It was happy hour and we had a great time!
Softdrinks room for improvement- used water ugly
Good service and the hamburgers delicious
Generally I'm a big fan of B&B Joint, I firmly believe they are one of the better burger places in South Florida. My experience the other night at the Brickell location was far from what I've come to expect from this franchise. As we sat down, the server arrived to tell us that the kitchen was backed up and the food would take a while to get there. Then she mentioned they were almost completely out of beer because their shipment had not arrived that day. When the food did arrive it was overcooked. On top of that, our server was almost non existent, leaving us for extended periods looking to get drinks refreshed. The check came only after I asked a bus person to get it for us.
I wrote a note directly to the company and received a call a couple days later from the general manager of the location. He apologized for the experience, and explained the situation about the beer delivery. He then told me the reason the food was slow coming out, was due to the vent hood in the kitchen not working, which made cooking in the kitchen hard.
When I mentioned the substandard table side service, he went into a long and convoluted description of how servers have tables all over the restaurant. He then said, "Take down my phone number and when you come back, I'll make sure you have a great experience." I explained that I was in Miami for business and that I wouldn't have the chance to be back for a year or so, and that I typically frequent the other locations." Instead of offering a gift certificate or something else, he just said "I'm sorry to hear that." I ended the phone call as disappointed in the follow up as I was in the experience in the restaurant. All in all a very disappointing experience start to finish at this location.
The quality of the food was fine but the service was extremely slow and not good.
Awesome place. The food was incredible. Had the wings and custom burger. The desserts are to die for! The music is great... classic rock. Service was wonderful and very friendly.
Wings were great, burgers were awesome, and the fried oreos are amazing!!! Service was great, the place needs to be more vivid though. It's too quiet, they don't really play music, also some toppings shouldn't be charged. My girlfriends burger came out to be so much for such basic toppings. Other than that, everything went well. Would be heading back soon!
My favorite burgers! Great selection of beers!
Great burgers and service
Came here to watch the FSU championship game with friends. Haven't been here in years but it's still as delicious! Had the mustang sally, my fave beer, lambic framboise, and the fried Oreos were divine! Will def be coming here again!