Excellent service and food. I would recommend Blackwell Hitch to others.

The food was outstanding, seriously some of the best risotto I’ve ever had, and the seafood was cooked to perfection. The filet mignon was excellent as well, and both dishes had beautiful presentation.

That being said, the atmosphere is very loud and eclectic. The high prices should not fool you into thinking it will be a high dining experience. The noisy atmosphere could be forgiven if not for the subpar service. Supervisors tried their best to rescue this part, but no one else seemed to know what they were doing from hostess to waitstaff. Some of them had face coverings that are improper for actual safety, and most of them weren’t very hospitable or friendly, again, save for some supervisors. All in all, I would not make a special trip to come back here, but if I happened to be in the area, it might be worth returning for the food only.

This place tries extremely hard to be a nice elegant place, but fails the very moment you walk in the door. I personally rarely write reviews but Blackwall Hitch struck a nerve. I had reservations for 6 for which I waited 10 minutes to be seated watching a party of 4 who walked in after me to be seated first. The hostess then came to me 10 minutes after I was seated to ask me what my name was. The waitress was lovely, but forgot our order and had to ask again. The silverware rolling station and dirty dish trays are out on the dining floor when they should be back in the kitchen. The unprofessionalism of the staff (especially the hostess') is just not what you would expect when you are going to what you expect to be a nicer restaurant. The food was average at best, but not at the caliber you would expect given the price tag. Putting ridiculously high pricing on food does not make the restaurant nice. Training staff in professionalism, etiquette, and perfectionism is what gives a restaurant a lovely atmosphere that makes somebody want to pay for the experience. Me and my wife had a laugh over the place and will not be back.

Our servers were very accommodating and gracious! They honored our anniversary with acknowledgement and kindness.It was a wonderful first time experience and the food and drinks were amazing!

The brick chicken was a bit fatty. The filet was fantastic as always. Music was a bit loud tonight, hard to hold a conversation...

overpriced seafood. very average. had a reservation a week in advance, still had to wait 45 mins for a "scheduling mixup". food was very average for its price point, wont be going back and wouldn't recommend. only thing nice is its on the water which is why i suppose its so highly regarded

It was hands down the worst service I have ever experienced. The only thing they handled well was comping our expire bill.

While they did take ownership by comping the bill, it was so crazy to me that we complained multiple times and still nothing got better. I’ve worked at high end restaurants before and know that once a table complains, you stay on them for the rest of the night. I also noticed that the other tables around us had great service. People that sat down before us had their drinks before us. They made up some outrageous lie that the bartender spilled our drinks so somehow we were bumped out of line? How does that even make any sense? We literally had two glasses of wine/Prosecco (that he could have easily poured again) and 1 margarita.

It was my sister in laws 40th birthday so I didn’t speak up as much as I would have if not for us being there on a special occasion.

Oh, and THEN I see an email from opentable saying that I no showed my reservation. I almost lost it.

I’m never going to come back here.

I love the atmosphere and the Manager greets guests personally at your table. Wonderful experience!

Lunch date with friends

Our server Flo was great. Attentive and provided great conversation. Congrats on your accomplishments, Flo!

Blackwall Hitch has location, good drinks and has wonderful servers but the $46 steak was beyond disappointing. About a quarter inch think if that ... so disappointing. In addition the charcuterie appetizer had two meats and two cheese and lots of apples and figs and toasted bread. Heavy on the little things and light on the actual meat and cheese. Everything else was decent.

Nice ambience and outdoor seating. Menu looked appealing. Service was good, only had to ask for a refill 3 times but our server was cool. Would I go back, most likely not due to my undercooked pasta 🤷🏾‍♂️

Never disappoints

Poor service and food, and no real attempt to make the situation better. The table was great. Outside with a view of the river. There were multiple mistakes with the order and the food was just bad. I sent back my wine... it was truly a 2oz pour, (that was corrected) and my French Onion soup. Barely any cheese and not hot, the waiter said this is how the chef makes it. So I didn’t ask him to bring another. We all left probably at least half our meals on our plates. The manager came by to help clear the plates when we were done and asked if we’d like a box. We all said no. (He or the waiter never asked how everything was.). While the plates were being cleared, one of our party said the crab sandwich wasn’t very good. No response at all. Again, the location and table were great, but service and food were lacking.

Great staff! Excellent service from the moment we walked in! Felt very comfortable eating inside....sufficient spacing!

Terrible service. Orders for drinks, appetizers, and main courses wrong. Awful food over cooked and cold. All for $150.00 for two.

Important food and service categories rate 5 stars. Lower overall star rating is because the seats are in need of replacement. Obviously/visibly worn out chair cushions and cushioned bench seats make you sink so low it's uncomfortable.

We didn’t realize all you can eat brunch was back, we only ordered drinks to buy time to go to another event. We weren’t comfortable doing the whole buffet style during COVID. Love the restaurant and food (previous visits) but will not make Sunday reservations for brunch.

N/a- Great place to have brunch. Highly recommended....

We had a 7pm reservation made through catering (spoke to Melissa) for a birthday that required a credit card deposit at $25 per person for any no shows. We arrived at 6:50pm and we were told that they do not have any tables that fit 10 the max is 8 and they could not push tables together. They offered us 2 booths??? HORRIBLE customer service! Then the waitress over charged us by $300 when we KNEW EXACTLY what we gave her in cash (bad idea); when she checked again she ‘realized’ we gave her 3 $100 bills and not 2. It was just RIDICULOUS! We were initially told that a party had been sitting at our table for over 2 hours - which is also against their policy. I asked the manager about that and he said he just got there 45 minutes ago!! He said that
Melissa had booked and contracted the larger areas. Even though they asked for my card at time of booking I did not have a contract, so others had preference over my RESERVATION! SMH HORRIBLE! BTW we had to sit outside like the walk-ins because they could not accommodate us, and had to bring out SEVERAL heaters!

Great dinner outside! Drinks, food, and service were all excellent.

I had mentioned in my reservation that I was having dinner in celebration of my birthday and included my seating preferences. The hostess reviewed my requests and made sure to honor my requests. My server was super friendly and attentive and catered to every need. It was a wonderful experience.

GREAT VIEWS AND GREAT LUNCHON/people could not have beem nicer to us.

Always a pleasure dining at Blackwell Hitch. However, service was a bit slow. It was no fault of our server, she was over tasked with a large party who wanted separate checks and a slow system. It also seemed that the food runners did not know where tables were as we had to flag down our food a couple of times. Hopefully service is a reflection of getting back to full capacity after the pandemic, and will improve going forward

My server was very nasty and rude to us. Took her forever to come back to the table for anything. Didn't want to help at all. The food was good, I love the location is amazing, the restaurant is nice. But the service I received makes me not want to never come back. I felt like my presence wasn't wanted.

Love going here when in town. A really cool vibe and great food.

A bit of a hiccup getting seated, but the service was outstanding, the food was amazing, great drink selections, and overall wonderful dining experience! We’ll definitely be back!

Service was mediocre. Had to ask three times for a beer glass and had to wait ten minutes for napkins and silverware after food was delivered. Flat breads were quite good. Fish tacos average.

The food keeps me coming back. Little disappointed that the mimosas went from $2 to $5. The waitress are not as attentive. Love the food

Love the Sunday Brunches. I will continue to refer family and friends ro this place. I've already introduced 3 friends who love it.

Great atmosphere and food.

My first time their and we enjoyed ourselves

45 minute wait even with a reservation and then sat a table directly in front of a live band. Couldn’t carry a conversation if we tried. I also don’t think any Covid restrictions apply here, the place was packed to the ceiling with people.

Good food and nice workers

The raw oysters was so delicious and shuck right no shells pieces in the mouth, the food was great and seasoned, will definitely go back again. Only thing the adult shots of tequila was real pricey. we actually paid for the whole bottle with 2shots at $30each but it was our 5yrs anniversary so we splurged a little..great job to the waitress and waiter that assisted with dinner choices as well as beverages

This place came highly recommended by past customers. My experience was totally different, service was slow, food was not prepared well, server never checked on us after food delivered. I waited at least 5 min for utensils.

Terrific food, service was a bit slow but overall good.

Awesome place and service. The food was also amazing!

Our apps were served with dinner . Our waiter was not very attentive and the birthday dessert took 30 min for 1 scoop of ice cream.

Don't get the brussels sprouts if you are trying something new and different.