Jennifer was outstanding waitress.
It took 1.5 hours to get our food, and they still forgot our salads. The waiter thought it was a joke that everything so long. It was a terrible experience.
Good Italian food with a quiet atmosphere but perhaps a bit expensive for everyday dining (we had a coupon)
We ate there.
Food was fine and plentiful. Wine selection was limited then there were several that were not stocked or chilled (we ordered a white). Seemed oddly unprepared on a Thursday night. Probably would not recommend given other options in the area.
First time back to this chain in many years and expected better. More than enough food, service was fine, but the food just wasn't as good as I expected. Very much felt like a chain restaurant. Not bad for a large family dinner, but it doesn't compare to more authentic Italian restaurants I frequent.
We were a large party but it took over 1.5 hours to get our food delivered. It was also not all delivered at the same time with thirty five min. between the first delivery of food to the last person receiving their food. Very frustrating and inconsistent. The manager didn't even show up to discuss the problems but server did the best she could without the support.
We had a fairly large table, 10 or so. The restaurant wasn't really busy and they were expecting us so we were sat right away. The waiter did a great job greeting us and starting our drink orders and then taking food orders. Only one real mess up was forgetting one of the side dishes. The food took an extra long time (almost 40 min) to come. The food was on point, tasted and looked great. Server didn't have an issue splitting he checks and everyone was happy. Just took a while to get the food after ordering.
We had a large group for my daughters birthday. I was about 16 folks, all family members. Here was the problem. We did not get the dish that we ordered. The waitress said that she gets them messed up....sorry I can get you something else. Well everyone else was eating so my daughter decided to just have what she brought. We ordered a chicken pasta and ended up with beef and sausage. My parents ordered the shrimp and pasta. It had a total of "SIX" (6) shrimp in the whole bowl. Then half way through supper we had to go and find the tea and water pitchers to fill our own drinks. While my niece was up filling drinks our waitress came by with the table behind ours food (party of 2). She did not even acknowledge that we were getting our own drinks and had to walk around my niece pouring the glasses full.
Lastly, when trying to pay, everyone at our table had a discount coupon. Well, only one ticket was able to use a coupon due to some silly policy. If you are going to issue coupons then you need to honor them. We could have all ordered under the same ticket and then used the coupon...it would have been the same thing since we all had the bucca 20% off offer sent for being enrolled in the club.
Overall I was very disappointed, especially since it was my daughter's 17th birthday and she had been craving the chicken all week and ended up with beef.
If you have a large family and like to share this may be the place for you. It is pricey , but considering if your paying for 2 or 4 people depends on how you break down your totals. My family of 4 with 2 entree and a salad bowl with two soft drinks total of $80.00 . There are coupons that you can use if you sign up for there emails before you go and take the print out. The food taste good I don't think its Authentic Italian sure puts you close enough to it.