Blackshop Restaurant & Lounge

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1. OT

   OpenTable Diner

   Toronto

   1 review

   4.0

   1 review

   Dined today

   overall4food4service4ambience4

   If you don't mind paying a bit more for quality and creativity....I actually prefer to pay more for the extra care and attentiveness we received....

   Report
2. DS

   DebbieS

   Toronto

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Service was very pleasant and attentive. Our server was very helpful when making our wine selection for our meal. Everyone's meal was delicious.

   Report
3. DG

   DuckGoosed

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   overall3food5service2ambience4

   When I go out to a fine dining establishment that costs a couple of hundred dollars for two people to dine, I do it not only for the food, but the overall experience. If I just wanted food, I’d go to Montana’s for 30% of the cost. It was not busy. There were lots of empty tables. We arrived for our reservation time and there was no one at the front table to greet us. We waited 5 minutes before I went around the privacy wall to allow staff in the dining area to see that we were there. The young lady who’s job it was to greet and seat guests then saw me and promptly came to help us. She barely said two words. Just asked our name and suggested we follow her. No smile, no frown…just a straight face. She didn’t ask how we were doing, or if it was a special occasion, or make us feel special in any way. Just sat us and walked away. Our server did an adequate job right up until we finished our main course. Not an outstanding job, or even great job, just adequate. She didn’t do anything wrong, just didn’t speak much or engage in any conversation aside from taking our order. She put a couple of dessert menus on our table and said she’d be right back. I wanted an after dinner cappuccino but she didn’t give me an opportunity to ask. We waited 15 minutes before she came back. I almost didn’t order it but I did and regretted it. Another 15 minutes later a gentleman brought me the drink and I asked for the bill immediately as by then I was almost angry. I didn’t enjoy the cappuccino at that point & didn’t even want it. We paid and got out of there before we lost more time. We were totally neglected (as was the couple at the table beside us). I feel robbed. They didn’t hesitate to charge me the same amount for the bill as they would if it was great service. They knew it was bad (she apologized), yet I still paid the same amount. I sit here the day after feeling like I haven’t been out for a fine dining experience, and yet I’m out a couple of hundred dollars.

   Blackshop Restaurant & LoungeResponded todayGood afternoon, Thank you for taking the time to provide feedback from your recent dining experience at the Blackshop Restaurant and Wine Bar. I'm very sorry to hear that your visit did not meet either of our expectations, and I can assure you that your comments are being taken very seriously. If possible, I would like an opportunity to speak with you further about your experience. I can be reached at 519-621-4180, or krista@blackshop.ca. Kind Regards, Krista Viskantas, Senior General Manager

   Report
4. RP

   RandyP

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Once again we were treated to a top notch meal with exceptional service.

   Report
5. JC

   JanC

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   I had the gnocchi in Madeira sauce with beef tenderloin strips and it was to die for. There was no lunch menu which I miss just the regular dinner menu but the food was outstanding. Our server was delightful and attentive and we enjoyed the carrot cake cheesecake for dessert

   Report
6. RF

   RayF

   Montreal

   12 reviews

   5.0

   12 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Excellent meal and service, as has always been the case. The Artic Char was amazing!

   Report
7. WS

   WayneS

   Toronto

   1 review

   5.0

   1 review

   Dined on June 25, 2022

   overall5food5service5ambience5

   Always incredible service and fantastic food. Enjoyed the new patio for the first time and it is beautiful out there, though the road noise can be a little loud at times. Really great cocktail list and very impressive wine selection. Very allergen/gluten friendly.

   Blackshop Restaurant & LoungeResponded 6 days agoThank you for taking the time to leave us a review.

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8. OT

   OpenTable Diner

   Toronto

   1 review

   5.0

   1 review

   Dined on June 24, 2022

   overall5food4service5ambience5

   Excellent food and wonderful service, as always!

   Blackshop Restaurant & LoungeResponded 6 days agoThank you for your review!

   Report
9. S

   Smoffal

   1 review

   5.0

   1 review

   Dined on June 23, 2022

   overall5food5service5ambience5

   The duck breast is a must have, it is always cooked perfectly and the taste is out of this world. Would highly recommend to anyone!

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10. TG

    TomG

    Key West

    4 reviews

    3.0

    4 reviews

    Dined on June 23, 2022

    overall3food2service5ambience5

    very disappointed - very limited lunch menu - waitress outstanding - food was so so comments from 6 people -nothing to brag about. Food very expensive for quality. Website should indicate more clearly brunch is weekends only.

    Blackshop Restaurant & LoungeResponded 5 days agoDear Tom, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Blackshop, we strive to provide the best experience we can for our customers. Please feel free to reach out to Krista@Blackshop.ca with any further comments, concerns, or suggestions you have so that we can make your experience a better one.

    Report
11. PB

    PaulB

    1 review

    4.0

    1 review

    Dined on June 22, 2022

    overall4food3service5ambience4

    Very good,except I was a bit disappointed in the salmon. Actually, not the salmon per-we, but what was with it. I probably should have read the menu more carefully. Thanks

    Blackshop Restaurant & LoungeResponded 5 days agoHi Paul, Thanks for taking the time to leave us a review. Next time, let us know if you are unsatisfied with the side dish of your selected entre so we can accommodate with something that is more to your liking. We hope to have you back for another visit!

    Report
12. KS

    KatherineS

    Toronto

    12 reviews

    vip
    5.0

    12 reviews

    Dined on June 22, 2022

    overall5food5service5ambience5

    Michelle our server was lovely as always, food was perfect! One of my favorite places in Cambridge.

    Blackshop Restaurant & LoungeResponded 5 days agoHi Katherine, Thank you for taking the time to leave us this review. We are so glad you enjoyed the food and we will be sure to let Michelle know that you enjoyed her service. Hope to see you back again soon!

    Report
13. ML

    MarcL

    Memphis/West TN

    1 review

    4.0

    1 review

    Dined on June 21, 2022

    overall4food5service4ambience4

    Not all beers and meals were available which is frustrating but the food was excellent and generally a nice spot with friendly service. Salmon was to die for!

    Blackshop Restaurant & LoungeResponded 5 days agoHi Marc, Thank you for leaving us a review. We apologize that we were out of certain beers and meals during your visit. However, we are glad that our team managed to meet your needs with our top-notch service and delicious salmon entre. We look forward to serving you in the future!

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14. F

    Flower

    Toronto

    4 reviews

    3.0

    4 reviews

    Dined on June 21, 2022

    overall3food3service3ambience4

    The meal was okay but I expected more for the price. The special was a prime rib diner for $50, but if you wanted an appetizer it was not included. They did bring some very dry bread out and butter but it wasn't anything special. We usually go to another steak house in the area but decided to try something new. We will likely go back to the other steak house since we get a far better meal for the same money. The other guys give you a salad or soup, entre and desert. Overall the service was good. No complaints on the atmosphere. Beautiful place.

    Blackshop Restaurant & LoungeResponded 5 days agoDear Flower, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. Our team at Blackshop strives to provide the best experience we can for our customers. Please feel free to reach out to krista@blackshop.ca with any further comments, concerns, or suggestions you have so that we can make your experience a better one.

    Report
15. DS

    DonnaS

    Toronto

    1 review

    5.0

    1 review

    Dined on June 21, 2022

    overall5food5service5ambience5

    We had a very nice business luncheon. Food was fabulous, Tree was our waitress and she was terrific. We enjoyed everything!

    Blackshop Restaurant & LoungeResponded 5 days agoHi Donna, Thank you for leaving us a 5-Star review. We look forward to serving you in the future!

    Report
16. KM

    KarenM

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on June 20, 2022

    overall5food5service5ambience5

    Good place to go for special occasions or just a delicious good meal. Excellent service!!

    Blackshop Restaurant & LoungeResponded 5 days agoThank you for your review, Karen!

    Report
17. PW

    PatW

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food2service5ambience3

    Steak was excellent. Veggies under cooked and sparse. Not alot of food for the money.

    Blackshop Restaurant & LoungeResponded 5 days agoHi Pat, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We take our customers’ feedback very seriously and strive to ensure that our service and food quality are of top standards. Please feel free to reach out to Krista@blackshop.ca with any further comments, concerns, or suggestions you have so that we can make your experience a better one.

    Report
18. TF

    TamaraF

    Toronto

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Great brunch menu. We had a great Father's Day celebration. Outdoor seating was nice. Food tasty and great drinks of the day. Great value too.

    Blackshop Restaurant & LoungeResponded 5 days agoHi Tamara! Thanks for leaving us a 5-star review, we are glad that you enjoyed your experience with us. We are thrilled that the team exceeded expectations for your Father's Day celebration and we are looking forward to serving you in the future!

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19. OT

    OpenTable Diner

    Toronto

    12 reviews

    5.0

    12 reviews

    Dined on June 17, 2022

    overall5food5service5ambience5

    Server was attentive and great. Especially after we found out she was new. Great hire!!!!

    Report
20. FT

    FTRRP

    Toronto

    3 reviews

    3.0

    3 reviews

    Dined on June 17, 2022

    overall3food3service3ambience4

    Unfortunately we did not have a good experience. While our server was efficient, she was so efficient she did not wait for orders from all guests several times. When she asked if everything was ok, it was cursory and she was gone before one guest could advise the shrimp was missing from the pasta. When the shrimp came it was not fully cooked. Overall not a great experience at a premium price. Time to find a new place to meet.

    Report
21. WM

    WendyM

    Toronto

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food4service5ambience5

    Our server was amazing she made our evening extra special and showed interest in us. We will be back again

    Report
22. JM

    JaneM

    New England

    4 reviews

    5.0

    4 reviews

    Dined on June 15, 2022

    overall5food5service5ambience5

    Great food and wonderful service. I’ll certainly come back.

    Report
23. BO

    BOBF

    Toronto

    9 reviews

    4.0

    9 reviews

    Dined on June 12, 2022

    overall4food5service4ambience5

    while our waitress was very nice she had difficulty in allocating the correct prices to our 2 bills- bills had to be redone 3 times

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24. JS

    JoanneS

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on June 12, 2022

    overall5food4service5ambience4

    Our brunch experience was perfect, exactly what we wanted. Good quality Eggs Benedict with very tender peameal and a delicious mushroom omelette with pancetta and gorgonzola. Delicious fingerling potatoes to accompany and small muffins with housemade marmelade. Topped by mimosas. The service was excellent -- friendly, prompt and very welcoming.

    Report
25. CC

    CamillaC

    1 review

    1.0

    1 review

    Dined on June 11, 2022

    overall1food3service1ambience1

    I had booked/reserved a table for four for my husband's birthday and they put us in a back room that was clearly for overflow dining. I noticed we had passed a few tables on our way to the very back of the restaurant that could have accommodated us and that did not have a reserved sign on the tables. The decor where we were sitting was plain and utilitarian, clearly not decorated like the rest of the restaurant. Our server hardly came back to the table to check on us the whole evening. The mussels were full of sand and smelled incredibly strong/fishy. We were all very disappointed with the food and service. It was so surprising as my husband and I had such a great first experience for our first visit a couple of months ago. I had specifically chosen this restaurant for my husband's birthday because of that.

    Blackshop Restaurant & LoungeResponded on June 13, 2022Good afternoon, Thank you for taking the time to provide feedback from your recent dining experience at the Blackshop Restaurant and Wine Bar. I'm very sorry to hear that your visit did not meet either of our expectations, and I can assure you that your comments are being taken very seriously. If possible, I would appreciate an opportunity to speak with you further about your experience. I can be reached at the restaurant at 519-621-4180. Kind Regards, Krista Viskantas, Senior General Manager

    Report
26. EM

    EdMo

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on June 11, 2022

    overall5food5service5ambience5

    Great people and services

    Report
27. J

    James

    Toronto

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service4ambience5

    Food was incredible. Service was good, wasn't very busy or noisy. Recommended!

    Report
28. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on June 9, 2022

    overall5food5service5ambience5

    Great food, environment, and service. Our waiter was awesome - unfortunately can't remember her name. Very nice wine list. My family and I had a great time and will definitely look to return

    Report
29. KP

    KevinP

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on June 9, 2022

    overall5food5service5ambience5

    I called the restaurant to talk to the manager because I had a gift certificate that was old and should not be accepted - the manager Krista, said just come in and we will honour it - off to a good start. The place is beautiful, the service was great and the manager came over to meet me & was incredibly kind… WE WILL BE BACK!!

    Report
30. LP

    LizP

    1 review

    5.0

    1 review

    Dined on June 7, 2022

    overall5food5service5ambience5

    Took a friend for birthday lunch - food was fabulous. A lovely surprise at the end for my friend's birthday - a complimentary creme brulee and presented so well. Our waitress was exceptional.

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31. JP

    JohnP

    Toronto

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food5service5ambience5

    We went for brunch early Sunday afternoon. Not many diners there at that time. Service was top notch. Food came out at a reasonable time, hot and very tasty. Will definitely consider coming back again for brunch, or an evening dinner.

    Report
32. AT

    AndrewT

    Toronto

    3 reviews

    1.0

    3 reviews

    Dined on June 4, 2022

    overall1food1service1ambience1

    The absolute worst experience at a high end restaurant we very had , absolutely definitely would not return or recommend it to anyone, Absolutely stay a way from this restaurant just so awful 👎👎👎👎👎👎👎👎👎👎👎

    Blackshop Restaurant & LoungeResponded on June 7, 2022Good afternoon, Thank you for taking the time to provide feedback from your recent dining experience at the Blackshop Restaurant and Wine Bar. I'm very sorry to hear that your visit did not meet either of our expectations, and I can assure you that your comments are being taken very seriously. If possible, I would appreciate an opportunity to speak with you further about your experience. I can be reached at the restaurant at 519-621-4180. Kind Regards, Krista Viskantas, Senior General Manager

    Report
33. MB

    MaryB

    New York Area

    10 reviews

    4.0

    10 reviews

    Dined on June 3, 2022

    overall4food4service4ambience5

    Lovely restaurant and ambiance! Food was good. Not sure if it was quite as good as it used to be. Also my dinner was warm, but not hot.

    Report
34. SL

    SharonL

    Toronto

    9 reviews

    vip
    5.0

    9 reviews

    Dined on June 3, 2022

    overall5food5service5ambience5

    It was as usual very lovely

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35. DR

    DebbieR

    Toronto

    2 reviews

    4.0

    2 reviews

    Dined on June 1, 2022

    overall4food5service4ambience5

    Out for a birthday dinner with my friend. Food was excellent and service was good. The only thing I didn’t love was the tables were really close.

    Report
36. CA

    CindyA

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on May 31, 2022

    overall5food5service4ambience4

    Food was delicious.. piping hot… wine selection was excellent. Thoroughly enjoyable lunch!

    Report
37. MB

    MaryB

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    Great attentive ( at decent intervals ) staff , service and food. All those extra touches were there, for a most enjoyable brunch on the patio.

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38. KD

    KellyD

    1 review

    2.0

    1 review

    Dined on May 28, 2022

    overall2food2service3ambience3

    The waitress up sold me from the schnitzel to the tomahawk pork. Portion size was very disappointing compared to the schnitzel and when I asked the waitress she said she could not disagree. Nothing was done.

    Report
39. LU

    LauraU

    Toronto

    2 reviews

    4.0

    2 reviews

    Dined on May 28, 2022

    overall4food4service4ambience4

    The Brie appetizer should not be breaded. Go back to the old Brie feature that was offered. Very disappointing.

    Report
40. ZJ

    ZygJ

    1 review

    5.0

    1 review

    Dined on May 28, 2022

    overall5food5service5ambience4

    Noise level was non-existent and excellent from all other diners. One diner in a wheelchair nearby was very loud when he spoke to his friend. Unfortunately that lasted about 90 minutes. However, because of his handicap in the wheelchair but also something else in his speaking this is not a complaint but unfortunate occurrence. I think staff were wise to but him in the corner in the outside patio which I think was the best location. No music was perfect. Our young student waiter was excellent and gave us proper and perfect attention and service.

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