Cafe Sierra at Hilton Universal City

Cafe Sierra at Hilton Universal City reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. H

   Haji

   Los Angeles1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Place Way too cold so cold the hot food gets cold. For the price I thought the food ,presentation will be grand but it was so mediocre for 400 for two ppl I could have went to Ruth Chris Eddie V Javier and really enjoyed
   

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2. J

   Jennifer

   Orange County2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We came here for the Mothers Day Seafood buffet. The check in process was a bit chaotic due to the crowd. Other than that, everything was great. I enjoyed the unlimited seafood
   

   Cafe Sierra at Hilton Universal CityResponded today

   Thank you for the 5-star rating. We do apologize regarding the check-in process however, we are happy to hear that you enjoyed the rest of your experience. We will pass your comments to our team so that we can improve on future experiences. The Cafe Sierra Team
   

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3. S

   Seleste

   Unspecified1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely come on a empty stomach to get your moneys worth. Amazing deserts for after as well !
   

   Cafe Sierra at Hilton Universal CityResponded today

   We are happy to see that you enjoyed dining with us. Thank you for the 5-star rating and kind words! The Cafe Sierra Team
   

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4. S

   Sam

   Los Angeles1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   On top of the already expensive bill they add something called facility change. The tip is not included. For 7 people we ended up paying 1500$ 170$ was the new facility charge! This was second time we were going there and I think it will be the last one!
   

   Cafe Sierra at Hilton Universal CityResponded today

   We understand your frustration with the facility charge and the overall cost for your party. This fee helps us maintain our services and is separate from gratuity. We apologize if this wasn't clear and for any disappointment caused. The Cafe Sierra Team
   

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5. T

   Thao

   Central Coast1 review

   1.0

   Dined on April 28, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   No price published. They even added “facility fee” in there, jacked up the price so much higher. Will be no return from us
   

   Cafe Sierra at Hilton Universal CityResponded today

   We are sorry to hear that your visit did not meet expectations. We aim to be transparent with our fees and pricing by noting them on our website, menu, and OpenTable. However, we do apologize if these were not disclosed at arrival by our team. We will make sure to address this issue with them to avoid any confusion on future experiences. Thank you for your feedback. The Cafe Sierra Team
   

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6. S

   Sherry

   Hawaii1 review

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed celebrating my birthday at cafe Cierra 😍🎊🎉🍾🍷
   

   Cafe Sierra at Hilton Universal CityResponded on April 29, 2025

   We're so glad you enjoyed celebrating at Café Cierra. We hope your special day was filled with joy, and we look forward to welcoming you back soon! The Cafe Sierra Team
   

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7. M

   Mark

   Los Angeles37 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been coming here for years. Always terrific. Excellent selection of various foods Seafood selection is incredible. Service is spot on. Easy parking.
   

   Cafe Sierra at Hilton Universal CityResponded on April 28, 2025

   It's wonderful to hear you've enjoyed our terrific offerings and excellent service for years! We appreciate your kind words about our food and easy parking. We look forward to welcoming you back again soon! The Cafe Sierra Team
   

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8. P

   Preem

   Tampa5 reviews

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   The only good thing i liked was the seafood. Seafood was fresh and delicious. Oysters, crab legs, big shrimps, scallops, and lobsters were my fav of the night. Others such as prime ribs and duck were very dry. Very limited selections here compared to the price of $160. Every section of food was tiny. They started to clean up and put food away at 9:30 pm when we were still eating. We felt rushed. Very disappointed. The total of 2 was $401. Not worth it in my opinion based on the food selections and service we got.
   

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9. B

   Bridgette

   Orange County1 review

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I’d give the experience a 8/10 the only reason it wasn’t 10/10 the whole lobsters were over cooked and I was given two king crab legs at a time which is a bit deceiving from what’s promoted on the instagram page . Lamb chops were awesome and the best sangria I’ve ever had
   

   Cafe Sierra at Hilton Universal CityResponded on April 28, 2025

   Thank you for your feedback! We're glad you enjoyed the lamb chops and sangria. We apologize the whole lobsters were overcooked and for any confusion regarding the king crab legs. We hope to earn that 10/10 on your next visit! The Cafe Sierra Team
   

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10. M

    MaryAnn

    Los Angeles5 reviews

    5.0

    Dined on April 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was amazing the lobster claws and shrimp were awesome. Also Korean BBQ and fresh sushi 🍣 was outstanding. The bottomless mermosa is a hit. My friends and I stayed for 3 hours and not once did we feel uncomfortable or think we had to leave. It was a wonderful afternoon.
    

    Cafe Sierra at Hilton Universal CityResponded on April 14, 2025

    We're delighted you enjoyed our seafood, BBQ, sushi, and mimosas. Creating a relaxed, enjoyable experience for our guests is our priority. We hope to welcome you and your friends back soon! The Cafe Sierra Team
    

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