We had a large group for my daughters birthday. I was about 16 folks, all family members. Here was the problem. We did not get the dish that we ordered. The waitress said that she gets them messed up....sorry I can get you something else. Well everyone else was eating so my daughter decided to just have what she brought. We ordered a chicken pasta and ended up with beef and sausage. My parents ordered the shrimp and pasta. It had a total of "SIX" (6) shrimp in the whole bowl. Then half way through supper we had to go and find the tea and water pitchers to fill our own drinks. While my niece was up filling drinks our waitress came by with the table behind ours food (party of 2). She did not even acknowledge that we were getting our own drinks and had to walk around my niece pouring the glasses full.
Lastly, when trying to pay, everyone at our table had a discount coupon. Well, only one ticket was able to use a coupon due to some silly policy. If you are going to issue coupons then you need to honor them. We could have all ordered under the same ticket and then used the coupon...it would have been the same thing since we all had the bucca 20% off offer sent for being enrolled in the club.
Overall I was very disappointed, especially since it was my daughter's 17th birthday and she had been craving the chicken all week and ended up with beef.