cafe Sierra at Hilton Universal CityResponded on April 4, 2025

   Thank you for your feedback. We're glad you enjoyed your overall experience and the server made your birthday special. We apologize for the inconsistencies you experienced and will address this to ensure a smoother experience next time. The Cafe Sierra Team
   

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10. M

    Mary

    Los Angeles4 reviews

    3.0

    Dined on March 30, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    I was very disappointed in that there wasn’t any fresh vegetables or fruit on the buffet. The dinning room layout looked like a Chinese buffet, not a $137 PP dining experience. Good were heaving sauced so one could know if the fish or meats were fresh. No chicken on the menu at all. In addition they have added a 15% facility fee which does not Cover the tip for the waiters. Not sure if I will frequent Cafe Sierra in the future.
    

    Cafe Sierra at Hilton Universal CityResponded on April 2, 2025

    We are sorry to hear your recent experience at Cafe Sierra did not meet your expectations. We appreciate your feedback regarding the buffet selection, dining room layout, and facility fee. Cafe Sierra is a no tipping establishment and we do charge a 15% mandatory facility fee used to fund administrative costs to sustain the overall operations of our business. We strive to provide a high-quality dining experience and your comments are valuable as we continuously work to improve. The Cafe Sierra Team
    

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