We normally have a great experience here, but we went on Mother’s Day with a reservation. Everything was great until it literally took 1 hour and 29 minutes to get our food:(
They told us how sorry they were and they even took money off our bill, it was still awful to wait that long . Reservations were for 7:15, we did not get our food until almost 8:45, and we ordered immediately . That was one bad experience, but we will still go back because we love the food...
Had a reservation at 6:45. Was not seated until 7:15. Waitress got our orders wrong. Did not serve a jus with prime rib and had to wait 20 minutes for it. Ordered my prime rib medium, it was served to me well done.
Service was not organized. Very disappointed and felt we paid a lot money for poor service and food. We will not return.
steak was fatty. quality is not what it used to be.
We went for mother's day for my wife and we really enjoyed our food. It was busy but our waitress did a good job of taking care of us.
The afternoon was very busy because of Mothers Day. We got a great table and were seated quickly because we made a reservation. We have gone here before and it's been quiet and it's easier to hear each other because of the tall booths.
Making a reservation was the best thing to do. We arrived at 1:45 p.m and was seated immediately. Our waiter was excellent. The ambiance was excellent. Will definitely return to this restaurant.
The manager Corrine provided excellent customer service wait was.long.as it was mother's day food was lost in kitchen she completely made up for that with free drinks for everyone and even sent.a appetizer that we had inquired about exvellent multitasking and managerial skills made this a 5 plus experience
I ordered steak Lobster and my lobster only had one piece. They need to double check that it’s a fair amount of lobster. I looked under tail, on floor thought maybe it rolled off my plate. My daughter had three forkfulls worth of lobster. This was Mother’s Day
Sitting was fairly quick with a reservation. The food was good and the waiter was attentive.
Good location for intimate dinner with a loved one.
The service was much better than the last time we ate there. Different server. Much better experience. This is what Black Angus is normally like.
Service was not great, do not know if it was due to the waiter being over sat all at once or was just given to many tables in his section to handle. Sat at our table for about 15 minutes before having to ask someone who was supposed to be taking care of us. Multiple servers walked by our table throughout those 15 minutes of waiting avoiding eye contact and not willing to see we haven’t been helped. Once we did flag down a waiter we ordered our food & drinks all at the same time due to having had waited so long to be greeted. Lastly, unfortunately after we received our food the waiter never came back to see if we needed anything else and had to ask a busser for boxes (which he brought to us right away).
Sunday night with reservations and it still took them 15 minutes to seat us. It was only 2 of us. We could clearly see several tables that had to be bussed. They seated larger parties that arrived after us without reservations. It really defeats the point to bother being ahead of the game and using table one. If the employees don't bother to do their job efficiently. My wife was not happy at all with the wait.
Don’t expect quality of “filet mignon” to be consistent . If not for promo it’s acceptable for price
We go here all the time and usually have a great time, this trip wasn't even close to great. We were celebrating a birthday and possibly the last day or night out on earth for someone. I put both of those comments in with our reservation. We were seated early for our reservation. Then the waiting game began. We waited 20 minutes for our drinks, which came almost one at a time. The waitress, who was very very busy, got my order wrong and brought out the wrong salad even though everyone at my table new which salad I ordered because they all changed to the salad I ordered. BTW she brought out the wrong salad without the other salads. The appetizers came out 10 minutes apart. The meals came out at different times almost 20 minutes apart from one another. We had to keep asking for utensils. At the end there was no mention of the birthday or life celebration by the staff although we watched 5 other birthdays song in the area. I just felt very let down by the staff on this occasion. We didn't have our usual waiter and that was probably part of the problem. George is fantastic and I'm sure the one we had that night is good as well but she was way way to busy and completely off her game as was everyone who was delivering food.
I waiters was very rude
We showed up 10 min before our reservation. The place was had a line out the door. We did not expect to be seated quickly. To our surprise we were seated right at the reservation time
The prime rib I ordered was great the bone in rib eye was suppose to be medium rare and look more rare. If the rib eye had come out just perfect I probably would have given it a 5 Star.
The flavor of the food was great. The service was great. My wife really liked the service Pilar our waitress gave us.
The seating could be made a little more upscale.
I would say it was definitely worth a return visit.
Camp fire feast never fails
Very enjoyable great service
Great Service - Our server did an a awesome job! We like the restaurant because it is one of the few remaining place where it's not so loud that we can relax and talk. Food is pretty good too.
The Restaurant was clean and the waitress was friendly. The food was delicious and well prepared like we requested. Thank you!
my server was really great she was very attentive and polite and not to forget the food was great
Great Service. Very friendly staff
The reservation means nothing... even though we arrived on time. We had to wait 25 min. And the place was mot even full.
I must say that our server Kevin did an outstanding job for us. We have had him as our server 3 times now . Each dining experience was awesome. Our visits were A year apart and he remembered what we had to drink and eat. He was very good with my mother who is hard to please for dining experiences. And the food was good to. Very Pleased
First time here. Used a $45 coupon - included 1 app (fresh shrimp) 2 entrees and 1 dessert.
Decent sized portions, good flavor, really nice salad. Would go back.
Reservation seating was fairly quick. Only waiting 10 minutes past my reservation time. The server was very nice and attentive but it took 45-50 min to get the food after we ordered.
Bad the Top Sirloin and Crab special. Excellent value. Sat in the bar and talked with Bobby the Bartender. The Manager Nicole checked on me as well.
Our server, Robert H., was excellent! He was very attentive and genuine.
Overall decent food and experience, bar drinks need some alcohol in them though .... the strawberry lemon drop was very disappointing. The before dinner bread was good. Father-in-law said the prime rib was very dry.
Good food good atmosphere. Wait time was minimal, service was good.
This was hit and miss. 2 out 3 meals were not up to par. Service was outstanding from a new associate.
Andria was the best waitress I've ever met!!!! She accomodated all of my special request. Even when my steak was too chewy she gave me a much better cut. Hard to find service like this. I even a coupon,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I was late 10 minutes from my reservation. Lucky the front desk lady said,"not a problem will sit you down" . We only had to wait 3 minutes. the food was hot & tasty. overall we had great time .
my finance got her food and it was not good. Her filet mignon looked like it was overcooked and we waited for our food for way too long. Everyone I noticed got their bread refreshed and we waited till like the very end to get our bread. I wish we can get another chance to come here but not on us. Our server didn't come to us a lot and I hate to compare but the other servers treated their table like queens. In summary, I had a bad experience. I hope Black Angus can do something for us so we can come back.
Terrible service this visit. Steak not cooked properly but by the time server came back it was forever so my husband just ate it because he wanted to leave. Part of my husbands order was missing. Had to flag down a random server to get the missing item. My daughter did not receive her ice cream with her meal and nobody even mentioned it. Everything took so long we were ready to leave and didn’t have time to ask for a manager as my toddler was sleepy.
Waitress was extremely slow, we were a party of 4 and 3 got their salads the fourth got her salad after her dinner had been served. Also ordered 2 appetizers only one arrived the second one had to be packed to go! Had to reminder her that our dinner came with a dessert she had already given us our bill. Food was great!!! Have been coming and having a few parties at this location for over 20 years always great service
They really know how to cook their steaks. Their prices are pretty good for the amount of food you get.
Nice evening with my husband. The food was amazing.. steak was cooked to order. Definitely worth another visit.