This was my second time there and I was hoping for a better experience. After they completely ruined a special occasion the first time, this time wasn't much better. Again, half their menu wasn't available because 'the order didn't come in.' This must happen a lot there. This time we ended up not ordering dinner and going elsewhere because everything we came there for, yet again, wasn't available. They also have very poor service from the second you walk in the door - no one greats you. Even if you call, it takes forever for them to pick up and when they answer with 'hello?' Not 'thank you for calling Branzinos. This is ...' Or something to that effect. So unprofessional. When I called to change the time of the reservation, the person I talked to didn't even relay the message and they almost gave my table away. It's just one thing after another and we won't be going back and making sure our friends don't waste time or money there. Disappointed.