Our first night at Black Angus was amazing. The food was incredible and our waitress Alexus couldnt be better! My wife and I were on vacation and in no hurry. Alexus picked up on that right away and her timing throughout the night was flawless. Two nights later we returned to Black Angus and it was a different story. The waitress (Helena) was rushing and seemed panicked. I told her we were in no hurry and she needed to slow down (she was a disaster) then she practically ignored us the rest of the night. It was very evident the tables around us were also upset. We should have asked for Alexus!
Went for a Birthday celebration but noticed the lg. margarita glasses are gone and the ice tea glasses are smaller. Can't enjoy the beverages without paying a premium. I ordered a 12oz steak and a 16 oz steak, both Ribeye, and my 16oz was the same size as the 12oz and once I took off 2oz of fat then felt ripped off. Had the same experience the last time I came regarding the steaks. No size difference! To make matters worse I gave a $20 extra tip by mistake for a 2 person dinner with a free $20.99 birthday discount. My mistake! Cutting corners with drinks and slipping smaller size steaks will be their downfall. You should at least be able to taste the alcohol after down sizing the portions. Ugh!
Great steak, the crab legs were overcooked. The ambiance was great and the price within reason. I’ll be returning, although I’ll stick to steaks from now on.
Reservation was at 9:15 didn't get our food till 10:45. Waitress kept disappearing and taking her time, food was way over cooked and dry.
Mixed. It's a hit and miss. Sometimes the food is good, sometimes you send it back, sometimes your server is awesome and sometimes, your server is a ghost and you can't find him/her.
The waiters check on you maybe once if your lucky the whole time. The food is OK the service is just horrible every single time .
Everything was great!
Very nice for V-day
I'll visit and recommend to my friends again and again.
Can't complain service is always great food is always good
it was really gr8...............................................................................
Even though we had a reservation and arrived on time, we still had a 15 minute wait. However, that was much shorter than the walk ins, which were lined up outside. There were open tables that had been cleaned, but either not enough waiters or host/hostess was slow in seating people. Garden Salad used cheaper lettuce than I remember before. Fried zukini used a dipping sauce that was very runny. Baby back ribs were very dry. Baked potato was also dry. Still overall decent experience, but not as good as we have experienced here before.
Our waitress was not on parr last night. We constantly had empty cups. And had tonask other waiters to get our needs.
Waitress very friendly and smiling all the time.
I love their lunch special. The food and the service are always great. We get seated very quickly. The restaurant and the restrooms are always very clean. The booths are very spacious and the décor is fun.
Black Angus has been a favourite of ours for years. Delicious and dependable, we will keep coming back!
For good prime rib @ a good price, we always come here. The steak soup was better than normal with several chunks of steak in it. Chocolate cake with ice cream was great as usual.
Stopped here for lunch with a friend. My fire-grilled chicken breast was delicious; tender and very flavorful. REAL mashed potatoes and delicious green beans with bacon. The strawberry cheese cake was creamy and very yummy. Service was great.
I grew up on Black Angus dinners out, and not much has changed in 40+ years! It's still an average steak house with good food, at a little more than I'd like to pay.
6 of us. We had reservations, and were seated promptly. Service overall was good. Food, nothing to write home about, but acceptable. I think the chain needs to update itself before it's too late. Food at Outback Steakhouse tastes better, but it's not as nice.
Excellent food. Food service was only okay, but acceptable for the value. Great date night for all ages, young and old alike. Reservations highly recommended during peak hours. Wonderful happy hour: food was pretty good... good bang for your buck. Will be back again real soon!!!
Food was good and on time but order a second drinks and never got it
Decided to take my wife for her birthday, based on the recommendations of my sister-in-law and her guys. Used a coupon from the mailer to get two entrees, sides, and a dessert. Made a reservation using the website that afternoon, and even had to shift the time a half hour - all very easy to use, good notifications of the change, etc. I mentioned in the memo section that it was my wife's birthday, and that she enjoyed gluten-free desserts (hint, hint).
Restaurant was fine when we got there, medium-upscale dining would have been my guess. We overheard a few birthday celebrations while we were there, as the staff would sing when they brought out cake or whatever. We ordered, our waitress was very nice and efficient. She got a rib-eye, I got the prime rib. At one point waiting for our meals, I noticed a bug (small fly) in my water glass after I had been drinking from it. I quietly pointed it out to the waitress, who acted appropriately shocked. I said it was no big deal, and asked for a replacement. Meals arrived - my wife was happy with her meal, top to bottom. I found my prime rib to be a little too fatty (I'm used to fat on a cut of prime rib, but not that dominant) and cold. I didn't send it back, but considered it, which is rare for me.
We finished out meals and our waitress brought out the delicious gluten-free chocolate cake option Black Angus has. I was a little surprised and disappointed that there was no "Happy Birthday" song for my wife - I added it to the reservation so I wouldn't have to make an excuse to get up from the table and make arrangements for something while we were there. It seems like, with the computerized systems we have in place, that this should have been picked up on. Maybe I'm too optimistic.
Overall, she was thrilled with the meal and the evening, and I was only partially disappointed by my experience. I'd give it another chance.
Visited this particular Black Angus in Burbank for the first time. Love the lunch specials. Food and service was great.
Our server was very slow from beginning to end unfortunately.
This is my go to place when I want a full meal. I can rely on the service,quality of food, value, and atmosphere. I feel comfortable brining friends as there's something for everybody.
We enjoyed our meal and time to visit as well as the food. It is close to home reservations run on time along with being able to share in conversation due to a reasonable noise level unlike so many place today. The variety and food choices is always good and the food does not disappoint. Good choices for beverages alcohol or non. This is one of the places we choose often.
I am a regular customer there, great place with great steaks, nice quiet room in the back with many booths. Service generally very good.
Our seating was very late, but it was New Year's Eve and I think they underestimated the crowd a bit. After we were finally seated, services was a bit slow, and they ran out of clean wine glasses (at 7:15PM). Up side was the food was really good and they did accommodate us with free appetizers as they knew they were late in seating us. We had a party of 10 set for 6:30PM and wasn't seated until after 7PM. I would go back, but not with a large party.
My boyfriend as not stopped talking about that a great New Years Eve dinner we had. I know he went back to work today and told them all about what a time he and I had there. I just moved here from Ohio and I do believe we will be back many times this year. Thank you for making our New Years Eve so special.