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Food was just not special AT ALL! Was embarrassed that our guests picked up the check because the food was not AT ALL special and when you pay thy much for foos you want it to taste like something that you could never make. Could NEVER recommend this restaurant
Sitting outside was lovely. The food good. Prices need to be reasonable. I had shrimp appetizer as an entree, bread wine and ice tea for $50 with tip. Love to come again but feel a little ripped off.
I had some mixed reviews a couple years ago. Last night's dinner was outstanding. Perfectly prepared.
Great ambience and service.. good food.. have indoor and outdoor seating
Had a long lunch outside near the pool with an old friend. Service was friendly and attentive as well as the receptionist.
Our server actually was doing great until the very end (paying the bill). There were two tables, us & one with a dog. He picked up out payment & then theirs but when returning the cards, he skipped us and went to the other table first which meant that he had to skip us. Order is a big deal for me and this was perceived by us as being out of order...
Been here 5 times now. Seems that service gets slower and food prep is not as good anymore. The catch of the day is always salmon. First Wahgu visit was outstanding. The fifth visit wahgu was like a choice cut of meat very nicely presented but disappointing. Scallops and rib eye are excellent
It was an amazing experience at Blackhawk grille...I had taken my team there and the semi private area was awesome. I would highly recommend this place to any one who is looking to have some excellent food and experience!
The service was prompt and our server was attentive to our needs. The food was excellent and met all expectations. I will return and recommend to friends.
Ashley and the other wait staff were wonderful. There were 7 of us and every one was most attentive to our table.
Food was great as always. It was a mini family reunion of sorts and we almost had the entire restaurant to ourselves since most of the other diners had chosen to eat outdoors.
We had great big group family dinner. Servers was great, food was good, accommodation was good as well.
A wonderful experience for our family reunion. Great food and service. Thank you!
We went there with friends. I ordered the steak med rare. It came med well and cold. I returned it and it came back medium and cool after everyone was finished eating. I did not finish it. Our server Brandon said he would give us free deserts and apologized. We ordered two deserts and we were charged for them. We paid the full bill and left.
Upon checking in with the hostess , asked about sitting outside, she instantly said all tables outside were taken and asked if I made an outdoor reservation. I said I did not but called the restaurant yesterday and asked about it and they said they would accommodate me when I arrived on Friday
I told the hostess that we would be gone by seven as we were going to the concert but she said no; at this point there were only two tables occupied outside. Not to cause a scene in front of my guests, I said indoors will have to work. We sat down and waited 15 minutes for someone yo get our drink order then once our waiter same by, I told him we needed to leave by 7:00; he said no problem. Although the tables around us came after us, their food arrived before ours and once again, I asked him about our order. Ten minutes later our food arrived and mine was cold. When we left the restaurant there were three outdoor tables still open.
I have been a loyal customer of this restaurant since the day they opened but I don't think I will ever go back as the service has gotten really bad.sub
Our dinner was a disaster. Nothing went right. Food was cold and looked like yesterday’s. Server was missing most of the time. The manager was WONDERFUL! She really stepped up. Got us feed. Made sure as she put it we left with full tummies. They had a huge party in the back section which is what I think the issue was. Whatever was causing the problems I felt heard and fed and will be back.
We've loved Blackhawk Grille for over 20 years but it seems to be going through another rough spot. The service was inattentive at best, even though the restaurant was not busy. The drinks took forever, waters were not refilled, and nobody checked on us once the food came out. The food was ordinary to blah and three out of seven orders (four entrees and three apps) were problematic. They forgot to put the parmesan on the side, added peppers to one dish after the customer told them she had a serious allergy and cooked the tuna rare when it was requested medium. One diners entree was cold on the outside and steaming inside. Because we had spent over $100 we were awarded a $20 gift card for a future visit but nobody wanted it. I hope they step it up again, but we won't be coming back again until the reviews turn around drastically.
We got our food before our drinks. Waiter was very slow and never checked on us. Food took long to come out but it was really good. We had to ask a few times for drinks since we saw food was taking long time but still nothing came out. It was around 11:30 morning Sunday so not really a peak time.
Beautiful setting. The food was very good and prepared as requested. The servers were very attentive. Great atmosphere
Even though it was a very hot day we enjoyed sitting outside by the water.
It was my bday celebration. They gave me a free dessert. The waitress was very friendly! Everyone enjoyed their meal.
Great menu and service
The restaurant was nearly empty and the server did not check for coffee refill until late in the meal. My 86 year old mother was looking forward to the French toast and was served after everyone else and the food was COLD. We have enjoyed our experience there in the past , but we're disappointed on this occasion. It was my wife's birthday.
Lovely setting both inside and out. Food tasted great; waitress delivered wrong condiments on my burger, but I still enjoyed it!
The patio setting is nice. Music a little loud. The food was over cooked for all entrees. The Chardonnay wine was not chilled, so we were kept waiting for the wine. I am sorry to say that we will not return.
The food was very good, as was our server. Both are recommended. That said, we were a bit disappointed that our occasion was not acknowledged, at all. We were asked during the reservation to note any special occasions, so we noted that it was my birthday. While I don't really care for much acknowledgement, it seems a bit disingenuous to ask us to input our special occasion and then not acknowledge it at all.
Great service! We had a large group, and the restaurant was very accommodating.
Lovely table outside beside the fountain/pools. Reasonable prices, great menu selections, tasty food. Family was very pleased.
this was a fun friends get-together while my sister was visiting. service was great as was the food.
What a disappointment! This used to be one of our "go-to's" for an upscale comfort/casual dining, but boy, it has changed. It was a Sunday and there were only 3 tables seated in the restaurant, a couple tables on the patio, and the bar was empty! The service was confused, with different people coming over and repeating requests and info. They said there was no "fish of the day" on Sundays because they are never busy on Sundays! The food was average, nothing to stand out. The calamari were fishy and otherwise tasteless, the meatloaf was dry, and the prices were too high for what we received. Not sure how many times they've changed management and/or chefs in the past 2 years, but the current set-up is probably only months from closing if they keep it up! Try Fat Maddie's down the hall, it's much fresher, better, and friendlier!
Pricey, but ambiance, food and service quite good. Desert selections need improvement. Coffee is terrible. Annoying that despite having made the reservation and confirmed it through Open Table, receptionists unable to find it in their system!
One of the guest’s food came out cold and had to go back. Service and ambiance was excellent.
Excellent service, superb ambiance, and delicious food.
Service was slow!! Waitress working our table was also sitting up private room party!! We had several flies on our window area which I mentioned when I left. Corkage fee of $25 is a little much for this grill and area restaurants!! $15 or $20 would be more in line!! Especially since I filled our glasses during dinner with the exception of the first glass.
Great location. Love the staff. Food needs to have more variety. We go there often. Compliments to Crystal, Janetzee, Lauren and SALVICA
Margherita drink was terrible, asked for heavy salt and still he only did half the rim. Service was terrible, kept having to flag our server down for salt/pepper and another drink. Bread was the worse, no taste, flat. Sea scallops were ok but polenta was completely tasteless
First I want to say we used to love Blackhawk Grille and still may again but they need some serious improvements. They are trying to build the reputation back up but this recent experience won’t help them in my opinion. July 3rd we dined there for dinner. Wait staff were awesome! Appetizer (Calamari) and one dinner (grilled salmon) was very good. My meal (rack of lamb) came out so over cooked it was gray. The second one was seared nicely but cold/raw in the middle. This took 1.5 hours so I ordered a flatbread as I was hungry. It was burned on the bottom and lukewarm (cheese not even melted) on top. Meal was comped after the Executive Chef was no where to be found. Staff was even surprised he had left in the middle of dinner service. Kitchen staff were struggling with getting food out. As a curtesy before posting this I emailed the manager and general manager, zero response. I don’t recommend BHG anymore as it seems even Management could care less about responding to constructive feedback.
JFM3, I am truly sorry that we let you down with your most recent experience. I really appreciate the feedback. I apologize in any delay in response. Your experience is very important to us. I would like to thank you for giving us another chance and hope you will give us the opportunity to make this right. I would love if you could contact me directly at 510-314-3507. Thank you and I look forward to hearing from you. Ulises Rodriguez-Executive Chef
The only restaurant that has survived since the beginning of the shopping center. Great outdoor seating by the pond. The menu needs a refresh. Good Bar. Our server Salvica was exceptional.
Quiet dinner seated at the window to watch the ducks swimming around in the pond. Food was good and service was very good.
Wonderful birthday dinner, everyone enjoyed themselves. The service was excellent. Food very good. Sat outside, very enjoyable.
Lunch with friends and great sitting outside. Beautiful Day