I made reservations for 7:45pm several days in advance of my desired date. We arrived about 10 minutes early and were told that things were running late and to expect to be seated well after our reserved time of 7:45. It was suggested that we go to the bar. We walked past at least 7 empty tables on our way to the bar. The bar was completely full. We sat in the bar waiting for our table. For 40 minutes we were never approached by a single member of the staff to ask if we wanted anything. Other tables around us that were more aggressive received 3-4 visits and interactions from the wait staff, but never once were we even approached. My wife, who really wanted a drink, asked one member of the wait staff for assistance. She said she would return for our order. She never did in the entire time we sat in the bar. When we were seated at a table it was again a long wait until our waitress came to help us. She took our drink order and left. 20 minutes later she returned to ask me for clarification on my drink. Another solid 10 minutes later, making it close to an hour and a half until we received our first served item. Our appetizer came around 15 minutes later and the rest of our food shortly after that. The waitress was unskilled at public speaking or perhaps even new to this restaurant. She didn't pronounce some of the food items correctly and when asked a question, she actually took the menu in her hands to read it off, obviously not knowing what was on it. M'any of the other staff seemed tense and "put out'. Less than half ever had a smile on their face.
The host was pleasant but seemed overwhelmed at the crowd. It appeared there was not enough staff to handle the customer load.
I must say that all of the food was top notch. I haven't a single criticism of the food in any way. It was skillfully prepared and of the highest quality ingredients . My hats off to the kitchen staff.