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Permanently Closed - Bongos Cuban Cafe - Hard Rock Hotel Hollywood

3.9
440 reviews
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$31 to $50
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Cuban
Top Tags:
  • Good for Groups (377)
  • Special Occasion (374)
  • Hot Spot (292)

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About

This restaurant is permanently closed. Located at Seminole Paradise at the Seminole Hard Rock Hotel & Casino in Hollywood, FL., Bongos Cuban Café draws its inspiration from classic Cuban supper clubs. The multi-level restaurant, lounge and bar boasts a 7,000 square foot indoor restaurant, a 5,000 square foot rooftop lounge with a 360-degree unobstructive view of the entire property and 2 outdoor patios. Inside of the main 7,000 square foot restaurant, guests will experience a chic yet comfortable atmosphere, with white tables and seats which are layered with different textures; polished dark mahogany panels throughout the restaurant; the two-sided main bar (one side features a stage on top of it while the other side extends to the outside of the venue) and a 20 foot window that allows guests to see into a one-of-a-kind custom-made vertical flame rotisserie. Twin glass elevators ascend to the magnificant rooftop lounge adorned with private cabanas and plush lounge seating where guests can enjoy libations under the stars.
Dining Style
Casual Dining
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Cuisines
Cuban
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Hours of operation
Friday & Saturday: 6:00pm - 12:00am
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Phone number
(954) 791-3040
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Business Casual
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Neighborhood
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Parking details
Free Parking is available at the Lucky Street Garage
Additional
Bar Dining, Bar/Lounge, Beer, Dancing, Entertainment, Full Bar, Late Night, View, Wheelchair Access, Wine
What 440 People Are SayingWrite a review
Overall ratings and reviews
3.9  based on all time ratings
3.9
food
3.9
service
4.2
ambience
3.7
value
Noise · Moderate
79% of people would recommend it to a friend
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OpenTable Diner (Miami)
3.0  Dined on February 25, 2017

The surroundings and meal were okay but the waitress was not a happy camper. The other staff was fine but she did not want to be bothered. Kinda snarly. Sorry. We'd go back and hope it was just a fluke.

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OpenTable Diner (Miami)
1.0  Dined on February 24, 2017

Sorry, Gloria but you have to do something about your food. I have never had such tasteless food in a Cuban restaurant. The bar was out of the beer we like and no Arroz Pollo or Roasted Chicken. I don't think we will be going back again.

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OpenTable Diner (Miami)
5.0  Dined on February 10, 2017

Best place ever!!

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zoegirljan (Miami)
5.0  Dined on February 4, 2017

All my friends had a great time and enjoyed our food. We enjoyed watching the live music.

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Sara (Miami)
3.0  Dined on February 4, 2017

We where 16 people on a Saturday night with reservation ......
And only 1 waiter he couldn't serve everybody, and we wait for the food over one hour From the moment we order
The music is too loud inside,
Overall it's was nice.

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vipOpenTable Diner (Miami)
2.0  Dined on February 4, 2017

Bad dining experience. Food was awful. Decor is lovely. It's too bad the food was awful and we had stomach aches for the entire night and day after.

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OpenTable Diner (Miami)
4.0  Dined on February 4, 2017

We went to Bongo's for the first time this past Saturday evening. We had requested a booth and the Hostess originally said there was none available. She then looked further & spoke to another staff member & then took us to a booth, which we greatly appreciated. The atmosphere was just what we had hoped it would be....sexy, romantic, yet lively. It was a very busy Saturday night and our server had at least 4-5 full tables which we understood to be the reason that our service was a little slow for all courses. My Caesar salad with grilled shrimp came out perfect but my Husband's chicken entrée came out cold. We decided not to send it back as it would probably take too long to get it back out to our table. Overall, we would definitely go back to Bongo's.

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JuanL (Miami)
3.0  Dined on January 27, 2017

Although overall experience was good - I have been struggling with getting in touch with a member of management since we left a Nordstrom bag with gifts at the venue. As of today, I have left 4 messages and still not getting any response back on the whereabouts, if any, of our missed items. It is unfortunate since the rest of the evening was good - it has been a disappointment on our part (since we go there often) the lack of response from the venue. Not even to acknowledge the concern - very poorly handled.

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OpenTable Diner (Miami)
4.0  Dined on January 27, 2017

For 2 people they charged us a $22 gratuity charge

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OpenTable Diner (Miami)
3.0  Dined on January 20, 2017

My wife and I dined at Bongos before going to the Cirque Kurios show at the stadium. We love Cuban food so we thought we'd give Bongos a try. We arrived at opening so there was only 3 other tables occupied. We asked to sit in a booth and they told us we could not sit in one because it was all reserved. There was no reservation card on any table and only one couple came in during the hour we were there. I over heard the couple ask for a booth as well and they were told the same thing. So the hostess decided to sit them right next to us even though the restaraunt was mostly empty. The waiter was inattentive yet pushy, on the sales of multiple drinks even after telling him the we did not want anymore, when he was around. Even with the restaurant being practically empty the food took almost 40 minutes to make it to our table. We ordered Ropa Vieja and Picadillo. Not two dishes that take 40 minutes to make. Also my wife's picadillo was maybe room temperature at best. My food was hot but for the money we paid for dinner this restaraunt is not worth it. The waiter did nothing to try and remedy the cold food and acted put off when we asked for the check before we even finished eating. We usually tip 20% everywhere we go unless the service is really horrible. I was a waiter all through college so I know what it's like to live off tips. They charged 18% automatic tip to the check. We didn't mention it because it's not worth the trouble but the service was not worth 18%. For just two drinks picadillo and ropa vieja the total bill was $80. I have made better Ropa in my crock pot at home. My advice to anyone thinking about trying Bongos is to save your money and go elsewhere not worth it at all.

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