The surroundings and meal were okay but the waitress was not a happy camper. The other staff was fine but she did not want to be bothered. Kinda snarly. Sorry. We'd go back and hope it was just a fluke.
Sorry, Gloria but you have to do something about your food. I have never had such tasteless food in a Cuban restaurant. The bar was out of the beer we like and no Arroz Pollo or Roasted Chicken. I don't think we will be going back again.
Best place ever!!
All my friends had a great time and enjoyed our food. We enjoyed watching the live music.
We where 16 people on a Saturday night with reservation ......
And only 1 waiter he couldn't serve everybody, and we wait for the food over one hour From the moment we order
The music is too loud inside,
Overall it's was nice.
Bad dining experience. Food was awful. Decor is lovely. It's too bad the food was awful and we had stomach aches for the entire night and day after.
We went to Bongo's for the first time this past Saturday evening. We had requested a booth and the Hostess originally said there was none available. She then looked further & spoke to another staff member & then took us to a booth, which we greatly appreciated. The atmosphere was just what we had hoped it would be....sexy, romantic, yet lively. It was a very busy Saturday night and our server had at least 4-5 full tables which we understood to be the reason that our service was a little slow for all courses. My Caesar salad with grilled shrimp came out perfect but my Husband's chicken entrée came out cold. We decided not to send it back as it would probably take too long to get it back out to our table. Overall, we would definitely go back to Bongo's.
Although overall experience was good - I have been struggling with getting in touch with a member of management since we left a Nordstrom bag with gifts at the venue. As of today, I have left 4 messages and still not getting any response back on the whereabouts, if any, of our missed items. It is unfortunate since the rest of the evening was good - it has been a disappointment on our part (since we go there often) the lack of response from the venue. Not even to acknowledge the concern - very poorly handled.
For 2 people they charged us a $22 gratuity charge
My wife and I dined at Bongos before going to the Cirque Kurios show at the stadium. We love Cuban food so we thought we'd give Bongos a try. We arrived at opening so there was only 3 other tables occupied. We asked to sit in a booth and they told us we could not sit in one because it was all reserved. There was no reservation card on any table and only one couple came in during the hour we were there. I over heard the couple ask for a booth as well and they were told the same thing. So the hostess decided to sit them right next to us even though the restaraunt was mostly empty. The waiter was inattentive yet pushy, on the sales of multiple drinks even after telling him the we did not want anymore, when he was around. Even with the restaurant being practically empty the food took almost 40 minutes to make it to our table. We ordered Ropa Vieja and Picadillo. Not two dishes that take 40 minutes to make. Also my wife's picadillo was maybe room temperature at best. My food was hot but for the money we paid for dinner this restaraunt is not worth it. The waiter did nothing to try and remedy the cold food and acted put off when we asked for the check before we even finished eating. We usually tip 20% everywhere we go unless the service is really horrible. I was a waiter all through college so I know what it's like to live off tips. They charged 18% automatic tip to the check. We didn't mention it because it's not worth the trouble but the service was not worth 18%. For just two drinks picadillo and ropa vieja the total bill was $80. I have made better Ropa in my crock pot at home. My advice to anyone thinking about trying Bongos is to save your money and go elsewhere not worth it at all.