Despite arriving early, the brain dead hostess dumped us in the bar to listen to bad karaoke and forgot about us. 40 minutes later and 3 inquiries, we were seated. The meal was sub-par in all respects. The wine list is pathetic and it isn't a steak house, there is one on the menu. Avoid this place like the plague.
We were very pleasantly surprised with this hotel restaurant. Fabulous ambiance with ocean and black rock view, live atmosphere music from nearby bar, great service and fabulous food. The place was not crowded (maybe due to a luau nearby) and we had a lovely table outside and felt completely relaxed and satisfied. Loved the caesar with grilled shrimp and quinoa, grilled salmon and even kids' mac-and-cheese (plenty of room for kids to play nearby if they can't sit still). All desserts were delicious too. Island dining at its best, highly recommended, can't wait to be back!
The restaurant was practically empty because they had a luau going on at the resort. Having said that, we were put on the patio and had a view of 5 tray stands full of dirty dishes. Instead of taking the dirty dishes to the kitchen they piled them right in front of us. Our waitress seemed flustered. The food was okay. Nothing memorable.
When I made the reservation, I thought this was the Black Rock Steakhouse. Apparently it has been repurposed into the Black Rock Kitchen. Food and Service was great, just less steak choices than we expected. Great view of sunset and easy parking.
Enjoyed the beautiful ambiance of Christmas lights on their palm trees while dining on the patio. Excellent service and food. The boullibase was full of sweet shellfish. Fairly priced wine list.
So classy, beautiful tropical ambiance with open environment but it is a little pricey. Most items were not under $35
The food was excellent and the setting was wonderful even with the rain. It is a little hard to find in the Sheraton hotel but worth the maze at first. They also have a lounge bar next door where you can either start your meal off with a cocktail(s) or end the night there with an after dinner drink(s).
The Staff were excellent and went beyond our expectations.
We met there with our daughter and her husband of one day for a small, quiet dinner before leaving for the mainland the next day.
Really, really nice evening!
They gave us the best table in the house for our anniversary. Everything was excellent!
Food was delicious; everyone tasted each other's entrees and desserts!
Fun to dine outside, under tiki torches, and eat amazing food.
The dining room has nice greaen garden view. The Lanai is very pleasant seating area. The food is very fresh and prepared nicely. The service was excellent. It was a bit noisy when they had the cliff diving ceremony as the music was on in the dining room and you could also hear the information about the cliff dive. Also I felt the chairs on the lanai could benefit from being covered with cushions.
The food was absolutely delicious. Antonio was a very good waiter and we thought highly of him. The outdoor seating area was appreciated and very good ambiance. The downside was the decor, furniture and overall ambiance style seemed a bit outdated and not up to par. I'm glad we sat outside. Would have been very sad to have sat inside due to looks. We almost left, but got great seating outside, then thought the food was so good we're glad we stayed.
Restaurant just off resort pool and I believe same space for breakfast, lunch, dinner. Food pricey for quality. Pay for parking to eat at this Sheraton hotel. Nothing special. Hotel staff didn't seem to enjoy their work.
Amazing food, terrible service. The hostess and server did not read my reservation notes either. Our waiter would disappear for long periods of time. He was not helpful, not interactive, basically left us alone the majority of the meal. Had to ask for bread, more water, refills etc. Had to ask for dessert even though I had written it was a birthday. Had to ask for a high chair even though I had written in advance. Lots of restaurants comp birthday desserts or do a candle- something.....
I recommend for the food and atmosphere. Staff are pretty bad here. We never saw a manager the whole night.
We enjoyed our 6 year anniversary dinner at Black Rock. Had the surf and turf; it was delicious. Desserts were amazing and service was top notch. We would definitely return for a nice dinner if in Maui again.
My husband and I ate dinner there while we were on our honeymoon. Everything was fantastic.
Good food, excellent server. A nice place to dine.
We love this restaurant. It is consistently good. Excellent service and an atmosphere of beauty and tropical paradise. We have had many meals over the decades and all are memorable.
Delicious food ! Drawback is sitting on the patio with constant traffic flow of people not very romantic
Bread too salty. Blue crab crusted fresh fish of the day, ono, was cooked perfectly.
Food could be much better especially for the price. Poke was ok. Some of it was still frozen. Ambience was very quiet - needed some life. Service was great. Dont plan to be back.
Our experience was wonderful! The food was excellent and the service was superb.
Food options were limited and at best it was ok....Not worth the price.
It was a lovely meal with a great variety of options. The food was tasty and well presented.
It is nestled in the surroundings with the koi pond and lush grounds near by.
We have not eaten at this restaurant for 3 years, apparently have a new Chef. The food was outstanding! At at 6 different restaurants in Maui and this was top of the list.
We stayed at a nearby hotel and walked over. Very glad we did. The food fantastic. Outdoor setting was very nice. Highly recommend
Food was excellent. Service was very good. The Sheraton Black Rock is a beautiful site. We finished just in time to see the nightly cliff dive ceremony which is always neat.
It was fine, but I was upset because the menu was different and the prices on the open table menu were off by 50%. What we thought would cost $42 actually cost $65. We had the surf and turf and the lobster tail was small and the steak was thin for the price.
Excellent service and food. Little pricey.
We had a wonderful waitress who was helpful and gave lots of options for dining.
Chose the fresh fish which was wonderful - hot and tasty! Service was terrific.
Beautiful ambiance. Hope to return someday.
The service here was fanatic. We have a family of six and they catered to everyone's needs, including my teenage son who loved the bread! For a nice restaraunt it was a comfortable family atmosphere.
3/2017. Had the crab cakes for appetizer and they were prepared average. Good but not excellent. Then moved on to the surf and turf. Steak was cooked perfectly for a medium rare steak. Flavor was good but not great. I love steak and I am very picky when I rate steak because I have had some amazing steaks . I think the key to the flavor of steaks is how they have been aged to provide the best flavor. This steak was good but not great. The lobster had a good flavor too and was somewhat tender. If I come back I will probably try something new. The staff was amazing. They are very attentive and polite. They want to know more about you and want to make you dining experience a great one. I give the staff an A+.
Very good service, waiter was very good, food service was very fast!
Online menu was completely different then what was actual ... pork rib was dry
Excellent service. Quiet location. We had the fresh fish and the chicken , both were excellent. Went early before it was crowded.
I was at the restaurant the evening before. Me and some friends stopped in for drinks. The lounge area was full, so we sat in the dining area. They were closing in about 15 minutes, which was quite clear. We couldn't get anyone to wait on us. We asked numerous people and nobody was willing to assist, they kept telling us to go to someone else. It was quite rude. Had I known, this was the same place, I wouldn't have made reservations for dinner the next day. When we got there the hostess seemed frantic too. Very disorganized. Food was average and the prices were way too high for the quality of food. I will not go back the next time I visit, and I won't recommend to our friends who are visiting there next month.
Atmosphere was excellent (we sat outside), service was very fast and the waiter VERY attentive and friendly. Food was very good.
Ate here because it was convenient as we were staying at the resort and had had a busy day. Would not do so again. For what you spent on dinner here you could get an outstanding meal at another restaurant close by with much better service.