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About Permanently Closed - Bongos Cuban Cafe - Hard Rock Hotel Hollywood

This restaurant is permanently closed. Located at Seminole Paradise at the Seminole Hard Rock Hotel & Casino in Hollywood, FL., Bongos Cuban Café draws its inspiration from classic Cuban supper clubs. The multi-level restaurant, lounge and bar boasts a 7,000 square foot indoor restaurant, a 5,000 square foot rooftop lounge with a 360-degree unobstructive view of the entire property and 2 outdoor patios. Inside of the main 7,000 square foot restaurant, guests will experience a chic yet comfortable atmosphere, with white tables and seats which are layered with different textures; polished dark mahogany panels throughout the restaurant; the two-sided main bar (one side features a stage on top of it while the other side extends to the outside of the venue) and a 20 foot window that allows guests to see into a one-of-a-kind custom-made vertical flame rotisserie. Twin glass elevators ascend to the magnificant rooftop lounge adorned with private cabanas and plush lounge seating where guests can enjoy libations under the stars.

5733 Seminole Way
Hollywood, FL 33314
View Larger Map

Dining Style:
Casual Dining

Cuisines:
Cuban

Hours of Operation:
Friday & Saturday: 6:00pm - 12:00am

Dress Code:
Business Casual

Price Range:
$31 to $50

Payment Options
AMEX, Discover, MasterCard, Visa

Phone Number:
(954) 791-3040

Website:
http://bongoscubancafe.com/hollywood.html

Parking Details:
Free Parking is available at the Lucky Street Garage

Additional:
Bar Dining, Bar/Lounge, Beer, Dancing, Entertainment, Full Bar, Late Night, View, Wheelchair Access, Wine

Bongos Cuban Cafe - Hard Rock Hotel Hollywood - Permanently Closed Ratings and Reviews

5
4
3
2
1

3.9

Overall Rating

based on all time ratingsThis restaurant has not received enough recent ratings to display a current ratings snapshot
food

3.9

service

3.9

ambience

4.2

value

3.7

Noise

Moderate

79% would recommend it to a friend

Good for Groups (377)
Special Occasion (374)
Hot Spot (292)
See All
Vibrant Bar Scene (278)
Romantic (240)
Late-night Find (205)
Fit for Foodies (143)
Great for Outdoor Dining (82)
Scenic View (74)
Neighborhood Gem (50)
Great for Brunch (40)
Great for Lunch (39)
Kid-friendly (35)
Notable Wine List (30)
Live Music (16)
Good for a Date (13)
Good for Birthdays (12)
Fun (11)
Authentic (10)
Good for Anniversaries (9)
Creative Cuisine (9)
Tasting Menu (7)
Cozy (6)
Casual (5)
Comfort Food (5)
Handcrafted Cocktails (5)
Worth the Drive (5)
Bar Seating (4)
Outstanding Value (3)
People Watching (3)
Pre/post Theatre (3)
Quick Bite (3)
Business Meals (3)
Healthy (2)
Spicy (2)
Sunday Lunch (2)
Tapas (2)
Afternoon Coffee (1)
Afternoon Tea (1)
Waterfront (1)
Gluten Free Options (1)
Great Beer (1)
Happy Hour (1)
Live Sports (1)
Local Ingredients (1)
Organic (1)
Paleo Friendly (1)
Quiet Conversation (1)
Seasonal (1)
Vegan (1)
Good Vegetarian Options (1)
Disabled Access (1)
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440 reviews
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 (Miami)·Dined on February 25, 2017

The surroundings and meal were okay but the waitress was not a happy camper. The other staff was fine but she did not want to be bothered. Kinda snarly. Sorry. We'd go back and hope it was just a fluke.

Tags: Pre/post Theatre
Was this review useful to you?Yes·No·
food3
ambience4
service2
value3

 
 (Miami)·Dined on February 24, 2017

Sorry, Gloria but you have to do something about your food. I have never had such tasteless food in a Cuban restaurant. The bar was out of the beer we like and no Arroz Pollo or Roasted Chicken. I don't think we will be going back again.

Was this review useful to you?Yes·No·
food1
ambience3
service3
value2

 
 (Miami)·Dined on February 10, 2017

Best place ever!!

Tags: Live Music
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (Miami)·Dined on February 4, 2017

All my friends had a great time and enjoyed our food. We enjoyed watching the live music.

Tags: Vibrant Bar Scene, Live Music, Fit for Foodies, Good for Groups, Worth the Drive, Good for a Date, Hot Spot, Comfort Food, Good for Birthdays, Bar Seating, Authentic, Fun
Was this review useful to you?Yes·No·
food5
ambience5
service4
value5

 
 (Miami)·Dined on February 4, 2017

We where 16 people on a Saturday night with reservation ......
And only 1 waiter he couldn't serve everybody, and we wait for the food over one hour From the moment we order
The music is too loud inside,
Overall it's was nice.

Tags: Vibrant Bar Scene
Was this review useful to you?Yes·No·
food3
ambience3
service2
value3

vip
 (Miami)·Dined on February 4, 2017

Bad dining experience. Food was awful. Decor is lovely. It's too bad the food was awful and we had stomach aches for the entire night and day after.

Was this review useful to you?Yes·No·
food1
ambience4
service4
value1

 
 (Miami)·Dined on February 4, 2017

We went to Bongo's for the first time this past Saturday evening. We had requested a booth and the Hostess originally said there was none available. She then looked further & spoke to another staff member & then took us to a booth, which we greatly appreciated. The atmosphere was just what we had hoped it would be....sexy, romantic, yet lively. It was a very busy Saturday night and our server had at least 4-5 full tables which we understood to be the reason that our service was a little slow for all courses. My Caesar salad with grilled shrimp came out perfect but my Husband's chicken entrée came out cold. We decided not to send it back as it would probably take too long to get it back out to our table. Overall, we would definitely go back to Bongo's.

Tags: Vibrant Bar Scene, Good for Groups, Cozy, Romantic
Was this review useful to you?Yes·No·
food4
ambience4
service4
value4

 
 (Miami)·Dined on January 27, 2017

Although overall experience was good - I have been struggling with getting in touch with a member of management since we left a Nordstrom bag with gifts at the venue. As of today, I have left 4 messages and still not getting any response back on the whereabouts, if any, of our missed items. It is unfortunate since the rest of the evening was good - it has been a disappointment on our part (since we go there often) the lack of response from the venue. Not even to acknowledge the concern - very poorly handled.

Tags: Authentic, Live Music, Special Occasion
Was this review useful to you?Yes·No·
food4
ambience3
service3
value2

 
 (Miami)·Dined on January 27, 2017

For 2 people they charged us a $22 gratuity charge

Tags: Tasting Menu, Authentic
Was this review useful to you?Yes·No·
food5
ambience5
service5
value4

 
 (Miami)·Dined on January 20, 2017

My wife and I dined at Bongos before going to the Cirque Kurios show at the stadium. We love Cuban food so we thought we'd give Bongos a try. We arrived at opening so there was only 3 other tables occupied. We asked to sit in a booth and they told us we could not sit in one because it was all reserved. There was no reservation card on any table and only one couple came in during the hour we were there. I over heard the couple ask for a booth as well and they were told the same thing. So the hostess decided to sit them right next to us even though the restaraunt was mostly empty. The waiter was inattentive yet pushy, on the sales of multiple drinks even after telling him the we did not want anymore, when he was around. Even with the restaurant being practically empty the food took almost 40 minutes to make it to our table. We ordered Ropa Vieja and Picadillo. Not two dishes that take 40 minutes to make. Also my wife's picadillo was maybe room temperature at best. My food was hot but for the money we paid for dinner this restaraunt is not worth it. The waiter did nothing to try and remedy the cold food and acted put off when we asked for the check before we even finished eating. We usually tip 20% everywhere we go unless the service is really horrible. I was a waiter all through college so I know what it's like to live off tips. They charged 18% automatic tip to the check. We didn't mention it because it's not worth the trouble but the service was not worth 18%. For just two drinks picadillo and ropa vieja the total bill was $80. I have made better Ropa in my crock pot at home. My advice to anyone thinking about trying Bongos is to save your money and go elsewhere not worth it at all.

Was this review useful to you?Yes·No·
food3
ambience3
service4
value2

 
 (Miami)·Dined on January 15, 2017

I went there with my husband and my 3 children. Absolutely loved the atmosphere and the live music. The waiter was very pleasant!

Tags: Good for Groups, Live Music
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (Miami)·Dined on January 8, 2017

Great place, good food, good service love it.

Was this review useful to you?Yes·No·
food5
ambience5
service5

 
 (Miami)·Dined on January 1, 2017

We enjoyed the night. Beautiful place to go. I definitely recommend

Was this review useful to you?Yes·No·
food5
ambience5
service5

 
 (Miami)·Dined on December 30, 2016

Beautiful night at Bongos I loved this place

Was this review useful to you?Yes·No·
food5
ambience5
service5

 
 (Miami)·Dined on December 29, 2016

It was a wonderful night. Thank you guys for everything was excellent

Was this review useful to you?Yes·No·
food5
ambience5
service5

 
 (Las Vegas)·Dined on December 29, 2016

BY FAR the WORST dining experience I've had in many years! The #1 reason we will NEVER return was treatment, specifically the policy of this restaurant in tolerating abusive patrons & prioritizing them over polite, civilized guests like my wife & I.

We had a 6:45 reservation via Open Table. At 6:50, we & at least 1 other party with 6:45 reservations, watched an older man in a light blue sweater, with his wife & two school aged children, pitch a fit to the two lady hostesses, complaining obnoxiously he had a show to catch, had a 7:00 reservation (also via Open Table), had been waiting since 6:35 & why weren't they seated yet. He bragged he scoped out the restaurant & claimed to know there were open tables. They were hovering the hostess stand, wouldn't back up, blocking other patrons from being able to approach, & wouldn't stop complaining. They continued blabbing to everyone around them while getting the hostess, visibly frustrated & worked up. I felt bad for her.

He ultimately was rewarded & this obnoxious patron was seated first, at or prior to 7 & before at least 2 other parties with earlier reservations. We were not seated until 7:05. We too were attending the same show, booked an earlier time slot for dinner, yet we were deemed to be less important because WE didn't pitch a fit & make a scene at the hostess stand.

I am gracefully forgiving of most any mistake or bad situation BUT, will not allow myself to be disrespected by a business or its staff, by placing greater importance on rude, obnoxious & disrespectful patrons over me.

Catering to, placating & obliging these folks is what empowers them. Service establishments need to stand up and ask these folks to LEAVE, & go elsewhere. If not, those are the only patrons you'll have left. We won't be returning.

Additionally, the wait staff seemed very understaffed, couldn't keep up, food was not good, not warm, pork was dry. Not a good value. No visible manager around. Decor & atmosphere has potential.

Tags: People Watching
Was this review useful to you?Yes·No·
food1
ambience1
service1
value1

 
 (Miami)·Dined on December 29, 2016

You guys are horrible and have zero management skills. You need to learn to work your reservations so that people with reservations get sat on time and don't have to eat pretzels next door for dinner.

Was this review useful to you?Yes·No·
food1
ambience1
service1

vip
 (Naples)·Dined on December 29, 2016

Very unfortunate experience. Had a 6:15 reservation for an 8:00 show at Hard Rock Live. service was terrible. By 7:40 no food was served. 4 other parties walked out. Waiter was non existent- never asked us if we wanted drinks, never came by the table to apologize for food delay. When I approached him- he argued with me. Very unprofessional. Food came with 10 minutes to spare- no time to eat. Restaurant had the nerve to include gratuity on check. On a positive note, they did the right thing and comped the check.

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food2
ambience3
service1

 
 (Miami)·Dined on December 29, 2016

The service, once the table was set, was excellent. Would have expected quicker table availability as we were one of the first groups to arrive. Our reservation time was 6 pm.

Tags: Live Music, Handcrafted Cocktails
Was this review useful to you?Yes·No·
food4
ambience3
service5
value4

 
 (Miami)·Dined on December 28, 2016

I rebooked for Thursday at 6:45. Horrible experience. I had tickets for a show next door at 8 pm. We checked in at 6:40 and was told we would be called no more than 15 minutes. Call never came. Had to pursue other restaurants to find them all full because of the show. Ended up having a large pretzel for dinner. As the show began, I received a text my table was ready. AT 8:00. Guess all the folks who were also going to show departed at 7:45pm. After the mad dash to get the bills paid, they finally got around to us. We clearly saw people who got there after we did and after our reservation time be seated. Some clearly did not have a reservation as I saw them righting down names where my reservation was on their computer. There appeared to be a preference for Latin people, especially young men and pretty girls in short dresses. I have nothing good to say about this restaurant and will never try it again without a serious apology.

Was this review useful to you?Yes·No·
food1
ambience1
service1
value1

 
 (Washington DC)·Dined on December 24, 2016

This was a disappointment. I took my parents and husband out for a holiday meal, a special occasion since I don't live close by to my parents. The menu looked terrific, and the look of the restaurant (the decor, the lighting) was just funky enough to be fun. But the appetizers were dry (pulled pork sliders) and the maduros under-cooked (which the waiter could not care less about). Yet the worst of it was that I was hosting this special get-together, and the waiter fully ignored me. He did not clean my plates with the others, did not ask my drink order, did not care to listen to my feedback on the appetizers or the plantains. He spoke only to my husband, as if I did not exist. And since the gratuity is included, I guess the bad service doesn't matter because I can't do anything about it. All in all, disappointed in the experience and won't go back to either this location or the ones in Orlando or elsewhere.

Was this review useful to you?Yes·No·
food3
ambience3
service1
value2

 
 (Miami)·Dined on December 22, 2016

Went for our company Christmas party and had a wonderful time. Not only was the atmosphere beautiful the food was amazing!!! The server recommended the chef specials and the majority of our party ordered the specials. I have the surf and turf which was so delicious. Best lobster I've ever had. My husband ordered the rib eye and I literally watched him eat that with his eyes rolling back. He is very picky about his steaks and he told me it was the best steak he's had in a while. The drinks were delicious and the experience as a whole was great. I wish I had gotten my servers name because he was fantastic and so attentive. All in all the experience was great and I definitely plan on going back.

Tags: Business Meals, Neighborhood Gem, Special Occasion, Fit for Foodies, Creative Cuisine, Good for Birthdays, Good for Anniversaries, Handcrafted Cocktails, Good for a Date, Fun, Hot Spot, Vibrant Bar Scene, Authentic, Good for Groups
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (Miami)·Dined on December 18, 2016

The food was great, the ambience was lovely really great place I recommended.

Was this review useful to you?Yes·No·
food5
ambience5
service5

 
 (Miami)·Dined on December 17, 2016

Is my third time in this place and never disappoints me!!!
Amazing service, outstanding food excepcional live Band thank you Bongos!!!!

Was this review useful to you?Yes·No·
food5
ambience5
service5

 
 (Miami)·Dined on December 17, 2016

I was in Hollywood for a week and was looking for a place to eat Cuban food so I decided to check it out, I'm absolutely thrilled that I did, talk about great food-service- atmosphere-drink great live music, I had a great time I absolutely come back again love this place.

Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

vip
 (Miami)·Dined on December 15, 2016

We were disappointed. The food wasn't what it use to be. The service was lacking. We had to wait for plates when our main dish came out. We had to ask for water refills.

Was this review useful to you?Yes·No·
food2
ambience5
service2

 
 (Miami)·Dined on December 14, 2016

Not impressed. Felt like dining in a morgue that night. Not coming back.

Was this review useful to you?Yes·No·
food3
ambience1
service2
value1

 
 (Miami)·Dined on December 11, 2016

We made a reservation for 18 on a Sunday and it was very empty but this made it nicer to be able to talk other times you have to yell over the music or the loud chatter. They refused to seat us at a table until all the entire party had arrived even though 12 of us were there, we still waited 45 minutes at the bar that did not accommodate a group. The drinks were extremely expensive and served in small glasses. This was very frustrating and finally we just asked to be seated, where we could at least be chatting over appetizers and drinks. Our server was very nice but never asked us if we wanted Separate Checks so you can imagine in the end this caused a big mess. I did however ask for a separate bill, and to my surprise a very high gratuity rate was already added to the bill one of which I would not have offered our server. The food was very tasty probably my best takeaway from the experience.
A reservation over 12 people requires a $25 credit card fee, but if you cancelled or didnt show, you can this back in the form of a gift card. So since we only had 12 people, I thought I would get the gift card, but none was offered. Maybe for a more loose party this is a nice place, maybe on a day with music, but a friend get-together or large party, it's not the right venue. I would not likely return, it was not remarkable or largely impressive to do so.

Tags: Live Music, Tasting Menu
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food4
ambience4
service3
value3

 
 (Miami)·Dined on November 26, 2016

We had a great time at dinner with our server Rafeal. He was able to explain and recommend the menu items to us, help celebrate my BFF's 50th bday celebration, split our check among all the people that were in our party and never miss a beat. We will come back so he can take care of us again. Great Service - 5 stars for him and the food quality and we loved the musical vibe.

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food5
ambience4
service5
value4

 
 (Miami)·Dined on November 13, 2016

Great service and the seafood rice dish was mouth watering. It was a belated birthdate celebration and the first time for the both of us at Bongos, it will not be the last.

Thank you, Bongos

Tags: Business Meals, Good for Anniversaries, Good for a Date, Great for Brunch, Good for Groups, Sunday Lunch, Cozy, Great for Lunch, Special Occasion
Was this review useful to you?Yes·No·
food4
ambience4
service4
value4

 
 (Miami)·Dined on November 12, 2016

Service was slow. Took 25 to place a drink order. Appetizers were amazing. Dinner was raw. Lobster smelled like chlorine and was delivered black.
The steak on salad was raw and returned.

Tags: Creative Cuisine
Was this review useful to you?Yes·No·
food2
ambience5
service3
value2

vip
 (Richmond)·Dined on November 11, 2016

The food is amazing; well prepared...large portions....so be careful. Can be extremely pricey, so watch what you purchase. All in all, good place to eat, hang, and listen to Cuban music.

Tags: Romantic, Live Music, Fun
Was this review useful to you?Yes·No·
food4
ambience4
service4
value3

 
 (New York Area)·Dined on November 5, 2016

What a fantastic place! Really cool décor, great service, an interesting fun menu and the food was fantastic!! It was great value as well and very fair drink prices! Wish it was closer to NJ.

Tags: Live Music, Creative Cuisine, Authentic
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (Miami)·Dined on November 4, 2016

I love it !! And the food was awesome Thank you!!!

Tags: Great Beer, Good for Groups, Hot Spot, Vegan, Tapas, Live Sports, Kid-friendly, Quick Bite, Live Music, Healthy, Handcrafted Cocktails, Pre/post Theatre, Great for Outdoor Dining, Fit for Foodies, Tasting Menu, Spicy, Happy Hour, Gluten Free Options, Disabled Access, Afternoon Coffee, Special Occasion, Quiet Conversation, Vibrant Bar Scene, Neighborhood Gem, Organic, Seasonal, Casual, Creative Cuisine, Afternoon Tea, Comfort Food, Worth the Drive, Good Vegetarian Options, Authentic, Notable Wine List, Good for a Date, Great for Lunch, Paleo Friendly, Cozy, Great for Brunch, Bar Seating, Scenic View, Outstanding Value, Good for Anniversaries, Late-night Find, Sunday Lunch, People Watching, Good for Birthdays, Business Meals, Fun, Waterfront, Local Ingredients, Romantic
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (Miami)·Dined on October 30, 2016

A very average evening. I had to Roasted Chicken, while my wife had the Churrasco Steak. My chicken was too salty and just "ok" overall. My wife complained the steak was just bland and lacked flavor. All-in-all, nothing was bad, but we weren't wowed about anything either. For the prices of the entrees, I feel we could have done better at any number of local restaurants. Also, our food order came out fairly fast, but the food was lukewarm. It was obviously pre-prepared and not made to order.

The décor and styling of the restaurant is where you got that wow we were hoping the food lived up to. The cocktails were also very good and balanced (just strong enough).

Was this review useful to you?Yes·No·
food2
ambience4
service3
value3

 
 (Miami)·Dined on October 30, 2016

Food was grate, Value for your Money was grate, Will come back sun, A grate place for dinning.

Tags: Tasting Menu, Comfort Food, Creative Cuisine
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (Miami)·Dined on October 30, 2016

Not great food prices way out of line

Was this review useful to you?Yes·No·
food2
ambience2
service1
value1

 
 (Miami)·Dined on October 29, 2016

We had a excellent Halloween night!!! The atmosphere was outstanding, amazing food and excellent service!!!

Was this review useful to you?Yes·No·
food5
ambience5
service5

 
 (Miami)·Dined on October 23, 2016

The food was delicious! I didn't expect everything to tast so good. I will definitely be back.

Was this review useful to you?Yes·No·
food5
ambience5
service5

 
 (Miami)·Dined on October 22, 2016

The Decor was fantastic. But what I noticed is that on the restaurant second level, the hostess grouped together people of color. There was at least 4 to 5 different tables with people of color and none down stairs. That is my observation . Also, the fried pork was not fresh at all. I spoke with the waiter and he said, " we can put the meat on the plate back in the oil longer." He missed the key word which is fresh . My daughter decided to keep it.
My observation is the restaurant is reasonable price wise. The the food I will give it a 3. It was okay. The music was fantastic. And the waiter was good.

Tags: Live Music, Authentic
Was this review useful to you?Yes·No·
food3
ambience4
service4
value2

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