Bristol Restaurant and Bar - Four Seasons Hotel Boston

Service was horrible. We waited 20 minutes for someone to come greet us and ask us if we wanted water. Then waited another 15 minutes for them to bring us a waiter to take our order. Food took another 45 minutes. We were so hungry we finished the bread basket twice and butter. Not the typical service we are used to from the four seasons. It was also not busy or rush hour time for lunch. Don’t know why it was so slow with service.

We were meeting another couple who arrived before us and they had already been seated on our reservation at a window table which we had requested, nice touch. The waiter was friendly, brought two different wines so we could taste and then select. The food, wine and espressos and cappuccinos were all very good and we were allowed all the time we wanted to talk and enjoy the evening. What a great place to enjoy an evening.

Great Service, great food.

The food was very good, not necessarily great. The prices were too great. Very overpriced but people must pay this so they feel the can charge $42 for a fish entree and $22 for an appetizer and the cocktails through the roof. But it's a lovely location and the hotel is top level.

Slow service. Order was wrong and not fresh. Disappointed

Server was very nice...just not particularly attentive. We had to look for him several times.

I was disappointed with the service. I’ve been a customer for many years.

My husband and I dined at dinnertime at the Bristol Restaurant. Initially, the hostess wanted to seat us near the bar. As the bar area was very noisy, we asked to be seated as far from it as possible. The hostess accommodated our request. The food was good, though two of the dishes lacked enough salt, and there was no salt shaker on the table. We appreciated that our request for room temperature water (no ice) was accommodated, and that our water glasses were kept full.

I’ve been to the Bristol a few times before and always had a nice experience. However, on this visit, the service was poor—really poor. I requested no onions on my order and it came with onions, and I couldn’t find my server within a reasonable time to share this information. My friend and I expected superior service. This lunch was a complete let-down.

Bristol Lounge didn’t let us know that the buffet wasn’t available. Kitchen was ill prepared for the volume of off-menu ordering so it took a very long time to get our food. Food taste was mediocre. Not at all the experience we have had in past years. Won’t be gong back anytime soon.

Nice for breakfast or afternoon cocktail. Service was great but food at lunch was 'meh'.

I was disappointed that there was no green salad on the menu.

This has been our go to place for years. Terrific staff and food is consistently fresh and good.

My companion and I were there to celebrate his birthday, a Saturday night, 5 p.m. The food was not quite up to par, especially the appetizers were not the usual quality. Entrees, however, were quite good. As the restaurant filled our very nice waiter simply became a bit overwhelmed, they seemed understaffed. As a result the service was not excellent, as you would hope at this price point. Will try again another time, as our past experiences were much better.

We were celebrating a family birthday with friends. The food, service and ambiance were wonderful.

Quiet, attentive service, and lovely views of the Public Garden and Boston's passers-by. Perfect for business meetings, brunch, or meeting friends.

Excellent service, quiet and relaxing atmosphere. The couch tables will keep me coming back. The Bristol burger is the best I’ve ever had

Wonderful spot for a special occasion, drink, or meeting for business.

Very nice time. Beautiful dining room. Excellent lunch salads.

The only thing we didn’t love was the cauliflower app, but it was okay.

We came here for NYE. As usual the food and service was excellent. Brought our 3YO and they were great with her. The prices reflect that of a classic Boston hotel restaurant, but the quality is there. My recommendation is the NY strip with a side of wild mushrooms. Hands down one of my favorite meals in the city.

Sunday brunch not to be beat... fresh, delicious and of course four seasons service!

I had lunch with my granddaughter before the theater. She is only 6 but they treated her exceptionally. She has an egg allergy and they were quite accommodating - even cooked her pasta during the afternoon even though it wasn't on the menu. Thank you!

Very good service, ambiance, good. Recommend. Sunday brunch is excellent as well.

This is my 3rd trip to the 4 Seasons Bristol Restaurant. It's pricey, but for a special occasion, or a dinner pre-theater, it's great. Beautiful inside and out (view of park), the bar is set high. On this occasion the biggest disappointment was the bread - totally uninspiring. The butter was delicious but the bread did not measure up. My friend had the crispy duck with figs & I had braised short ribs. Both dinners were very good, with adequate portions. It just wasn't amazing - which is what we expected. We told our server we had theater tickets - she was very good about making sure we stayed on schedule. After the performance, we returned to have a nightcap at the bar. Overall a lovely place, but I think next time, we will look for a different dinner location, where we might have a more inspired meal.

Was there for lunch. It wasn’t crowded. service was good until we got our food; then we never saw our waitress. plates weren’t cleared. I had to ask the host. Finally got check and again waited to actually pay. I expect better from Four Seasons.

Several things were disappointing. First, the restaurant was cold. Then there was the really slow and inattentive service. Finally the entrees were served cold and the food itself was poorly presented. There was nothing positive about this dining experience and we will avoid Bristol in the future.

Actually very disappointed. Service was below average. Waited 10 min to even be acknowledged. Made reservations a month ago and was offered last table before restroom. Noise was a problem with constant bass in the background but no music. Menu was very traditional . Nothing inspiring. Might be a nice place to stop by for tea after shopping but would never go back for a planned dinner. Very not special. Would go to Mistral 10 times before I’d consider going back to Bristol Lounge.

Poor service. Too long wait for food.. at least 45 minutes and waiter no where in sight.

Aadden

I usually enjoy this restaurant and bar very much, but somehow the holiday schedule and crowds got the best of a usually well run four seasons customer service experience. Our server may as well have been serving at a diner. She clunked our plates down. Reached across people to serve and clear, was rather short with us. I was a bit shocked. The food was good as always, but the service destroyed this experience. Which was supposed to a be a special dinner before going to see the Nutcracker. I do expect more of a Four Seasons property.

Excellent, as always!!
Decoration during the holiday season are fantastic too!!

Great Holiday vibe!!!

Love the Bristol lounge! Great vibe.

This was my first time dining at Bristol Restaurant and the food was wonderful (I am very picky). Had a lovely lunch with my adult daughter. Towards the end of our lunch it got extremely busy, so our large leftover package got misplaced. We would have loved to have enjoyed that later on, but what can you do.. It really was a great dining expereince.

The Bristol is home to the best burger in Boston. We love to sit by the windows especially during the holidays when the trees are decorated.

Elegant dining but, perhaps surprisingly, not at all stuffy given its location inside the Four Seasons.

My wife went for dinner after a late-afternoon show (around 6:00 pm). The restaurant was just starting to fill. The wait staff was helpful with both the dining menu and especially the wine list.
The Bristol Restaurant made for the perfect capstone on a great day.

Five ladies went bridal gown shopping in the morning and over the Bristol for lunch. We were greeted and brought to a wonderful table overlooking the park. Glasses of champagne all around, followed by an amazing meal from a burger to a salad to a breakfast. Everyone has happy and celebratory. We made an excellent choice in the Bristol for this very special event.

Very nice, elegant place for lunch and/or brunch. Usually not loud, but a friend and I were seated next to what turned out to be a very loud table of ten, which made it very difficult to carry on a conversation. Probably a one-time occurrence. At least I hope so because this is a fave for me. The "Mer for Two" was especially creative and delicious.

Was there for annual holiday lunch@ the Bristol with friends. We shared a lovely table near the fireplace. Food was fabulous as usual. Service by Adam was superb! Although a little noisy, we can't wait to return next year.

Very expensive, but yummy. With no alcohol, my burger, grapefruit juice and tip was $50. Add to that the $34 parking fee and it's a very pricey lunch.

The Bristol was very nice as usual, the food is always excellent and well prepared, nouvelle cuisine, the service as usual extraordinary.

The Bristol in the Four Seasons is an icon you can't go wrong it will be a great experience overall, and will certainly go back. Actually we will be there for New Years Eve.